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3.8 42 Complaints
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Savings Ace Complaints 42

ComplaintsBoard
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5:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Savings Ace Fraud, fraud, fraud

I conducted my bi-monthly credit card statement online. What do I find there but a mysterious charge of $19.95 from www.savingsace.com. Now, I know that I didn't authorize the charge. Frankly, I haven't bought clothes in the last six or seven months. And, I am not a consumer. I live simply. I am not looking for major deals when it comes to shopping. I buy some things online, but not the things listed on www.savingsace.com.

I called the toll free number on my statement, immediately. The first thing that the computerized voice asked for was a membership number. Since, I didn't authorize this charge, I don't know my membership number. But, they are slick. They requested my credit card number. I gave it to them. The computerized voice guided me through the process of canceling. After I canceled, the computerized voice gave me my membership number. I called back to speak to a live person. I spoke with Shauna (I.D. 700070). I informed her that I thought that since this erroneous charge occurred within the last two weeks that it should be reversed. She stated that it will be reversed. So, I suppose that I can't say that I was ripped off. The company did reverse the charges.

It was a waste of my time, however. I think that this case serves as a warning to all that when one signs up for one service (such as MyLife.com), there are other services waiting in the wings to steal all of your information and take money right from under you. It is a form of organized crime. Now, I'm not sure that I trust MyLife.com. It was formerly Reunion.com. I signed up because of an e-mail advertisement that claimed that someone was searching for me. It turned out that someone did in fact look for me. The Gold Membership that I purchased on MyLife.com does not reveal the name of the person 'searching' for me. I feel like a total fool. I'm old as dirt and should have known better, I suppose. But, when my membership led to another charge from another company that I would never be interested in, I became furious.

I have filed this Complaintsboard.com to warn everyone that Reunion.com, now MyLife.com, is a scam outfit designed to relieve you of your money. Who knows what other companies might be affiliated with this company that does not connect anyone with anyone? They prey on people with fond memories of teenage and young adult years who are interested in connecting with old friends. The problem is that they keep stringing the member along with higher levels of membership to get the 'golden egg' of a connection with old friends. In the end, there isn't anyone to connect with. It is all a game that they play to keep the money flowing in.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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JerryJr
San Jacinto, US
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Feb 07, 2011 8:24 pm EST

Since sep 2009 savingsace has been taking 34.95 from my account, i make a lot of debit card purchases daily and so it looked like a normal purchase until i noticed it was always at the first on the month. Turns out Savings Ace took 629.10 in 18 charges out of my account and claim i didn't uncheck a little box when i made an online Walmart card purchase. I called company and they offered to refund me one month.

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Peggy Adams
Ventura, US
Send a message
Aug 12, 2016 2:03 am EDT

My name is Peggy Adams and I have a complaint against SAVINGSACE they have been charging $19.95 from my checking account and I want it stopped. I live on limited amount each month and I count each penney. They have been deducting this amount for many months without my permission.
I wished that I had been aware of this before this date but I have been helping family since my brother just passed away from a long bout of brain caner.

PLEASE let me know if you need further documentation.

Thank you Peggy
peggypeg4@gmail.com

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disgustedwithitall45
Suffolk, US
Send a message
Aug 12, 2016 2:03 am EDT

I just happend to be looking over my bank statement and saw savings ace and i didnt remember buying anything from them the last thing i bought was from bath and body works on line. I called and cancled a membership that i never agreed to. Scams are everywhere and i wish their was someway we could be warned of all the scams. I wish people would just get jobs and work like every other american instead of stealing from the average working individual. These people make me sick to my stomach.

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Scan for money
Binghamton, US
Send a message
Aug 12, 2016 2:03 am EDT

I had done a trial membership with mylife.com and next thing you know I have two deductions ($19.95 each) taken from my account from SavingsAce. I called them immediately and told them to cancel my membership or whatever they signed me up for and refund my money immediately. This all started with joining mylife.com. Beware of this scam. I just called and also canceled my $18.00 trial membership with mylife.com as well. Don't get sucked in to this one.

