SCS
Reviews and Complaints

Hi I placed my order on 14th January and was informed by your sales rep that it would be at least 6 weeks but shouldn't be any longer. So when I was still waiting after the 6 weeks I got in touch with the shop and was told that it would be the next week which was after 25th February. After contacting them on 3 more occasions I was informed it was due in to your dispatch centre on each of these occasions. I phoned again Wednesday last week and was told it would be the 12/3/2018 that day came and went so I phoned again in the 15/3/2018 to be told someone will get back to me and still no contact from your staff. I am deeply disappointed with your service I have always gone to DFS now I am sorry I didn't so I would be very greatful if someone could contact me and let me know what is happening with my order ASAP

Very disappointed

S Towey

Yours

We were due to have a delivery of our 2 new sofas today, after sitting around all morning waiting I decided to phone and ask if I could have a rough idea on what time they will be here. Only to be told by a very blunt young man that I wasn't receiving them today and they had tried to phone me yesterday to tell me that my new delivery date was next monday 19/3/18 well I received no telephone call and when i tried to explain that the uninterested young man told me its nothing to do with him and take it up with the store we brought them from. This young man needs a course in customer service, myself and my family have been left with nothing to sit on till next week, because our old sofas were taken away last night. I spoke to the sales manager at Westwood cross in Margate and there was nothing he could do. We have been treated appalling, we paid 1, 400 cash for 2 sofas and were told by phone last friday 9/3/18 that they would be here today 15/3/18. Now I have to take another unpaid day off work all because someone couldn't be bothered to contact me. This is a total nightmare and will never buy anything or recommend scs again.

In 2016, I purchased a black fabric 3 Seater Scatter back Sofa, matching Love Chair and Footstool from SCS Coventry, The Gallagher Retail Park, Stoney Stanton Rd, Coventry CV6 5QE, UK. At the point of purchase, I paid over £1500 and was satisfied with the service received in store by Alison.

At the time of purchase, I was advised of two variations in cushion type - fibre filled seat interiors or an upgraded foam seat. I paid an additional amount and chose to go ahead with the foam cushions as I highlighted to the sales representative that I wanted a durable long lasting sofa with good supportive cushions. She reassured me that the foam cushions would provide better support than fibre filled ones and that it would be longer lasting as it wouldn't lose shape. Unfortunately, these words were far from the truth.

For the past few months, I have noticed that the sofa support is getting worse day by day; I have been plumping the cushions although I was advised that this wouldn't be required for the foam cushions. It has now got to a point where my husband is suffering from severe back problems due to lack of support from the sofa and this has been diagnosed medically. He has been signed off work for a duration of 1 month and been advised to not sit on the sofa anymore. The sofa is now at a point that it is unfit for purpose and both my husband are unable to enjoy our purchase due to a lack of comfort and support. A medical professional has confirmed that the back pain is a result of poor support!

When sitting on the sofa cushions, you immediately fall back into the sofa and can feel the wooden frame beneath. There is a struggle to get up off the sofa as you just slouch right into it as the cushions have flattened; this is a total health hazard in my home! I did at the time of purchase take out an additional 5 year cover on the sofa so this issue needs to be resolved with immediate effect as we cannot continue with this.

The Consumer Rights Act 2015 outlined that goods must be fit for purpose and of satisfactory quality. This is definitely not the case and I am very dissatisfied with my purchase! As you are in breach of contract and I've owned the product for under 2 years with it still under my extended 5-year cover, I am within my statutory rights to ask for it to be replaced/ returned/ refunded at no further cost to me.

I hope you can assist me with this matter, if a satisfactory reply is not received I will be keen to make other customers aware of the quality of SCS furniture. I am happy to rate and review my poor experience with SCS online as it's extremely disappointing to get this level of service from SCS, it's my first home and I expected a long-lasting quality sofa for the amount I paid!

