Samsung
Reviews and Complaints

This not a complaint but a response to those who have samsung refrigerator temperature problems. When the compressor is running both evaporators are charged and during a heavy ice demand a pf (Power freeze) condition occurs. During this time the fan in the refrigerator compartment is off and temperatures at both freezer and refrigerator evaporators will plunge down to - 20 degrees f. At such low temperatures cold air migrates down into the drain trough area causing the defrost water to instantly freeze, thereby forming a block of ice that seals off air flow through the evaporator coil and also plugs the drain holes with ice.

The fix to this problem is to unplug the refrigerator for 10 seconds then re-plug it in and the display will show the actual temps and not the set point temps, then set the freezer temp 0-4 degrees above zero.

Purchased a samsung 42" plasma tv in 2006, spending at least $ 2000, with a one year warranty. A couple of months ago it just quit. I called samsung they gave me a company to contact. I called them 3 times finally got someone who told me the repair would be 1/4 what I paid for the tv & component. Told them okay said they would get back with me, that was over 2 months ago. I then went to the samsung site any that is the only company that they could give me for repairs. Hhgregg does not have to worry about me buying a product at their store again.

terrible reception on my phone U700 samasung mobile phone contract started with optus oct 2007 they sent phone away to be fixed however they claim it has liquid damage so won't fix it as i am an extremely fussy person with my phone i don't know how this could be the case however i don't know if that is the case if it would be a problem with the reception as they have told me to contact you as they can't help me thats what i'm doing my contract is for 24 months i don't this phone will even last that time worst phone have EVER had

Have just shifted to delhi and was setting up home. After a careful analysis of the market place and the products available, zeroed in on samsung products to take care of my requirements, but the experience so far has been horrible. And thought I need to warn all fellow members of the poor service being offered by samsung.

Around 15th april bought 3 samsung acs and 1 samsung refrigerator... Within a month of purchase I have had to call the samsung service center 10 times due to some problem or the other in the refrigerator. (Gurgaon service center complaint reference number [protected])... Its very disheartening and sad when one has spent so much money on a brand new product and within a month we need to start calling the service center. It is understandable that any equipment at any point of time can give problems. The issue is not that. It is how a consumer problem is understood and solved.In this case after so many complaints it is but natural that my faith in the product has eroded.

I have therefore asked the company to give me a replacement, as I cant have a new product giving me so many problems...
Its sad and unfortunate that despite having bought so many products from samsung in one go, there response has been vague and non committal... They have just wasted my time and energy, the response from the service center has been a constant "we will get back to you". This has been going on for the past 3 weeks without any concrete results.
I am surprised that a company of the stature of samsung has such a poor service track record in place

So future samsung purchasers better be warned.

Absolutely disgusting and regretful attitude of the samsung fridge manufacturers and their service centers. Somehow I have now understood the unscrupulous behavior of this company which appears to me as a bunch of crooks and swindlers. I fail to understand how the government allows these companies to function in india well knowing that this foreign company is here only to cheat their consumers. High time someone reacted from somewhere to teach these people a lesson in honesty and sincerity.

I bought a samsung french door refrigerator 6 months ago and the deli door just came off. It has a cheap plastic nob that is pencil size and 1/4 of an inch. It came right off now the lid to the deli door won't stay on. I bought the extended warrenty and the appliance is only 6 months old and now I have to buy a new door because samsung will not stand by their products. The door is so cheap, we didn't even touch it, to open the tray you grap the tray not the door so I have no idea why it broke and now I have to pay. I will never buy another samsung product again.

I bought the Samsung refrigerator, RS20NAMS model 4 years ago. But, recently it has broken down. The supplier says that it was the compressor motor which has broken and it need two month to get the spare part. What can be done to get the spare part rightaway? I'm in need of a refrigerator. I will be looking forward for your promptly reply.

I bought a samsung mobile phone from argos in dec 07, by april 08 the screen was unreadable, I hadn't dropped it, got it wet or anything, it literally went potty on its own free will. Argos sent it away saying it would take 14 working days to be mended, oh yes they then contact me after I have waited two weeks to say they would charge me & pound;74 to fix it or I could graciously accept it back unfixed! I think not! I will take it up with head office and then use my customer rights.

I bought samsung ac model no-18qbhdc 17th april 2005, and within a period of 15 days it went for repair. Since then its gone for repair over twice every year. We've spent more than 5000 other than the servicing charges to the company, forget the financial losses its given us too much mental torture as we have to call 100 times before an engineer turns up, for over weeks we get false promises from the company that the engineer is on his way but no one turns up. Other than that the engineers are incompetent & dont do the complete work. Today an engineer turned up charged us rs 1000 for a part of the compressor which was not working, when we objected as the compressor is under warrenty he claimed that that particular part was not under warrenty, so we had to pay... But its just been 4 hours since the engineer has left & the ac is again not working. Dont know if anything will happen after my submitting the complaint here, but anyone who reads it should know that samsung ac sucks... I'll try my level best to sue them for giving us so much of mental agony.

