Scribd
Reviews and Complaints

I registered for a one month free trial period and was surprised to receive an alert from my bank of a charge of 10.99€. There was no forwarding from Scribd that the trial was running out and I would be charged.

I have tried everything to cancel my subscription but couldn't even find a registered Scribd account under any of my email address.

Please cancel my subscription and this payment from now onwards and it possible, refund the money you have been charged to my credit card.

In any case, I herewith formally cancel my subscription and refuse any future charges.

Today's date is April 12 2023

Alert of 10.99 EUR received April 11 2023 at 21.55 CET by Deutsche Kreditbank (DKB)

Hello, I am so frustrated I have been double billed for nearly a year and I can't get help from your absent customer service.

Your website help: Receive an automated message about how you are too busy growing as a company to help existing customers but will try to get to them within 2 weeks.

2 weeks later, get a reply and start chatting with your customer service agent who takes days to reply to each email back. Then drops off with no resolution. Email after email, no response. Meanwhile getting double billed. Filed another ticket but it has only been 4 days.

So now went to our facebook:

Auto-reply says use the website help section, which doesn't work. Uses gaslighting language: get "FREE" support on your website. Like giving customers support is a gift. Customers PAY you. That is not free.

Facebook page says:

Always open

Replies in minutes

[protected]@scribd.com

All nicely next to each other implying you have great customer service. Your automated messages take minutes and resolve nothing.

So, I emailed [protected]@scribd.com: same auto-reply...getting too rich to have time to help you. hopefully within 2 weeks. Same as the other.

So now I find this complaint website. I see TONS of complaints by other customers who have problems similar to mine. I see you respond to one of them pretending to want to help. You gave them a new link to webform bit.ly/social-support-help that seems like you are finally getting help.

I just used it and it results in the exact same auto email.

Obviously there is an issue with the way you display sign-up or sign-in if so many people are confused and do not remember signing up with you. UI design is intentional. Are you intentionally tricking people to make more money?

If I do not receive real help, then it is time we band together for a class-action lawsuit. I am happy to lead that charge.

https://www.complaintsboard.com/scribd-

I got an email receipt for a charge through my PayPal account for scribd with automatic renewal every month. I never signed up for this. I never signed up for scribd in any way. I want a refund. Billing agreement ID

B-01H97627C4920500W

Transaction ID

4GX22210M5693764M

Transaction date

7 Apr 2023 00:43:31 BST

Seller

Scribd

[protected]@scribd.com

[protected]

Instructions to seller

You haven't entered any instructions.

Invoice ID

invoice-[protected]|order-[protected]|user-[protected]

I got an email receipt for a charge through my Paypal account for scribd with automatic renewal every month. I never signed up for this. I never signed up for scribd in any way. I want a refund now.

I will contest the charge to my credit card that was charged.

Transaction # Transaction ID

7540279598401321W

Invoice information:

Invoice ID

invoice-[protected]|order-[protected]|user-[protected]

This is all the information I have about the unauthorized transaction.

I have noticed that my Australian business (a law firm - please contact me for details), that has never used Scribd and has no account with Scribd has been getting charged by Scribd (against the company credit card) every month since September 2021. The fees started at $13.99 and are now $14.99 per month. Over the 19 charges, in total $278.81 AUD has been charged.

I am the book-keeper for MJLaw which is an Australian legal practice. The principal of the firm is Michael Smith.

There is a monthly charge approx $17.00 to $18.00 per month being taken from the bank account paying "SCRIBD INC SCRIBD.COM CA"

Mr Smith does not recall subscribing to your website. I would ask if you could check your records and void the subscription.

Mr Smith can be contacted on [protected]@mjsl.com.au

Thank you in anticipation of your assistance in this matter.

Regards

Susanne Saunders email: susanne.[protected]@gmail.com

Statement Details

Esc to close

Transaction Date 18 Jan 2023

Payee

Reference XXXXXXXXXXXXXXX1737

Description SCRIBD INC SCRIBD.COM CA

Transaction Amount 17.31

Transaction Type Debit

Cheque No.