To whom this may concern,

I am writing my final response in relation to the above matters and to also make a formal complaint in writing in regards to an email I have received from Gemma Towns

first off I am extremely upset and annoyed at the way I have been treated and lied to since raising concerns with my sofas that I got from your company in may 2017 making them less than a year old they are not fit for purpose

I will go from the beginning I telephoned you to say that my three seater sofa had leather peeling off and was allocated an appointment to have this looked at this took place and the technician who attended admitted to me that this is a manfacturing fault and that a repair would be carried out I was not informed at the time that there was a comments box in which I could write my views on the matter as I would have stated at the time that I would not be willing or happy to accept a repair on a sofa that has a fault and that is only 9 months old

An appointment was made for the 9/2/2017 for this repair to take place but I received a telephone call informing me that the appointment was going to be cancelled this call was made to me on the 8/2/2017 very late in the afternoon leaving me highly inconveinced at the very short notice as I had changed plans and appointments around for this to take place the appointment was rescheduled by your company not myself with a date that was conveinent to your company and not myself unfortuneatly the re sheduled date was not able to take place and I called the customer service number to inform them of this who said they would contact the engineer and tell him this I also stated then I was not allowing the repair to take place because I could not be guaranteed that the leather repair would match and that it would also stick out like a saw thumb and not match the rest of my sofas as they are both matching units I was assured on the telephone that the engineer would be contacted and low and behold he was not informed as later that evening I received a call from the engineer informing me of an arrival time it was then that I informed him I had called and advised I would not be available to allow access to my property as I had a very important appointment I had to attend he said he would make a report stating that I was not allowing or prepaired to allow a repair to take place

during this time I also called the customer service number again as I had discovered that my matching two seater sofa had also become faulty with the stitching coming undone at the top of the cushions again an engineer was sent out who attended my property and the experience this time around was awful I felt so belittled and bullied by this individual and made to feel as if I am thick dumb and stupid and he blamed me and my family for this damage which I will state in writing for the first and last time we did not cause the damage to our two seater sofa so this is not an accidental problem with this sofa the stitching on the seems has come undone so how we can be blamed is beyond me for this these two units are poorly made and not fit for purpose whilst the engineer was here he made me feel as if I had wasted his time I also felt very intimidated by him and this is in my own home I should not be made to feel like that in my own property he pointed out that there was a comments box on his paperwork where I could write my views and comments which I said I wanted to do but your engineer stood by my side and told me what to write I did as he asked as I felt very unsafe and intimidated by this point and just wanted him out of my house as soon as I had managed to get your engineer out of my house I immediatley called your customer services number and informed them of my distress and that the comments that were written on his paperwork I was coerced into writing and the person I spoke to assured me this had been noted down along with how your engineer had conducted himself whilst in my home and that I was made to feel uneasy over the whole appointment this engineer needs to be retrained and told not to bully people into writing what he wants on the paperwork had I again had the proper oppertunity I would have written very different comments stating that how unhappy I am over this whole situation I was also told by your engineer that even if a repair was offered to me on the two seater sofa that this would not rectify the problem and that it will keep coming open so basically I am stuck with a unit that you are not willing to repair and that is not repairable again a waste of my money

I have tried to the best of my ability to be amicable and resolve the issues I am facing with regards to the furniture I have purchased from scs all I wanted was for the sofas to be replaced with ones of my choice and be it I picked out more expensive ones that I was willing to pay the difference but now I am extremely upset and feel very let down by scs as a whole I dont think your approach to customers is fair or proffessional I basically feel that I have had £1222 taken from me which I paid in good faith and when asked to also for two sofas that are ruined and have not lasted even a year and that I have been blamed for the issues I have raised with both units I am now left with two sofas that look awful after just 9 months of use and £1222 out of pocket I did not purchase these sofas to be ornaments I purchased them to be used which they have in the correct manner I am also extremely upset and distressed at an email I recieved today from Gemma Town I find that this email is extremely rude and to be quite honest just plain nasty the part that has caused me great upset and distress with regards to this email is the line written as follows "the concerns are due to conditions within the home" this remark has caused great upset as this jumped up rude little no body has never been in my home or seen either sofas that scs supplied to me the email as a whole is just plain rude and nasty and I want this lady dealt with as I am complaining highly as I have never been rude to her I am also annoyed at the fact the customer services people do nothing but lie to you I was told when I received your letter dated 22/02/2017 that my case and paperwork had been forwarded onto retail RDA and I was advised to call them to take this further which I did for them to inform me that in actual fact no paperwork had been sent by scs again more lies I was told it has taken me to open up a case with them myself