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Dennis
Mechanicsville, US
Send a message
Aug 12, 2016 2:02 am EDT

I was charged on my bank account for $19.95 that I did not authorize someone had stolen my bank card and made this charges. I called SavingsAce and spoke to the superviser and explianed my problem and how it overdrafted my bank account, I had called three days before the charge had went through and spoke to them and they cancelled my account and asured me they would not be withdrawling this charge from my account. Well three days later the money is withdrawn and a overdraftfee was charged but the next day they credit my account for $19.95 after the damage had been done, I called agian and spoke to the supervisor and she apologized for any problems they may caused and asked to fax them copies of trasaction which my bank did so and I paid them for there services. Well a few days go by and I did not see the over draft fee go into my account so I called, the supervisor told me sense it was done on the internet they refused to refund my $35.00 keep im mind they promised to do so. They claim it because it was done on the internet they can not refund well they are interbased bussiness how else would you sign up with them what a dam scam this company is, I warn everyone stay away from this company they lie and will take your money and thier attitudes are terrible and high o mighty this is not a good way to deal with the consumer I have been in retail for 26 years and we would never treat our customers this way.WARNING STAY AWAY FROM THIS COMPANY IT IS A JOKE DONT TAKE ANY CHANCES THEY WILL DO YOU WRONG. Thirty five dollars may bankrupt them!

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mimileon
US
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Mar 10, 2012 8:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

It charges me almost $40 and don't know what it is.

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Brittful
Cheyenne, US
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Aug 01, 2011 5:47 am EDT

I never authorized SAVINGSACE to charge my debit card $19.95.

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Jan Brajer
Croton-on-Hudson, US
Send a message
Apr 01, 2011 9:51 pm EDT

My name is Jan Brajer.I am being charge on monthly bases for something I never agree.

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Robert Hendershot
Lafayette, US
Send a message
Feb 15, 2011 10:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My credit card was charged $ 19.90 on February 11, 2011. I did not authorize this charge.

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Keith H. Langston
Murrysville, US
Send a message
Aug 30, 2010 1:09 pm EDT

Unauthorized charge of $19.95 on my credit card. I have never even heard of this company.

ComplaintsBoard
S
12:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Savings Ace Unauthorized Charges

Apparently there was some check box or something that I overlooked when I signed up for MyLife.com (formerly Reunion.com) that allows their "affliliates" to have access to your credit / debit information.

I got an email from Savingsace.com that said the were going to start debiting my bank account.
After spending time on the phone with MyLife (who had an "Oh well you must have authorized it attitude) and doing research I have located a toll-free [protected] at Savingsace.com to cancel your membership.
At first they ask for your membership number, telephone number, and creditcard number followed by the # sign. (YEAH RIGHT...I sure wasn't about to give them my phone number and credit card number again)
I only entered the membership number and then the # sign. It took me to a menu to cancel. It said to hit a number to cancel and seemed to accept it.
I also have been emailing the reunion.com / mylife.com people to complain about their association with this company. I can't believe that ultimately the revenue they might be getting for referrals is worth this bad press.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Marleen Kuijs
NL
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Aug 15, 2018 10:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ace savings is charging USD 8, 95 every month from my credit card. I have no idea for what.
I can't recall agreeing on a suscription of any kind.
I never did any buisiness with Ace savings.
I live in the Netherlands and want the charging to stop.
I would also like to receive a refund.

Please, stop the charging from my creditcard!

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Don Heatherly
US
Send a message
May 06, 2009 7:42 am EDT

I was charged $14.95 on my bank account and I don't know what for. I called and they stated it was a subscription to something but gave no details. I was able to cancel my subscription to whatever it was they said I agreed to. I'm concerned as to how they got me bank account number to draft this charge staight out of my account without me knowing it or without me receiving a receipt. I just happen to notice it when I was reconsiling my account. Scarry.

