Samsung’s earns a 1.7-star rating from 1679 reviews, showing that the majority of electronics consumers are dissatisfied with their products.
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refrigerator door
Bought a sumsung 300 ltrs refrigerator in may 2002.
Ever since, there was a cooling problem for which the cooloing unit was replaced within a period of couple of months of purchase. Thereafter there were number of visits by the service people and it was found that the main unit door was going out of alignment and as a result the cold was not generating and the compressor was always on. Everytime the door was tightened. During my last complaint on the same issue (Complaint no bp [protected]) while attending the same, the engineer adviced that the defective bottom door costing about rs 5000/- is to be replaced as the bottom of the door, where the hinge goes in, has become totally bad.
My fridge is in absolutely new condition without any blemish and now it is apparent that somehow I was sold a refrigerator with a defective door.
I am yet to come accross a refrigerator whose door required replacement in 5-6 years usage in spite of the fridge being almost new.
I am an ardent samsung user, I don't know what will be the company's response to this but if not heeded, there is going to be an addition to the list of dissatisfied ones.
not replacing broken fridge
About 8 months ago I bought a fridge from samsung. 3 months ago the cooling system stopped working in the fridge. I contacted samsung who sent out a repair man who just confirmed what I thought that was the last time I heard anything from them. I have been calling every week only to be told we dont know whats happening we will call back, they never do. I have not had a cold fridge for 3 months now. Word of advise never purcahse a samsung product! Their customer servise is ### they dont care what you say they dont care about their customers. I will never shop through them again. I just hope they replace my fridge before the warranty runs out!
I too have a heap of rubbish called a Samsung fridge freezer. Try to get it repaired? What a joke. Never by anything Samsung again. No service, same thing happened to me. It has broken down yet again today and can't find anyone who will repair it. They just tell me they can't get Samsung parts.
What a crap product!
pathetic service by samsung for my fridge.
Dated: 11th september, 2008
From: rohit sehgal
Flat no. H - 8, galaxy apartments
Vikaspuri, n. Delhi - 110018.
Ph. 011 - [protected]
To : the cmd
Samsung india ltd
New delhi.
Subject: report of samsung fridge model no. Sr - 34emb pending for repairs.
Sir,
Please refer to my complaint no. [protected] dated 27. 8. 2008 regarding repair of my double door fridge model no. Sr - 34emb, which has no cooling almost since last 3 months.
In this connection I would like to inform you that earlier in the month of may, 2008 the fridge started giving trouble and stopped cooling. We called samsung and engineers of samsung visited us and they filled the gas in the fridge as they told that there is leakage of gas from the fridge. We were charged nearly rs. 1400 / - for filling the gas. Then after a few days, the fridge again stopped cooling. We contacted the samsung engineer who informed us to put hot water in the freezer compartment. He further admitted that it was the fault of the samsung engineer that he should have melted the frozen gas before filling the gas and that is the reason for the stoppage of cooling. Then in the month of august the fridge again started giving trouble and it was not able to cool things.In this connection, mr. Jatinder, technical engineer of your company visited on 31. 8. 08 vide our complaint no. [protected] dated 27. 8. 2008 and reported for a replacement of a sensor and its inner body in order to get cooling. He said it would cost us another rs. 1900 / - for making the cooling as normal. He further informed that the parts would be arranged within next 2 - 3 days. But when I called the call centre, I came to know that the parts would be available only upto 10. 9. 2008.
Further, when no information came from your company side till 10. 9. 08 we again contacted the call centre on 10. 9. 2008 and it was informed that the parts have been received and will be replaced today i. E. 10. 9. 08.
However, it has been informed by mr. Usman, supervisor in the evening at 5. 15 pm of 10. 9. 08 that the said part received for replacement was damaged and it would again require another five working days to get another part i. E. Upto 15. 9. 08.
In this connection you are requested to kindly look into the matter personally as earlier also we have given rs. 1400 / - and now again your company is asking for another rs. 1900 / - and that too for the same trouble i. E. For cooling and even thou when the problem was due to your company engineer as he had not melted the gas at the time of filling the gas in the fridge. As the fridge is constantly giving problems since the time of filling of the gas, you are requested to get the fridge repaired with no further charges as we have already paid charges for the gas and please get it repaired at the earliest possible.
Kindly acknowledge.
Thanking you,
Yours sincerely,
(Rohit sehgal)
Contact ph. 011 - [protected]
Email id : [protected]@yahoo.com
Copy to: 1. Sh. Dinesh chandra, gm (Marketing) , samsung india ltd.
2. [protected]@moneycontrol.com
Stolen Cell phone
[Samsung Galaxy Win] with a IMEI no [protected]
poor service after sales
i have purchased a split air conditioner 2.00 ton last year from ur local dealer. and after some time it starts giving some problem, i informed u and that time it got repaired as there was the gas leakage problem..but now from last 1 month this problem occurs again and again i informed my local service center, but there was no response from that side.Then i ask ur dealer for same but no response.At last i got ur costumer care no.i.e.[protected] and i called them and they gave my compliant no [protected] but again nothing done..then after some days i again called them and ur executive commited me that it will be done today only but again there was no response. Now I would like to request u to remove the problem occured in my ac othrvse i"ii be enforced to knock the door of court.
Hi, I have purchased a Samsung 1 ton split AC in 21-06-2009 on faith that I would get a worldclass service as they generally promise. But I found it totally wrong. Within 1 year the compressor got damaged and after 3 days the engineer visited and told us that it would be taken the next day and would be replaced within 1/2 days. But the next day they didn't came and when we tried to call them, they simply denied that they can't come today and can't tell us the exact date when they are going to take the damaged compressor.
My complaint number is : [protected].