me and my family are now left to wait for the RDA people wasting yet more time when this whole situation could have been avoided and your company could have made more money from me I will never ever ever shop again with scs as I have been lied to and treated awfully and robbed of £1222 and left with two sofas that I would not expect a dog to sit on I wish I had done my homework and checked other peoples views and feedback as I have discovered that I am not the only one that has bad service and the lies and rudeness from scs me and my family are now having to face forking out more money to replace these [censor] poor quality sofas that are less 1 years old which we will now have to save hard to afford to do you scs should be ashamed of yourselfs you have completely destroyed our faith in your company I really do hope you are proud of yourselfs

Jemma Pearce
p.s. do not reply to this email if you wish to reply to my email you my do in writing to my home address that is on file and anywhere I can find to post feedback about your company I will be posting exactly how badly you treat people

I made an order for settees on my way out I saw some striped carpet that I liked I told the assistant that was dealing with my order to add on this carpet & he said give me a minute let me sort out a date for someone to come & take measurements I clearly told him it's this specific one I want in the brown not knowing there is a name to it... he said thats fine i will sort your paper work out & i left the store the next day i calked the store & asked if bobby can change the color from brown to the red he said its done for me, as my delivery came it wasn't the carpet I had chosen yes it was striped but had dark grey stripes in it named as Manhattan I stopped the fitters from putting it down as I knew this isn't the carpet I had chosen... the fitter called the store asked to speak to manager for carpets & was told tell the lady to come in tomorrow I went there & explained that I had told Bobby by touching one specific carpet that I want this & he said yes I'll get your paper work ready & at some point you will have to come in & give us a signature which I did... still not knowing that he has put an order for a name of carpet that I didn't want but as I spoke to the manager he wasn't bothered the paper work was correct with the color but that wasn't the one I chose the manager said I'll call you in the next few days & we can come to some arrangement you can pay £200 more & we will order you the correct carpet but why should I have to pay for this maybe if Bobby did have the time that day he would of sat me down wrote the correct name what this carpet was called & given my copy to me but the manager said it's not as if you've walked into this store ranting & shouting so we can't really do much if your not willing to pay the £200 & then I said why should I this is your sales assistants fault not mine I trusted him to put a correct order in... spoke to him again to see if he's got the right one & all I got was yeh yeh it's all sorted, the manager then told me I'll call you on Sunday 18th Feb & let you know what's happening but until this day no one has once called me I called the fitters myself a week ago to ask them that come & fit the carpet they had bought as all the underlay was ripping apart & each time we were treading on the stairs the nails were digging into the back of our feet I am very very disappointed with SCS I've paid 350 for a carpet that sits in my stair which I absolutely hate & the worst is the manager did not care yet he knows this is his assistants fault where the naming of carpet had gone wrong... truthfully Bobby most likely forgot which striped I had chosen put it down as Manhattan I've gone along with it too as I did not know the name of it when I did call to say you have got the right stripe one haven't you was told yeh yeh all sorted & I absolutely hate the Manhattan red its horrible never did I want a carpet with back stripes I wanted brown shades with red to go with the rest of my living area I am really really upset & still until today no one has called me this is the service you get when you spend thousands in this store I really still from my heart want something sorted about this I hate the Manhattan red the only reason I had it put down by contacting fitter myself is I have children & grandaughters we had to watch each step we took on the stairs as there was nails popping out from all the edges & the underlay had started to rip apart & if I'd leave it any longer I'd end up with torn underlay... i am still willing to pay for another fitting of the right carpet but by all mean I am not paying for more carpet as this is the assistants fault not mine he should of taken note sat me down completed the order with correct information before I left the store I am very upset but still willing to compromise thankyou

Customer number [protected]

I purchased a manual recliner sofa and chair in November 2015. The chair barely gets any use but last week I noticed it rocking side to side and it felt unsafe.

