Scentbird
Reviews and Complaints

My experience with Scentbird has been a mixed bag. While I love the idea of being able to try out different fragrances every month without committing to a full-sized bottle, the execution falls short in several areas.

Firstly, the shipping process is painfully slow. It takes a long time for them to even process the order after charging you, and then the actual shipping can take even longer with multiple delays and redirects. It can take almost a month just to receive your shipment. Not to mention that the packaging is quite shoddy.

Secondly, the customer service is hit or miss. Sometimes you'll get someone who is genuinely helpful, but more often than not, you'll receive scripted excuses that don't actually resolve the issue. This can be a frustrating experience.

The selection of fragrances offered by Scentbird is also quite limited. Despite claiming to have over 400,000 choices, I have yet to find many well-known or popular scents/lines. Additionally, their selection doesn't seem to change even if I update my scent profile or search for different categories. Most of the fragrances they do have I wouldn't buy if I smelled them in a shop, and they add a 30% "premium" upcharge for the better scents, even if you have their most expensive subscription.

Furthermore, they only give you one free case and then charge extra for additional cases, regardless of your subscription level or frequency of shipments. This seems like a missed opportunity to encourage loyalty and brand exposure.

I have placed additional orders between my monthly shipments in search of fragrances I like, but most of the newer lines they offer don't have any reviews and often smell cheap or overly fruity. There are never any promos that interest me, and the inventory can be repetitive with several offerings in the same category.

Additionally, I find the scent profiles limiting and unreliable when reviewing fragrances. The categories don't always accurately represent the scent, and the audience and their reviews appear to be generally very young and unsophisticated.

While Scentbird does try to provide information to help choose fragrances for different occasions and to explain the notes, the fragrances themselves are mostly eau de toilettes and not parfum. This means they are cheaper and less intense, and not always the best representation of the actual scent.

Overall, I don't feel valued as a Scentbird subscriber. While the idea behind the service is great, the execution leaves much to be desired.

I have been a Scentbird customer for almost a year now, and I am extremely disappointed with their service. Initially, I thought the company had a great concept with amazing products at a reasonable price, and the touch-free system was very convenient. However, my experience with Scentbird has been nothing but frustrating and infuriating, and I feel compelled to share my experience.

I have had to contact their customer service team six times now, yet none of my ongoing issues have been resolved. I am disappointed that a company that I initially thought was cool with a great idea has let me down. If someone were to ask me about their service now, I would not be a great spokesperson for the company.

The Scentbird team did nothing to address my concerns. They did not listen, follow up, or even try to correct any of my issues with billing, shipping, order status, returns, missing products, or incorrect delivery addresses. Despite this, they continued to send me products that I did not specifically order or pay for and delivered them to the wrong address, despite several updates to my account information. I have not received a single item from Scentbird in almost a year, yet my debit card is still charged for these items.

I have changed my address, payment method, paused, and even canceled my orders, but none of it has made any difference in the delivery of my products or my billing. I have even received an email from Scentbird stating that there was a problem delivering my order and advising me to check my shipping information, but I have not received any orders or have had any luck in resolving my issues.

In summary, my experience with Scentbird has been disappointing and frustrating, and I would not recommend their service to anyone. I am disappointed that a company that I initially believed had great potential has let me down in such a significant way.

As a longtime subscriber to Scentbird's 3 products per month plan, I have to say that I am overall very satisfied with the service. I've been a member for several years now, and even though I recently canceled a bunch of my other subscription boxes, I kept Scentbird because I really do love it.

One of the great things about Scentbird is that it allows you to try out all of the top designer scents in travel-friendly sizes. Personally, I now own a whole collection of scents that I love, and I appreciate the convenience of being able to try them out before committing to full-size bottles. In addition to perfume, Scentbird used to offer a wide range of personal care, wellness, makeup, and skincare products, but I've noticed that those sections have been dwindling lately, which is my only complaint.

That being said, Scentbird frequently features new and innovative brands that eventually become popular and well-known, so it's always exciting to see what they'll come up with next. They truly have everything under the sun when it comes to perfume brands, and I appreciate the fact that I can avoid making a large purchase on a scent that may not be for me.

One of the things that I really love about Scentbird is that not only do you get to try out a scent each month and review it, but you also have the opportunity to purchase the full-size version of any scent you fall in love with. The program also offers the option to buy your entire queue at a 20% discount rate, which I think is a great deal.

If fragrance is not your thing, Scentbird also features makeup, vitamins, and other lifestyle products, which I think is a great way to mix things up. Their packaging is always great, and I've never had an issue with anything arriving broken.

However, lately I've noticed some issues with the program. For example, one of my items was missing from my order last month, and I had to take a photo of the packaging to prove that it was actually missing. Additionally, some of the products that I added to my lineup for this month were removed without explanation, which I found to be frustrating. Nevertheless, customer service was responsive and helpful, and I'm hoping that these issues will be resolved soon.

Overall, I think Scentbird is a fantastic subscription service for anyone who loves fragrance or is curious about trying out new scents. I've been a fan of their service for years, and I would definitely recommend it to others who are looking to save money while still enjoying the luxury of high-end fragrances.