Model Number : AS-12 EXA / 1 ton split
My mobile Number : [protected]
E-mail id : somnath.dey@gmail.com
Now God knows when we are going to get the AC running in too much hot climate out here. Hence it is suggested please think twice before purchasing Samsung AC's or may be the other equipments also, because ultimately the Service would be from the "Samsung" altogether.
service complaint
Sir
I have bought a samsung mobile phone (Sgh-m610) from subiksha mobile shop, kitchlu nagar, ludhiana (Punjab). The mobile set is within the warranty period. After two months of my purchase mobile set has started giving problems. Its voice speaker goes off at the time of listening to the call. I have have give the phone to samsung service centre (Solution plaza, nirmal nagar, ludhiana) to correct the problem. They said that they have checked the set and does not find any problem in it.
Is the consumer is telling alie ? The problem is still there.
I have bought samsung mobile because of its global name in the market.
Kindly solve my problem unless I have to sale my mobile.
from
Vishak
sopanam
sulthan bathery
wayanad
Ph- [protected]
I have purchaced a samsung monitor from your dealer SM soft, sulthanbathery, wayanad
and it was complaied your technition came to our house and said that the monitor cant repaired. He said that he will replace the monitor. For that he said to handover the invoice copy to M/S SM soft.After 1 month i went to the dealer and he told me that he forwarded itto the company.I waited and after 3 months the dealer asked me to talk to the service center manager, Mr thahir i contacted him and talked about the issue but he told me that he didnt get the bill copy so i again handover it to the SM soft.After 1 month i rang Mr thahir and he told that he forwarded the invoice copy to the company.regarding that the company will ready to provide 22 inch LCD monitor.Inorder to get that i should give my CRT monitor & around Rs 2000/- as DD to samsung.They informed me to contact within 2 weeks. after 3 weeks i didnt get any call, so i rang them and they asked me to send the DD.I done that.after 1 week i rang them but they said that this year will not provide the LCD monitor & they are ready to give it in the next year but i didnt agree with them. after that he rang me & are ready to give 16 inch monitor. He had to tell me this before i send the DD Allready 6 months passed such a reputed company like Samsung are doing this like to a customer?does the company have the right to service my monitor ? is it my mistake? i misunderstood that Samsung is the best for customer satisfaction.I hope that you will take a fine decision.
I purchased a Samsung fully automatic washing machine from M/s Paras Traders Karnal about 3 years ago-incredibly i have got the PCB replaced 5 times from the local samsung service centre-all paid--dont have the time to fight it out in the consumer court--an electrician now told me that the fuse is of a higher capacity and does not prevent high voltage from damaging the pcb-.after this i shall knock the doors of the consumer court--
baljit issar
555/7
karnal
enbee254@rediffmail.com
i bought a samsung 17 inches display for my comp.there is a spot on screen.i complained.nobody is taking responsibiity of it.if there is somebody who can do something can call [protected].otherwise i have been thinking to go to consumer court
i bought a samsung tft 17 inches screen for my computer it has a spot over screen.i complained nobody is being taking the responsibility.i m thinkking to go to consumer court.if any body can solve my problem can call [protected]
Samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB
POOR QUALITY A.C.
On 04/06/2009, I bought samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB for Rs. 28, 490 Invoice No.920 from samsung plaza ( Prop. United Electronics ), Rattan Tower, Namdev chowk, Circuit House Road, Jalandhar 144001, Punjab, India .
A.C. stopped working after couple of days .I made a complaint against it but no action being taken yet . I am very disappointed with services of samsung . i request you to please send a engineer to us so that it can be repaired... and if it is not repairable then with due consideration it should be replaced
THANKU.
RAGHAV GUPTA
JALANDHAR
i had given a complaint regard my air conditioner not working. the complaint no is [protected].
a technician from their serivce centre at bowenpally at hyderabad came on 2nd april and checked the a/c and confirmed the compressor needs to be replaced under warranty.
he said his office will revert.
i have been following up with the samsung service call centre since then, but till now no further response or action for rectifying the air conditioner.
i thought samsung was a good company with good products and service.
though their products are good the service is not up to the mark and needs to be more customer oriented.
SIR
I HAVE BOUGHT A SAMSUNG MOBILE PHONE(SGH-J600) FROM Secunderabad mobile shop. THE MOBILE SET IS WITHIN THE WARRANTY PERIOD.AFTER TWO MONTHS OF MY PURCHASE MOBILE SET HAS STARTED GIVING PROBLEMS. ITS VOICE SPEAKER GOES OFF AT THE TIME OF LISTENING TO THE CALL. I HAVE GIVEN THE PHONE TO SAMSUNG SERVICE CENTRE(CHENOY TRADE CENTER, PARKLANE, SECUNDERABAD) TO CORRECT THE PROBLEM .THEY SAID THAT THEY HAVE CHECKED THE SET AND THEY SAID THAT THEY DO NOT HAVE THE SPARE PARTS TO REPAIR THE PHONE.
I HAVE BOUGHT SAMSUNG MOBILE BECAUSE OF ITS GLOBAL NAME IN THE MARKET.
KINDLY SOLVE MY PROBLEM UNLESS I HAVE TO SALE MY MOBILE
Sir im using samsung g800 mobile phone. i had complain i went to the customer service center at panaji near the tata show room 2 months ago they said the mobile strip has gone and they dont have it in stock, So i use to call and check every time, the use to tell me ill call u back and there was no reply, 3 days before i called them the same thing, today i called on 6641000 some 1 named vivek ans the phone and i told him, The way he ans the phone as if he was not interested to help me, he directly cut down the phone on my face, and then the phon was busy for an hour, I dont know what to do, I payed 19, 000 for my phone, And now i feel i made a wrog decision in buying it, Samsung name is globally but in coustmer service center its Zero.
Dear sir,
I have purchase 2-TFT color monitor ( 740NW ) from ASTRIC COMPUTER, C.R. AVENUE. KOL-72 DATED ON 22 aUG 2008.
One of them when start the computer a blue/green line vertically appear. I am also complin your customer care and they send engineer and they decided to replace the TFT. But still 2 weeks running they are not respond anymore. I am also again inform your customer care but still they are not respond. I am now puzelled and hopeless.Please do something.
For your information I have given you the full details below :
PURCHASE FROM : ASTRIC COMPUTER. C.R. AVENUE kOL-72.