When I bought this I was assured that lazy boy products have a guarantee for ever against parts and mechanical fault. However on asking for this to be looked at I'm told there's a £60 call out charge which has to be paid before an inspection can be booked.

1. I feel this guarantee comfort has been mis-sold as there was no mention of a call out fee.
2. If a fee has to be applied, surely the charge could be applied after the inspection if there's no manufacturing fault.

When my furniture arrived I 2015 I had to have a repair to the sofa as it was damaged on delivery, then the carpet we bought from you also was laid badly and had to be looked at. Now this.

I've lost faith in SCS and won't be coming back which is disappointing to me as I've used SCS for many years but this has just put me off for good.

Thanks

Hi Hello,

Store location: Leeds

The Capet fitters come to fit my kitchen with vinyl and my stairs /landing and my bedroom with all carpets. The fitters said no way can we do the kitchen without underlay which I knew myself you shouldn't put underlay under vinyl, then they went upstairs and asked me to confirm they were to use our old underlay. once I did they said we can't do this job but not to worry they will sort it out for me then left. I tried most of the day to contact some one who could help me all I ever got told was he is on his dinner / he is busy so by 430pm with not hearing anything from them I went to the store the man told me his fitters called him and said the underlay for the bedroom/ stairs was thrown in a corner which was untrue it was the fitters who had done that then the man at the store basically called me a liar saying no one had said I needed underlay under kitchen vinyl and it was me who put the underlay in the corner. The man did get the fitters to come back the next day and fitted them but I have a child with autism and it took me around 2 week to explain to my son that there would be men in our house fitting carpets/vinyl and that it would be noisy etc so we finally had it sorted out with my son who can't cope with change different people or noise then to go through all this on the day. My house was upside down for an extra day which doesn't seem long but it was for my son, the whole experience left me and my son extremely upset and unsettled I'd even say it ruined our Christmas as it took weeks for me son to settle again, I'm really upset with the service.

I don't know how this can be resolved, but I hope you can come up with something that tries to resolve this situation.to add to this 2week ago I called out the fitter as my vinyl has shrunk then baggy in places fitter came out took some photos said he would send them to birstall as he said it needed replacing and would let us know the outcome didn't hear anything so Saturday 17th went to

Yours faithfully

Craig Appleyard

16 Thorpe Road

Leeds
West Yorkshire
Ls104ba

I purchased a couch, dining table, chairs and coffee table from this company. Was told it would all be delivered within 6-8 weeks of ordering and that i would not pay for anything until a month after everything had been delivered.
I have had the table and coffee table delivered but no couch or chairs and am now told i have to start paying. When i rang and arsed about this I advised i was sold this by there regional manager and wanted to know why i was now needing to pay when not everything is delivered. I was told this was a mistake and that it was my word against there's for this and that i also won't received my couch until May (when it was ordered in January).
They have miss-sold these products and offer no resolution for this. How a manager can get this wrong is beyond me. Would strongly recommend no--one to buy anything from them as they can't get the orders right

Photos were uoloaded and sent in on 28.12.17.
Man came and looked at problem & took more photos on 16.1.18
No one then contacted us so we contacted your After sales team on [protected] . Again no one rang us to say whenvthey would be coming to do the repair.
We phoned again and oncexagain we were told the fitter would call us
STILL NOTHING so we called again and this time the manager ( not J.K) from Slough branch called us on Mon 5.2.18 with all sorts of rubbish and all sorts of excuses to which we said that is not our problem. He promised we would hear back from him wirhin 24 hours.
This promise was not kept. J.K from the branch rang today (9.2.18) only because we rang AGAIN. We didnt answer as
we were at work.
SO ALTHO WE REPORTED THIS PROBLEM ON 28 DEC 2017 NOTHING HAS STILL NOT BEEN DONE/REPAIRED

Carpet (stripy) has been fitted wonky, promised refit ahead of family event not delivered, shop said fitter efjnitely coming as has carpet on van, having taken a day off and waited all day, finally get hold of fitter who says he was never down to fit the carpet as he's covering for a different fitter today. SCS plead ignorance and can't fuarantee when it will now be fitted. No responsibility taken, behaving as though we should feel sorry for them.

