Secure Box Office
Reviews and Complaints

I concur please beware. If you buy a ticket for a concert that is postponed you will not get a refund. You can't sell them back a ticket you can't use either. The prices are on scalped tickets that are then way overpriced from legit places like Ticketfly.

Buy from a more legitimate vendor. WHAT A SCAM!

Purchased Train tickets via Secure Box Office. I learned the hard way as well. Will never use Secure Box Office again.

Totally agree - huge ripoff! They have zero customer service. Convinced that all they do is charge excessive ticket prices and then add on extra fees. Telephone number worked, but couldn't actually speak with anyone regardless of which response I dialed. E-mail guaranteed by Trust Guard (sales@secureboxoffice.com) is not recognized by Internet Explorer. Is Trust Guard a scam also? beakertee

Same thing happen to me! The company is a ripoff ! People beware !

Don't Do It! Event was postponed and I was not notified until 8 hours after the start of the event. I drove 4 hours round trip. Also, there was no mention that this performance was by children, not professional actors. The picture of the event did not show young children as the performers. False advertising. What a disgrace. My daughter was so upset. I was offered $7 credit instead of a full refund. Not good enough. I would never give them another dime. TOTAL RIP OFF. They don't care about their customers or running a business ethically.

Secure Box office false advertises, they rip consumers off by overpricing the tickets. They show you a layout of the seating at the venue you'll be attending and price the tickets according to the seating area. Except when you arrive at the concert there is no special areas for paying way more everyone is in the same open area. TOTAL RIP OFF!

Agreed. I had a very similar experience. Do not use this company.

I purchased parking and ended up parking in the same spot as people who paid $40.00
What a rip off I will never buy any tickets from secure box office again. Customer service told me oh well to bad.

Here we are again. 1 week after the Vince Neil concert and still no tickets, no emails, no phone calls, no response to anything. Still have a $107 missing from my bank account. Start I've preceded with a class action lawsuit. Enough is enough. This company is pathetic.

I was charged over 100. 00 each for tickets to Dailey and Vincent show plus service fees, when we got to the show we found out that the tickets were only 69.00 dollars each.What a ripoff.The date 2, 19, 2019 at the Charlotte Harbor Event and Conference Center in Punta Gorida Florida. I wood like a refund of the over charge .

I paid 515$ for 2 tickets to this play expecting to pay 212 each when tickets were printed the coat of each ticket was 63.50...how was this possible to pay 4x the amount

Why do you charge twice the price of a Shen Yun ticket! I could have sat closer to the stage, bringing more family members had I paid for the original price in the Shen Yun website instead of your 165 DOLLARS PER SEAT FOR AN 80 dollar seat in ROW G! You're a scam!

I purchased 2 ticket for a concert that appeared to be $111 for both. The total came out to $296. Almost $100 more than Stub Hub or any other ticket seller. I called immediately to cancel and they won't. I will never buy from this Secure Box Office again and you shouldn't either. So many complaints against them. Let's put them out of business.

Completely overpriced! After the fees suddenly were added onto my order it was more than double the actual cost A particular its! Once you put in your credit card information there's no going back! Complete ripoff! This company is a complete crook! Warn Everyone you know do not use this company!

I wanted to purchase KLOVE concert tickets that had a face value of $25 Secure Box Office was charging $51 for. I agreed to pay the $51 but the bill came, and they charged an additional amount that they don’t even disclose. When all was said and done 6 tickets that were $51 and should have cost $303 actually cost $602. I tried to contact them multiple times and they have still not responded. I disputed the charges with PayPal and they aren’t helping me either. I am going to close my PayPal account also.

WARNING - NEVER use Secure Box Office. You can get a better deal elsewhere every time! They overcharge, then add fees without your knowledge. They don't answer emails or phone calls. They are scammers.

Scam scam scam. I purchased tickets for $158/ticket which I thought was pricey but wanted to do something nice for my family... I recieved the tickets in the mail and face value was $47/ ticket. they charged triple. their customer service is useless. no wonder why its "final sale" if it wasnt you wouldn't be able to operate. stay far away!

"Scummy Scalping Scamartists box office".
I am extremely upset with the customer service and ticket purchase from Secure box office. When I first purchased the tickets in July 2018 I was made unaware of the fees involved in the purchase until after I submitted payment (this is predatory). $210 each, after I hit submit order, I was charged $567. I chalked this up to lesson learned as I thought that was my mistake for using your service and apparently not a forthright disclosing fees.
2nd the tickets I received (which I had selected the seats) were cancelled and I was notified via email the day before the event (November 29th, 2018) via email (which I wasn't checking on vacation). I was on vacation in NYC at the time and had printed tickets from July to attend the event which I thought were valid. I didn't find out they were invalid and had been cancelled until I was in the process of entry to Radio City Music Hall where the tickets were scanned and showed up invalid & cancelled. The newly issued tickets in the email had to be printed on paper and not valid via a mobile device. Therefore we were not permitted entry to the show. So disappointed, refused after many calls to reimburse the purchase price.

