Select Portfolio Servicing
Reviews and Complaints

We are buying a property from a lady in Kansas City. SPS is dragging her through the mud, with no realistic settlement terms. They ask us to keep raising the purchase price higher and higher so that they can get paid more than the house is worth currently. When asked what number we have to be at, they just say "higher". They want as close to $75k as possible, when the owner only owes $57k. It amazes me that company so big, instead of pivoting away from their predatory practices, would continue to drop the ball for millions of people and treat them illegally.

PROPERTY: 510 NAZARETH PIKE, NAZARETH PA.18064

Ralph g Daney sr. (Deceased)

Elizabeth C Daney

(Deceased)

Deed is now in :Homer R Daney,

#1) how did Homer R Daney get deed in his name? Illegal and false information filed to Northampton county court. Attorney Nicholas Zanakos, , lied regarding,Homer Daney being the only survivor of Ralph and Elizabeth Daney. There are three(3) other living adult sons .none were notified of anything regarding mortgage.or deed.

#2) Homer Daney was never even qualified by a financial institution for said mortgage.

And mortgage is being sent to Estate of Ralph and Elizabeth Daney, which DOES NOT EXIST.

THERE IS NO ESTATE OR TRUSTEE.. OR EVEN POWER OF ATTORNEY.

3) DEED WAS ILLEGAL OBTAINED BY FRAUDULENT MEANS BY : ATTORNEY ZANAKOS ,AND HOMER DANEY.

#4) HOMER DANEY,IS REPORTING MORTGAGE INTEREST ON FEDERAL TAX TO IRS,YET MORTGAGE IS NOT IN HOMER DANEYS NAME.:,

#5 ) DEATH CERTIFICATES OF RALPH G DANEY, AND ELIZABETH C Daney were sent to sps, financial with complaint of illegally obtained deed, nothing was ever done.

#6) Homer has gutted inside of home , house is unkept, extreme repairs needed, also

Homer Daney has continuously been renting out detached garage, which he made into an apartment. Without PERMITS OR LOWER NAZARETH TWSP. APPROVAL,; THIS PROPERTY HAS BEEN PREVIOUSLY BANNED FOR RENTAL, DUE TO PREVIOUS FIRE .

Nasty Mortgagee Clause Verification. We as an insurance agency cannot help our clients without proper contact by financial services companies. They should be more customer service oriented. Many of these nasty financial service companies call for mortgagee clause verification. They try to do it all verbally over the phone. Not happening. My customers at my desk are more important.

Apparently, they are too stupid to contact the insurance agency here and leave an email or fax request. The phone at the agency (as we handle more than 30 different insurance companies that we sell for) has a voicemail that stipulates leave your information via email or fax if you are a mortgage servicing company. Nasty companies based in Ohio and Utah servicing mortgages. If you are a customer (file complaints with your Attorney general office, banking regulators) blast them on social media. They are not above the law. In doing so maybe they will be nicer when they as mortgage servicing companies simply have changed a po box number on the clause and have decided to be demanding of their customers!

this is a debt collection company that started buying mortgages from companies such as Capital One. they violated a lot of terms and conditions without informing the home owners and have had a lot of lawsuits. they have no infrastructure to run the business and their staff treats clients so bad as if they are collection agency. their websites and their documents do not provide the needed information to clients so you would never know if there are any misconduct with your payments. they do not answer or resolve your issues and they violate even their contract terms and conditions without any penalties. I have escalated their misconduct on my loan payment since May 2 and have called them on daily basis for 16 days and no resolution. I have paid off my account on May 11th and they have made an absolute mess of my account and can not provide me the letter of satisfaction and everyday they lie about the status of the correction of their errors.

my mom has a 30 year mortgage with this seedy company which fell on her 20-22 years ago. begining mortgage of 50k @8.75% interest, they are still claiming she still has a 33k mortgage balance. shes never been late or missed a payment! Please help if at all possible, this is the second time she has been in a ditch with these mortgage companies that keep selling the mortgage that never gets paid off!.

5 Chase mortgages originated in 2006, 4 of those mortgages re-assigned to SPS several years ago, all payments made by auto-pay. Refinancing 3 of those 4 SPS mortgages in late 2020, ongoing problems as the SPS autopay’s continued though the mortgages had been paid off. A great inconvenience, clearly impacting my monthly finances, whereupon I had little choice than changing my Auto pay account.

My understanding all was good, and the 1 remaining SPS (loan #[protected]) auto pay was back on track, verified by SPS representative, “Felipe”, was incorrect. Received a call from SPS the following month (Nov.), inquiring about my payment, informing that the auto pay had been cancelled. I immediately covered the payment for Nov. & Dec., asking Felipe to verify that the autopay had been restored, which he did.