Hi, my partner and I recently purchased some carpets and a table and 6 chairs, the table and chairs have now been delivered and are fantastic, I wanted to wait for these to be delivered to see if they met standards which they do, however I cannot say the same about the carpets as they are horrendous, the carpet s have loads of imperfections. On the day we paid the fitter £250, I highlighted to him the door bar to carpet into hallway was not great and he made attempt to make good, although it was better it was an incorrect bar fitted as I will show via pictures, then after I hovered the trimmings and fluff away it was then we really saw the extent of the poor quality, the edges are all over the place and not gripping in many many places, the stairs are horrific with stripes not lining up and carpet peeling away from stairs in 2 areas, various holes everywhere, we can no longer close the bathroom door due to the door bar, the carpet has clearly been cut short in Ares as it pulls out of door bar in the kitchen just by walking on it, to say we are unhappy would be an understatement as this is a new carpet and we are now paying for it for the next 2 years, I would appreciate this to be resolved but I can assure you that someone popping in with some adhesive spray is not going to cut it, I also want to avoid getting into a legal issue by hearing we took an agreement with the fitter as scs supplied the fitter simple as that so no way on earth could we take responsibility for him although a very nice chap, a friend of mine who is a fitter has looked at it and stated it clearly needs replacing due to the various faults in all areas, to be honest we are quite embarrassed about the whole thing as guys in the Cambridge were great, I do wonder though whether the underlay which we paid £8.99 m2 are compatible with the carpet as the whole thing appears so thick. Also we can see the join in the hallway when standing more than 8 feet away, we would be grateful if this matter be resolved asap.

Purchased a four seater sofa a three seater sofa and a chair in the endurance leather effect range after 13/14 months I noticed that on the inside of the arms where u sit the fabric had started to peel had taken out extra guarantee & submitted a claim to them to be told my claim wasn't successful because I had said leather & they said it's fabric contacted scs themselves and they came out the whole suite has been condemned as a manufacturing defect & they told me to visit the store to reselect which I have done however they have nothing in store that matches the size which I require they offered me a more expensive range if I paid the extra they were willing to knock a couple of hundred pounds off the total price however this still did not match the size of furniture I required and it was not to my taste they have refused to give me a refund surely if the originals are being returned to the manufacturer so they can be refunded then I should be refunded I will be taking this matter further as they sold me furniture which was not fit for purpose and considering it's only myself & my son who live at home and we both work all day it's not really been used much the attitude of the manager in branch today was appalling I would not recommend this company to anyone ever

In June 2015 my dad purchased a carpet for me (Avalon Elite in Frosted Dawn) from the Basildon store as it was advertised stain resistant and bleach cleanable.

Quite quickly I noticed it was not stain resistant and phoned the store on number of occasions for cleaning advice. As that failed I hired a professional who again had no luck. I have sent pictures and receipt to prove this and in November 2017 the manufacturer agreed to replace the carpet.

I wanted the same carpet and was told I could change the colour (to prevent this further happening). In December I spoke to someone at the Basildon store who arranged for someone to come out and remeasure the house for fitting. I then contacted the store again to put in the order and it was during that phone call I asked if underlay was too being replaced. I then asked if the manufacturer would need the carpets back and was told no, that they had the photos and receipts and was all agreed. I was then told I would have to lift and dispose of the carpet ready for the fitters, but not to do anything yet as I wouldn't get a fitting date until the New Year.

It was then arranged that fitting would take place on Monday 22nd January 2018 and I phoned the Basildon store the Friday before to confirm as had taken a day off. I was told yes it was all OK for Monday and I would get a call direct from the fitters Sunday evening if it was the first job of the day or an hour before otherwise.

