SF Express
Reviews and Complaints

Received a parcel & wasn't what I was expecting so would like a full refund as am not happy at all. I want everything I paid for it to get put back into my bank as I am not happy at all with the outcome of this product and will never be buying nothing off of here again and it's a complete joke as it never appeared on time and would like to take the time to say I would never order off here again and I mean it don't know why anyone would wait 3 weeks for a parcel to arrive for it to be the wrong item.

I an extremely upset with your service and communication between your colleagues.
On friday 19 oct we were informed that our package has arrived hk and expected to arrive macau on 20 oct sat. Then I called to sf express to change the delivery address because nobody will be home. Your staff said ok, they updated my phone number and new address. Then they called me and said there is a delay on the package and cannot deliver on saturday and wait for their update. On monday 22 oct, my boyfriend received an sms saying the delivery failed to deliver because nobody was home, so I called to ask why they didnt deliver to the updated address. Then the guy who answered the phone first said he already updated and will inform them to deliver to me. I waited till evening and nobody called me and I still didnt get the package so I called again and your staff crystal gave me an excuse saying they need 1 day to update and inform the staff of the change address and promised the package will be deliver by tomorrow. Today on 23 oct I purposely called again to confirm if the package will be delivered. I called 3 times the last girl name rita and they keep saying the package is on the way to my updated address and will call my number once they arrive. I asked for the driver number but they refuse to give. Now its 16:27, my bf told me he received a miss call from the delivery guy and I called the number and it was the delivery man and he said he called this morning to my bf's number but nobody answer so he left. What is this? I called so many times to confirm my updated address and number and you keep calling my bf who cant speak cantonese? And give me a stupid excuse saying change address. This is not the first time we ordered and got our packages delivered. I want my package and explanation why nobody communicated and keep making empty promises? Track number #[protected]

Hi,

Our Air way bill no [protected] was booked from China on 2nd Oct to be delivered in New Delhi, India. The shipment has already reached New Delhi on 10th Oct and there was a little correction in the Pin code which was rectified 5 days back and we were informed that the shipment will be delivered in 24-48hrs.

Till today we haven't received our shipment and on calling the customer care we are being informed that it will take another 24-48hrs.

This is not fair atall that a Air shipment takes so long to be delivered. Kindly take immediate action on the same.

Regards
Mandish Singh

# +91 [protected]

Car registration number
Wd4174B
WB7815Q
WD4170B
WD1658D
Was witness engine remained ON but no one inside vehicle
Car are park against safety and caused limited space for other vehicle to use the road.

I will keep right to publish this into social media and I trust reputation is important for a business company.

Hope management will improve n take action.

Andy
[protected]

My order should arrived on sept 24 2018 but it arrived earlier which was a good thing. But my complain is that, it was delivered sept. 1 and it was a holiday here so i was not around at the location. So i told the delivery guy to deliver it at monday w/c is sept 3. I was waiting for the delivery but nobody knocked on my door. Still i waited for a week, but nobody came. Now my order is on return. Which is not my fault.

I received a text that i have a delivery but nobody arrived.

Good day
I am a drop shipper using Ali express, I have asked for your shipping option many times over the last month, but now I have a problem a tracking number like SF eParcel [protected]
is it handed over to SA Post Office & what will the number change to or is there another number we can track it with when it reaches South Africa & who can we contact in South Africa to find the parcel.
As soon as tracking says [protected]

In Transit

China
S.F. Express
South Africa
[protected]:07SOUTH AFRICA, 【SOUTH AFRICA】 Departed from local distribution center

Destination : South Africa
Origin : China - Cache time: [protected]:45:22(GMT+02:00)
[protected]:07
SOUTH AFRICA, 【SOUTH AFRICA】 Departed from local distribution center
We cannot track it to know when to expect delivery, please help
I need answers for my customers

The above named parcel was sent by Review of European Studies to Dr. LALEYE, Solomon A. Department of Philosophy, Adekunle Ajasin University, Akungba-Akoko, Ondo State, Nigeria. +[protected] [protected]@gmail.com

The tracking number is RU205490805NL.

The record of its movement is as shown below, but no reason given for failed delivery, even while the address is valid.

