Sedgwick Claims Management Services
Reviews and Complaints

My daughter has had nothing but problems with company starting with no communication from her Workers Comp claims examiner. Her incident date was Nov 19, 2021 and all she has received was initial 'welcome' packet and then the form to confirm her treatment was complete. Her claim was closed Jan 18, 2022 with no notification and with an outstanding medical bill that the examiner was aware of since Dec 12, 2021. She has sent 4 emails through the 'contact examiner' link on the claim, 6 emails directly to him, 1 email to general box, 2 voice messages at his extension, and 2 voice mails on the general mailbox. The phone number listed on the claim to call if she has questions on a closed claim is a wrong number. She has not had ONE return response! To date the medical bill is still due and she cannot get any help.

I suffered a heart attack on Nov. 26, 2021

I filled out the forms with all my Nordstrom, personal and banking information and submitted it to sedgwick. I have spoken to sedgwick representatives and received mail stating deposits were made to my checking account.

I have not received any money. Please respond and or send money.

They sent out my money on 01/14/22 and it's now 01/27 and I haven't gotten my money yet.

I would love nothing more than to give positive feedback, however, the handling of my claim has literally DESTROYED my life. I returned to work on 12/12/2021 after being on leave due to COVID exposure. I suffered a fairly substantial knee injury where I could no longer bend my knee & when I would pivot and/or twist, structurally, my knee felt like it was going to give out. So on 12/13/2021, I called in due to personal injury and went online to start a claim related to such. On 12/15/2021 I went online to check the status of my injury claim and it was nowhere to be found, so I thought it was maybe due to not uploading the corroborating paperwork. So from 12/15/2021 thru 12/17/2021i attempted to upload the paperwork several times and each time, I would be alerted with "unable to perform function due to low memory." My phone had plenty of available memory and storage so I tried with two other devices only to get the same alert message, so I contacted someone through your communication portal and explained the problem I was having and their response was "try again later, I'll let tech support know." My medical excuse had me off of work through 12/18/2021, so on Sunday 12/19/2021, I did the health screening before my shift and failed it because 4 kids in my stepson's class tested positive & eight kids in my daughter's class tested positive for COVID on 12/14 & 12/15, respectively. We pulled them both out of school on 12/15, and by 12/18 we were all very sick. So due to failing the health screen I was instructed to stay home through 12/31/2021. So, I went online and it stated that (paraphrasing) "... if I was already on leave & needed to request more time due to.." and it listed a few different reasons, one of them being a failed health screening, then I didn't have to open a new claim, I could change my return to work date. So I thought that was all I had to do, so I looked for my claim change my RTW date to 12/31/2021, which is an off day for me, so technically my first return to work date would have been 1/2/2022. However, I still couldn't find my claim, I didn't understand what was going on because whenever I would hit submit to submit the claim, I would get a thank you notification stating "thank you, your claim..." it would list the claim number ".. has been received." So I'm thinking that you are receiving my claims because I'm getting that notification yet when I would go online to either check the status, to upload documentation, or to change my return to work date I couldn't find the claim anywhere. So I thought maybe I had to file a new claim because I was coming off of leave due to injury and starting a leave due to COVID. So, I filed a new claim for COVID with first absence being 12/19/2021 through 12/31/2021, my first shift after that would have been 1/2/2021. On 1/2/2022, I was on your site trying to find my claims again to no avail and I caught a glimpse of the word "Terminated". To make a much longer story short, I called my supervisor that evening to ask him why I was terminated and he said dude to no call no shows, mind you, I called the Walmart Associates line to report each and every absence I have ever had, I explained to him that I had been on leave (he was the person that told me to get my knee looked at & to submit the necessary claim to Sedgwick.) He said they never received anything about me being on ANY leave except for the one from 11/29/2021 through 12/11/2021. Much to my dismay, I couldn't understand how this was possible cuz as I mentioned earlier, each time I would click on submit to submit my claim I would always get the thank you notification that my claim had been received. I explained to him everything, every step, just as I have explained it in this message to you. He said if I could provide proof that I was supposed to be have been on leave for those dates that they would reverse my termination and I would be able to jump in right where I left off. This was right at the point where all my benefits we're just about to kick in because I was approaching my 90 days of employment with Walmart. So the following evening 13/2022, I went to work and met with my supervisor and gave him all the evidence I had, he stated "I absolutely believe you.. 100%, but what I need is something from Sedgwick stating that"yes Dorian Haggerty was supposed to be on leave for these dates."So I tried calling Sedgwick on 1/4/2022, wait times were more than 90 min, so I requested someone call me when my place in line came up, waited all day and the next and never received that return call. So, it was on 1/6/2022 I believe, when I called back and waited on hold close to THREE HOURS before I was finally able to speak to someone. At the end of that call, I was confident the rep fully understood what the problem was, after all, she basically regurgitated everything I had just said to her to confirm exactly what my claim was for and the dates it covered, which was from 12/13 thru 12/18/2021. That being said, a few days later I received an email from Sedgwick stating that they had been informed that my employment with Walmart was terminated on 12/26/2021 so they were therefore closing my claim... SMH... I was speechless.. I had already told them this more than once, I was terminated strictly because Sedwick NEVER informed my supervisors that I was on a leave of absence. The rep I spoke to on the phone knew this, understood this, and assured me she would let my superiors know that I indeed was supposed to be on a LOA for those dates, so I would then be able to get my job back. But... they dropped the ball again, by closing my claim because I was terminated by Walmart SOLELY because.. Sedwick didnt inform them of that claim in the first place. Now, if I may explain, how this has completely ruined my life. First, my payroll check that I received right before Christmas was almost nothing because my injury claim wasn't on there, even then I thought that it due to the fact that it just wasn't covered by the policy, I had no idea it was because the information that I submitted, (on SEVERAL occasions, AND was given a notification that my claim was RECEIVED by Sedgwick's website) was NEVER sent to my job and I was fired STRICTLY because of THAT failure. So, not only was I fired, it ruined Christmas for my children. Due to me ruining their Christmas, my fiancee left me, so my children won't speak to me, I am now homeless, I have had to sleep at a homeless shelter, on concrete floors, on the bus, anywhere I can close my eyes for a few minutes without having to worry about being robbed, beaten, stabbed or shot. I had a home a month ago, a house, a nice house.. in a great neighborhood. Ive been battling severe depression, I've even contemplated suicide a few times because of all of this. All the benefits that had just kicked in for me as a Walmart employee, were no longer available to me. There is literally not one area of my life that has not been affected by this. And the worst part of it, the figurative"salt on the open wound", is that I did everything exactly how I was instructed to do it, I was simply following the instructions in each and every step of this process... And as a result, its as if my entire world was thrown into a garbage disposal, because it has been that catastrophic and that rapid when it comes to ripping apart my entire life. And I don't know if Sedgwick has ever given that information to my job because I have yet to get my job back.. I just don't understand how this happened or why this happened.. I never will!.. and unfortunately, even if you could fix the situation, you would never be able to FIX the situation! I guess I'm just another unfortunate soul that it happened to. I hope, hell, I PRAY that no one else EVER has this same experience, it is extremely hard to keep it together when everything you have known is falling apart or disintegrating before your very eyes. Your system is fatally flawed, and anyone I have spoken to at Sedgwick seems to be completely incompetent, or at the very least, incapable of doing the job they have been hired to do, because I don't know how much clearer I could have been in my explanation of the issue. I lost EVERYTHING because of this. I HAVE LOST EVERYTHING! Never even received an apology.
So Thank you Sedwick