MODEL NO :740NW
MODEL CODE :LS17HANSB/XTP
PURCHASE NAME : DIPA DAS
MY TELEPHONE NO : [protected]/[protected].
I bought a 25' flat tv model plano from beter deals janakpuri in the month of feb2008. I found some problem shows in my tv.I book a complaints on [protected] . I got a bp no. [protected] dated 04/09/2008. A mechenic visit on 05/09/2008 and adjust his friquency through remot control.But he not final set friquency. He told me i visit within a week with a memory IC from samsung and replace it.
You do not call any others.next day another day mechanic visited my home and adjusted the frequency.but he also fail.next day i received a sms thanks to solve my promblem.I came to know surprised that my promblem as it .How a mechanic cheat me.I go to my dealer and book a complaints dated 08/09/2008 .but i regreatfully write no man visited till date to solve my promblem. If you not solve my promblem I can move the consumer court.
mtn service & repair complaint
On 12 August 2008 I took my phone in for repairs and for an update. Its a Samsung D900i, I informed the service consultant that the phone or chrome finishing was peeling and that the phone continuously switches off. I was not sure what the problem was but I am hoping to get my phone back as soon as possilbe. I requested that the window on the phone also be replaced, followed by the question of how much will it cost me? I was informed that the service would be free as I was a contract customer, the peeling was clearly evident and no fault of my own.
I was told that I would be informed when the phone does arrive. I made several enquiries with the MTN branch in Estcourt, both telephonically and personally. This was met with by unresponsive and clearly annoyed service consultants.
After making several enquiries and subsequent visits to the Estcourt branch, I was given the number of the repair centre who informed me that they had dispatched my phone via a courrier service in Johannesburg. I contacted Johannesburg "courrier service" and was informed by a rude lady that the phone was dispatched to Newcastle and she was unsure when I would recieve it. I was then given the number of newcastle courrier service and informed that they might deliver my phone on Friday or "sometime" next week.
The phone had been at the "couriers' for over 7 days. After going to the Estcourt branch on Monday 1 September 2008 at 13:30 my phone had not yet arrived. At around 14:50 a service consultant from the branch called telling me that my phone was back and that I could collect it.
At approximately 16:17 I once again went to MTN Estcourt and waited for over 20 minutes before being served by a consultant. The phone that was given to me was clearly more damaged than it originally was... scratches that was everywhere, the phone slider had been greased and the goey stuff was on my fingers.. (evidence that it had service had been done?) on further inspection the phone the battery was not mine...i had a battery that was white in color / the battery that was now being given to me was old, black and scratched. The window was not replaced nor was the chrome finishing which was peeling... the service consultant looked at my reaction and she herself I think was shocked at the sight of my phone!
Am I upset about the situation? Hell Yes
I have not accepted the phone and was assured a call by the Estcourt branch by 09h00 its now 09h52 and still no call.
I am disappointed at the service I recieved from the consultants. Several calls and visits to the branch. Disappointed that I had to make enquiries trying to locate the phone. After being a customer of MTN for the past ten years I am deeply shocked and horrified with the services, customer service agents, couriers, the repair service being POOR - DISGUSTINGLY SO! and most especially I am disappointed in the fact that service standards have dropped so drastically.
I hold three contracts with MTN and I feel cheated. Right now I feel like cancelling all my contracts altogether!
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband upgraded in March at Cell C to the SAMSUNG D900i - after five months - August 28/08/2009 - the LED screen busrt for NO reason - the phone was in his top shirt pocket (where he alwasy keeps his phone ) whislt he was driving. When he took the phone out to make a call - we saw that the screen has burst - when we took the phone to Cell C on Tuesday 2/9/2009 - we were out of town for the weekend - they said that the product is NTO under gaurantee and that the warenty does not cover the LED screen -, and that it is impossible that the screen can bust for no reason! - I CAN DECLAIRE WITH WITNESSES UNDER OATH THAT PHONE WAS NEVER DROPPED OR BUMPED AGAINST ANYTHING - Neither Samsung or Cell C is interested in my problem - Can you may be help
I am having a mobile phone Samsung D900i (silver colour) and it was stolen before 15 days its IMEI NO IS-[protected]
it is having a facility of mobile tracker but still i am not able to get it back so please try to track it as soon as possible.
IMEI NO IS - [protected]
Thanks & Regards
Chintan Shah
Email - chintan_k01@rediffmail.com
M - +[protected]
etreme dejection from samsung max
I had bought the Samsung MAX the CDMA phone three months back and just after two and half months it troubled me with the severe problem and was sent to Banglore for the service and its been more than 1 month where the service status is static i.e. the problem is not resolved and it is very much discomfiting that there are a number of individuals I know in my office who are irritated with the Mobile phone and its service aspect.
It seems that the Samsung guys are not bothered about any customer satisfaction and care.
Is there any provision to sooth my crashed confidence in to SAMSUNG?
This is really very very irritating experience!
handset hang
Handset is not booting after inserting of sim Card. I bought this handset from China and using in India.
Dear
During my tour to Chine, I have purchase Samsung Anycall Mob Model No SCH-W579 Model.
I am unable to view video files in the said mobile. I would like to know what format of video file supports this mobile. Even i do not have User Manuual in English.
Please help me out to utilise this mobile to its features.
Dear
During my tour to Chine, I have purchase Samsung Anycall Mob Model No SCH-W579 Model.
I am unable to to video files in the said mobile. I would like to know what format of video file supports this mobile.
customer service of company
I have a SAMSUNG television which broke down this month (18th Aug 2008). I called Samsung service and I was assured service engineer visit same day. 3rd day engineer visited, repaired and went. In 2 days, same fault appeared. Again called Samsung service, engineer came and corrected and left.
Then I went outstation. When I came back after a week, TV was again not working. Problem was same. I had to call customer service again and as usual they promised engineer same day. That “same day” came again 3rd day. Engineer checked and walked away telling me that he needs to bring some spares. Somebody will call and confirm you when this would be repaired.
