Santa Barbara Tax Products Group [SBTPG]
Reviews and Complaints

They received it 1st April it said funded on 6th bit can't find my refund where is it

I filed my taxes with Turbo tax as I do every year! The bank account I sent my refund to got closed 3 days before I received my refund! I was then told that SBTPG would be sending me a cashiers check. Well this all happened 2/24. They claimed they sent me a check 3/4 but never received it. I filled out the form they wanted me to fill out to get a new check sent and now that I have done that I cannot get any sort of response from them. I have called them, emailed them, emailed supervisors and literally NOTHING. I have been on hold for a total of 7 hours in the last 2 days.

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Turbo Tax

TurboTax

Thu, Feb 24, 2:45 AM

to me

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What’s next:

Tax Products Group (TPG), a TurboTax partner, will process your refund by deducting your TurboTax fees from your federal refund and sending the remainder of your refund to you using the delivery method you chose. If you have already paid, please disregard the information about fees being deducted from your refund.

You can start checking your account tomorrow to see if your deposit has posted. Note: Some financial institutions may take 1 or 2 business days to post your deposit.

If you need to contact TPG:

You can reach TPG’s customer service department at [protected]@sbtpg.com. You can also reach TPG by phone at 800‑717‑7228.

Kerri Smith

7:50 AM (2 hours ago)

to TurboTax

I have been waiting for my refund since 2-24-22.

I have been told or given misleading information as to when I will receive it by TPG on numerous occasions. Starting back in February when I was notified that my refund was on the way to the current day of April 12, 2022.

At first, it was supposedly direct deposited. I called TPG and found out that there was an account number error. I was told that a paper check was sent out 3-16-22. Still have not received it.

I have called several times. Sat on a phone for 2 hours and was hung up on. No reply to emails. I have been informed via an automated voice system that a BANK CHECK was mailed out. Contradictory to what Jeremy told me on April 8, 2022 when I contacted TurboTax.

Jeremy at TurboTax tax said that it is an IRS issue. It is not an IRS issue, The TPG bank has not sent the refund back to them. The IRS is not responsible for this debacle. It is the bank that TurboTax has hired to send the refund money.

So, again I am asking for help in this matter regarding the whereabouts of my refund.

It's your bank, it should not take almost 8 weeks to get my refund..

Who do I need to reach out to to get this resolved?

Media, social media, my State Representatives and Senators.

The Federal Level...

Help find and retrieve my refund..

This year has been by far the most stressful tax season. Not only did I have to wait over 8 weeks (nothing wrong just slow processing) for an update to my transcript and a DDD from the IRS but my refund was rejected through Turbo Tax’s bank, Santa Barbara Tax Products Group (aka Green Dot Bank). I elected to pay my preparation fees with my refund. They sell it as a convenience to taxpayers but please BEWARE! This is the second year that I’ve filed with TT. Last year, there was issues too but at least they tried to attempt to take some responsibility.

As you can imagine, I was excited to finally update and see a DDD for 4/6. Well, that was short lived! I woke up on 4/6, no refund, 4/7, no refund and everyday thereafter. I checked the TPG log-in for taxpayers, it continued to remain either unknown or unfunded. I checked the IRS WMR tool, refund approved with the 4/6 date noted, 4/7 it updated to sent (I have all the screenshots). Still nothing! I called SBTPG on 4/6 and 4/7. Both times, I was told that they didn't receive it. Now, imagine that? The IRS indicates a date but never sends it? I’m not buying that. I’m then told to email support and call back on Monday, 4/11 because they (SBTPG) only process in batches on Wednesday’s and Friday’s. So just to be clear, through their own admission, if they get your refund on a Wednesday, it’s being held prior to being sent to you. So, taxpayers pay a fee for their service and you don’t even get same or next day funding. Still no reply to my support ticket or the one that I submitted through the help link on their website.

Well, Monday, 4/11 and still no refund. I called SBTPG again and you guessed it, still unfunded. They tell me to call the IRS and get the account, routing and trace where it was sent to. By this point, I’ve spent about 14 hours on the phone in a matter of (3) days and still no answers to the whereabouts of my $12k+ refund. Something told me to check WMR again and immediately it was in red to take action and exclamation mark with a number and a reference code provided. I called and was told that the refund was sent to a Green Dot account (SBTPG) and was later rejected and sent back to the IRS. This had to occur on Friday, 4/8 because my transcripts only update on Friday’s since I’m a weekly account. I was told by the representative that a check would be mailed in 4-5 weeks! Unbelievable!