-Dorian Haggerty

Sedgwick has never paid me correctly. They paid me as working with restrictions for months. They miss payments and refuse to pay them. Shut off my comp the day before I even see a doctor and the day of my surgery. They refuse to answer my lawyer or me! They are a joke and should be shut down. Anyone who has been dealing with these unethical criminals should contact all your news stations and government agencies until they are shut down. They are a 3rd party processor and they truly only try to figure out how to get away without paying you!

Sedgwick keeps asking for frequency and duration so they can approve my case and I keep going back and forth to Kaiser asking and demanding my wife's treatment frequency and duration.

Kaiser informs me that all I need as a Caregiver is already provided on the WHD Wage and Hourly Department form they have given me. My wife is currently going for chemo and Sedgwick denies and closed my claim.

My wife was diagnosed last 11/2021 for IDC Stage 3C Breast Cancer. Oncologist wrote on my Caregiver Status Report that I be excused 1-3 days each week as needed to provide care to my spouse from 11/21 to 02/22.

I even got tired speaking with Sedgwick's Rep that I went to Kaiser ROI and asked Kaiser ROI Rep to speak to them and ask what they need to approve my claim.

Sedgwick wanted their own forms be filled out by the doctors but certain healthcare provider like Kaiser has there own forms they fill up for us to hand to our employers.

Sedgwick is an insurance company that I pay my dues straight out of paycheck that instead of assisting me get through this unwanted event with ease, adds more mental and emotional stress on what we (my wife and I) are already going through.

Every time, I need to contact my Examiner (which seems to be change daily) I have to go through a representative and leave them a message and then informed that an examiner will return my call in 2 business days in an unknown number? What's up with the unknown number? Are you a fraudulent company? I receive a lot of fraudulent calls and just to talk to you, I now have to answer all unknown numbers that I receive WOW!

Sedgwick ref 9432904
We had a visit from a dreadful man at sedgwicks yesterday at home in Cornwall and I was left so upset.
He was sexist, patronising and rude and refused to look at our surveyors report or photos taken and only looked at the front of the house and didn't even go around the back where he would have clearly seen 2 damaged tiles from recent storm damage.
We have had 3 storms in a row hit cornwall since we moved in 3 weeks ago, one was a named storm with severe hail and extreme winds. We moved in literally on the day of the named storm 3 weeks ago and had a comprehensive survey done less than 2 months ago showing the roof to be completely in damaged and dry.
Within a couple of days we noticed water coming into the ceiling in the top rooms so called our insurers immediately.
They sent a validator from Sedgwicks. He kept repeating he had to get to Southampton but the end of the day and was in a rush so was determined it was condensation without looking at any evidence we had or even the back or the house.
My eldest son and our builder were just as shocked as I was at how he behaved. How can you assess a roof if you only see 50% of it? He was sexist towards me, rude and patronising and they are committing fraud by charging my Insurance company Aviva for a job they are not doing properly.
They are a complete disgrace and clearly employ dishonest and unqualified unprofessional people to fob off claims.
I was so upset by the end of his visit and his blank refusal to look at our recent survey or any evidential photos we'd taken that I immediately wrote to make a formal complaint and also lodged a complaint with our insurers and will now be contacting our local MP, the media and anyone and everyone I can to expose this appalling and fraudulent behaviour.

I have a storage unit at Public Storage, I pay my bill monthly including the company insurance. My unit was burglarized, a police report was filed, all information was sent in and I have not heard from anyone! I have left emails, voicemails and still nothing! I can never get anyone on the phone and it always goes to voicemail! This company is a scam! My claim was filed September 27, 2021 and here it is almost January and I am still trying to get this claim taken care of. I had the police called on me by the staff there on the day that I was advised my unit was burglarized! I want my claim paid for all missing items!

I've been out injured since [protected]. After many attempts I finally got thru the hurdle and started getting paid from Sedgwick. Then on [protected] my claim was denied when my fmla ran out. I have foot issues and have had the same injury since this started. Now the only thing that changed that got me denied was my fmla running out. I walk around my house with my walking boot on and I recently got crutches. It has been three months since they denied my continued claim saying my injuries don't support my claim but they did it he whole time before until my fmla ran out. Then I'm told there sending my office notes and everything to Pfizer to look at but Pfizer is obviously on Sedgwick payroll so how do I even stand a fair chance of getting my claim approved when there paying the doctors to look at my notes. Note problematic for me is that there making a decision and not once examining me foot in person to even know what's going on. I feel like Sedgwick has acted in bad faith dealing with my case from the start to protect there bottom line. Sedgwick sees me as nothing more than a number on a board to get back to work at all costs, no matter the effect this has had on me emotionally and physically. I'm having daily chest pains to the point where I'm having to see a cardiologist for a stress test and him putting me i medicine that I wasn't on before this started. My car has been repossessed this the third month I haven't been able to pay my rent. Doctor gave me a letter to go back to work for light duty which was told Comcast doesn't have at this time