Analysis Code Credit Card Purchase

Statement Details

Esc to close

Transaction Date 20 Feb 2023

Payee

Reference XXXXXXXXXXXXXXX1737

Description SCRIBD INC SCRIBD.COM CA

Transaction Amount 17.61

Transaction Type Debit

Cheque No.

Analysis Code Credit Card Purchase

Statement Details

Esc to close

Transaction Date 20 Mar 2023

Payee

Reference XXXXXXXXXXXXXXX1737

Description SCRIBD INC SCRIBD.COM CA

Transaction Amount 18.06

Transaction Type Debit

Cheque No.

Analysis Code Credit Card Purchase

I don't recall making an account nor have I ever heard of it. I was just charged 12.62 from your company. I went to the website for a refund and it said there was no subscription but obviously your charging me somehow. I expect a full refund and my information taken from your system.

The charge was pos debit scribd inc [protected] CA00NN03253

The charge was this morning match 25,2023

My email is [protected]@gmail.com

Dear Sir/Madam, I have opened an account with you some months ago. After downloading three books in digital format (I'm not sure about the number), I requested that the account be closed since I could not find any other books that interested me. Despite this request to close the account for the free period, my bank account has been debited several times. I can prove my honesty. Indeed, I did not download any other books since I was convinced that my request for closure had worked. I am asking you to refund me for the service I did not use.

My email address is [protected]@gmail.com

Best regards.

I was charged on my account [protected]@gmail.com x 10 months of subscription fee when I have never subscribed to your service. This is a fraudulent company that charges customers without notifying them at the end of a free trial by avoiding sending them any notification email.

I would like a full refund and delete my credit card information from your website.

Hello,

There has been a $10 subscription fee charged to my credit card since March 2023 under the name of Scribd Inc Sanfrancisco US. Once I registered Scribd site and never do for the one-month free trial offer and never used the services after a the one month free trial period. I couldnt even find a registered scribd account under any of my emails addresses.

Please cancel this payment from now onwards and make arrangements to refund the money you have been charging to my credit card.

My email address is shafiqazmi.[protected]@gmail.com

I would have given negative ratings if that scale is avialable to me. absoulte fraud website. Scribd is charging me on my credit card from last 8-9 months. I have sent multiple mails to their support team to stop the charge but havent got any responses, I have even tried with the bank to stop any further transactions but no luck. There is no number where you can reach out to and their customer support team is of no use.

Hello,

I have been charged on 24 Feb 2023 by a Scribd Schiphol NLD EUR 10.99 but upon checking my emails. I am not subscribed to Scribd nor do I have an account the last time I checked. Please refund this amount as I am not using your services nor did I subscribe to it.

I have tried raising it to Scribd itself but i need to log in which I can’t because I don’t have an account.

See photo attached of the transaction

Hello,

I have just become aware of three charges that have been taken from my bank account under the name 'Scribd INC, each to the value of $14.99 - first on 24th december, then 24th jan, and again 23 feb. I do not recall signing up for this company, nor providing my bank details, and I have no email communications from Scribd. I would like you to please refund these amounts as I did not sign up for this service.

My email is [protected]@gmail.com

2/12/23 @apx 7:28 pm. Est I recieved a notification from my bank that "Paypal Scribd.com scr" attempted to withdraw $11.89 from my account. Firstly I havent used a paypal account ever. I had signed up for one apx. 10 + yrs ago. But never used it. Secondly I have never seen or heard of this company Scribd before. I did not authorize use or sign up for any account from Scribd. Nor have I authorized use or signed up for Scribd through paypal at any time, for I dont use paypal for anything ever. I dont even know what my login information would be to paypal. I also wouls have no idea on how to cancel this Scribd accout. I did attempted to log into it to cancel cancel and not have to bothwr anyone bur unfortunately was unsuccessful at doing so.

