Sharaf DG
Reviews and Complaints

My order number is W1033136, they have done nothing on my request. I'm leaving the country so I requested for an advance delivery or return my money back but they haven't done anything to help me out on my simple request. The company is a cheater also, They made my mode of payment instead of I paid through debit card. Mr. majit of online team have committed to call me back but I didn't receive any feedback from him. Sharaf DG is a company with no word of honor, don't deal any business with them.

Sharaf DG is a dishonest company which does not keep up to their promise. I purchased a Huawei media pad through their online store which promised to deliver within 5-7 working days. However the shipment was out on 9th working day and due to reach me on 10th day. I had to travel and was not available to collect the shipment. After I returned and called customer care, they promised a second time to deliver after 2 days. On the 2nd day I call and the customer care says that the product is in their warehouse and hasn't been shipped.

I would like to urge against using Sharaf DG online and prefer souq.com instead. They are a much better store and stick to their promise.

This is regarding an online order placed on 15th Dec 2018. I have been informed through email that the item will be deliverd in 3 working days. Inspite of repeated calls ans chats with the customer care, i am still waiting for the item today i.e 22 Dec 2018. Its just a store pickup. If the item is not available in the store or wahouse, i dont think the company should put it up in the online portal.

Order #W1018308

Dear team,
Kindly be informed that i purchased from you a ps plus 60dollars yesterday in 12th of december but unfortunately the code which you gave to me is no longer valid, i didn't even use. I am so disappointed from that it was my first purchase from you so please try to solve it as soon as possible.
Plus i attatched the receipt to make it use for you so what i need is another code to redeem.
Thank you for help

Hello warm welcome I had purchase htc 10 model mobile from sharaf dj online when I recharge mobile after it was extremely heat and even using it is heat extremely and the battery level also goes down quickly the item was deliver on 6/12/18 .please how can I resolve the problem I want to return I m scared of heating mobile like this contact number is [protected] gmail is [protected]@gmail.com

Ordered a new 15" MacBook pro 2018 last Nov-21-2018 online, Believing on the online convenience and delivery as Dubai is not a very huge City, i called in the next day on their online customer help center to get some updates regarding the order. Agent mentioned that she will expedite the delivery and inform the so called "online team" .since it was a thursday they say fri-sat is non working so i've waited thru the the week ends and checking for atleast un update on the website regarding my order. unfortunately it remain the same until Wednesday night the following week. Going back I called again on Sunday and ask for an update on the order as I explained that the online is not showing update at all about the order. Same thing the call center agent mentioned to me that they will inform the "online team" about my order. I requested on them to give me a feedback about the order status because it wasn't changing at all. Called again twice Monday the and same story. Just to be more clear I am already charge with the purchase amount of the unit and my bank won't allow me to get it refund. I feel already the delays and lack of update online and from their call center. Further info from the call center agents which keeps on telling me about their 2-5 days delivery and keep on advising just wait as the deliver will happen within 5 days from Wednesday Nov-21-2018 excluding Fri-Sat. Come Tuesday same story no updates no return call after numerous request. only thing i get is several complaint number from the agents . Tuesday night I started to doubt that the delivery won't happen on Wednesday Nov-28-2018 as the call center agent was really not confident about the situation and the information they have. I was expecting that after numerous calls the info, feedback and answers that i will get from them will be the same. But agent after agent is a different story, take note I even try their online chat which is worst. So until Tuesday night I didn't received any concrete info about my order delivery and I didn't received any call back as promised by the call center agents that I've spoked with.

Here we go, Wednesday morning at last something different was been explain to me by the call center agent which is very strange for me to know. Now after a week the agent is telling me that the unit is not available from the supplier. I don't understand which supplier he is talking about, but my point is they are still selling online the same unit that I purchased. so now how come an online shop is continuously selling an item in which their call center agent is saying not available from the supplier. Very strange right? I pushed him to get deeper and investigate the situation, after long wait he come to a point that may be a will be able to collect my unit on their warehouse, sounds like a relief but no. Its just another false hope, promised again to be receiving a call for the new updates of what time I can collect the unit, were just like before never happens, but they promised still the 2-5 days delivery.

To cut it short a little bit, i just called them again after reaching home and not receiving any call back, sad to say delivery will never happen at all, couldn't even get a reliable and confident answer from the agent that there is an existing unit. But She did told me that the unit just arrived in the warehouse. true or not nobody knows. why ? I asked her that I will picked it ip from there but they never agreed, I was told that they will still bill it, invoice etc.

a new promise was told to me now. they will deliver the unit the next day . sure or not . I am more certain that it will not happen. after all the failed communication with them. All in all it is a huge roller coaster with this Sharaf DG online.So called online team sucks and no proper information desimination among themselves.

Upto now they haven't change my order status so how can i believe them that they can deliver the item ordered the next day.

Sharaf DG online store the worst I've ever encountered.

I bought the HP 15BS124 LAPTOP DTD :17/NOV/2018 BILL:si/b00644/bh1/181117/0085
purchased price @229.997. while purchasing the laptop I got the scrathd coupon - magic planet game, dolphin show ticket, wahoo kids ticket bhd worth 9.00 bd, and getting antivirus for 1 year free.

when I was trying to put the license key I got the message licence key invalid.

while I am purchased your sales team people has not informed to me for the offer price for my newly purchased laptop. now I saw that price is 210 bhd with printer.

so pls help me for (scrathd coupon - magic planet game, dolphin show ticket, wahoo kids ticket bhd worth 9.00 bd, and getting antivirus for 1 year free.) return back and allow to the same purchased value.

