SendMyBag review: Non pick up, and attitude to the whole affair

Hello, booked for case to be picked up
Monday 7th October, driver didn't arrive and I phoned your company to be told my case wasnt ready, tjisbis lies I stayed in the while day waiting, one of your agents told me I would have to contact the company thst picks up, only to be told I had nopick up number. I have Bi Pola, and I was crying at been let down, phone your company again and they said they could do pick up on the Tuesday but couldn't tell mebuf the case would arrive on time, which was no alternative to me. I was left in a state of panic howwas going to get to Manchester with 2 cases. Your team acted as they couldn't care less fave ne my money back for pick up., which didn't help me. The start of my holiday was ruined by your company and my relatives hadn't help me at the stations. On the return of the case more excuses case was promised on the Monday but once again let down and picked up on the Tuesday. Delivered on the Wednesday. I was to speak to someone when case arrived to be told I wouldn't get any compensation. Your company has let me down on a few occasions begire, but NEVER like this, I f I hadn't phoned on the Monday I would have been left in limbo. VERY DISSATISFIED CUSTOMER. Hope to hear from you very soon