Though Felipe had reassured me that the autopay was back on, the January payment approaching, per the SPS site, my auto-pay was not active. Concerned about the possibility of a late payment, I opted to make the payment on-line, for which I was charged a $15 fee, aware that any reasonable customer service rep would understand the situation and quickly credit back the fee.

Having covered the January, 2021 payment, I then re-initiated the on-line auto-pay. My call to SPS Customer Service today, I initially spoke with “Polyanna, ext. 37822”, my simple questions of “how & why” the sequence of mortgage payment errors continued, and were not properly answered, nor was my request to credit back the $15 on-line payment fee I was charged? Getting nowhere with “Pollyanna”, I asked to speak with a Supervisor.

I expressed my concerns to Supervisor “Karen”, emp. #350025, also asking her to credit back the $15 on-line payment fee I was charged. She did not appear to understand my concerns, also refusing to credit back the $15 on-line payment fee. When I asked if she was ok with me filing another complaint on this site, and preparing a letter to the SPS CEO, all she said is “it’s your right”.

Unbelievable how poor the customer service is for this inept company. I encourage those who are able to re-finance and take your mortgage needs to another quality lender.

Best wishes to all.

Howard S

My home in New York State was "supposedly" foreclosed upon in July 2016 at the Supreme Court of New York Monticello N.Y.
I received a brief letter from Select Portfolio in February 2018 telling me that my home was being sold at the court house.
I wasn't servered, nor had a right to due process in the foreclosure.
I filed (2) Orders to Show Cause with the Court, I never received an answer from the court, and the parties I served did not show up in defense.
I called the court in regards to an Appeal and I was sent a letter explaining that my home was not foreclosed upon in the Supreme Court in Monticello N. Y where the home was sold for $880, 000.?
The home was sold to Chase Home Finance as a Non - Recourse mortgage (original mortgage $427, 500.)
If my home wasn't foreclosed in the court that it was legally supposed to be, and I was not served or notified of the action.
Select Portfolio needs to be held accountable for the illegal actions that caused me to lose my home.

They are misrepresenting that they own a mortgage loan and attempting to collect on it. Apparently they are acting on behalf of the Federal National Mortgage Association known as Fannie Mae. When Fannie Mae was contacted they denied any such authorization or involvement with Select Portfolio Servicing ( SPS ) or the U.S. Bank. RICO and PONZI Scheme criminal complaints have been filed against them.

I am behind on my mortgage. I reached out to SPS to get help and was put on a repayment plan that nearly doubled my mortgage payment. I was able to make two payments under the repayment plan but could not afford to make the payment. I reached out again and requested my case be reviewed by a supervisor to see if there were other alternatives to help than the repayment plan. While I have had problems in the past with paying my mortgage on time, I was always able to get caught up. They stated that I did not qualify for a loan modification as I had one before. I don't recall ever applying for a loan modification with SPS. I believe I had one before with the previous mortgage company but not with SPS. I've reached out numerous times for help. I was also able to make a payment earlier this summer and did so. It was returned to me because it was not for the full amount due so I stopped making payments. I've advised them that I have a lump sum saved up that could be immediately paid to help bring the account current but they do not respond. I do not want to lose my home but I don't know what else to do. I can resume making my normal mortgage payments immediately and pay an additional couple hundred dollars a month towards the past due amounts. I need help.

My account was switched from Caliber a to SPS At the time we were behind almost a year with Caliber when SPS came in. Was 174000 Then SPS said we owed 181000. I figured past payments and foreclosure was started. This was over a year ago. I checked to see how much to take out some equity and SPS says it will take 191000 why after a year of paying

I have been making mortgage payments on my home since 2004, when I purchased it. The company holding the mortgage draws the payment out of my bank account every two weeks, in the amount of $592.11. This has been satisfactory until April of this year. I have never had a problem until SPS took over my mortgage! My account number with SpS is [protected]

In April, through some glitch, my payment was not taken out of my account. I was in arrears of 3 months payments, when I found out about the problem, and in danger of foreclosure! I spoke with a customer service representative, who assured me that if I made a $1200.00 payment, my mortgage would be current until June 23, 2020, and SPS would then start taking my bi-monthly payment out and all would be well.

Today, I got a letter from SPS that once again my mortgage payments were in arrears! I called and spoke to Christian, in Customer Service, who told me for some reason, the payments had not been taken out of my account, again, and I needed to come up with ANOTHER $1200.00 to get caught up and have SPS resume withdrawing the payment from my account!

