Sally Beauty Supply
Reviews and Complaints

Sally Beauty Supply In Batesville Ar is under very poor management. I am a salon owner and have been in the store several times recently and could not complete my purchase and had to leave the store. The computer is always down or just won't take my discount pro card. Tonight the whole register locked up after my large order was rang up and I had to leave it.
The store is under new management and can't keep employees and new employees are often left alone in the store and have no idea what they are doing. The store is also very poorly stocked.
I have had to leave the store several times and drive 40 miles to Searcy to their Sally store.

I can provide imagines of the incomplete nail polish visuals. The associate instead of giving me an alternative option to test out polish she said for me to buy them try them on and return them after because Sally's isn't providing them with any plastic nails visuals anymore. I was open to returning to the store once displays were complete so I asked her when will your displays be complete so I can come back And that was her response, for me to purchase them use them and return them because Sally's isn't providing Visuals anymore. So your telling me that I don't have an alternative in the store but I can use a polish and return it, which will lead to you having to damage them out and lose money. So they're Influencing customers to buy product use it and return it rather than providing customer service and taking a blank plastic nail out from the back and allowing customers see what the polish will look like.

If the associate would of explained to me that visuals will be complete by the end of week or even month I would of returned so I can have a better visual of he polish. But she instead encouraged me to buy items and return them, which will lead to a loss.

As a retail district manager, I will recommend for the associates in this location to be trained to save the company money and learn how to come up with a solution for the customer rather than blaming the company saying "Sally's isn't providing us with those anymore". It takes nothing for them to get a plastic clear nail and engage with the customer and show them how the polish may look instead of sitting behind a register at 3pm talking across the store to say not to try the polish on just buy it and return it.

I know the policy is not to open and try on in the store but There were clear nails put out that she should have used to show me what they may look like. Customer service is more than what I just experienced.

Sally beauty supply in old bridge nj the manager Amy is very rude poor people skills they need to find new mangement. The place sucks and I will never bring my business there again. I was in the area and I stopped there to look for some items that my hairdresser suggested but I'm very disappointed I honestly don't know if I would give another of these stores my business after this

Young girl with long red hair. Gave me a dirty look as soon as I entered the store. Then walked around to everyone to help them but ignoring me. Stood around quite a while to get any help. She then just stood up at the front register. Had to wait til another employee came out of the back to get help. On Aug 8...before 7 pm. Not a very happy customer

I purchased a Chi Lava flat iron and Chi Lava curler this past weekend online. The current promotion is buy a flat iron and receive a curling iron for free. I put both items in my bag and checked out.
A confirmation email was sent to me on Saturday for my order. I was very excited and have been checking my order status for the last few days awaiting a shipping date.
Today I open my email to see that customer service has cancelled my order with no explanation as to why.
I called customer service to ask what had happened and they let me know that they had run out of the flat iron and, therefore, could not ship my curler either because it was the free item.
I asked the lady with customer service if they could please put me on a wait list so that I can get the items once they were restocked. She said no. What?! I do not understand that. Surely Sally's would want me to spend my money with their company versus one of their competitors. Correct?
I am very taken aback by the lack of communication and unprofessionalism from Sally Beauty customer service. Someone should have reach out to let me know why they decided to cancel my order.
Secondly, if the item was sold out or unavailable, I should not have been able to purchase the items at all.
I have loved Sally Beauty for many years and have never had a bad experience. This is very upsetting to me.

I live in Reading PA and there is a Sally beauty supply store on 5th Street highway this store pisses me off cause I'm a frequent customer of Sally and this store is not I repeat is not handicapped /disabled friendly this store has a stand right at the entrance that prohibits any handicapped person from entering with a motorized scooter please look into this matter I'm sick and tired ok having to find a sale person to move this stand the ppl in Sally at this store have a attitude Everytime I visit this store that table should not be right there at the entrance prohibiting handicapped people as myself to enter why must that table be there ? It's already a small store please again I ask to look into this matter thank you

We live in Chula Vista, CA. My wife shops at your story located in the Eastlake area. There is an employee by the name of Tye. Every time we go to the store she is very unprofessional. She never greets us, and on the last time we went to the store she was very rude towards my wife. We have noticed that she greets other customers yet she is very cold and rude towards Hispanics. My wife chose what she needed to purchase and she was going to pay with a $100 bill. Tye told my wife that she had no change and she asked her to walk over to the Vons store in the same strip mall in order to get change. By this comment, my wife was upset and asked to speak with the manager. The manager was able to open a cashier and gave my wife change for the $100 bill. Tye has always shown a distant, disconnected, cold and uncaring attitude during all the times that we have walked into the store. She should realize that we are not there to socialize nor to make new friends with her because we are only there to purchase the beauty product that my wife requires. Your employee should realize that it is the name of the company that she represents and by not giving us the professional assistance, it is your whole company that is looking bad. Your employee is receiving a salary from your company and it's not doing community service hours. We know that she must have been properly trained in the customer service field yet she is lagging friendliness customer care and basically the inability to properly greet and treat those who are shopping in the store. Her facial demeanor is of a person who is not happy working there who perhaps does not feel satisfied by what she is doing in her role and clearly she makes us customers feel asked if we were bothering her or upsetting her by our presence in the store. Maybe she should not be placed in the front of the store where there is customer interaction. Maybe she should be working in another area of the store like in the back where she only opens boxes and has no interaction with other human beings. The sad part is that she has treated us this way for the last 5 years now, as with other former employees there. My wife and I and other neighbors who are Hispanic has stopped shopping at that particular store due to the poor service that we receive. My wife and I have begun shopping at another store. Please have this employee take training regarding Hispanic and other ethnic group customers. It is sad that she is unable to treat us with dignity and respect. We were her clients and we never asked for anything free. All the time we paid cash for the products purchased. I hope that you realize that many companies go broke when inefficient and unprofessional employees stop treating customers with respect. Once the customer feels that she is not treated with respect, the customer stops shopping at that particular store. Then the store begins to lose revenue and eventually that specific store will close. And if one store closes and another store closes then your company is basically in bankruptcy and disappears. do not allow this to happen because you carry very good beauty supply things in your store and you are losing clients do to your bad employees. My wife and I prefer to drive 10 miles to the other store than to go back to this specific store in our neighborhood. Thank you very much and I hope that things will change for the better. Nicolas and Veronica Maldonado.

6-30-2019 Store # 497. I've shopped at this particular store for several years now. On this day, I walked in and the sales clerks greeted me and also started giggling, for what reason I do not know. I knew what wanted so I went straight to the shelf to browse a couple of items, meanwhile I'm being watched. So once I gathered my items I decided to go down another aisle to browse just to see what will happen. Well she stood watching me again acting like she's not. I felt very uncomfortable so I just paid for my things and left. 1st time happening and I want to address this. Just because my hair wasn't done and I was not dolled up like normal, don't symbolize me as a thief. You know nothing about me. Treat me with the best customer service you have. Please talk with your sales clerks.