I call SBTPG back to tell them this information. Well, I was hung up on when they were supposedly looking into it. Then, when I called back, I got the same script that the IRS never sent it. The last idiot representative when I asked her my Green Dot account information on file, she responded, we have your checking account on file for the deposit. Well, I know that but nothing is there. As I understand it, the IRS sends the refund to the bank issuer’s account, they deduct the fees and then are supposed to send to the tax payer. Well, that never happened to myself and thousands of others! I held the last representative to task and told her that I needed answers and still nothing beyond they never got anything. When I challenged her, I got “the reception is poor, please hold” just to be hung up on AGAIN! I AM LIVID! The IRS has no reason to lie but whatever games or cover up TT and SBTPG are playing should be criminal! Just check TT sad pathetic forums and online chat groups. Facebook is also filled with many with my same exact experience. Either SBTPG is holding money or claiming they never received it and supposedly missing deposits. Either way, my refund (and many other people’s refunds) are missing. SBTPG is failing to deposit them correctly or there is some glitch they aren’t acknowledging and neither is TT. Either way, the ONLY reason I was forced to go through them was because of TT. TT should be handling this mess but its deafening silence. Honestly, I’m sick of no one taking any responsibility. My refund is literally MISSING. This definitely will be my last year using TT and SBTPG. I’ve learned a hard lesson this year. An ounce of convenience has now been 5 days of sheer hell and utter torture!

Sadly, I have to move. I cannot wait another 4-5 weeks. I've already waited over 8 weeks. I filed 2/3. I need my money! To add insult to injury, the IRS doesn't forward checks so I'm basically screwed again! I’m literally praying for a miracle. I will be filing a formal complaint with the Better Business Bureau and my local legislature. The feds need to close this bank down!

I filed my taxes, and they were received on March 1, 2022. I am due a refund of $3014.

On April 6, 2022, I received a partial refund of $1356.60 from your group. I did not sign up with your group and wish to have the remainder of my refund deposited immediately. The amount is $1650.

I look forward to your taking care of this problem.

SBTPG received my SC tax money on 2/3/22. I made the mistake of giving them the incorrect account number for my bank. I understand that this may delay my refund a week or two. It is now 4/11/22, and I still have not received my refund. When I finally talked to a SBTPG representative a month and a half ago, she said it was mailed on 2/28/22🤣🤣🤣. What a joke! I contacted the tax company I have used for years, TaxFreeUSA, to try to help me. The latest information I have received from them is that SBTPG did not send check on 2/28 and they were going to expedite my refund and mailing. That was 4/1/22. It is now 4/11 and still no check. I called SBTPG twice today. After 45 minutes I spoke to a representative only to be disconnected. I called back and was on hold for 2 1/2 hours before I was disconnected. I need my money. I need help.

I used TurboTax like I do every year. This year I decided to have the fees taken out of my refund. Never again will I choose this option! My refund was sent on April 1st. It is April 11th and still no deposit. I have been on hold for over 45 minutes with SPTG trying to get a hold of a live human. Their automated system says my refund was sent via bank check which I don’t understand because I chose to get my money direct deposited. I have read all the complaints here and on several other websites with hundreds of people having the same issue. Why have the Feds not stepped in to investigate this company?

You mail my refund to my old address which was 414 East High Street Pottstown Pennsylvania 19464 my new address is 603 East Howard Street Pottstown Pennsylvania 19464.

They didn't send me my full refund, I have email them several times and haven't received a response. I spoke to turbo tax and they said their is a known issue and to contact them to let them know that I also didn't receive my full refund. The IRS says I should have received my full federal refund. This company needs to do something now or I will have to take legal action, Is there a class action anywhere at this point because it's obvious that there are several people they are doing this to.

I did my taxes with taxslayer and had fees taken out by SBTPG. I received my federal tax refund with the correct amount of fees deducted but was never sent my state tax refund in the amount of $234. I contacted my state tax revenue department and was told my state tax refund was sent to civista Bank which is part of SBTPG. My state refund was direct deposited to the civista Bank account on 2/16/2022. I have tried contacting SBTPG but never received a response and taxslayer said it's out of there hands and to contact SBTPG.

