SendFlowers
Reviews and Complaints

Date: 26Oct22

Occasion: Birthday Gift

I ordered a $150 Premium Chocolate basket from them to be delivered to my boyfriend for his birthday. They didn't hand-deliver it to him but instead left it outside in front of the building where anyone could take it. The basket was supposed to have full of different chocolate snacks, a teddy bear, and a birthday balloon. The basket itself was super tiny! I did not get my teddy bear.

On top of that, it was full of cheese instead of chocolate. He can't even eat cheese! When I called them to complain, they hung up the line twice while explaining that I wanted a refund and that they could come back to get their basket. Then the guy tried to rephrase what I said about why I wanted a full refund. I told him what I had ordered and that I did not get the chocolate or the teddy bear. He disregarded what I said and repeated, saying, "You did get the order, but just not up to your standard. So I can get you a 30% refund and 20 dollars for the teddy bear." I had to throw a fit to get my money back! DO NOT ORDER FROM THEM!

I am extremely upset I paid 39.99 plus 14.99 for delivery .my friend send me a picture of the flowers she received and I was ver upset they don’t look like the once I order I just want them to return my money or send my friend the right flowers that I order I felt they lied to me . Pace order on 07/04/2022 order number [protected] The name of the flowers are called Modern Orange Roses 39:99 Bouquet they had discount foe $8.00 Delivery :14.99 Tax $4:11 The Total was 51.09 paid with VISA . I don’t know the name or address of flowers shop Send Flowers .com partnership with I hope you can please help me resolve this matter

This company is not ethical or responsible. I placed an order online several days prior to when i needed it delivered and they called me the night before saying that the flowers weren’t available and they could substitute, but then after taking the time to choose a substitute they then informed there were no deliveries in that area for that day. Begs the question of why it was available when i placed the order but not now? After much deliberation and getting no help, and no discount for offered delivery 4 days later I finally canceled the order…winder if I’ll ever get my money back?

These people are ridiculous and should not be in business!

I ordered a bundle of roses for my daughter in laws birthday.. Stated that they would be there on the day got charger extra... Which was fine.. I understood.. Flowers never arrived, got a message at 6 that it was not able to be processed.. So unhappy... Will never order again and will certainly make sure my family doesn't waste their time and effort trying to order through here

My granddaughter had a major sports injury and is sidelined for 6 weeks. I wanted to send her flowers the day after I heard, February 18,2022. I placed the order and received an email late Feb18 that they couldn't do same day...very disappointing. THEN, I got an email on February 21, 2022, when the flowers were being delivered that they didn't have everything in stock and needed to change the items. There was NO smiley cup, I wanted blue and purple flowers but they were yellow. DO NOT USE THIS COMPANY! I'd rather pay a little extra to get what I ordered!

I ordered a funeral spray for my grandmothers funeral it was never delivered when I called and was left on hold while missing 30 minutes of her service I was told the flowers would be there I waited at the church from 9am until 5:30pm this was so sad and devastating on a day that was supposed to be a final gift of love I had to call the next day three more times to finally get a order delivered to my house 6:30 the next day now I have to take it to her site to lay her flowers this is the worst service ever

I placed an order for a chocolate gift basket with send flowers.com on 2/12/2022. I was told it would be delivered on 2/14/2022 no problem. Then in 02/14/2022 at 2pm I get an email that says they could not deliver on that date it would be on 2/15/2022. If I would of known that I would of used another company! But they lied and said it would be delivered and then they waited until to late for me to use anywhere else! I am livid!

I ordered “just because” flowers for my mom, whom is struggling through the unexpected sudden death of my brother, her son, to give her so I could try to put a long lost smile on her face. Apparently she didn’t receive them on delivery date ( which I paid extra for) because it was so close to Valentines Day. That is what the “customer service” rep told me. My question is why would you offer same day delivery (of course I paid the fee) if you in fact cannot stand by that!?

I talked to several customer service reps, (which I also could not understand) and I was told by one that my order is out for delivery (a day later). Another told me it was tried to be delivered at 3pm. Which makes no sense because my mom was home the entire day during the delivery time, which is between 9am and 6pm.

Flowers still aren’t in her possession so I cannot enclose a photo. I spent $72 when said and done…. And still no delivery.

I am done with this website. Back to 1-800 flowers for me.