To 29/04/2008

samsung electronics company limited,
p. o. box-4246,
dubai,
united arab emirates.

From

engineer alagarsamy sudalaimani,
mobile no: [protected]
al-khobar

Sub: samsung mobile model no: sgh-i600-problems

Dear sir,

With reference to the above, please note that I have purchased the above model mobile knowing that hsdpa availability and the fancy advertisement of samsung. I also activated 1 gb internet package from the mobily the service provider for mobiles internet at saudi arabia. even after 20 days I was not able to use or able to activate internet through mobily settings. the very purpose of buying samsung mobile with hsdpa is wasted and the money spent for this purchase was an utter waste instead I would have purchased a nokia or any other mobile than samsung which could made me happy.

Another worst thing I want to stress is that the cd provided along with the mobile is not supporting vista. I really wonder how internationally branded samsung companies make such type of technical injustice to their products in this futuristic world technology in the field of communications.

Hence, considering my above complaints with respect to this particular above mentioned model (samsung model sgh-i600), please arrange to send the related soft wares so that what ever it is meant could be useful as per specifications especially the internet and confirm your statement as advertised for ultra messaging

I appreciate your early reply.

Regards,

A. sudalaimani

Audio output speakers of lcd tv not working properly. Today (29/04/08) they have done some repairs for the compliant lodged on 02/04/2008 my regd bp no.[protected]. The problem is repeating again and again. Number of times repairs were carried out during the last three months immediately after purchase. Lcd tv inside speakers were changed and mother board also changed however the trouble was not rectified. Today I was stunned immediately the mechanics went out when I notice again the problem.

Really lot of mental tension I am facing. I request for replacement of the existing tv.

We purchased a samsung split-type airconditioner for our home office. They were fast in delivering the unit but their after sale service is very poor. After only 30 days of purchase the unit stopped working displaying an error code e2 03 on the indoor monitor unit. Their sub-contracted maintainance provider do not have technicians on duty during weekends (As their website claim they have) so we had to wait until monday for a visit schedule. It's been more than a week and until now, they couldn't figure out what's wrong with it.

After persistent calls, no one has come back yet to replace or repair it. Their head office customer service hotline just keeps on ringing, for a long 15 minutes until u just give up! They also have this habit of calling at the end of office hours just to say they are still waiting for feedback from korea to determine what's wrong with the unit. The error code e2 03 is not listed in their repair manual. I demanded a replacement but nobody is taking it seriously. I even suggested that perhaps they should pull out the unit so they can examine it at their liberty and just replace what they've initially installed.

I was told the official technician from samsung assigned in manila is on sick leave and we were told there are only 2 of them covering nationwide! How is that possible that you only have 2 official technicians to cover an entire country?!? Unbelievable!

We also called the shop where we bought the unit but they too has to wait for another unit from samsung. They also advised us we should not be too nice in talking to samsung agents and threat to sue or talk to the boss of samsung (Which is sooo hard to reach because they don't give their direct numbers) otherwise they wouldn't take u seriously.

They will make u feel you owe them to wait and just follow whatever they tell you.

Really pathetic service! I already filed a complaint to the department of trade and industry and demand for a refund if they couldn't fix or replace it.

I've always been a fan of samsung. We also have a tv and an entertainment system that's why we bought this air conditioner. Had I known this would happen, i'd rather spend a little more money for another brand. Now I fear for our other samsung appliances if they break down. Same old pathetic service i'm sure!

As of press time, we are still waiting for feedback from samsung technicians when they would report for work to attend to our problem.

Let our experience be a lesson to everyone.

I purchased an online package deal worth $2911.99. The package consist of tv, official nfl football, nfl dvd disc and a samsung bluray player. I receieved the tv, football and dvd disc but not the bluray player. I complained to bestbuy about this and they ask me to keep on ordering or retrying using my credit card and they say they will re-imburse my money. I tried it couple more times to order it but the second time still got lost in canada post (Richmond b. C. Facility) I finally got my item on the third time but best buy won't reimburse my money. They reimbursed my money on the second re-order but not the third time. Also, most of their customer support are very rude. They will talk to you like you owe them your life. This store is a rip off!