When nobody called, we had to call up customer service 2 times to get the status. They promised a senior engineer visit to see what can be done as THE COMPANY DOES NOT HAS SPARES. That visit is still awaited and I am calling SAMSUNG CUSTOMER SERVICE ALMOST EVERYDAY. Problem is that this SAMSUNG CUSTOMER SERVICE is a just a call center. They have just a messaging system. No real link to service department. I asked for customer manager's telephone number for customer's grievance. They have same answer every time that they do not have it. Every time they have a similar answer that they would pass on the message.
I am PISSED OFF now and advice all the customer's not to buy any Samsung product ever at least in India.
I would be happy SAMSUNG company what a common customer thing about them.
We need to shift from gurgaon to Delhi . For that we made a service request to dismantle air conditioner. Despite to repeated request, no one turned up for the work. It was the third of the request and we are getting a call that the work is still delayed because the call need to be transfered to Delhi. Doesn't it sounds funny on the third day of the complaint. Our whole work is getting delayed because of this. Samsung authorities need to be more responsible for there act . Just a day before this call, they told us that person named baljeet is on his way and he'll reach by 8 at our place. They kept us waiting for so long and no body turned up. The very next day, they called up telling me that this request need to be transfered to delhi. This is something that appears really funny.
The fact is to install AC, they get more money and to dismantle the amount is less. So they are postponing the work and harassing us.
Samsung Duos Ace mobile problem started immediately after the warranty period. Chennai service centre told me the problem was in the mother board and could not be repaired. Now I have exchanged it for buying a Nokia. I paid 13000/- for Samsung mobile; exchange offer fetched me 2300/- What a loss!
Samsung LED TV 32 immediately after the warranty period. Service engineer told me that the back light is out. They don't give it separately, comes only with panel. Cost 13000/- service, transportation and all extra.
How calculative the manufacturer is in giving trouble to the customer immediately after the warranty period!
Quality control dept in India should collect details about the failure rates immediately after the warranty coverage
Dear manager,
My mob got wi-fi problem went the service
Center 05/07/2014 they change the mother bord or done the service. After service my mob not working proper way..again went for service 15/07/2014 they asking mother bord there is liquid not used the mobile after taking from service center how it's possible there is liquid. Service person change the original part and second hand part given my mobile..please help to get the solutation...
Regards,
Ram
Mob [protected]
I have purchased samsung Galaxy S5 on May 16th 2014 and they have assured Rs.5000/- coupon within 72 hours of the purchase. But till today i have not received any coupon.
regards
anita
[protected]
Hi
I purchased a 1.5 ton window A/c in the year 2011 with Model No "AW182ZC/2011". Last year, there was a problem of gas leakage for which i paid 2500 to get the a/c in the working condition. This year, the A/C was not functioning, we called up the Samsung customer care service and were assigned a complaint no - "[protected]". The executive came to see our A/C last week and said that we have to incur an expenditure of INR 7, 000 on account of cooling coil, gas leakage, compressor problem. We informed the customer care executive that our compressor of our A/c is still under the warranty period of 5 years and should be repaired free of cost. But the customer care executive was stubborn and said that till the time we dont pay an amount of INR 5000 for the cooling coil he would not look into the compressor. We requested him to look into the compressor several times but he refused us outrightly till the time we are ready to pay 5000 for cooling fire and after the compressor issue gets sorted we need to pay 2000 for gas leakage as well. The problem doesn't end here. The executive without solving our problem started demanding a visiting charge of INR 450. But we refused to pay the same as our problem was not solved. We again called up the customer care to inform them that our problem was not solved yet and they said another executive would call us and address our issue. The same executive called us up and said the same thing that till the time we don't agree to pay INR 7000, our compressor would not get replaced. We have been calling customer care several times but they are not addressing our problem. I never expected SAMSUNG to be addressing the grievances of their customers in such a manner rather they are harassing their customers by providing such degraded services whose only aim is to mint money from their customers without fulfilling the promises made at the time of purchase. The customers have no other job but to keep calling Samsung Service Centre all throughout the day and keep complaining without getting anything in return. This kind of customer harassment will only end up reducing customer base of Samsung as Samsung no longer can live upto the expectations of its consumers. Its better for us to switch to other brands rather than calling up samsung everday with no solution to our problems. Please look into the matter as a consumer doesn't buy an A/C with an intention of using it for 2 years only and then get harassed by its customer care whose only objective is to mint money out of it's customers.
Samsung onsite service is a con job. My 42" LCD tv had a bad screen, when the service engineer checked the tv part by part he said that the gel in the tv has dried hence there is no other option than changing the panel. And thud would cost rs. 32000. However after repeated complaints they never gave any other option. So I decided to get a local electronics repair shop guy to check my tv to confirm if what the authorised samsung service engineer said was true. But the local service guy returned the tv in 6 hrs time and charged just rs 3000. It was a problem with the ic and not the panel. My tv is now as good as a new one. And not to forget. The service engineer offered to exchange my tv for a new one and that the company would offer 5000 rupees for it. So I would advice all who read this to be careful when u let a service engineer check your products. And confirm that what they say us true before considering their recommendations.
I had taken new mobile (Model No- GT-B7510, galaxy pro) on 15.07.2011 and 19.07.2011 it has started creating problems as sudden shutting down and lack of battery back up.On 25th July 2011 I had given the mobile for rectification to samsung service center.They kept the mobile for 3 days & informed that there is problem in soft ware we have rectified the same. But till date I am facing the same problem.I had been to service center today i.e. 8th Aug 2011 again they kept my mobile & not answered proper for my complaint. Why should I use this set which is giving problem since i have procured the mobile.I want the replacement & compensation for the loss I am facing.
I have been a Samsung Loyal for many years now. I have two Television sets, two A/c and two refrigerators of Samsung at home but your after sale service in Rishikesh Uttrakhand is so bad that all I want to do is throw every equipment out. your authorize dealer in the area is rude and has major responsibility issues. The entire season of summers I have spent without an A/c although I have two at home( which do not work). The refrigerators have a mind of their own and only work when it wishes.