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Pitarian
US
Send a message
Jul 26, 2016 7:17 am EDT

I conducted my bi-monthly credit card statement online. What do I find there but a mysterious charge of $19.95 from www.savingsace.com. Now, I know that I didn't authorize the charge. Frankly, I haven't bought clothes in the last six or seven months. And, I am not a consumer. I live simply. I am not looking for major deals when it comes to shopping. I buy some things online, but not the things listed on www.savingsace.com. I called the toll free number on my statement, immediately. The first thing that the computerized voice asked for was a membership number. Since, I didn't authorize this charge, I don't know my membership number. But, they are slick. They requested my credit card number. I gave it to them. The computerized voice guided me through the process of canceling. After I canceled, the computerized voice gave me my membership number. I called back to speak to a live person. I spoke with Shauna (I.D. 700070). I informed her that I thought that since this erroneous charge occurred within the last two weeks that it should be reversed. She stated that it will be reversed. So, I suppose that I can't say that I was ripped off. The company did reverse the charges. It was a waste of my time, however. I think that this case serves as a warning to all that when one signs up for one service (such as MyLife.com), there are other services waiting in the wings to steal all of your information and take money right from under you. It is a form of organized crime. Now, I'm not sure that I trust MyLife.com. It was formerly Reunion.com. I signed up because of an e-mail advertisement that claimed that someone was searching for me. It turned out that someone did in fact look for me. The Gold Membership that I purchased on MyLife.com does not reveal the name of the person 'searching' for me. I feel like a total fool. I'm old as dirt and should have known better, I suppose. But, when my membership led to another charge from another company that I would never be interested in, I became furious. I have filed this [redacted] to warn everyone that Reunion.com, now MyLife.com, is a scam outfit designed to relieve you of your money. Who knows what other companies might be affiliated with this company that does not connect anyone with anyone? They prey on people with fond memories of teenage and young adult years who are interested in connecting with old friends. The problem is that they keep stringing the member along with higher levels of membership to get the 'golden egg' of a connection with old friends. In the end, there isn't anyone to connect with. It is all a game that they play to keep the money flowing in.

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CUTEBIGSEXIWOMAN
LONG BEACH, US
Send a message
Jul 26, 2016 7:17 am EDT

THIS COMPANY SAVINGSACE, WITHOUT MY KNOWLEDGE OR CONSENT, CHARGED MY DEBIT CARD WITH 24.95 FOR SOMETHING I DIDNT HAVE A CLUE WHAT IT WAS. THEY CLAIMED ON JULY 26, 2010 I SIGNED UP FOR THE PROGRAM WHICH I KNOW I DEFINETLY DID NOT, BUT ON THAT DAY I DID MAKE A PURCHASE THRU WALMART'S SITE TO STORE ONLINE, SO I GUESS THIS IS HOW THEY GOT MY INFORMATION. WHEN I CALLED THE COMPANY( IAFTER CALLING MY DEBIT CARD SUPPLIER TO SEE WHERE THE CHARGE CAME FROM) THEY WITHOUT ANY HESITATION AGREED TO CANCEL ME AND REVERSE MY CHARGE WHICH THEY DID 2 DAYS LATER. I FIGURED OUT THEIR SCAM, THEY HOPE THAT PPL WONT NOTICE THEIR CHARGE AND THATS HOW THEY GET A WAY WITH IT, BUT IF YOU DO NOTICE THEY ARE TRAINED TO IMMEDIATELY CANCEL YOU SO WONT MAKE A COMPLAINT LIKE THIS.. SAVINGSACE.COM NEED TO BE INVESTIGATED AND STOPPED

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bonnie miller2011
US
Send a message
Jul 26, 2016 7:17 am EDT

Never heard of this company before and they billed my credit card i dont even know how they got my information.Dear BONNIE LANE,

Thank you for contacting Customer Service.

On November 9th, $ 24.95 was debited from your account by SAVINGSACE, [protected].

If you did not authorize the transaction, you can choose our Customer Service to file a claim or you can contact the merchant directly.

Please let us know if you wish to file a claim through our Customer Service.

Again, thank you for contacting Customer Service.

----------------------------------------------------
Sent: 11/10/2010 10:30:11 AM
To: JPMCEFS
Subject: Transaction Inquiry

Account: Primary (...9104) $6.00
Reason for Inquiry: What is this transaction?
Transaction Amount ($): 24.95
Transaction Date: 11/3/2010
Message/Comments: [protected]-[protected] savingsace i dont know what this charge is

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Menrace
US
Send a message
Jul 26, 2016 7:17 am EDT

SavingsAce charged my Visa 19.95 this month. I didn't catch that they had charged my account last month too . I called today - they said my husband signed up for the savings service when he ordered Christmas gifts back in Dec. from Metro Style apparel. My husband said there was nothing extra he signed or checked. I cancelled today but they tell me it's a valid charge. Now I will call Visa to dispute these charges. I will raise hell until I get my money back.