I am a taxprofessional. Let me start by saying i have been calling since february 2022 i have called every phone number they have listed and email every email address that has been given! i will never ever deal with them for as long as i am a taxprofessional they are bad for business. Two of my clients, checks were sent to my system and i have not even recieved any check stock i have called and been on hold for 2hrs before the phone hung up. From february until now i have talked to two people, one person sound like she just rolled out of bed and the other person was so incoherent i just hung up myself i was getting nowhere.. I am so stuck with how i can get my clients their money. If someone know what i can do please help because clearly tpgsb will not. So over this fake banking company.

Then waiting for my tax check since 30 March now they tell me that my account number for my bank and that is GreenDot the same company as you was incorrect after GreenDot and TurboTax and the IRS all have the correct information but you say you don’t. After 10 minutes of saying I wanted a supervisor and an hour on hold someone comes to the phone and had zero clue what they were doing. He tells me something completely different than the previous gentleman and that they were mailing my check now and it would take almost 20 days this is not OK my check is still there and should be put in my account because you are messed up not me after seeing the 658 complaints for the same exact reason as me on the Better Business Bureau site I think I might get an attorney as well. Your people are rude and have no knowledge of customer service do you understand that people depend on those tax checks that people out here are struggling as it is and you want to lie and say you don’t have the right account number when your manager messed up and had it right in front of him I’ve got him on record saying it and read it to me so what’s the real reason you guys are keeping peoples tax checks for so long I know one thing I better get my money and get it fast this is ridiculous and wrong and illegal look at the laws in each state of Kentucky and David ID number 0081 needs to be fired he would not even send me my own copy of what he was reading in front of him saying that my bank denied the check with my bank clearly so did the IRS and TurboTax say UTPG a green dot corporation turn down my money so much better figure this [censored]ing [censored] out

In March 23,2022 IRS deposit my founds to this bank and till today 4/5/2022 I haven’t receive any deposit in my bank account, or any answers to my questions in the phone we had called 10 times and we have file 5 cases online. They don’t know where’s my money but they got it n the 23 but they can’t give me an exact day when they will give it to me!? Are they going to pay me interest in the money that they are holding!?

It is extremely difficult to get in contact with this bank. We filed or refund February 2020 and it was released and mailed out on December 2021. We have not received our refund in over a year and after doing a refund trace with the irs (120 day period) the irs still has not received my refund from sbtpg. I called sbtpg on 4/5/2022 and they sent the irs the information needed to find and release my funds during the phone call 🤞🏾

I received a check for $223.91 dated 3/25/22 and have been unable to cash it ANYWHERE. it’s a small amount compared to some but I am a cosmetologist and every little bit helps. What’s even worse is that this is my 2020 return. I have been waiting on this for over a year. I had to amend my return. I’m definitely never planning on using TT again because this all could have been avoided.

My refund was sent feb 18 2022 and its now april 4 2022 and i still have not received my refund this is insane. The customer service is horrible. The call center is even more horrible. The IRS is wrong from using this company! I need answers and answers now!

Toy states they never hold your money but thus all lies they hold on to people money for days it’s not legal so why are they able to lie to tax payers abou their hard earned money is it not enough they charge all these ridiculous fees and key the tax preparer play you out of ridiculous fees as well something needs to be done

I didn't know this was a company that dispersed checks I had thought it was the IRS that dispersed checks for refunds my bank rejected my account my check from the Irs my bank can close my account without telling me so they rejected my refund needless to say I could not get a hold of the IRS so I had gotten a cashier's check from this company went to Walmart to cash it they said it was not real so I pour it up and threw it away not knowing that TurboTax had this company send me a cashier's check which was kind of odd for me I have emailed them several times it has been 60 days I still have not got my IRS check refund I cannot get a hold of these people I have called and called so I am blue in the face I am so stressed that I will never get my taxes this year I don't know what else to do I don't have a money for a lawyer so can anybody help me please

My bank Rejected my direct deposit on 02/24/2022, they returned the funds 02/25/2022. Called the firs Rep stated they mailed me a cashiers check on 3/2/2022, called a few weeks later, same story, would call every other day until a month reached and still no check, they then stated the check was mailed 3/4/2022 and that at this point I should fill out a form to have them re issue me a check, however, they charged fees for the first check that I never received and now if the form is signed they will charge additional fees for another check sent out. I see a lot of individual in the same situation, this is beyond fraudulent and for sure theft. Id like some light shed upon all of us in order to know what we should do to resolve this matter.

TPG kept almost 1K of my return.