I lost my brother in august due to Covid 19. I had a relapse in depression and have been unable to work since august. I saw treatment but due to case load and lack of physicians I was told it would be at least three weeks until my first available appointment. These uncompassionate individuals denied my claim for lack of treatment and notes didn't show full disability. They indicated I was in treatment 2 x a week for anxiety, disassociation and depression. I am a single mother of 3 and have not been paid since Oct! My doctor back dated my disability and took me out until Feb 2022. This is ridiculous

Sedgwick took 10 months to open my claim and closed it while im still in PT. Was hurt at work in jan disnt get pt till nov 2021. rep was on vaca for 2 weeks and didnt assist me in anyway. They closed my case with im still getting care. had to end care today. I wasnt paid anything and still need physical therapy.

Im a single mom and getting hurt more then once at work because of unsafe work conditons or being asked to perform duties i wasnt trained on.. shouldnt be my fault. I shouldnt have to be forced to quiet my job because they wont fire me or offer me any hours. issues with the employer, sedwick and the state for discriminating against me. Im disabled and shouldnt be treated like this.

Josh Arnoldus claims examiner with Sedgwick will not do his job causing me delays in treatment. Causing delay in payment for over three weeks while off work with a workplace injury. Josh refuses to reply to my emails regarding the status of my claim. Due to Josh Arnoldus not doing his job I have not had income for over three weeks. I had to call everyone else to get to Josh and still he has not followed up with me. I need someone in a position of authority to deal with Josh Arnoldus and the unacceptable practices of Sedgwick.

I have a workman's comp claim for being sexually assaulted 4 weeks ago. I was sent a text message, finally, after 4 weeks of no income and no medical treatment offered by my employer or their insurance, that I had something to revue online. I barely had my first mental health session today to deal with the trauma I'm going through... and I'm on the verge of being homeless from the assault that happened at work. I was hoping this information that was posted would be my one glimmer of light at the end of this dark tunnel I've been in all month. I tried over and over and I just couldn't get registered to view the documents because it didn't recognize my claim number. I called the adjuster... no answer... so I left a voice-mail. I reached out to tech supporters for help... and things went from bad to a nightmare. (I've attached the records of each person I did a live chat with by copying n paying it to a word doc). I had to reach out several times over and over and over again because they did not listen to what I was saying, they would disconnect, and they were extremely rude. By the time I got to the lady person... I was basically toyed with and made a joke for their office.. in the conversation minutes I attached here... you can see where they talked amongst themselves even and just passed me around, playing games with me. I'm in such a fragile state right now... I just am ready to Crack. I'm literally suicidal and just came from a mental health facility to get help for the sexual assault I endured at work, for the claim that their insurance company is handling. I'm so upset that these people find humor and enjoyment out of tormenting others. I even told them that I was not in a good place with my mental health from the PTSD I'm suffering right now... that messing with me was not ok... that I'm in a state that I can't handle this... nope... they just continued on. I'm outraged. I'm filing this vomplaint and plan to take it further. I'm so upset that an insurance company allows this type of behavior.

Here's the transcripts of all my attempts to get help:

Details for Chat
Chat Date 12/1/2021
Operator Name Estes, Tyler
Operator Email Tyler. [protected]@sedgwick.com

Pre-Chat Details Your First and Last Name
Your Email Address [protected]@gmail.com

Your Employer's Name Newcrestimage management llc
Describe your issue New Account Registration
Inquiry State Resolved
Subcategory Login
Issue User needed link
Impact 3
Urgency 3
Description User needed link
Resolution Notes Provided user with link
Resolution Code Solved (Permanently)
Department MySedgwick
Chat launched at https://www.mysedgwick.com/Voe/Login?ReturnUrl=%2F