Samsung service center for phones in Domlur (Bangalore) takes the award for pissing off customers. Dishonest, rude and just plain being_an_ass syndromes...
One guy tells me my phone's warranty is only for 5 months. My reading through the guarantee card for 5 minutes when I bought the phone really paid off. I challenged him and then he agrees that it is actually 6 months. He was also pissed off about my stopping his repairing of a Nokia mobile phone. Yes you heard me right... He was busy working on it when I was right there..
Then a girl (supposedly the manager there) who barely speaks passable English and tells me my power chord cannot be changed because it has physical damage. The damage she refers to is actually a small bent near the connector (resulted from my trying to make it work when it stopped working). She turns me away.
I could never use my Galaxy 3's headset because everyone complained they can't hear. I could clearly hear them though. It's plain clear that Samsung has provided low quality accessories to reduce the cost involved and of course to increase profits. "For those stupid Indians this will do!".
Anyways now they are washing off from even providing warranty support for the defective parts.
Amazing... Just amazing. I know you guys treat your employees like cattle. But now customers added?
And lastly, their customer feedback for service makes u enter all the details and then complain something about some unfilled field and kick you out. "Don't even complain! This is what you deserve!"
Thank you O my Korean overlord...
Indians are always treated bad... now it's just your turn...
hi friends.. i downloaded opera mini from m.opera.com which is compatible to chat 322. but after download finishing the installation cancelled automatically and it says ” Downloaded jar are invalid” . but my friend also using chat c3222. it supports snaptu, nimbuzz, operamini 4.2 etc. can u help?
mobile service not provided
I have given My Samsung – J600 mobile fir service on the date 11-Aug-2008, But I am not getting any response till now. I have contact on Service center each day but every time they told me that the mobile will be available tomorrow. I have taken a written statement from the service center that I will get the mobile on 25-Aug but still I am not getting any response. When I was contact from the service center than they told me the mobile will be available after 4-5 days. This is very frustrating to me.
NO RESPONSE FROM SERVICE CENTRE NOIDA
there is no response from the samsung service entre noida i have given my phone and they are not evwen picking up my call
he is right from his side
you should send some feed back to him
or should send him a rewsonable mobile set for apololizing
Sir,
I have given for service my on 03.11.08 Mobile J 150 for replacement of LCD at Hi tech solutions Anna Nagar Purhcased on 08.10.08 at POOrvika valasaravalkam
I have not received a single feedback from your authorised service centre
Is this the status of SAMSUNG SERVICE STANDARD
i AM VERY SORRY TO SEND THIS MESSAGE
I CAN GO FOR EVEN CHINA MOBILE I CAN BUY TWO FOR THIS RATE
PEOPLES ARE RELIABLE WITH NOKIA ONLY
I WANT FEED BACK FROM UR END AT THE EARLIEST
TKS
RAMACHANDRAN
[protected]
Hi i agree for all you said.
I think they are only interested to sell there product only by cheating people (showing all features with reasonable price).But after using the mobile 3-4 months that will get major problem. I too in that group.
unsatisfied customer service
I purchased a fridge from lowe's in aug of '07 for my new home.In june of '08, the temp on mode #rb215labp was registering one thing on the screen/display outside of the fridge, but producing another temp inside — - a freezing temp— cracked eggs, frozen dairy, drinks exploding... It was a mess... I unplugged and the temp adjusted.. But in july, when I filed a complaint with samsung, the ice maker quit working, and since end of july, the temp in the fridge and freezer comes and goes... Up and down... I never know what's going to happen... All the while, i've attempted 2 service men who were a no show, or too busy, and after a 3rd attempt (Company) , he was almost a no show... He comes, calls some samsung rep and after telling them what I told him was going on (I could have done this weeks ago myself if they would just tell you the number) , he orders a control board, and new ice maker.. .3 weeks later, i'm still waiting and last week found out that this service repair company samsung made me use, owes samsung money... So they won't ship him my parts to repair my fridge! How crazy is that? I'm being punished for the sins of a service repair man that they recommended I must use... And he owes them money... So I have to wait! Finally today they tell me I will have to wait another week and a half, and she'll put in a "request" for a replacment/exchange... What? Are you crazy? Like I want this to happen a year from now all over again? This is insane! And they think you're crazy when you tell them this?!?!?! What can I do to get my money back... Never ever ever buy a samsung anything!
I understand what you are talking about. NEVER SAMSUNG AGAIN!
My samsung refrigerator stopped cooling. I filed the complain on companys call centre toll free number and the people from the same visited my place. They fillied in the gas and charged Rs. 1600/- for the same without giving the receipt. Next morning the cooling disappeared. They visited the place again and changed the timer charging Rs. 1200/- and same without the receipt. On asking for the receipt they created a scene outside my place and my old in laws gave off the amount. When we reached the place and called up the call centre people enquiring about the rates and receipt they arranged the conference from the service centre and what was told made me felt cheated. The cost of gas filling was Rs. 1250/- and timer was Rs. 590/- and when the company people pressurised tthe service centre person he promised to courier the receipt for both the jobs. After fort night I called again and the service person denied of filling the gas and for the timer receipt he gave me the docket no. of airstate india courier which I was unable to track till date 2 months have passed and the receipt has not reached the place and on top of all ice maker is out of order since the date of repair. Company people seems to be helpless as they don't have any control over the samsung authorised dealer in Benajhawar Kanpur U.P. India. Arpana Awasthi
Same exact thing happened to me. It still isn't fixed.