I ordered 4 tickets from Secure Box Office today for a Mark Knopfler concert in Vancouver (16 September 2019) thinking I was using the Orpheum’s official ticket vendor.

Each Ticket was priced at $185 USD. The subtotal prior to my checking out was listed as 4 x $185 USD.
I reviewed the terms of sale and authorized PayPal payment for the subtotal amount and this was accepted.

However, once directed back to the Secureboxoffice.com / Vendor website the total for the transaction read $991.70 USD.

At no point was it displayed or was I informed that there would be extra charges over and above the 4 x $185 USD. As soon as I saw this discrepancy, I phoned their help line. I was told by the agent that these extra charges were for 'Delivery and Service Charges'. I explained that these extra charges totalling $251.70 USD, were added without my prior knowledge and were only added on after I authorized PayPal payment for the 4 x 185 = $740. The agent listened to my concern and told me he would look into this & then put me on hold. After 10-15 mins the line went dead.

This is unacceptable as I was not informed of this extra charges totalling $251.70 USD prior to my authorizing the payment. In my opinion, these extra hidden charges are totally unacceptable. I would get better and more honest service from a street side scalper.

I have opened a dispute with PayPal over this transaction.

This is a scam site.

-Evan Effa
Victoria, BC

We were scammed by Secureboxoffice as well. We were told we would be purchasing tickets in a specific row on the Mezz level. After arriving at the show we were seated in the very back row. We paid more than double the face value on the tickets. We called to complain and ask for a refund and they refused. This was a very special occasion for us that required us to save our money. My wife had wanted to see Wicked for years and the night was marred by this scam site. Very sad.

I recently purchased what I thought was 3 tickets for a show. Apparently, i accidentally selected 2 tickets. It is strange though because there were several boxes to choose from and one of them was 2 or 4 tickets and the other was 1 or 3 tickets. I guess it is possible that i selected the wrong box. Regardless, I didn't notice the wrong increment on my email confirmation because i only looked at the price (which seemed correct for three tickets because of the jacked up $16 service charge per ticket and the shipping cost). When i contacted secureboxoffice, they were no help and of course reiterated their no refund or exchange policy. When i did some research, i realised that I had paid almost double face value for the tickets. It is very disappointing because i thought that this was the box office for the show. Don't make the mistake i did, read everything before you purchase and always check ticetmaster directly to see if they sell the tickets for face value before wasting your time with this site. Now, my only choice is to go to the show with my child and leave my husband at home, spend more to let him sit in another section, or resell our tickets for less than 1/2 of what we bought them for and then buy more.

SecureBoxOffice.com does think there is a difference between floor seats and balcony seats. I paid for premium floor seats and they refused to refund or exchange when they sent me inferior seats.
According to SecureBoxOffice, an order categorized as right center "means that any of the right center sections may be provided to
fill the order."
Buyer beware and stay clear of this scalping ticket service who specialize in bait and switch.

I agree. It seems that Ticket scamming is now the norm. I ordered/paid for BB King tics, balcony seats @ $107.00 each and stated my name, got loads of superfluous emails but, in record time ( 2months before the performance date) received 8.5x11 tickets proudly made out to a strange patron name at exactly half price! The explanation attached suggested that my choice of seats 'May' have been upgraded at no additional cost (were not), the strange patron was ID'd as the original purchaser (scammer cover name), then the price difference was washed as 'the prices are set by the seller and are frequently higher than the face value' by an innocent 'private ticket broker'. Of course, the tickets are non-refundable in the case of a cancellation. So, am I likely to fall for this again? I'll buy a DVD and imagine it's a private performance.

I agree. I bought three tickets to Les Mis for $65 each which wound up to be over $90.00/ticket by the time they were delivered from Amazon (to whom I also complained about secureboxoffice). Face value on the tickets was $30.00. If I knew the face value when I inquired about the tickets, I would have checked other sources and not bought from secureboxoffice. Secureboxoffice customer service told me they don't know face values -I don't believe them. Secureboxoffice sight stated ticket price was $65.00. I believe they are intentionally ripping off people. Watch out for the [protected] follow up call. They'll try to sell you a buying program for $29.95/month. They feel they suckered you once and want to do it again.

DowntownMarietta

I recently purchased tickets from secureboxoffice.com, the price was fair, delivery was on-time. Five days after the transaction I started recieving repetitive phone calls from a [protected], 5 of them in two days. I tried to answer the call several times but would find a dead line. I finally lost my patience when they called at 9:59pm. I called them to find out that it was secureboxoffice calling from an automated dialer. I won't use their service again. Our business was done. I had already responded to their multiple follow up emails. Hammering my phone for no good reason is an unacceptable way of doing business to this customer, now former customer. Jon T

I recently bought tickets for So You Think You Can Dance. They were very expensive but they came up as the Official Secure website. The price was $150, a $30 service fee and a $15 delivery charge to fedex them across town. When the tickets arrived, they were issued by Ticketmaster at 58.50 with a 11.59 service fee. DO NOT BUY YOUR TICKETS HERE! They are scalpers NOT official sellers! I have copies of my email receipt and the original ticket.