Landing Page https://www.mysedgwick.com/Voe/Login?ReturnUrl=%2F

# of pages visited 3
Customer location United States

Chat Transcript (16:06:33) Please be patient while you are being connected with an operator...
Kristal (16:06:33) New Account Registration
(16:06:33) /autotag - 23057
(16:06:33) Chat auto tagged as New Account Registration by keyword New Account Registration
(16:06:33) Chat queued to Tyler Estes
(16:06:34) You are now chatting with Tyler
Tyler (16:06:35) Kristal thank you for contacting Sedgwick. It's my pleasure to assist you today. Please allow me a moment to review your pre-chat information.
Kristal (16:06:58) 4A21110UCMS-0001
Kristal (16:07:50) I'm not able to create an account. I've come on here probably 6 or 7 times now to get help...
Tyler (16:08:04) Kristal do you mind holding one moment while I review this information. Thank you for your patience.
Tyler (16:08:13) Kristal, I see your needing help with registration. Are you trying to register on this website https://claimlookup.com/Voe/Login?ReturnUrl=%2F%3Fclientid%3DGtE5ahBpZ_yLI1kUff8aQ1xHR5c*? If not, can you try registering here? Let me know if this worked or not. Thank you
Kristal (16:08:29) Last time I was told my name was misspelled
Kristal (16:08:44) I called and had it corrected
Tyler (16:08:47) Can you try using a desktop or laptop please? That is the reason for this issue.
Kristal (16:08:53) I still can't get on
Kristal (16:09:08) It doesn't recognize my claim number
Kristal (16:09:22) I'm getting super frustrated
Tyler (16:09:32) Can you try using a desktop or laptop please? That is the reason for this issue.
Kristal (16:09:36) I've already dine all that and all the links
Kristal (16:09:51) Please listen to what I actually saying
Tyler (16:09:56) Can you try the link I provided please so I can get your exact error message?
Kristal (16:10:11) It doesn't recognize my claim number
Kristal (16:10:21) It doesn't recognize my claim number
Kristal (16:10:32) I've already done that
Tyler (16:10:34) If this claim is for workers' compensation or a leave of absence, most claims begin by contacting your HR Department or supervisor.
Kristal (16:10:37) Please listen
Kristal (16:10:48) It doesn't recognize my claim number
Tyler (16:11:01) If this claim is for workers' compensation or a leave of absence, most claims begin by contacting your HR Department or supervisor.
Kristal (16:11:04) I already did!
Kristal (16:11:22) That's the link they sent with that claim number
Tyler (16:11:23) You will need to contact the claims department at: [protected] to update your information.
Kristal (16:11:32) I already did
Kristal (16:11:39) I already did
Kristal (16:11:45) I already did
Tyler (16:11:56) At the top-right of your browser, you should see three dots - Click on them, and then select the option that says, "Settings." Once the settings page pulls up, scroll down until you see the Privacy and Security category. Below that, you should see an option that says, "Clear Browsing History." Once you click on that, you should see three check boxes: Browsing history, cookies and other site data, and cached images and files. Make sure all three boxes are checked and make sure the time range box reads "All Time" to ensure all your previous history is cleared correctly. Select the blue button that says, "Clear data" and you have successfully cleared your cache & cookies in your Google Chrome browser.
Kristal (16:11:58) I already did
Tyler (16:12:02) After try again.
Kristal (16:12:09) Listen to me
Kristal (16:12:39) My name was spelled wrong.. so you guys told me to call n have it fixed... so I did
Kristal (16:12:52) It's still not recognizing my claim number
Tyler (16:12:54) What is the exact error message you are receiving?
Kristal (16:13:00) Omg
Tyler (16:13:03) At the top-right of your browser, you should see three dots - Click on them, and then select the option that says, "Settings." Once the settings page pulls up, scroll down until you see the Privacy and Security category. Below that, you should see an option that says, "Clear Browsing History." Once you click on that, you should see three check boxes: Browsing history, cookies and other site data, and cached images and files. Make sure all three boxes are checked and make sure the time range box reads "All Time" to ensure all your previous history is cleared correctly. Select the blue button that says, "Clear data" and you have successfully cleared your cache & cookies in your Google Chrome browser.
Tyler (16:13:07) After try again.
Kristal (16:13:09) Are you a real person?
Kristal (16:13:17) No. I've tried 20 times
Tyler (16:13:19) Kristal, I see your needing help with registration. Are you trying to register on this website https://claimlookup.com/Voe/Login?ReturnUrl=%2F%3Fclientid%3DGtE5ahBpZ_yLI1kUff8aQ1xHR5c*? If not, can you try registering here? Let me know if this worked or not. Thank you
Kristal (16:13:33) I want a person to speak to
Kristal (16:13:44) It's not work6
Tyler (16:13:48) You will need to contact the claims department at: [protected]
Kristal (16:13:49) I want a human
Kristal (16:14:05) I already did
Kristal (16:14:13) And it's not working
Kristal (16:14:23) I already did
Kristal (16:14:30) I already did
Tyler (16:14:30) Kristal do you mind holding one moment while I review this information? Thank you for your patience.
James (16:15:20) Have you mocked the registration?
Kristal (16:15:41) I'm still waiting
Tyler (16:16:16) Kristal do you mind holding one moment while I review this information? Thank you for your patience.
Kristal (16:16:26) I am
Tyler (16:16:50) What is the last $ of your SSN?
Kristal (16:16:57) 3030
Tyler (16:16:59) 4?
Kristal (16:17:21) Dob 10/31/1979
Kristal (16:17:46) Address 1336 w Amarillo Blvd Amarillo tx 79107
Kristal (16:17:55) Email [protected]@gmail.com
Kristal (16:18:07) Phone [protected]
Tyler (16:19:08) I am curently mocking your registration.
Tyler (16:19:16) Kristal do you mind holding one moment while I review this information. Thank you for your patience.
Kristal (16:19:25) Ok
Tyler (16:19:40) D you know your company zip code.
Tyler (16:19:42) /.
Tyler (16:19:44)?
Kristal (16:19:53) 79101
Tyler (16:21:53) Can you provide your case/claim number?
Kristal (16:22:22) I just did when we started... this is getting ridiculous
Kristal (16:22:29) 4A21110UCSM-0001
Tyler (16:22:31) Can you provide your case/claim number?
Kristal (16:22:53) I've provided it 3 times in this chat already
Tyler (16:23:16) What do you want your username and password to be mam.
Kristal (16:23:40) Kcastillo1122
Tyler (16:24:27) What do you want your username and password to be mam.
Kristal (16:24:40) Kc1122!
Tyler (16:24:58) And password pleas.
Tyler (16:25:02) please.
Kristal (16:25:16) I just gave it to you
Tyler (16:27:04) What is your favorite dessert? * Security Question: Select one Who is your favorite actor? * Enter your answer: your answer * Security Question: Select one What is your favorite color? * Enter your answer: your answer * Security Question: Select one What was your high school mascot? * Enter your answer: your answer * Security Question: Select one Who was your favorite teacher? * Enter your answer:
Kristal (16:27:40) Security Question: Select one What is your favorite color?
Tyler (16:27:44) I need the answers to all those question then you will be set.
Kristal (16:27:44) Black
Tyler (16:29:07) I need the answers to all those question then you will be set.
Kristal (16:29:28) Just put none for the rest
Tyler (16:30:33) Kristal do you mind holding one moment while I review this information. Thank you for your patience.
Kristal (16:30:46) Ok
Tyler (16:30:52) If you need to update/change your security questions for your MySedgwick account, you will have to first log into your account. You will select Authentication Preferences and then you will see an option that says "Change Security Questions."