Since I am on a pension and cannot just come up with that amount, I explained they cold take July's payments out of my account and when I got my Social Security, next week, I would pay the balance to bring me back up to date. In the future, I will have my bank pay the mortgage automatically. I think I can trust them as I have been doing business with them, since 1982.

I have had a mortgage on my home since 2004. NEVER, I repeat NEVER, have I been in arrears! This has seriously affected my credit rating!

Somehow, a "I'm sorry", from the Customer Service Rep just doesn't cut it!

Carol G. Nye

They bought my mortgage from US Bank. I applied for a deed in lieu with them in April of 2019 when it became clear I wasn't going to be able to maintain the property. Over a year later, it's still not processed. Every time I call- and I call 3 times a week, I have them on a schedule- I get a different answer from every rep. I have to tell the rep what the previous rep told me then they miraculously find that info in their notes. This company is horrific. They give you every excuse under the sun, lose your information, enter the wrong information and generally do everything they can to make an already stressful time even worse. It's been over a year (!) and they still have no idea how long it's going to take to get this resolved. If you have a choice, run from them!

We had a hardship and we got help from a third party to help with our payments for May, June and July. It was discussed with a customer service rep we were doing this they said they would put it in the file to divide it up for those MTHS. Well you received a check on 4/13/2019 for $2313.00 to cover the MTHS as we were starting a modification. We made all payments and were approved. Well now your calling us and telling us we are late on our July payment, well you have the $ already but did not divide it up. And every time we call to divide it no ones knows anything we get hung up on and we're sick and tired of being treated badly. We want this situation taken care of now! Every time we call we have to talk to someone different every time it's pitiful how you run things there. I just seen all the complaints your company is receiving. I think u need to tighten ship and get priorities on track. I will file a complaint to BBB if need be to get this taken care of. Nobody calls us back or anything... but they want there $ of course! But you have it already! So please get this taken care of now . Acct# is [protected]. Ron and Laurie Phinney

I been trying to get a loan modification for 2 yrs now, my wife pass away in 2016, I lost one income, I have a disabled son at home that I take care, I want get back on track start paying my mortgage, i work full time, I have try with different firms, to get modification, I don't want to loose my home please help me .i make ok money I can make a monthly payment $2000 or more am honest man, trying to keep my home

Sincerely
Felipe

DLG bought from Banco Popular over 3, 000 mortgage loans and Select Portfolio are giving servicing in 2013. My loan was one of them. First they raise my payment from 478.00 to 712.03 with no reason violating my modification terms with Banco Popular. I made a reinstatement and they applied the payments by 712.03 since then I have been disputing this action and claiming a reverse of payments for them to be apply correctly and they refuse to do this. This would change the due date and balance of debt at the time they file a complaint against me. They wanted to impose a Flood Insurance with their company way over the properties value, which I refused and had Mapfre send them quotes. Being in modification trial and sending them proof of payments the refuse the payment and reopen case and then send a repayment plan in which they are collecting over 5, 000.00 with out any disclosure.

I had become behind on my mortgage by 3 months and applied for a modification. Every rep i talked to told me that during the modification application process i did not have to pay my monthly mortgage until they had reached a decision which took many months and which was denied and which put me even farther behind. Now because of that im being denied for refinancing through a different mortgage company.

In march 2018, my mom passed away and left a debt of $23, 000 left on the house... I have tried repeatedly to explain to them that I am the only living sibling and they keep telling me they won't talk to me unless I prove to them my interest in the house... And my relationship to my mom... Duh... I have faxed them a copy of my durable power of attorney, and they told me their company doesn't recognize power of attorney in the state of indiana. So I wasted $9.00 on a fax that was worthless. Now they tell me I need to fax them a copy of my small claims affidavit before they will talk to me... I am on disability and don't have money to waste on these bunch of idiots who couldn't find their [censored] with both hands... Most places would write off the mortgage but not these losers. They just as well be loan sharks. Here it is the middle of july and I am ready to throw my hands up in the air and walk away... I really could use some help...