I then paid a man with a van and spent the Sunday morning moving all furniture and taking up all carpets which were then disposed of ready for the fitters on the Monday to then receive a phone call at 4.40pm to tell me the carpets had been delivered to Basingstoke warehouse and not Basildon - therefore would not be fitted Monday and would in fact have to be reordered which could take up to 14 days.

I am now not happy as I've been given no notice at all and now no carpet and exposed grippers around the house where I live with my 3 year old son. I've then been asked why I have taken up the carpets as the manufacturer wants them back ... sorry?!?! This is NOT what I was told and would of been less hassle for me NOT to have done it myself! Why would I if I hadn't of been told to? I've asked the question and been given an answer where I've then followed the instructions of your staff.

The manager at Basildon (Terry) has then told me he is now at a loss as he can't reorder replacements without anything to take back to the manufacturer. If I had of been called with a little more notice I still would of had the carpet. He said he couldn't do much now as closing time on a Sunday but would call Monday, would be in at 10am and to give him an hour or so to consult with head office - no call by lunch time and when I called wasn't available and would call back. He never did so I eventually got through to head office who put me through to him.

He is now telling me you are under no obligation to replace the carpet as I've disposed of SCS property. However this was only done under the ill advice of your staff. He is now waiting for his regional manager to return from his holidays before a final decision is made. Why should my dad be out of pocket and me be without a carpet because of a mess up due to your staff.

I have contacted the consumer helpline who have advised me of some details which I will email separately. I will not accept this it is not my fault I have acted in good faith under your staffs instruction and I'm now left in limbo. I would appreciate a call as soon as possible
I would also like to know if you are a member of a ADR Scheme

In October 2017 I purchased flooring for 4 rooms and paid in full. Move to now end of January 2018'and only 3 rooms have flooring
And after 6 attempts scs can not deliver the right flooring for the 4th room
There are 2 holes in the flooring which is now cooking away from the door bars that were put in when fitted.
I have phoned numerous times and nothing happens, I also wrote, sent by registered palsy on 28Th December which has gone unanswered
Trading standards advise small claims court
Dreadful company

I purchased my carpet from your branch at newcraighall edinburgh and opted for delivery and fitting of my new carpet. My new carpet was fitted on Tuesday 16th January approx 5pm and fitters name was Colin. My new carpet looks great and the fitter done an excellent job however my carpets in my hall and staircase are wool and are cream colour which on the process of carrying the carpet into my property got all marked with dirt from the fitters shoes and from the carpet due to it being folded in half outside (said the fitter) so the dirt transferred to my carpet. As it was wet and snowing . The fitter also struggled to carry the carpet u the stairs and I have a tight bend in the staircase and the weight of the carpet did not help as a result all my walls are marked which are also cream . To be honest I think the carpet was too heavy for one person and that is why I opted for delivery to leave it to the professionals . My carpets are not new and you can see that but I live alone and there are not any visible stains on them until now the fitter attempted to rub them off with a piece of carpet which did not work and told me leave until they dry they will hoover off but they do look very bad and I am reluctant to do anything until you see them. I took photos while the fitter was in and I wrote on the job sheet as I am disappointed with the damage although delighted with my new carpet.
I appreciate you reviewing my complaint

Thanks

Pauline macnamara
87 old Dalkeith road
Edinburgh
[protected]

I purchased a 3 piece suite less than a year ago from SCS in Greenock.

The 3 leather on the 3 seater couch is peeling off very badly in several areas (no issues on single chair or 2-seater) (see attached photos).

Can you please arrange for someone to come out to have a look at our couch as soon as possible please, before the peeling gets worse?