Kristal (16:31:11) Ok
Tyler (16:31:21) I was able to mock your registration you should be able to register now.
Kristal (16:31:56) Ok so I still need to do a new user registration?
Tyler (16:32:38) Yes.
Tyler (16:32:48) Kristal, I see your needing help with registration. Are you trying to register on this website https://claimlookup.com/Voe/Login?ReturnUrl=%2F%3Fclientid%3DGtE5ahBpZ_yLI1kUff8aQ1xHR5c*? If not, can you try registering here? Let me know if this worked or not. Thank you
Tyler (16:32:58) Click the new user tab and you will be able to register
James (16:33:00) did you create an account for her?
Tyler (16:33:02).
Kristal (16:34:13) Omg it still doesn't work 🤦‍♀️
James (16:35:56) I am able to get through the first step of registration, would you like me to finish creating the account for you?
James (16:36:01) Send that.
Kristal (16:36:28) Hello
Tyler (16:36:36) Kristal do you mind holding one moment while I review this information. Thank you for your patience.
Kristal (16:36:44) Ok
Tyler (16:38:47) Are you willing to give me the answers to those question so I can finish creating your account?
James (16:39:06) I am able to get through the first step of registration, would you like me to finish creating the account for you?
James (16:39:11) Send that mesage.
Kristal (16:39:24) The answer for all of them was: none
James (16:39:34) I will make the account how it is supposed to be done to show you.
Kristal (16:39:37) Except favorite folor.. that's black
Tyler (16:39:58) I will make the account how it is supposed to be done to show you.
James (16:40:11) Not that message.
Kristal (16:40:46) I don't think you're understanding what I'm trying to explain to you. When I click on new user to register and I add my information, and the claim number, it tells me that it does not recognize my claim number.
Kristal (16:41:04) I used to link you gave me it doesn't work because it doesn't recognize my claim number
Tyler (16:41:24) Kristal do you mind holding one moment while I review this information? Thank you for your patience.
Kristal (16:41:33) That is the message that I'm getting. It does not recognize my claim number
James (16:42:03) Username: kristalcastillo2213 Password: Welcome1! The following security questions and answers were used What is your favorite dessert? Chocolate What is your favorite color? Blue What is your favorite sports team? Ravens What is your dream job? Doctor What is your favorite food to eat? Pizza
Tyler (16:42:28) Username: kristalcastillo2213Password: Welcome1! The following security questions and answers were used What is your favorite dessert? ChocolateWhat is your favorite color? BlueWhat is your favorite sports team? RavensWhat is your dream job? DoctorWhat is your favorite food to eat? Pizza
Kristal (16:43:16) That wasn't the answers I gave you. My answers were "none"
James (16:43:38) If you need to update/change your security questions for your MySedgwick account, you will have to first log into your account. You will select Authentication Preferences and then you will see an option that says "Change Security Questions."
Kristal (16:43:53) Not to be rude, but are u deliberately going out of your way to be difficult?
Tyler (16:44:12) If you need to update/change your security questions for your MySedgwick account, you will have to first log into your account. You will select Authentication Preferences and then you will see an option that says "Change Security Questions."
Kristal (16:44:34) Look, I don't know how your day has gone, but my has been terrible. I've been out of work for a month because somebody sexually assaulted me at work. So you going out of your way to be difficult is really not helping my mental health situation that's going on here
James (16:44:37) The account is now created. Is there anything else I can assist you with?
Tyler (16:45:06) The account is now created. Is there anything else I can assist you with?
Kristal (16:45:39) I can't handle this. I gave you the answers because it wouldn't let me log in so you did it. You asked me my answers and I gave them to you and you put the ones you wanted. So if I don't remember those answers which I won't I promise you because I have severe PTSD and can barely even grap my thoughts right now... I'll never be able to get in
Kristal (16:46:14) Yes I want you to change my answers to none because I don't know what you put I didn't write it down I'm not going to write it down and I won't remember it
Kristal (16:46:35) You didn't put the answers that I gave you. I gave you the answer none for a reason please change it to none
Kristal (16:46:52) I've had enough of the games please stop playing them
James (16:47:12) You will be able to change the security questions after you login to the account. These are the answers I had to use in order to make the account for you.
Tyler (16:47:33) You will be able to change the security questions after you login to the account. These are the answers I had to use in order to make the account for you.
Kristal (16:47:58) I won't be able to log in because I don't know the answers that you put
James (16:48:05) Username: kristalcastillo2213 Password: Welcome1! The following security questions and answers were used What is your favorite dessert? Chocolate What is your favorite color? Blue What is your favorite sports team? Ravens What is your dream job? Doctor What is your favorite food to eat? Pizza This is your account information. Is there anything else I can help you with?
Kristal (16:48:14) You asked me what my answers were, and I gave them to you. The answer was none to all of them
Kristal (16:48:21) Please fix it
Tyler (16:48:22) Username: kristalcastillo2213Password: Welcome1! The following security questions and answers were usedWhat is your favorite dessert? ChocolateWhat is your favorite color? BlueWhat is your favorite sports team? RavensWhat is your dream job? DoctorWhat is your favorite food to eat? PizzaThis is your account information. Is there anything else I can help you with?
Kristal (16:48:32) You messed it up and I I'm not going to write that down
Kristal (16:48:52) Please change the answers you added
Kristal (16:48:59) Please change the answers you added
Kristal (16:49:05) Please change the answers you
Kristal (16:49:11) Please change the answers
Kristal (16:49:20) Please change the please answers you
Kristal (16:49:26) Please change the answers
Kristal (16:49:35) Please change the answers you added
Kristal (16:49:44) The answers are none to every question
Kristal (16:49:51) The answers are none to every question
Kristal (16:49:58) The answers are none to every question
Tyler (16:50:00) Username: kristalcastillo2213 Password: Welcome1! The following security questions and answers were used What is your favorite dessert? Chocolate What is your favorite color? Blue What is your favorite sports team? Ravens What is your dream job? Doctor What is your favorite food to eat? Pizza
Kristal (16:50:06) The answers are known to every question
Kristal (16:50:12) Please fix your error
Kristal (16:50:17) Please fix your
Kristal (16:50:24) Please fix your error
Kristal (16:50:30) Please fix your error
James (16:50:32) I am unable to put none as a response. Is there anything else I can assist you with?
Kristal (16:50:36) Please fix your error
Kristal (16:50:43) Please fix your error
Tyler (16:50:45) I am unable to put none as a response. Is there anything else I can assist you with?
Kristal (16:50:52) Please fix your error
Kristal (16:50:59) Then answer yes
Kristal (16:51:05) Please fix your error
Kristal (16:51:14) Please fix your error
Kristal (16:52:20) Do u have a badge ID to references when I call to complain on you
Kristal (16:52:25) I need it
Kristal (16:52:37) Then put the answers yes for all of them
Kristal (16:52:44) Yes
Tyler (16:52:46) Thank you for contacting Care Support. Have a Great Day!
Kristal (16:52:47) Yes