Horrible customer service

I had ordered a funeral casket spray to go on top of the casket 5 days ahead of time and delivery date set to be delivered one day ahead of the funeral to make sure they arrived on time directly to the funeral home. NEVER received the flowers when we went to the funeral. Customer service tried to say there was no one to receive it, which I had put hours of operations off the funeral home on the order, then they tried to say there was a glitch in their system and the florist never received the order. They tried to get another address to deliver the flowers to by 4:00 at which I replied unless they can deliver it within 5 minutes, I won't need the flowers anymore because I was currently at the service. It was already a sad day but having a funeral with no flowers made it so much more worst. I'd submit photo but then it would just be a bare casket no flowers. How is this company still in business?!

Ordered white and blue flowers for my grandfather's funeral with flags and a Navy ribbon to lay over his casket. It never arrived. In fact, it was sent to a wrong address. After rechecking the order with the funeral home staff member, they confirmed the flowers were to be sent to the funeral home address. Customer service took forever to get in touch with while we were at the viewing for my grandfather. This is the worst service I have ever experienced from any company, anywhere. Wrong address, flowers weren't even delivered at the right time, wrong flowers were sent to the wrong address. I wouldn't have given it 1 star. This is an unreliable company. My family will never use sendflowers.com for any purchase in the future.

I ordered what looked like a beautiful bouquet of flowers for my wife's 50th birthday and tried "sendflowers.com" for this. It's the first and last time I will ever use them. Here's why...

The pictures online were nice, beautiful little romantic bouquet, red vase, mix of red and white roses and red and white carnations, some pine and holly, with a ribbon. Seems pretty simple to get at least close to recreating this at the contract flower place they use, right? I guess not.

I had also upgraded the order to the "premium" option which is supposed to have more flowers and be a little bigger, etc.

What I received was a SMALL bouquet of all WHITE roses, with a few red carnations, some baby's breath, and some greenery (plant leaves). Red vase and bow were about the only similarity to their pictures online. I'll likely go out and hand pick some flowers for my wife and make sure it's done right. I understand that sometimes florists have to substitute a bit to make things work, but seriously? There were no red roses, no pine, no holly, no white carnations and the quantity of flowers looked more like I bought the "budget" bouquet.

I contacted customer service using their automated email that is sent after the order to let them know what happened. The only good thing about the experience is that I did get a quick reply. however, it wasn't the response I wanted. I basically got a 30% discount on the order and an apology. No offer to make it right, just a $17 refund to my card. I don't typically leave negative reviews and it's costing me much more to take the time to do this that these flowers, but honestly, I am pretty pissed off so took the time to do this. I won't EVER buy flowers at this run-of-the-mill dollar-burger-grade flower shop. If you are looking for something a 3rd grader can put together, then go for it. However, if you need something special, I'd keep looking.

This online company is the worst florist company I have ever seen in my life. Beware as if they promise they will deliver when they say, then it never follows through. The first time I used this company is that it hooks someone with a $15.00 off for this first-time customer. I ordered a nice arrangement for my parents for their anniversary. After I was ready to order, they said I have to order at least 60.00, which ended up with the delivery of over $80.00. After that, it says it would deliver a specific date two days later. However, it never came and there was no communication with the company. I had to call literally over 5 times the next couple of days. Once again, no communication after complaining. They promised the following day. Again said, they will get another florist, but would never confirm that they even communicated with the florist. Finally, they promised four days later with another florist and no charge. Once again, I called to make sure it was delivered after my parent's anniversary was already four days late and asked my parents to make sure they are there to sign. The first again made a mistake and had the wrong name even the second time delivery and never came. I did not care about the money as I really wanted something special for my parent's 45 anniversary and they are several states away. Once again, all I asked is to communicate and give me some updates---nothing and had to call again as 6 pm passed and did not deliver the flowers. As you can imagine as the mercy of customer service and no one could even give me the florist to call me or have my parents just pick it up. After my parents waited the entire day and ruined their anniversary, I just hope they find out what it feels like to put your faith in customer service for something special and not even seem to take even a one-step to make amends for what happened and never communicated on the way. I spent hours on the phone with customer service and never felt resolved or doesn't really care.

I ordered flowers for Christmas for my sister and they delivered to me. The person who delivered looked very suspicious. The flowers looked as though they had fell over and had no water in them. Don't order from this company. Order #[protected]. I placed a complaint on line and they did nothing about it.

I ordered flowers for the same day delivery (Monday) and I received confirmation they were delivered when they never were. Flowers were not delivered the next day (Tuesday) so I sent an email inquiring about it. No reply. I called the next day (Wednesday) and I was told it was going to be processed right away yet still no flowers were delivered. I emailed the next day (Thursday) to every address I could find and did get a email in return but no class and no flowers. It is now four days later and still no flowers were delivered.