[protected]:57
【NIGERIA】 Delivery failed.【 Reason: 】

[protected]:57 【NIGERIA】 Delivery failed.【 Reason: 】
[protected]:26 【NIGERIA】 Arrived at the local distribution center
[protected]:12 【NIGERIA】 Arrived at the destination country
[protected]:02 【NIGERIA】 Departed from local distribution center
[protected]:53 【NIGERIA】 Arrived at the local distribution center
[protected]:38 【NIGERIA】 Departed from local distribution center
[protected]:00 【NIGERIA】 The shipment is being forwarded, please wait patiently.
[protected]:55 【NIGERIA】 The shipment is being forwarded, please wait patiently.
[protected]:36 【NIGERIA】
[protected]:36 【阿布贾跨境合作点】 Shipment arrive at 阿布贾跨境合作点 distribution center
[protected]:25 【HONG KONG】 Shipment transiting to next station
[protected]:26 【HONG KONG】 Shipment arrive at HONG KONG distribution center
[protected]:24 【SHENZHEN CITY】 Shipment transiting to next station
[protected]:46 【CHINA】 Shipment ready for leaving the warehouse.
[protected]:09 【CHINA】 Shipment arrive at the warehouse.
[protected]:14 【CHINA】 Shipment arrive at the warehouse.
[protected]:43 【SHENZHEN CITY】 Shipment arrive at SHENZHEN CITY distribution center
[protected]:13 【QINGDAO CITY】 Shipment arrive at QINGDAO CITY distribution center
[protected]:28 【QINGDAO CITY】 Shipment transiting to next station
[protected]:14 【QINGDAO CITY】 Shipment arrive at QINGDAO CITY distribution center
[protected]:13 【QINGDAO CITY】 Shipment transiting to next station
[protected]:37 【QINGDAO CITY】 S.F. Express has picked up the shipment
[protected]:55 Order information saved.

4 July 2018 @ 0835 hours.

I called the SF hotline tried to trace down a package/document. The customer service representative was very rude and she doesn't give a solution to the problem but instead she was giving me the attitude toned over the phone as if I was stupid enough not understand the procedure.

I work as a customer service representative, we valuable our client request by providing them the best solution when it comes enquiry. But this customer representative doesn't provide me the best solution but she instead aggravated by my request.

You may want to reconsider having her to work on the front line because she is DEF not suitable for the job.

Thanks

Hi, My Package number 080033501954 to be delivered from China to India has already been paid for by sender. I have the receipt for it. But the deliverer in India is saying I have to pay again for it to be delivered. According to the delivery agency, the item is registered for Cash on Delivery and is refusing to deliver the package without paying RMB 800 (INR 8500) for it. This is even more than the cost mentioned on the package which is RMB 520. Is the delivery agency trying to cheat me? Please resolve this issue Urgently.

Shipment has been arrived in hong kong. Idiot sent to wrong pick up station. Made the call said they promised to deliver the other day. When it is the next day, still no sms text notification. Called again, got told by the staff because you made the call at 7 pm so they cannot deliver today. First of, the call was made 5pm with call record as evidence. Second, the fact he is telling me the whole 22 hours they cannot arrange the shipment and blaming me the customer to something not my fault to start with. This is pretty ridiculous.

No only your shipping service sucks and unprofessional. At least man up about it and admit your own mistake for christ sake. Delay 2 days after the shipment arrived in hong kong took me 4 days in total to receive the shipment which usually one day and half.

Their complaint hotline is useless.

My tracking number says delivery failed
[protected]
I have shipped with you many times and always problems. ..late delivery ...cannot contact any help customer service
Cannot understand why delivery failed
Same address as always
Plz contact me [protected]
And deliver my pkg to
Arifa Ali-Cassim,
C/o Shahhanshah Ali-Cassim
Trine Box 425 / Suite 425
7801 NW 37th street
Doral FL 33166, United States Phone:+[protected]

Again and again, this is almost the 10th time. Package delivered to the designated pick up point and didn't send me message with the pick up reference to collect package. Package was delivered to my requested pick up spot on Jan 29, 2018.

I do regularly uses your service, every time is the same delivery person: YUNG Luk Ming, contact: [protected]

Again and again, I need to call your service centre to redo the order due to the delivery responsible person - Mr. Yung forgot to send me a message with your collection no.

It has been very frustrating. This service standard it totally unacceptable. Once, twice, even triple time, is fine. Is almost the 10th time already.

I want the package to be send back to my designated pick up spot by tomorrow, Feb 2, 2018 and send me the pick up reference no. to collect. Don't ask me to go to other spots, is your fault. Totally not my responsibility to concern how your internally arrangement it.

Extremely disappointing. Your service 100% proved, anything free is always bad.