Reported Generated at 7:59 PM on Wednesday, December 1, 2021

Details for Chat
Chat Date 12/1/2021
Operator Name Tate, Voshon
Operator Email Voshon. [protected]@sedgwick.com

Pre-Chat Details Your First and Last Name
Your Email Address [protected]@gmail.com

Your Employer's Name Newcrestimage management llc
Describe your issue New Account Registration
Inquiry State Resolved
Subcategory Login
Issue Reset
Impact 3
Urgency 3
Description User needed help
Resolution Notes Helped user
Resolution Code Solved (Permanently)
Department MySedgwick
Chat launched at https://www.mysedgwick.com/Voe/Login?ReturnUrl=%2F

Landing Page https://www.mysedgwick.com/Voe/Login?ReturnUrl=%2F

# of pages visited 3
Customer location United States

Chat Transcript (16:53:15) Please be patient while you are being connected with an operator...
Kristal (16:53:15) New Account Registration
(16:53:15) /autotag - 23057
(16:53:15) Chat auto tagged as New Account Registration by keyword New Account Registration
(16:53:15) Chat queued to Voshon Tate
(16:53:17) You are now chatting with Voshon
Voshon (16:53:17) Kristal thank you for contacting Sedgwick. It's my pleasure to assist you today. Please allow me a moment to review your pre-chat information.
Kristal (16:53:28) I want a supervisor
Voshon (16:53:41) She is out for the day
Kristal (16:53:56) I want a supervisor
Kristal (16:54:09) I want a supervisor
Kristal (16:54:18) I'm not kidding
Kristal (16:54:25) I want a supervisor
Kristal (16:54:50) And a corporate number
James (16:54:54) This chick was talking to Tyler, just provide a number and tell her to call it
James (16:55:11) The account has been created for her she just won't listen
Kristal (16:55:21) Hello
Voshon (16:56:05) [protected]
Voshon (16:56:13) Thank you for contacting Care Support. Have a Great Day!

Reported Generated at 8:08 PM on Wednesday, December 1, 2021

Details for Chat
Chat Date 12/1/2021
Operator Name Braxton, Kerrigan
Operator Email Kerrigan. [protected]@sedgwick.com

Pre-Chat Details Your First and Last Name
Your Email Address [protected]@gmail.com

Your Employer's Name Newcrestimage management llc
Describe your issue New Account Registration
Inquiry State Resolved
Subcategory Registration
Issue User needed link
Impact 3
Urgency 3
Description register
Resolution Notes incorrect name on claim
Resolution Code Solved (Permanently)
Department MySedgwick
Referred by https://www.livehelpnow.net/

Chat launched at https://claimlookup.com/Voe/Login?ReturnUrl=%2F%3Fclientid%3DGtE5ahBpZ_yLI1kUff8aQ1xHR5c*

Landing Page https://claimlookup.com/Voe/Login?ReturnUrl=%2F%3Fclientid%3DGtE5ahBpZ_yLI1kUff8aQ1xHR5c*

# of pages visited 1
Customer location United States

Chat Transcript (15:44:51) Please be patient while you are being connected with an operator...
Kristal (15:44:51) New Account Registration
(15:44:51) /autotag - 23057
(15:44:51) Chat queued to Kerrigan Braxton
(15:44:51) Chat auto tagged as New Account Registration by keyword New Account Registration
(15:44:53) You are now chatting with Kerrigan
Kerrigan (15:44:53) Kristal thank you for contacting Sedgwick. It's my pleasure to assist you today. Please allow me a moment to review your pre-chat information.
Kerrigan (15:45:00) Can you provide your case/claim number?
Kristal (15:45:23) I have tried several times and it says my claim number is wrong
Kristal (15:45:46) [protected]
Kristal (15:46:02) Your claim 4A21110UCSM-0001 has been assigned to Amanda Nop ; [protected]. For info about the claim process go to www.sedg.info/WC. Reply STOP to unsubscribe.
Kristal (15:46:20) That's the text message I have with my info
Kristal (15:46:44) I've tried over and over
Kristal (15:46:57) It says the claim number isn't recognized
Kerrigan (15:46:59) Kristal do you mind holding one moment while I review this information? Thank you for your patience.
Kristal (15:47:05) Ok
Kerrigan (15:47:33) What is your full first and last name?
Kristal (15:47:44) Kristal Castillo
Kerrigan (15:48:17) What is your DOB?
Kristal (15:48:20) DOB 10/31/1979
Kristal (15:48:46) Address is 1336 w. Amarillo Blvd Amarillo tx 79107
Kristal (15:49:01) Phone number [protected]
Kristal (15:49:12) Email is [protected]@gmail.com
Kerrigan (15:50:27) The reason you are unable to register is because your name is entered in as Kristal Pastillo. You will need to contact your claim's department at this number or your claim examiner: [protected]
Kristal (15:50:46) Omg ok
Kerrigan (15:51:20) Is there anything else I can assist you with today?
Kristal (15:51:35) No
Kerrigan (15:52:11) Thank you for contacting Care Support. Have a Great Day!