Regards

On the 18/07/15. I bought 2 x lazyboy sofas, I bought these as I was told they were the best quality that I could buy, the 3 seater cost £1099 and the 2 seater costing £999,
We are both disabled and wanted a good sofa that would last for years,
Having had the 2 x sofas now for only 2 years I am very very unhappy as where my husband sits there is hardly any support / cushioning left in the seat at all and the 2 x sofa I sit on the arm its self has gone very flat and again hardly any support left, I am very discussed in these for only after 2 and half years.
I had some money after being finished from my employment due to ill health now im left having spent the money on these with 2 x sofas that I am very unhappy with for the money they cost me.
I would like to know what can be done about this problem,

Ordered this Dining Table & four chairs on the 17 Sept 2017...was told it would be delivered in 8 weeks from order date..as I also orders a Reclining sofa & chair on the same date ...i requested all Items to be delivered in 10 wks time ...of which my sofa arrived ... Ime still waiting for my table an chairs to arrive ...after numerous phone calls to Store I was given information it had been dispatched..still no Table has arrived...also when in store staff said they would return call to me with Information no one has attempted to contact me ...someone from Store said they would contact me yesterday 10.12.2017 ..still no phone call ..im disgusted of the after sales of SCS ...an also will be seeking further advice about my matter ...Miss Brothwell

My customer number is 3259251

I ordered a sofa and carpet at the beginning if September but waited till my setter was ready to get my carpets fitted.
I had a discrepensey with my payment they tried to charge me an extra £100 I had to go in store and ask to see my paper work and after a long discussion they agreed to the balance I owed.
On Thursday last week ( 30th Dec ) they came to fit my carpet this had been arranged for a month. The reason for this is because I have a disabled daughter and I have a stairlift so I had to pre-arrange for my daughter to go into respite so I could have it taken out. They came to fit my carpet on that day only to find that it had been cut short. They said I would have to wait till after Christmas so I spoke to the manager Tracey if the silverlink store where I ordered and she said she would try and get it earlier. The carpet fitter was still here and an hour or two later the carpet fitters phone rang which was a lady from the silverlink store think he said her name was Dawn to say they can get the carpet in timr and fit it in the Saturday the 2nd i was standing next to him while he took the call. So I arranged for the carers to come and talk my daughter out as she cannot walk and only crawls around the floor so could not have her in the house. The next day in the Friday Tracey the manager rang to say my carpet was getting fitted Tuesday I was very confused as it had been set for Saturday. She was trying to tell me that no one had rang the carpet fitter to say they could do it Saturday which was a lie as I was stood next to him when he took the call her attitude was shocking she was talking to me like I was stupid so again I had made arrangements for my daughter to get looked after for nothing so they came today to replace only to find now there is a big thuvj line going down the middle if my carpet as u can see in the picture so it is going to need replaced for the third time. You have no idea how difficult it is to sort my daughter out for these things to be done the stress you have caused me and are causing me is unbelievable. I will be making sure all my friends and family knoe how much if a rubbish service u provide and the quality of goods you are supplying to customers to get it wrong twice now is just beyond belief. I have been in touch with the aftercare team today and will be back onto them tommorow as I want a replacement card maybe the third time your company might get it right. Your company really needs to have a good look at the standards you have and how you treat customers.

Yours sincerely
Mrs Beverley Cornell

My husband and I went in to the store in Bradford on the 8th of October 2017 and purchased IN CASH 2 new sofas. Was told delivery would be 6-8 weeks, not a problem. Sold our old ones half way through week 7, had a phone call from the actual store day 5 of week 7 staring that our new sofas were due into the warehouse on Monday 4th of December, 8 weeks and 3 days after purchase, and I would be contacted the Monday evening or Tuesday 5th through the day to arrange delivery. Not heard anything so rang the store, spoke to the most arrogant, witty guy on the phone who said that nobody rung me as they are not expected in until the 8th and insinuated I was lying! I have the inbound call on my phone from the store as proof, who the hell did he think he was! So, even if they do actually come in on the 8th, which is a Friday, they have to be quality checked and then arrange delivery, so will be at least another week after then making it 10-11 weeks. My issue here is, why would someone ring me and say they were due in when they clearly wasn't! Poor poor service SCS, and your customer service on the phones needs major work 😡😡