Saks Fifth Avenue review: Sweatshirt ordered online

I ordered an Isabel Marant sweatshirt Nov. 30 via regular, free shipping. Dec. 1, I was notified my order had shipped, and the tracking number showed that OnTrac was the shipping carrier. I've had issues with OnTrac previously, so I contacted SFA customer service and asked if they could contact OnTrac and have the package re-routed to a SFA store closest to me. If I had known they were going to ship via OnTrac, I never would have placed the order. The customer service rep said they couldn't do that. I asked if they could contact OnTrac, and request the package be re-routed back to SFA, so I could avoid any issues with delivery. CS said they couldn't do that, either. I contacted OnTrac, who told me that in fact SFA can request return, or reroute to another address. OnTrac also said they'd attempt to hold delivery, but that they don't usually do that. Tracking shows that my package was delivered Dec. 4. No package. Nowhere. OnTrac verified that the package was delivered to the correct address. I filed a police report today, Dec. 7. The officer told me to contact SFA about getting reimbursed, and he gave me a police report number. I contacted SFA, and they told me that since the tracking shows delivered, they wouldn't issue a replacement or reimbursement. Most upsetting is that they used a shipping carrier that doesn't allow customers to pick up at a facility, and the SFA CS refused to reroute to a store. I tried to do my part to avoid any delivery issues, but SFA was unhelpful. Now I am out $200.00 for my purchase. I'll never order/purchase from them again especially since they won't use a carrier that allows package holding. SFA won't do their part to avoid delivery issues for customers, and then when there are issues (that they could have avoided), they just refuse to offer any compensation. I will never use this company again. Who uses a shipping carrier that doesn't allow customers a safe place to get their packages in this day and age anyways?!