Reported Generated at 8:16 PM on Wednesday, December 1, 2021

Details for Chat
Chat Date 12/1/2021
Operator Name Ramirez, Amairany
Operator Email amairany. [protected]@sedgwick.com

Pre-Chat Details Your First and Last Name
Your Email Address [protected]@gmail.com

Your Employer's Name Newcrestimage management llc
Describe your issue New Account Registration
Inquiry State Resolved
Subcategory Login
Issue User needed link
Impact 3
Urgency 3
Description loker
Resolution Notes gbave user link to register
Resolution Code Solved (Permanently)
Department MySedgwick
Chat launched at https://www.mysedgwick.com/Voe/Login?ReturnUrl=%2F

Landing Page https://www.mysedgwick.com/Voe/Login?ReturnUrl=%2F

# of pages visited 3
Customer location United States

Chat Transcript (13:09:44) Please be patient while you are being connected with an operator...
Kristal (13:09:44) New Account Registration
(13:09:45) /autotag - 23057
(13:09:45) Chat queued to Amairany Ramirez
(13:09:45) Chat auto tagged as New Account Registration by keyword New Account Registration
(13:09:46) You are now chatting with Amairany
Amairany (13:09:46) Kristal thank you for contacting Sedgwick. It's my pleasure to assist you today. Please allow me a moment to review your pre-chat information.
Amairany (13:10:11) Kristal, I see your needing help with registration. Are you trying to register on this website https://claimlookup.com/Voe/Login?ReturnUrl=%2F%3Fclientid%3DGtE5ahBpZ_yLI1kUff8aQ1xHR5c*? If not, can you try registering here? Let me know if this worked or not. Thank you
Amairany (13:10:13) Kristal I am able to see the link you are currently on and it appears you are not on the link I provided to you. Please use the specific link I have provided to you above, as the link I provided is the specific link for your employer only. The link you are currently on is the generic link, which cannot be used for all employers for registration purposes. Please select the link I provided and let me know if you're able to register successfully.
Kristal (13:10:17) Your claim 4A21110UCSM-0001 has been assigned to Amanda Nop ; [protected]. For info about the claim process go to www.sedg.info/WC. Reply STOP to unsubscribe. Your claim 4A21110UCSM-0001 has been assigned to Amanda Nop ; [protected]. For info about the claim process go to www.sedg.info/WC. Reply STOP to unsubscribe. It will not accept my claim number to register
Amairany (13:10:18) work zip code is 79101
Amairany (13:10:32) Kristal I am able to see the link you are currently on and it appears you are not on the link I provided to you. Please use the specific link I have provided to you above, as the link I provided is the specific link for your employer only. The link you are currently on is the generic link, which cannot be used for all employers for registration purposes. Please select the link I provided and let me know if you're able to register successfully.
Amairany (13:12:55) Thank you for contacting Care Support. Have a Great Day!

Reported Generated at 8:20 PM on Wednesday, December 1, 2021

Details for Chat
Chat Date 12/1/2021
Operator Name Leavell, Walker
Operator Email walker. [protected]@sedgwick.com

Pre-Chat Details Your First and Last Name
Your Email Address [protected]@gmail.com

Your Employer's Name Newcrestimage management llc
Describe your issue New Account Registration
Inquiry State Resolved
Subcategory Registration
Issue User needed link
Impact 3
Urgency 3
Description User needed to register
Resolution Notes I provided link
Resolution Code Solved (Permanently)
Department MySedgwick
Chat launched at https://www.mysedgwick.com/Voe/Login?ReturnUrl=%2F

Landing Page https://www.mysedgwick.com/Voe/Login?ReturnUrl=%2F

# of pages visited 3
Customer location United States

Chat Transcript (12:49:19) Please be patient while you are being connected with an operator...
Kristal (12:49:19) New Account Registration
(12:49:19) /autotag - 23057
(12:49:19) Chat queued to Walker Leavell
(12:49:19) Chat auto tagged as New Account Registration by keyword New Account Registration
(12:49:21) You are now chatting with Walker
Walker (12:49:21) Kristal thank you for contacting Sedgwick. It's my pleasure to assist you today. Please allow me a moment to review your pre-chat information.
Walker (12:50:50) Can you provide your case/claim number?
Kristal (12:52:58) Your claim 4A21110UCSM-0001 has been assigned to Amanda Nop ; [protected]. For info about the claim process go to www.sedg.info/WC. Reply STOP to unsubscribe. Your claim 4A21110UCSM-0001 has been assigned to Amanda Nop ; [protected]. For info about the claim process go to www.sedg.info/WC. Reply STOP to unsubscribe.
Kristal (12:53:16) That's what was text to me for my info
Walker (12:54:49) Kristal, I see you're needing help with registration. Are you trying to register on this website https://claimlookup.com/Voe/Login?ReturnUrl=%2F%3Fclientid%3DGtE5ahBpZ_yLI1kUff8aQ1xHR5c*? If not, can you select 'New User' to proceed with the registration? Let me know if this works or not. Thank you
Walker (12:54:56) You will need to click the link, then click new user, fill all that information out the system will validate your information and you will proceed to make your own username, password, and security questions. Then you proceed to login.
(12:58:02) This live chat session was idle for more than 3 minutes. The chat session will end in 30 seconds.
Walker (12:58:08) Kristal, Are you still with me?
Walker (12:58:50) Thank you for contacting Care Support. Have a Great Day!

Reported Generated at 8:21 PM on Wednesday, December 1, 2021

Details for Chat
Chat Date 12/1/2021
Operator Name Ramirez, Amairany
Operator Email amairany. [protected]@sedgwick.com

Pre-Chat Details Your First and Last Name
Your Email Address [protected]@gmail.com

Your Employer's Name Newcrestimage management llc
Describe your issue New Account Registration
Inquiry State Resolved
Subcategory Login
Issue Reset
Impact 3
Urgency 3
Description locked
Resolution Notes unlocked
Resolution Code Solved (Permanently)
Department MySedgwick
Chat launched at https://www.mysedgwick.com/Voe/Login?ReturnUrl=%2F

