Scribd
Reviews and Complaints

To Whom It May Concern:

I'm complaining in regards to unauthorized credit card charge. I canceled my Scribd subscription when I was notified 8 days ago (06/01/22) that I will be charged after my free trial, yet yesterday (06/08/22)somehow I'm notified that I'm charged, and it was even $10.79! I clearly remember clicking on "Cancel subscription" and after that in app appeared a message that I still have 7 days of my free trial left. Today when I saw receipt I canceled it again and just now unsubscription is confirmed to me by mail. I didn't get this confirmation last time, but I didn't know that I'm supposed to, I canceled it at app so I thought I won't be charged! This made me feel deceived and frustrated. Mail which I was registered with is [protected]@gmail.com and my username was jelena6arnautovi6, order number [protected].

My request ref. no: #4095546

I cannot access to my account for the cancellation of the purchase. The screen stay the same after I put in my details to the system as requested. I have been trying to reset the password but no email from the Scribd have been received for resetting so far.

I have been paying money for the service I have not used since I opened it couple months ago. I sought help and your staff replied me in the email that they cannot locate my account associated with my email. It's ridiculous that the Scribd took money again from my bank account yesterday.

I have sent 4 emails day by day to [protected]@scribd.com for help. However, it is no longer reply from the Scribd since the first one. Therefore, I decided to make complaint to see if there is anyone who would help.

I do not have a subscription with Scribd and I was charged for it. I've never even heard of them. My PayPal was charged on May 28th for 12.65 dollars and I don't know how they got my information. They ask for an email address to submit a ticket and I don't have an account. They are scammers and I want my money back immediately!

I have just discovered that my credit card has been receiving unauthorized charges between Aug 2021 and May 2022, as detailed below:

May 5 2022 Scribd Inc San Francisco CA $12.59

Apr 6 2022 Scribd Inc San Francisco CA $12.59

Dec 12 2021 Scribd Inc San Francisco CA $12.59

Aug 11 2021 Scribd Inc San Francisco CA $11.99

I do not have an account with this company and have not authorized them in any way to charge my credit card. This is a clear case of fraud.

Our bank account has been charged for a Scribd subscription for over 2 years now. We have reached out and because we never created the account and could not provide an email for the account linked to our bank information, we were not helped. This is 2 full years of charges at $10.66 per month until this month, when it increased to $12.80. I expect to hear from somebody at the soonest possible opportunity to resolve this issue or provide next steps.

I have just discovered that you have been taking around 9 pounds sterling from my UK account since February 2020. I have never borrowed anything from you, or used your service. I was travelling at the time thèse payments started with very limited internet access. I believe I have been the victim of fraud.

This was an internet fraud, as I didn’t enter into any contract with you.

Scribd has substracted subscription charges for 2 email adresses from the same credit card without me releasing i m paying 2 times the subscription for more than a year.

Now when I try to apply for refund they keep sending me to verify email and I dont get to apply a refund because they dont let me pass the verification email, but they let me update payment infor if I want, so they are restricting my right for asking a refund.

I put my card on file with Scribd in March of 2020 for a one-month trial and canceled my subscription. When I renewed my card in July of 2021, Scribd started charging me for a subscription and I did not notice until February. I checked my account, and it claims I have no subscription and no card on file, but I am still being charged monthly. I tried getting this fixed through support, but nothing has changed and it has been nearly three months. I have lost nearly $100 from this and don't know how to fix it.

Hi,

My name is Marco Escobar and I'm having charges since November 2021. I didn't realize it till now and, I don't have an account with you, I open an account today trying to contact you, please stop processing these charges!

Please help me!

Thanks

My Scribd account was hacked and I ended up paying over $200 for subscriptions that I never used. Scribd's response was not to refuse to give any refund because I contacted Paypal about the matter. The matter was escalated at my request and after exchanging over 15 emails Scribd could not give me an explanation as to why my account payment history still shows payments that went back to 2013. They claimed that my account had been terminated when the hacker hacked my account in 2020 and that I had created a new account after this date. The person who I was dealing with said that she would like to give me a refund but that she cant because there was a Paypal fraud claim on the accouns I rang Paypal when I discovered that I had been hacked. I defy anyone not to have done the same thing. So this is Scrib's way out of abnegating itself of any responsibility. The person who hacked my account took out a subscription with my money until the middle of next year (2023) but I get no refund nor can I use this subscription: outrageous.