customer service (lack of)
On 1/31/08 I purchased a samsung fpt5094 (50" plasma wireless tv) from a local tv & appliance store. On 7/1/08, this tv stopped working completely. We contacted this same dealer who referred us to samsung's toll free number on 7/2/08. We have since been referred to samsung's executive customer relations group at [protected]. We were told from the beginning by samsung that they had exactly 21 business days to try to repair this tv or we would get a replacement or refund. This tv has since been declared unrepairable by the consumer electronic service, which is samsung's repair center at [protected]. It has now been 28 working days without resolution. We have been without this tv for over 5 weeks. Samsung's customer service department has been unwilling to return our phone calls nor have they responded to our request for a full refund. We were told by samsung to provide the original bill of sale to start the refund process, but to date, they have not started this process. We financed this tv and are still paying on merchandise that is not operational. Over the course of these past 5 weeks, we have spoken to at least 20 different agents giving them the same details each and every time which shows there is no single point of ownership for our particular case #[protected]. Each agent has told us that we would receive a return phone call on the progress of our case. However, only one agent has called us back to inform us that we were receiving a refund. Obviously, this was not true. We also have this agent's message recorded on our phone as well as an e-mail document stating the same. We have been consistently requesting a refund and still are requesting a complete refund on this product without further delay. We have since filed a complaint with the bbb in trenton, nj
I just received the following e-mail from the BBB and have since written to the Attorney General's office. I would do the same. At least we're doing something.
Business Name: Samsung Electronics America Inc.
Thank you for contacting BBB regarding your complaint.
We regret to inform you that BBB cannot process your complaint. The case has been reviewed and was found to contain issues that are out of BBB's Purview. Your complaint would be best handled by the Attorney General's office listed below:
STATE OFFICE OF CONSUMER PROTECTION
124 Halsey Street
Newark, NJ 07102
Phone: [protected]
Phone: [protected] (NJ residents only)
Although we are unable to assist at this time, please remember that your BBB provides many valuable services to you both prior to making a purchase and after. If we can be of service to you in the future, please do not hesitate to contact us.
Sincerely,
Janice Croux
Service Representative
BBB Complaint Department
I will never buy another Samsung product. The internal LAN stopped working. I went through all the trouble shooting steps and still could not connect to WiFi. I spoke with tech support twice 12/06/15 with no resolution. I spoke with tech support this morning, gave him the reference number and he could not find it. Then began to question me about who gave me the reference number. His solution was to take the TV to Consumer Electronics for repair. I too wish I had done more research before purchasing a Samsung product.
never samsung again
I have 3 Samsung TV's and a camcorder that I love. Therefore, when my daughter was married, I went to Lowes and picked out a W/D set. The first thing that threw me off was the washer was about the same weight as the dryer. Washer lasted 1 year and quit, giving a code. For the next 3 weeks we tried to get Customer Service to even tell us if it was in warranty. Maybe it's computer panel which has a longer warranty. They set up service center who never showed, then another who didn't carry any Samsung parts. Daughter was pregnant and on a third floor apartment 100 miles away. We finally bit the bullet and got her going. Samsung never followed up on the problem. L Freeman W Monroe, La
...another thing, i believe Samsung should stand true to their products, and offer customers a rental unit while we wait and wait and wait for the repairs or returns...like i said before, its complete B.S...DONT BUY A SAMSUNG!
for starters i am a loyal, and truthful guy, i have purchaced many big screen tvs, and will NEVER again buy any SAMSUNG products, they do not return phone calls, or honor returns...im going threw it as i write this, 2000.00 tv and its been a week, they told me no tech will come to my area, but also that i cant return it to the store...complete ###! IF anyone is looking to purchase a tv, with all the choices to pick from...DO NOT WASTE YOUR TIME, DO NOT BUY A SAMSUNG...TRUST ME!
Samsung's lousy after sales service is alive and well here in Australia also. Looks like it is a global problem. In which case, I assume refusing/failing to honor warranty claims or failing to deal with them in a reasonable time and manner is a matter of Samsung POLICY/STRATAGY, rather than just an anti-customer-warranty culture in local after sales service centres.
Thank you Samsung for wasting another 6 hours of my time today, which I spent in phone queues trying to lodge a complaint about ### service and arranging and waiting for a warranty pickup that did not happen - for the 3rd time! Guess I should be grateful that I did not have to start from scratch and re-lodge the entire warranty claim AGAIN, as I have also have to do previously. Hope I haven't spoken too soon.
By the way, the courier company hired to collect my computer from my home, DOES NOT collect parcels from homes in country areas. I established that with 1 phone call direct to the courier company. The courier company sends the job to their agent in my area, except the 'country agent' is a country general store and does not provide a courier service. Hence no pick up for the 3rd time. I established that with 1 call direct to the 'agent'. So much for a Samsung supervisor's assurance this morning that my warranty claim had been escalated to priority, due to the excessive delays, and my monitor would definitely be collected today.
The 110cm Samsung LED/LCD widescreen TV I planned to buy this month is definately OFF my shopping list, permanently.
Kerry Peterson
Western Australia
Good luck to you.
My new Samsung 3D plasma TV die after 42 days. I have been waiting for service since Dec 3, 2010 - 145 days ago. The "Service Call Center" is useless & lied constantly.
On April 1st (day 120), someone from Samsung Electronics Canada called to offer me a Service Exchange. After another 25 days, nothing happens. She will not response to my phone messages & emails. Calling to the "Service Call Center" results in another 30+ minutes of lies. The person even told me they will have a NEW unit ship to me in 2 days.
However, we are supposed to get a "RA Credit" issued to FutureShop to do an exchange locally. So many times they told us something are coming in 3 weeks, then they changed the story so I need to call the "Service Call Center" again. My service ticket: [protected]
Can you imagine 145 days without a TV, after you paid for it. I wish you luck.
We as consumers have to come together to protect our rights.
Android version : 2.2
Device - Samsung Galaxy 551
Hi, I have my office email configured. When I reply to an email, HTML tags gets appended to the email like below
"Test"
If you note, in the above text, "Test" is the actual email body that i sent, but it gets delivered like above.
please help how can i remove this tags and or i have to install another application?
I have no complaints of the customer service regarding Samsung. My complaint is that there products are not worth buying. I first bought a camcorder, which worked for about a year before it wouldn't record anymore. Also during that time I bought a front loader washer and dryer. Big mistake. I have had a repair man out to the house 4 times in the last 5 years repairing the front loader. Mostly electrical and leaks. Then my dryer stoped working, also an electrical problem. So, I will not be buying Samsung ever again and I will make sure to let every one know, not to buy Samsung products; Samsung's products are not reliable or cost effective.