Landing Page https://www.mysedgwick.com/Voe/Login?ReturnUrl=%2F

# of pages visited 3
Customer location United States

Chat Transcript (12:39:49) Please be patient while you are being connected with an operator...
Kristal (12:39:49) New Account Registration
(12:39:50) /autotag - 23057
(12:39:50) Chat queued to Amairany Ramirez
(12:39:50) Chat auto tagged as New Account Registration by keyword New Account Registration
(12:39:51) You are now chatting with Amairany
Amairany (12:39:51) Kristal thank you for contacting Sedgwick. It's my pleasure to assist you today. Please allow me a moment to review your pre-chat information.
Amairany (12:40:05) Can you provide your case/claim number?
Kristal (12:40:23) I've been trying to register but it's telling me the claim number is wrong
Kristal (12:41:16) Your claim 4A21110UCSM-0001 has been assigned to Amanda Nop ; [protected]. For info about the claim process go to www.sedg.info/WC. Reply STOP to unsubscribe. Your claim 4A21110UCSM-0001 has been assigned to Amanda Nop ; [protected]. For info about the claim process go to www.sedg.info/WC. Reply STOP to unsubscribe. Your claim 4A21110UCSM-0001 has been assigned to Amanda Nop ; [protected]. For info about the claim process go to www.sedg.info/WC. Reply STOP to unsubscribe. Your claim 4A21110UCSM-0001 has been assigned to Amanda Nop ; [protected]. For info about the claim process go to www.sedg.info/WC. Reply STOP to unsubscribe. This is the text I received with the claim number
Amairany (12:42:56) please use the link I sent
Amairany (12:43:00) https://claimlookup.com/Voe/Login?ReturnUrl=%2F%3Fclientid%3DGtE5ahBpZ_yLI1kUff8aQ1xHR5c*

Amairany (12:43:03) Kristal I am able to see the link you are currently on and it appears you are not on the link I provided to you. Please use the specific link I have provided to you above, as the link I provided is the specific link for your employer only. The link you are currently on is the generic link, which cannot be used for all employers for registration purposes. Please select the link I provided and let me know if you're able to register successfully.
Amairany (12:43:22) work zip code is 79101
Amairany (12:45:59) Thank you for contacting Care Support. Have a Great Day!

Reported Generated at 8:21 PM on Wednesday, December 1, 2021

The examiner at Sedgewick denied my claim for short term disability, because she could not comprehend brain fog. That was not even my full diagnosis. I'm a covid long hauler, and suffer with multiple health problems after having covid almost a year ago. I was diagnosed with insomnia, panic attacks, chronic inflammation, the inability to focus/concentrate, anxiety, and severe depression. I worked until I no longer could, and have been battling with Sedgewick for over 12 weeks now. I reached out in writing multiple times, with no response. Though her notes say differently. The examiner only asked for the last two office visit notes, and my problems stem from January. Due to lack of effort, no follow up, and the inaccuracy's documented, the denial has caused my health to get worse. I am currently enrolled in an outpatient behavioral health program, after being admitted involuntarily to a hospital for four days with thoughts of suicide.
My FMLA ran out, and I had to request a personal leave of absence. I will have to pay COBRA 773.00 a month, and owe my employer 12 weeks of insurance premiums. I was told that I will need tests and documentation to "prove" my case, if I want to win. How do you test for brain fog, anxiety, panic attacks, and thoughts of suicide? Is it because I didn't sustain a brain injury from an accident, that is visible on an MRI? Or could it be that the examiner was not a clinical? Mental health is not always visible, but the symptoms are valid. I did not need to battle this with Sedgewick while fighting mental illness. I don't know how to pick up the pieces, live my life again, and not worry how I'm going to pay for COBRA, with no income. All because a trained professional did not understand brain fog.

I have not been paid since august and have no money to care for my family regardless of how I stress this information to them still no help. I have submitted my required documents from my doctor and Sedgwick used information from another claim instead of reviewing my doctors information that was faxed. It has been 2 months with no pay or help I get told a new date every time I speak with someone and have been hung up on several times after waiting hours to speak to someone I just want this to be over.

I have just seen a physician after a long battle of even being approved to see one. However he wanted other tests performed but has been denied. I am curious as to how the Dr. treating you can request tests to help you heal and treat the problem, but are denied. I also would like another opinion to see if another course would be helpful. This has been a long almost 4 month journey.

Every single time paper works due the ball is dropped month over month my case managers never request documents needed from my doctor I am constantly having to call and be on top of the process my documentation is submitted in a timely manner every single time I have to call and beyond somebody to get it escalated because we dropped the ball no letters go out to me letting me know whether it's approved or not approved I have to just guess and keep on it every single month every time it comes time for my approval I don't know that it's not approved because until my supervisor sends me something that says oh you were supposed to be back at work today then I have to get on the phone escalate your customer service reps are rude not all of them my case manager Tiffany B is very rude I requested Tiffany have her supervisor call me call never happened you could look at my request month after month requesting for a supervisor to call me I've spoken to one in the many times that I've requested a supervisor to contact me my doctor has requested my return to work date when she will release me as December 1 she's requested this month over month every single month it's It gets we will approve you to this date so I'm constantly having to get documentation and I have to be on top everything it's very stressful have anxiety and panic attacks I am doing everything I'm supposed to do taking my medication going to the doctor take trying to take care of myself this adds so much stress and anxiety to me because I can't breathe constantly wondering if it's going to be approved if it's not gonna be approved if the drop all‘s going to get dropped and I am really unhappy with this process I have never had such horrible customer service been treated so badly I think my doctor knows better than a nurse when I should go back to work! I am asking please for somebody to review my case see how many times month over month I've asked to speak to a supervisor see how many times the ball is been dropped something needs to be fixed her with this process this is not ideal for people especially going through mental health to have to deal with these kind of things and have the ball dropped every single time there been times when I have not gotten paid because the ball is dropped I have bills to pay and kids to take care of and my mental health to try to take care of so I can get back to work how can I do that when every single time I have to give you guys something I have to be on top of you to do your job please help somebody a manager of the nurses manager I don't care who is manager to review this and approve it for the timeframe that my doctor requested so that I don't have to deal with this every single time it's time for approval because it's very stressful when you guys don't do your job
Please see attached this is how I'm treated when I ask what's going on also to date from that message I have never received a call from Tiffany's manager

LUMEN uses Sedgwick for short term disability. Sedgwick is horrible at communicating. I have to call them 3+ times and ask the customer service representative to log a complaint and a call back request for the claim processor, Kristina, to call me back. I have left 4 messages with Kristina's supervisor Loraine and have never received a call back from her. Kristina needs something new from my doctor every few days before she will approve my claim. In the meantime I am trying to recover from major surgery while stressed out and worried about my claim with them. Today I opened an HR ticket with LUMEN (the company I work for) and asked them to get involved to have someone from Sedgwick reach out to me to get this resolved. Claim# 4A2109D4G38-0001. - Donald