#3967414

I discovered 5 days ago that my Scribd account had been hacked when I received a PayPal invoice for a yearly subscription to Scribd which I had not authorized. I also noticed to my horror that this yearly subscription had been occurring for 3 years. When I viewed my Scribd account the subscription was not showing. I sent screenshots of this to Scribd. I sent an email to Scribd outlining all of this and they replied that I would need to send a screenshot of my account and the Paypal invoice to prove my identity. I did this. They said they would suspend the account until things had been rectified. They also said that when the situation had been resolved I would be able to use my activated Scribd account but I have no need for this-I didn't activate the subscription. This is where the whole episode starts to get Kafkaesque. When I checked to see that they had in fact suspended the account I signed in via Facebook as I normally do the account I saw there was the account of the person who hacked my account. Their email was listed there below which was my my email! Have been waiting 3 days for a response from Scribd after I alerted them to all of this.

Hello-

We are submitting a request for refund on an unauthorized charge to our MC account. The charge is posted on 03/19/22 for $10.66. This charge was posed as: SCRIBD INC SANFRANCISCO CA $10.66.

No other information was given on this charged amount.

Please forward a refund application for processing.

Thank you. Ed B.

This link :

https://www.scribd.com/document/482675483/membASassASerdirectory

gives access to anyone and everyone coming to Internet to fetch my personal information by keying in my mobile number - this includes residential address and email ID.

I haven't made any agreement regarding displaying my personal information on your website.

An immediate action is needed to remove my personal information as this is compromising my safety and security.

Thanks,

Vinay

I signed up for a free month trial subscription in December of 2020 and then canceled my subscription after that month. However, I have been charged $10.59 every month since canceling the membership. I can show all bank statements that have been wrongfully charged to me. I no longer have an account as well so I'm unsure how I could possibly be charged any money.

There was a payment of 8.99 usd for the last 2 month at 16 of February and 16 of march 2022

When i searched for i found that i don't even had an account neither enter my credit card details

This payment wasn't made by me and not by my email.

So i made an account and i deleted it

This happened after i purchased wps software by one week.

I cancelled my account and am still being charged for their service. I can not access my scribes account to edit my payment because I no longer have an account. Why are they still charging me?

I do not subscribe to something you cannot use and I cannot contact a person so I want to cancel for now

I have been a loyal customer with this company for 8 years. Last year I discovered I can get a slightly cheaper rate by paying for a year. I paid again in November 2022. After that the limitations have begun. What is really strange is for the past 4 months I have signed up for Audible Plus as well and haven't used Scribd much during that time. I am finding that merely saving a title is likely to result in my access to that title being put off until the following month. I didn't download any of these titles, but do intend to listen or read them as my introductory rate with Audible is nearly finished. I have written several times directly to Scribd and they simply blame their algorithm. It is amazing that a company, which has provided me with many years of excellent service, which I have paid about 600 dollars for during that time would brush my concerns aside. I can tell you now that Audible Plus has 15000 titles that are truly UNLIMITED. It is said Scribd has 50000 titles, but they are definitely no longer UNLIMITED.

Hello,

I have not subscribed for SCRIBD but for past 3 months (Dec, Jan & Feb) i am being charged USD 9.44 on 20th of every month. Amount is charged through my credit card and when i spoke to card issuing bank, they advised to approach the Scribd to apply for the refund of the payment. Sending attached details of all 3 transactions.

I got a notification this morning from my bank account saying I got charged 10.78 from scribd, saying this is a recurring charge. I have no accounts registered to scribd and have tried every single emails and passwords i have/google login/facebook login, nothing. but i have recurring charges dating back all the way to october of last year! this is 5 charges being made to my account without my permission. over 50 dollars worth!