In 2007 I purchased my home from Community lending services for the amount of $179, 000. In 2010 I lost my second job and was unable to pay 2 months of mortgage payments. I then called community lending to makeup the missed payments, but could not get help or awnsers. After several calls i discovered that Bank of America had taken over my mortgage due to community lending going bankrupt due to being PART OF MERS, Which I never was told about nor agreed to at the purchasing of my home. At this time I was now $6, 197 behind according to a letter from Bank of America. I sent in a $2000 payment to Bank of America. They then sent me a for closer notice and stated they accepted my $2000 payment but it was not enough to cover amount owed.I then began receiving multiple debt collection letters from the Law office of alan vernon attorney for bank of america
I was told I had 3 days to file chapter 7 or I would be homeless! I was forced into the very fraudulent chapter 7 due to the FACT Bank of America Could have and Should have worked with me to pay the $3000 in error. During the chapter 7 court case I was also receiving letters from bhc home assisting modification program, i also recieved letters from bank of america stating they are also working on my modication. MY mortgage had been discharged in my chapter 7 in 2012 in the amount of $203, 000.
I then received a letter from Bank of America that my modification has been approved and I sent my first payment to Bank of America on Sept 16, 2012. My question is how can bank of America foreclose on my property and receive full discharge of mortgage, interest, ESCROW and then remodify the loan on the same property address? I then searched my property titles and found that I, JUAN ECHEVARRIA (Gtor)
Transferred title to 17 Washington ave to
bank of america on sept, 2, 2012 at 2:38 pm and also juan echeuarria (grtor)
transferred title to 17 washington ave to bank of america on sept 2, 2012 AT 2:38 PM. Going through my paperwork I noticed that on all my "legal" documents concerning the chapter 7 they all Cleary state at the top left corner debtor name
juan echevarria/ aka juan echeuarria
I ALSO discovered a transfer of title of my property signed by a said person rene rozalias out of the commonwealth of california. During the time of the loan modification through Bank of America in 2012 until today my mortgage payments have been paid faithfully. Also during thus time my mortgage has been transfered/sold to Nation star, Mr Cooper and as of Nov 21, 2017 sold to SPSERVINGS, INC. I Called Mr Cooper in Nov 2017 concerning this transfer. When calling you are asked to enter your loan number, when entered it says no such account can be found, please enter last 4 digits to SS#. I hung up, called back and again was told no such account can be found.so I entered a false last 4 digits of SS# and got through to a very unintelligent agent that calls herself a "mortgage specialist"
I asked her why there is no account or no such account can be found under the loan # their company assigned to me. She then asked for my name, and again no account can be found. She repeatly asked for my last 4 digits to my SS#, I explained that my legal name and loan # their company assigned to me should be adequate info to pull up my account if such account existed. When I said any and all these fraudulent mortgages under this company have nothing to do with a person's name or loan #, only through person's SS#. Finally in her words "no thats incorrect because many people can have the same last 4 digits of a ss#" I then was put on with a manager and I explained many of the ucc1 violations and FIAC Violations and by law he has 7 days to send me the paperwork requested. Three days later I received paperwork stating they are aware of my mortgage being discharged in bankrupsy, but there is a lien on the said instrument and I am fully responsible for this lien. I then received more paperwork from now the new servicer of said lien and or instrument. Also states there can not be any late fees for the first 90 days of such transfer.
Myself and my wife called spservings, I have them my permission to speak to my wife, due to the mortgage is in my name only.
My wife is much better at their fraudulent games and has done tremoundous research on ucc1 and civil law/rights and she was the one who spoke to Mr Cooper the first time. It was the same lady she spoke to before and was told it is against the law to have my wife speak on my account, and then was told it was against the law to have myself and my wife to have the speaker phone on during this call and was hung up on. While we continued our research on all of the illegal, immoral actions taken against normal citizens trying to make a living and future for our children, we made the first payment to spservings. We then received a letter stating we need to get home owners insur in 30 days or they could foreclose if not done. We ignored this letter due to the fact we have been paying insur monthly in the amount of $306. We also discovered we have been paying a pmi since day one of loan modifation. We then received a newly paid home insur policy that we did not take out!
And as of yest, we received a for closer notice from SPS stating we are delinquent for 2 months, there is 2 $29 late fees and also states that if we agree, we can give up property and sign it over to moody's title treasure account 2017-2

i just got back my new payment from my mortgage company.im in the middle of getting a divorce.my new payment is 1436$ a month.i make 1400 every 2 weeks.how can i afford this with all my other bills, , , car payment, water bill, electric bill, cable bill, grocery bill, gas bill, medical bill.this goes on and on.please help.i have a 17 year old and its hard.

I light of the terrible hurricane Harvey that has consumed the Houston and surrounding area leaving many home less with clothes on there back and several in area shelter many Financial company/utilities company are offering deferment payment on financial obligation, To my surprise after calling Select portfolio servicing to request for two month deferred payment on my mortgage, i was told they can only do forbearance for 90days which means at the end of 90day i will have to pay the then due billed plus the accrued 90 held.I believe this is a very bad help as this will only cause further hardship.

i haven't work in 2wks, no utility, no internet.Please do not accept such term that can lead to negative reporting on credit and ultimately foreclosure.

Terrible blood sucking company!