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annalouisa hernandez
Hayward, US
Send a message
Jul 26, 2016 7:17 am EDT

unautherizedcharges of 49.90 were made on nov12, 2009 i want my money backBalance/Transaction History
Card InformationCard Information Cardholder Name: ANNALOUISA HERNANDEZ
Actual Balance: $0.10
Available Balance: $0.10
Card Number: XXXX XXXX XXXX 7451
Expiration Date [MM/YY]: 05/11
Status: Active

Note: Your Available Balance may differ from your Actual Balance due to pending transactions that have not yet posted to your account.

Pending TransactionsPending Transactions No pending transactions found.
Posted TransactionsPosted Transactions Posted Transaction Details Posted Date Merchant/Location Description Amount
11-12-2009 MVQ*SAVEACE Purchase of Goods or Services ($49.90)

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MJ Sheehan
Moosup, US
Send a message
Jul 26, 2016 7:17 am EDT

Now, that will teach me to not check my credit card statements. I discovered a $24.95 charge from these jokers in March and disputed the charge to my credit card company, who promptly refunded the unauthorized charges. I figured that tmy bank wouldn't allow the charges from SavingsAce again. -- big mistake! What I later learned is that my bank usually doesn't reverse those charges back against the disputed company unless they exceed $30.

So, I stumbled along unwittingly until I got an e-mail from SAVINGSACE saying that unless I contacted them, they would to increase its automatic monthly membership charge to $29.95.

Today, I called SAVINGSACE at [protected] and received a prompt e-mail notoce that they closed my account. Meanwhile I have learned from my bank that the jokers had slowly sucked $383.00 out of my acounts since 8Sep09.

I've initiated fraud action through my bank, but it's just an administrative thing; I might get some of the money back if the bank deems that they should reverse the charges to SAVINSACE.

Unfortunately, since my account is compromised, the bank closed it and issued a new card. Of course, that's not without causing some hassles changeing automatic payments for utilities, freeway transponders, etc. I've also filed a fraud complaint with the Federal Trade Commission, but they only serve as a data warehouse for local law enforcement, they don't actually investigate or prosecute the fraudulent parties. They did provide me with a nice five-page form that I can turn over to the local police department.

I have no idea who my credit card information came into the hands of these jerks. I have learned that I will renew receipt of paper bills, discontinue automatic payment of my credit card bill from my bank account, go over my charges closely, AND close my credit card account whenever a disputable charge suggests that the account number was compromised. WATCH OUT FOR SAVINGSACE!

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Hallece
US
Send a message
Jul 26, 2016 7:17 am EDT

This site somehow got my debit card number and started debiting small amounts, like $11.95. When my hubby got the bank statement he blew his lid at me...! which made me research this fraudulent company. Do NOT get suckered in, if they bill you go into your bank with your statement and the many complaints of fraud against them. The Bank will back out their money and hopefully get someone to get this THIEVES, . Do not be passive they are robbing you and probably cruising on a large boat from port to port to pick up money. Lets put them all in Jail...

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Nicole Maxim
Glen Allen, US
Send a message
Dec 28, 2010 9:00 pm EST

This company is the flock of criminals. When I applied for a service MyLife.com, they had stolen my credit card information and charged me $19.95 without my permission. I called them and asked for my money and they didn't give anything back.
And I am not the only one. They rob people every day and Police must take care of them.

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Overview of Savings Ace complaint handling

Savings Ace reviews first appeared on Complaints Board on Mar 19, 2009. The latest review unknown was posted on Apr 14, 2022. The latest complaint Unsubstantiated charges was resolved on Dec 27, 2012. Savings Ace has an average consumer rating of 4 stars from 42 reviews. Savings Ace has resolved 30 complaints.
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  1. Savings Ace Contacts

  2. Savings Ace phone numbers
    +1 (888) 593-5216
    +1 (888) 593-5216
  3. Savings Ace address
    8770 W. Bryn Mawr, Suite 1000, Chicago, Illinois, 60631, United States
  4. Savings Ace social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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