Hello,

I have just become aware of three charges that have been taken from my bank account under the name 'Scribd Schiphol NLD, each to the value of $14.99 - first on 9th december, then 10th jan, and again today. I do not recall signing up for this company, nor providing my bank details, and I have no email communications from Scribd. I would like you to please refund these amounts as I did not sign up for this service.

My email is [protected]@gmail.com

Hello! Why did & how did this company get my account number? I did not give approval for Scribd Inc., to charge $12.80 from my account. This is not right.
Please refund & close this account.
I do not know which email the Scribd, Inc used so I am sending both.
My emails are jrlady.[protected]@yahoo.com & julia.[protected]@gmail.com
Reply soon to both email!
Thank you for listening to my concern.

Hello. On the 9th of January I've filled a complaint to Scribd informing them that someone else was using my account and I asked fot their help. On the 24 of January one of their employees answered my complaint saying that I have been pwned. Therefore, they will need a photo of the credit card I used to pay my subscription and a bank statement showing the transaction. Now, the problem is that I no longer can provide any of the requested information as I do not longer have that bank account nore credit card. I moved to another country and I've closed the bank account that I have used to pay for my subscription. I can provide an ID copy, but not bank details. Also, I find very upsetting the fact that, despite being the victim of fraud, their approach was aggressive. They threatened to cancel my account in 48 hours if the documents were not provided! I payed for my subscription untill May 2023 and I intend to renew it. I have important books to read on my watch list. I wrote in order to get help and they closed my ALREADY PAID AND STILL ACTIVE subscription!

I find this extremely upsetting and it is not normal to restrict the access to my account since I am the one who made a complaint. It is in Scribd duties to protect the users and the access to content since they pay a subscription fee. Not only that Scribd failed to protect my account, now, on the basis of my own complaint, it blocked and deleted my account because I didn't provide some piece of information that I no longer posses.

If I would have never complained, this would have never happened. They wouldn't have even noticed.

Therefore, I asked to withdraw my complaint. But they didn't accept my withdrawal and they canceled my already paid for and still active (until May 2023) subscription.

I want to escalate this and get access to my account or get my money back! But I prefer access to the account since I have a long list of books saved there.

Can you please help me with this?

Thank you in advance!

I stopped putting money in my account for this service when the rates were raised to 11.99 @ 08/2022. I was then locked out of my (scribd) account. Unbeknownst to me the payment was/is/has been deducted from my account for 6 months or more with no service access to me, as i am still locked out of this account, yet 11.99 being deducted off my card. Only last week after unauthorized charges were seen did I notice I was still paying for this subscription I have no access to. No Phone number posted (suspect to say the least). You cant convince me scribd doesnt have a phone. The only way to get ahold of anyone is through the mail. If i have to go through that trouble itll be registered. Thanks for your time..

william

[protected]@yandex.com

Hi, I have just noticed on my bank statement that Scribd, Schiphol has deducted €10.99 on the 23rd Nov and 23rd Dec 2022. Today 23rd Jan 2023 there is €10.99 pending payment.

I regularly check my emails and junk mail and can find no communications with Scribd. I have never heard of this organization before, received any emails and have not subscribed to Scribd. I do not know how Scribd has accessed my banking details and have contacted the fraud section of my bank. They advised me to contact Scribd.

I would like you to refund the subscriptions for November and December 2022. I would like to cancel the unauthorized subscription which has been created using my bank details.

My email address is [protected]@hotmail.com

Yours sincerely,

Mary Dunne

I cancelled my subscription because I cannot afford it no longer. My family and I had have had to make a lot of cut backs lately. I have all the screen shots proving I cancelled it and yet they continue to charge me, I really need that money. It seems they do this to a lot of people, this is awful.

Below you can see I cancelled at the end of December and my last day would be January 25th, but yet come January 10th and they charged me again, this is ridiculous.