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Today, September 4th, 2020, I looked at my visa bill and noticed a payment I didn't recognize. A $8.99 USD charge from "Scribd Inc 415-2336230 CA" on August 27th, 2020.
I went through my billing statements, and I have been billed monthly starting July 24th 2018 for a total of 26 charges. This adds up to more than $300 CAD.
I never subscribed to this service. I checked all my regular email addresses and I have never received any mail from them. Before today I had never even heard of Scribd. I don't have an account through Facebook or Google.
What really confuses me is that I received a charge last month. I got a new card last month, and with the new number, the charges should have stopped. I have no idea how they got my new credit card number.
I want a full refund of all charges.
I can provide credit card statements for every affected month. I would contact Scribd directly, but I their Contact Us page is devoid of any email or phone number.
The complaint has been investigated and resolved to the customer's satisfaction.
Same issue — at a minimum, provide a phone number so we can resolve these issues. the number provided on the bank charge only directs one to the website.
I also have been charged for a service I have not requested. The website is impossible to navigate to any kind of assistance other than a robot answer service. Please direct me to where I can ensure that I am not billed any further
Buen día a mi también me han cobrado U$$ 8, 99 de una suscripción que jamás realicé, solicito devolución y cancelación de cualquier tipo de suscripción que no he realizado. necesito un contacto
Hi, I also experienced the same thing, starting this year, on 11 May SCRIBD INC FT [protected] CA
charged me $CAD 11.20, on 11 June SCRIBD INC [protected] CA charged me CAD$11.17, on 11 July SCRIBD INC [protected] CA charged me CAD$11.57, and on 11 August SCRIBD INC [protected] CA also charged me $11.60.
I am also dealing with this. I have no clue how I got on this subscription. I’m super unhappy about it.
This statement submitted by Scribd is a total lie. I was charged ra year ago 2021 and disputed the charge. They issued me a new card but never block this company not turned off the automatic charge the company had to my account which gave them access to my new card. The charges continued and I had to call my credit card company again to stop these people from stealing from me. This was done to two of my credit cards. Keep in mind I have never signed up for any free trial or service with this company EVER. They went from charging $10.59 to $12.71 the nerve of them to increase what didn't belong to them in the first place. They are taking advantage of some loopholes in the the crefit card system.