WARNING: DO NOT trust SendFlowers.com. They are liars and scammers. After almost a year of planning and searching for the perfect gift to give our loved one, we chose the Charmed Orange Flowers Bouquet.

https://www.sendflowers.com/product/the-color-your-day-with-laughter-bouquet-by-ftd.htm

Instead we got dark purple, dark red, black and white flowers in a purple plastic vase that looked like they belonged to a funeral. This after pleading with them to make sure the website image was as close to the real thing as possible. I was assured SEVERAL times that it would be the same.

This is how the conversation went during the order process:
Me - Will I get the same vase?
Staff - Yes ma'am exactly the same?
Me - Are you sure? Because the vase is THE MOST important thing.
Staff - Yes, ma'am it will be exactly as you see in the image.
Me - If you have to substitute flowers can you please make sure you only use orange, peach or white?
Staff - Don't worry we have all the flowers in stock. It will be exactly the same as the picture.

I later learned, the vase I wanted so badly has not been available for YEARS and they seemed to have no intention of sending even ONE orange or peach flower even though I ordered the "Charmed Orange Flowers Bouquet".

While I understand they have the right to substitute SOME things, what they are doing is bald faced lying. They hide behind their "substitution policy" so when you place an order they can just send whatever they want. DO NOT WASTE YOUR TIME OR MONEY with these people.

I spent forever searching online for a florist who could deliver a simple plant to a funeral home before a funeral service the next day. SendFlowers said I could have a same day delivery if I ordered by 3 p.m. local time. I ordered a simple mums plant, paying an extra $2.99 for same day. A little while after my order, I received an email notification that my order could not be delivered until the next day. I replied astounded that no florist in the area could manage a simple pot of mums that day and asked if they could be delivered before 9 a.m. the following day to the funeral home so that the mums could be taken by the funeral home to only memorial service at graveside being held at 11 a.m. I was assured that before 9 a.m. to the funeral home would occur and that I would receive an email notification when delivered. Only positive point: I was refunded the same day delivery fee of $2.99 after I pointed out to customer service. By 1:30 the next day, I had not received an email confirmation of delivery so emailed customer service. I received an email about 2:30 saying the mums had been delivered, with no time given, so I contacted Customer Service again. My mums were delivered to the funeral home at 2:30, 3.5 hours after the memorial service and after the family had any reason to ever go to the funeral home. I paid $70 for a container of mums I could've gotten at the grocery store for less than $8, which did not make it to the memorial service where all family members would be gathered and could see the mums, and I guess will require a family member to make a trip to the funeral home to pick them up. I wish I had searched for reviews of SendFlowers before using. Never again!

I ordered a Deluxe Balloon gift with Teddy Bear on 10/6/21. I paid the EXTRA FEE for Same Day Delivery. It is now 4:30 the NEXT DAY. The balloons were NOT DELIVERED! My friend is TERMINALLY ILL. I ordered this to brighten his day a little bit. He NEVER received them. I am LIVID! I called the phone number listed for your Customer service. It is Out Of Order! What a Scam!

So disappointed in this company. They are ripping people off. Sent my mom flowers today for her birthday and it was only like 1/2 a bouquet. Also card didn't even say what i asked to be written and it looks like a 5 year old wrote it. Do not order from this company! Complete rip off! Waste of $57!

I ordered flowers for my sister's birthday at 9:00 am Sunday 9/12 to be delivered Monday 9/13. I felt assured that the delivery could be made because I paid a $15 delivery fee PLUS an additional $3 for same day delivery.

I received an email at 4:48 pm central standard time saying that the delivery could not be made because the florist didn't have the necessary flowers. IF they would have contacted me immediately in the morning, I would have found another florist who would be happy to accommodate my request.

I called to complain and was offered a refund of 25% which was a refund of $19.11. Not enough since you missed her big day.

I'm mad mad mad!

I am thoroughly disgusted with your service. I ordered a balloon delivery for same day as you advertised. I paid a 14.99 delivery fee- that is a rip off to be gin with, but was willing to pay. The balloons were not delivered same day. The recipient was home all day until 5 pm and went to dinner, just to come home to a note on his front door with a contact number. I reached out to cust service and had to fight with the man to refund my delivery fee. It was refunded (awaiting confirmation). I called send flowers first thing in the am to provide a contact number for recipient. Finally the balloons delivered at 3 pm the day AFTER his birthday. How kind. 54.99 was charged for 6 latex and 2 mylar balloons...PATHETIC. The order was scantily made and was embarassed that it looked like that for 54.99. I will never use this company again. Total rip off. I would like a full refund!