Josh and Michelle Bushey
Anderson, California
I purchased a 50 inch DLP Model:HLR5067waxx/xaa approximately 3 1/2 years ago. Within the 1st year I had the green screen syndrome and notified samsung. A certified tech replaced the computer board. It worked fine for two additional years and had a relapse again. This time the warranty was over and am Sh(* out of luck. I have read and found hundred of people complaining about the same product defect. I was advised to contact the New Jersey complaint division. I will, my question i how about everyone with these similar issues aue sasung and get something for their defected units. we paided thousand of dollars and only got 15% usage. I smell complete fraud on behalf of samsung.. what do we do next after crying and no one listens...
terrible after sales service
I bought a microwave of Samsung make 37 liters. It started giving out smoke after few months. The complaint was registered with Samsung service center on 29th June, 2008.As on 12th August, 2008 I am struggling to get the services. The response is extremely poor and bad. Inspite of several promises also they never turn up for the services.
evaporator iced up
Samsung Refrigerator RS2534VQ. I have this model for a little over 3 years. Then the refrigerator temp indicator on the display panel start to The flash. Sources on the internet led to believe that the evaporator on the fridge side got iced up. I opened the panel and found that it was true. So I thawed the ice. This worked for two weeks. Then the problem...
Read full review of Samsung and 3 commentsbad monitor, fictional warranty
I purchased a new samsung 22" lcd monitor (Model 225bw) on april 16, 2008. On july 13, 2008, my monitor failed and my first communication to samsung about the problem was submitted through their web-based customer contact form. On july 20, 2008, I had received no response from samsung and after searching their website, the easiest way to resolve thi...
Read full review of Samsung and 2 commentsfreezes everything
Purchased 7/12/08 floor model refrigerator samsung rs267. When it was plugged in, everything seemed to work, digital readouts on front seemed to go down to the set temperature of 46 degrees. Put some food in, including some soda. The next morning, some of the soda cans had exploded due to freezing. Called samsung, was told to unplug it, leave it for ten minutes, and plug it back in. The refrigerator temperature readout dropped to 17 degrees adn slowly started counting to stop at 46 degrees in about a half hour. So, this time, not wanting a mess, I put in a bottle of water. A couple hours later, it's frozen solid. The readout still says 46 degrees. So, I put in a thermometer, it dropped to 1 degree below zero in the fridgeration department. Called samsung again. They say they will find an authorized repairperson and call me back within 48 hours. Three days later, I called samsung again. They say there is no authorized repairpersons in my area and that it's sent to a different department and they will call me within 48 hours. Four days later, I called samsung again. They say they are having a hard time finding an authorized repair shop and it was sent to another department. Two shorten the story a bit, it is now 23 days later, after many calls to samsung, and by the way no return calls from samsung, i've been talking to lowe's store manager, which is where the refrigerator was purchased, and they are trying to get samsung to do something.
I certainly would not recommend anyone buying a samsung refrigerator. The pain from my saga is no over, and I have no idea how long it may go on, so save yourself the trouble and stay away from samsung.
My samsung rs267 lasted two years before the fan started breaking down and the display quit. Never buy a Samsung again, not a quality product.
samsung lcd 32& tv - crappy service
This TV died within the first 3 or so months, no pic but has sound. We are now immersed in what appears to be a series of unending CS reps. in the special adv'd dept., ECR. Each time we speak to a different "agent" who never reads the entire record of the case, I have had to actually take notes and force them to listen to what has happened. They refused to acknowledge conversations and adamantly refuse to allow me to speak to anyone above them in responsibility. Per ECR, they will take my number and one of the managers, only after reviewing the notes, will call (this, I assume is at their discretion - a return call is not anticipated).
Bottom line, the parts are "lost", per ECR, sent to the wrong state in fact and we are being told to wait, weeks perhaps, until Samsung locates these parts, then and only then will they send these same parts to the local vendor/repair shop. There is no other option…I asked for a timeline - when will their lack of providing the parts be considered justification for replacement - the response was NO idea? One of the "agents" did admit that ECR has to recommend replacement and somewhere else above them, permission is granted/declined...I did ask how long this would take - No idea?
I now have "O" trust in this firm.
They have eliminated totally any possible interface with the client at the managerial level...elimated the expertise of the repair shop providing support in the field by sending parts to them w/o giving them permission to actually see the TV and diagnose the problem...eliminated all proof of conversations, except on their end where they say they are "recording"...requested confirmation, even in the form of summaries, are not permitted or granted to the customer.
Aside from legal avenues and complaints to the Atty. Gen. of our state, I don't have any hope of ever resolving this. We're writing it off as a tax lost for the year since its value is over $1, 000...it is just like we gave Samsung the money and they neglected to return anything for our investment. I hope the tax consultant agrees w/us...otherwise, it has been money wasted.
The TV did have a great pic - I advise everyone to buy the extended warranty from the store with anything Samsung. At least Best Buy and Circuit City will stand behind their sales - unlike this multi-international company structured to do business here in a very questionable manner - it may not be illegal, but it sure is unethical treatment by them of their trusting customer base.
Please advise if a class action law suit finally emerges regarding Samsung's TV division -
poor product, worst customer support
My girlfriend just bought a Samsung U900 last month. The cell phone broke down in less than 2 weeks. We sent the phone to the nearest service center for repair. The staff there promise to call my girlfriend in 4 to 5 days for her to collect the phone. However, a week passes and no news, when we call the service center hotline, they keep telling us that they're awaiting for spare parts and promise to return call to make clear the due date for servicing... now 3 weeks had passed since we sent in the phone, and after calling up for for than 4 times and getting the same empty promises, I wrote into their PR section (through Samsung Singapore websute). They don't even bother to return my mail... Samsung is so far the worst customer service & support I had encounter in my life time. This Friday, we have decided to go straight to the service center to demand for the phone... can you imagine this, a newly purchased phone that stays longer with the service center than the customer who bought it (and they don't even bother to called you back to keep you inform about the status when customer had called them so many time).
i am facing the same problem. wondering whether there is anything we can do. i will be going down to kick a fuss later. despite my high hopes of samsung and omnia, i have gone back to nokia phones.