My partner bought me a samsung phone on 24th December 2007, costing £140.00, in mid February it started switching itself off and occasionally not charging . I contacted phones 4 u in Glasgow where it was purchased and was told to take it to their Motherwell branch for repair. I did so on 1st March and i was unhappy with the fact the staff member tried to sell me another phone and forget about the repair. Not good customer service. After more than 2 weeks i contacted them because i had heard nothing and was told someone should have contacted me. I was told the phone was beyond repair due to water damage and i had to pay £17 to get it back. I disputed the water damage story and having to pay to get the phone back and told them i was going to contact the shop. The staff member suggested that i had left the phone beside a boiling kettle. I have always used samsung phones and so has my family but i am disgusted with the way we have been treated, i would also like to point out at present i am using my old samsung phone which is 2 years old. The phone we purchased has obviously been faulty and i would appreciate your help and common sense in resolving this complaint.

Dear Sir/Madam,
I have purchaced the samsung Refrigerator RT-28SVPS[p-SATIN] on07/11/2007 in Balaganapathy Enterprices, Neyveli.Within three months of working, as wheel rotates i hear the continuous noise in refrigerator.i complaint about this many times to dealer but they didnt take any action.Please help me to cure this problem.i have full details about my refrigerator in the following,
Product is RT-28SVPS[P-SATIN]
Serial No.:02994ZAP701460
Bill No. :33138
hope you will help me to cure from my problem.
Thanks in advance

Dear Sir,

I have purchase the Samsung Refrigrator RA20TVSS1 on 03.02.08. With in two months of working, refrigerator cooling effect become zero. i contact to delear they will not take any action. then i contact to samsung, they give me resonse on phone. but my contineous complaints they have visited at my house..and informed me that refrigetrator have a gas leakage problem. they will repair it.

after my question for repair process, they told me that they will cut the inlet line and soldering on outlet line(where leakage appear) and fill the gas at inlet and give the bypass arrangement...

then i called them and his supervisor for replace the refrigerator without any repair work...obeveiously cut the inlet line will hampper the performance of the refrigerator in future...

Please hel me out to cure this problem. i only want the replacement of the product.

Thanks in advanced.

I purchased samsung fully automatic top loading washing machine from adishwar's, rajajinagar, bangalore. The show room service person completed the deomstration in 3 minutes! And fled the scene without even showing us how to drain the water out. The brand new washing machine is now full of dirty water and we have not used it even once. Show room person says' it is not our responsibility'. There is no response from the customer care since 6 days!

After sales service is really worst!

Samsung tv gives very bad shocks - samsung does not care

Samsung tv (Model cs29 m (74cm) gives very bad shocks at the in and out terminals and antenna terminal. Be careful. You may be lucky so far.

You are fortunate if you do not perceive a shock, even if you have one such tv. But …….. Read on for full story…..

The above model gives very bad shocks from the day one. After repeated complaints, the samsung service team started giving telephonic advices how to test for a shock or how to get one.

Still more complaints…., the service personnel informed us that all their sets give the shock as if that is nothing new. I refuted their point that all tvs give shock.

Then one day they graced their presence; the manager was more careful about his life as he did not touch the set but asked his assistant to touch. The service personnel touched the set and got the shock. I showed them tvs like lg, phillips and akai which did not have any sign of shock.

Then the service man measured the shock potential by touching the set with his bare dry hands on a dry winter day. It measured more than 30 volts and he was wearing socks on his feet.

High technology team at samsung knows that it is close to result in a death.

The service manager tried to convince me with some technical lingo how modern tv sets give shock. I rebutted them in equal technical language.

On the advice of the manager, the service man removed a certain component from the set. I asked them what the purpose of it is. Or is it deliberately used by samsung to introduce a shock to human beings?
The manager informed me that it is a component basically to protect the set from lightening and high voltage surges and spikes.

I protested removal of such vital component, which will expose the set to dangers sooner or later. Samsung will happily wash of their hands after one year.

The set was then left in that condition in spite of my protests.

After another complaint, their manager from chennai made a long telephonic talk, bamboozling me with some more technical lingo, but the shock threat remains. He accepted his sets give shock but tried to prove that all tv sets give shock; only some may not perceive when they use cable network.

If all tvs made in this country give shocks, we as a nation are in for a shock!

Then this manager from chennai came and accepted that he was against removal of that component. He however brought a new printed circuit board and inserted in our tv.

Alas! This one also gives serious shocks.

It finally proves that all tvs made by samsung give dangerous shocks. Be careful.

No further action from them!

Samsung ignored my further mails and continue to sell their sets happily to hapless country men.

They do not belong to the class of nokia or sony.

It is dangerous. Any one of us can be next victim! It will not bother samsung.

What if, for them if some more get a shock in the multitude of millions in india?

I ordered a tv from pricemad - first they upsold me and then sold me a tv for $1600.00 they attempted to charge my credit card $3000.00. Then when I called them about it they first denied it (Until I told them the cc company had called me) and then tried to say they placed the order twice by accident which still would not equal that amount. They then kept arguing with me when I tried to cancel my order and hung up on me

The guy on the phone went so far as to ask me if I was canceling the order because he was in new york and liked the yankees - no joke intended - he was just rude.