I received a parcel on the 15th of August, which turned out to have been SWAPPED with another person's parcel. The box had clear damage marks that the Waybill was removed and replaced.

To have any updates from SF Express, I had to call several times just to receive any answers. They keep saying that they will update me on the situation. This is completely inaccurate because to receive an update I have to call in myself and reexplain the entire situation.

I had the a random phone call from the "delivery person", no proper caller ID, it was just some mobile number. How do I know if that is safe or not? They said they were on the way to my home to pick up a parcel, but people have to work SF Express. You cannot just organize a pick up without TELLING YOUR CUSTOMER.

In the end I had to personally take time off work to drop off the parcel at a specific location, which was not even convenient. They are not willing to work with you to drop off at a more convenient location. They customer service said that the people at the location would all know what to do with the parcel. UNFORTUNATELY, when I got to their service location, NONE of the employees knew what was going on, so yet again I had to re-explain the entire situation. I received no notice, no verification to confirm a drop off was success so of course I called immediately to customer service to let them know that I dropped off the parcel (after explaining the situation to the customer service agent, yet again)

They finally found my parcel, but did not inform me that they put it at a pick up location for me to pick up within 3 days, until I CALLED THEM FOR AN UPDATE. No calls, no SMS, no nothing from SF Express.

Extremely disappointed and nerve wrecking situation, they delivery and customer service have plummeted drastically. There are many more other mailing services out there, much more reliable to use another company.

Subject : the tracking number [protected] -Today 2 June 2017 11:05
I have an order in your shop at Hong Kong side this morning as follows :-

Tin Hau shop:852PJL-Shop G05 & G15, G/F, Tin Hau Apple Mall, Kiu Hing Mansion, 14 King's Road, Tin Hau, Hong Kong

At that time only one female staff at shop there and she was impolite, unfriendly and eating.
I asked her to help pack up the product (one card only) but she replied me :
Madam, we very busy always and put inside the rubbish Adhesive tape to the SF packaging bag.
Her expression made me uncomfortable and feeling that your Company would not like to have services transactions for the smaller amount.

Would you please let me have your explanations how come the female staff don't want to help to packing up the product (one card only) and
put the rubbish Adhesive tape inside to the SF express packaging bag.

I am eager to looking forward to receiving your reply soon.

Thanks a lot.
Zoe (email: [protected]@hotmail.com)

I'm writing for explain my user experience with sf express.

Two weeks ago I organized a shipping from changsha - hunan - china to hong kong.
I called the call service (english section because I can't speak chinese), I spoke with some female operators (one of them was ms. Hebe).
The operators spoke in english.

I ask to have the pick up on saturday at 5.30 pm, and later I call again for change the schedule and have earlier pick up at 2.30 pm.
I explained clearly that I needed to send in hong kong around 20 boxes, totally 150 kg.

Saturday afternoon no one come to my place not at 2.30 not at 5.30.

So I made many calls to the call center trying to solve the problem.

I mainly spoke with ms. Kerry but also with some others female operators.
All the operators were really kind, but no one was really helpful.
Seems the operators were no able to organize the shipment... They have no idea about what to do. Even if I explained everything in details.

Every call they promise the courier will arrive but than nothing.
They never call me back for update the situation or give me any feedback.

In the end I ask help to a chinese friend, she call sf express for reserve the pick up.
After this, one guy call me. He is really professional and he speak fluent english.
He gave me all the details about the shipping and we organize the pick up.

The pick up in my apartment went smoothly even if the 3 operators can't speak english.

So I must thanks this guy, he is really professional and well prepared! I wish him the best career.
That's a pity I don't know his name.

In the end I successfully send my stuff to hong kong, but I basically lost one afternoon speaking with the call center without solving the situation till the evening. Was stressful and tiring.

The shipping was organized throught another company: deepoon.
My boxes arrived in hong kong at august 2, but were deliver at my place just 10 days later and in 2 transh... Even if I paid around 1300 rmb and was supposed to be a fast delivery (3-4 days).

I hope my experience review can help to improve your service.

Best regards

Luigi

When shipping things via S.F. Express, the consignor pays the shipping. However, every time S.F. Express delivers to Sai Kung, the drivers try to extract an extra HKD30 charge. This is incredibly unfair and is probably illegal. If the shipper must pay shipping fees, S.F. Express, which as already been paid for shipping by the shipper, has no right to ask for more fees from the consignee - this is something other express delivery services do not do.

This is criminal and cannot be excused. Moreover, this is not the first instance I have had this experience with S.F. Express. This is the 4th time.