YES! i totally agree and empathise coz that is the problem i am facing currently! I bought Samsung Omnia last month and had been to the customer service cntre thrice! Last week, i sent in for the 3rd time and they told me 3-4days the phone will be ready. But nobody updates me of the status until i made another visit down to the svc centre and they actually told me they couldnt give me an answer when can the phone be returned to me! OMG this is ridiculous ; lousy technology + lousy service!
I purchased a PDA phone for convenience, but not only could I nt use the phone at ease, i had to bear with such nonsense from their service centre! With such lousy service, I dont see Samsung's effort in retaining customers to stay loyal to their brand!
big price for repair
After 1 year and 10 months of what I thought was good service, yesterday there was a loud noise from the refrigerator which sounded like a dysfunctional fan. Also, the refrigerator seemed to have lost the ability to keep the food cool. Repairman came shortly after I called and said he replaced the thermo fuese assy and senssor assy, quick thawed the area behind the plastic panel behind the meat and vegetable drawer. I paid $320.00 for this repair and was advised to leave the refrigerator unplugged until I go to bed which would allow the fridge to thaw about 10-11 hours.
The bill came to $320. Which is about 30 % what I paid for the refrigerator. I felt ripped off by this, especially after reading all the other complaints for this particular model # rs253basb as well as other samsung refrigerators.
This is unacceptable. I will pursue this further. My big hope is that I have additional warranty coverage because I paid this with the credit card that offers extended warranties on products like these.
my mob will be lost at college
ice maker shatters cubes
Since purchase icemaker generates shattered ice cubes. Am being told this is result of hard water due to periodic shifts from 'city water' to well water by utility. Need confirmation or debunk.
We have a rs255 that does the same thing ... maybe get TWO whole cubes and the rest are SHATTERED!
WTF?
Samsung Reviews 0
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About Samsung
One of Samsung's key strengths is its innovation and commitment to research and development. The company invests heavily in new technologies and has a large team of engineers and scientists working on cutting-edge projects. This has enabled Samsung to introduce many groundbreaking products over the years, such as the Galaxy smartphone series, which has become one of the most popular smartphone brands globally.
Samsung's success can also be attributed to its strong brand image and marketing strategy. The company has built a reputation for producing high-quality, reliable products that are designed to meet the needs of consumers. Samsung's marketing campaigns are also highly effective, with the company using a range of channels to reach its target audience, including social media, television, and print advertising.
In recent years, Samsung has also made significant progress in the area of sustainability. The company has set ambitious targets to reduce its carbon footprint and increase its use of renewable energy sources. Samsung has also implemented a range of initiatives to promote responsible sourcing and reduce waste.
Overall, Samsung is a highly respected and successful company that has established itself as a leader in the technology industry. With its commitment to innovation, strong brand image, and focus on sustainability, Samsung is well-positioned to continue its growth and success in the years to come.
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- Summarize the main issue you have with Samsung in the 'Complaint Title' section.
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- Provide detailed information about your experience with Samsung. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
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Ensure you follow these steps carefully to effectively file a complaint against Samsung on ComplaintsBoard.com.
Overview of Samsung complaint handling
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Samsung Contacts
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that they have successfully reached Samsung by calling +852 36 984 698 phone number Click down if you have unsuccessfully reached Samsung by calling +852 36 984 698 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +852 36 984 698 phone numberHong Kong+81 363 332 000+81 363 332 000Click up if you have successfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have successfully reached Samsung by calling +81 363 332 000 phone number Click down if you have unsuccessfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +81 363 332 000 phone numberJapan+63 24 222 111+63 24 222 111Click up if you have successfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have successfully reached Samsung by calling +63 24 222 111 phone number Click down if you have unsuccessfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +63 24 222 111 phone numberPhilippines+65 69 161 261+65 69 161 261Click up if you have successfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have successfully reached Samsung by calling +65 69 161 261 phone number Click down if you have unsuccessfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +65 69 161 261 phone numberSingapore+27 860 726 7864+27 860 726 7864Click up if you have successfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +27 860 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +27 860 726 7864 phone numberSouth Africa+94 115 900 000+94 115 900 000Click up if you have successfully reached Samsung by calling +94 115 900 000 phone number 2 2 users reported that they have successfully reached Samsung by calling +94 115 900 000 phone number Click down if you have unsuccessfully reached Samsung by calling +94 115 900 000 phone number 6 6 users reported that they have UNsuccessfully reached Samsung by calling +94 115 900 000 phone numberSri Lanka+66 26 893 232+66 26 893 232Click up if you have successfully reached Samsung by calling +66 26 893 232 phone number 1 1 users reported that they have successfully reached Samsung by calling +66 26 893 232 phone number Click down if you have unsuccessfully reached Samsung by calling +66 26 893 232 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +66 26 893 232 phone number100%Confidence scoreThailand+971 800 726 7864+971 800 726 7864Click up if you have successfully reached Samsung by calling +971 800 726 7864 phone number 3 3 users reported that they have successfully reached Samsung by calling +971 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +971 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +971 800 726 7864 phone number100%Confidence scoreUAE+54 800 555 7267+54 800 555 7267Click up if you have successfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have successfully reached Samsung by calling +54 800 555 7267 phone number Click down if you have unsuccessfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +54 800 555 7267 phone numberArgentina+55 800 124 421+55 800 124 421Click up if you have successfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have successfully reached Samsung by calling +55 800 124 421 phone number Click down if you have unsuccessfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +55 800 124 421 phone numberBrazil
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Samsung emailsinfo@samsung.com100%Confidence score: 100%Support
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Samsung address129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)
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Samsung social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
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