Sharaf dg has no after sale service at all. They have same formula of giving 2 weeks time to customer subject to part availability and then it take ages to get that malfunctioning part and during that service center never consider to keep you updated. Keep following up keep getting the same response. You can never have replacement of your malfunctioning device as per the tricky return policy of sharaf dg which no salesman will ever share upon selling.

Ref: service order: [protected]

hi sir
i give to repair my apple 8plus under warranty (csr number 11908 )
this complient mic not working i give to him 06/10/18 then he return back tempered nit, internal damaged, unit can be repalced under paid service .
igiven time this phone working and this back side scroo also available he return back today that time no scroo and handset not showing lcd iam not repair any out side mobile shop this first time opening your service center ok i can't recive my mobie without old cundition...

This is the 1st time I have come across to such a worst E-Business company in UAE. I ordered my phone on 9th the payment was swiped in secs. They said it will be delivered within 2-5 working days and today is 15th of Oct still no sign of the unit and they come up with stupid excuses. One call center guy told that the phone is with courier company and will be delivered on 14th oct. Please guys a request dont buy anything online from #SharafDG. Lets get this stupid waste company shut down their online Market. When asked to cancel the order they said there will be a service charge deducted from the amount. Can any1 tell me how I can sue this guys in UAE please mail me on [protected]@gmail.com.

I had selected the HP Laptop from sharaf dg the top registered company by name
the sales girl told me this is the best offer and along with this we have lots of offer i paid
the money through debit card they told me after one and half hour standing in a big line we dont have we will deliver to your home i agreed and even told me only 2 0r 3 days and it took 8 days and that also with incomplete package i received laptop, headset, and bag and the rest of the other item missing
1004185 WM
1004185 Antivirus
c7
Careem
the call center says i want to help you, you guys have a scann copy of the bill and even paying full amount of money to you guys the service is so BAD
My name MENINO FERNANDES
Mobile no [protected]
[protected]@gmail. com email id

Ref no of the product is SIGO116061018139
I think this is all the above information is good to provide me the rest of the balance item without any issue,

Good day,

This is Faisal obile number [protected]. I have purchased Laptop Dell on 6th October and the customer service Shahzad promised to deliver before 7 days. On Monday I called and they said Before THU and today is SUnday the complain desk inform stock not ready.

This is ridiculous and unprofessional stuff. If there was no laptop you should informed us earlier rather paying and waiting for more than 7 days. We have purchased for our children being using for downloading thier homeworks and Sharaf DG doesn't have clue where the lap top is .

You are not only misguiding the callers by informing wrong delivery times but also have delayed more than 7 days which is eligible for a complain to higher authorities or stakeholders of this country. If I didn't receive it by tomorrow shall take a strict action against such unprofessionalism,

Dear Team Sharaf Dg,

I purchase Lenovo laptop from Sharaf DG Kiosk in Gitex dated 06 October. Due to no stock available in Gitex sales person and Manager of kiosk told me that we will deliver in 02 working days on your address. I paid amount and purchase laptop(Refer attached invoice). After 02 days i have not got call from sharaf dg so i called call center and raise complaint (comp. no 1144189) against it. Call center guy told me you will receive in 2-3 days. After 03 more days i got call from call center saying the model which you purchase is out of stock so you need to wait for some more days. I am going for my vacation on 14th October but still i have not received my laptop delivery. i am very disappointed with fake commitment, if i will not get laptop before 13 October then i will make strong complaint against sharaf DG and you have to compensate.

Kindly take immediate action and arrange delivery of laptop as soon as possible.

The item Bose acoustimass 300 ordered online on 4.10.18 (Order no. W994444) but still it is not delivered. As mentioned that it will be delivered in 2-5 working days. According to that 11.10.18 (excluding 5th & 6th as weekend) but still I didn't receive the invoice. I enquired to customer care for last 2-3 days regarding the delivery and every time they ensured that it will be delivered by 11.10.18. I enquired to customer care on 10.10.18 and they raised a complain and gave me the complain no. 1149871 but still it is not delivered. I have a function at my home for Navaratri but I will not be able to use it, I have to take rent of the system. I have to pay from my pocket to rent the system for Navaratri celebration at my home. I don't know when they will deliver.
It is very unsatisfactory way of dealing. They have to pay the compensation since they failed the deadline.

I Purchased TV (55NU8000) from Sharaf DG during the GITEX promotion (06 Oct 2018 morning), i was told the product will be delivered between 3 to 4 days (maximum by 10th Oct 2018).
On 4th day i called their customer service to confirm if the delivery is happening. They told me yes it will happen. On 5th day when nothing was delivered till 2 pm them i called customer service again to inquire the status. They told me it takes 5 days to deliver the product and will get back to me after getting feedback from GITEX sharaf DG team (seriously i was surprised to know that they have a different sales team who cannot be contacted and dose not share information with main sharaf DG).
Then i waited till next day and called them again, now they had a different response, they told me they are still waiting for feedback from GITEX team (what kind of professional company gives their employee more than 24 hours just to update on status of delivery).
To me it was very simple case of having too much on plate that they cant eat. Sharaf DG must have taken tons of order in GITEX and now they are struggling to deliver due to lack of stock and lack of manpower to deliver. On top of that they are not transparent about it.
I am not going to buy from them next time and will not advise any one else also to buy from them.

I purchased one TV 55NU7300 from saraf DG online service during GITEX, precisely on 02-Oct-2018. While purchasing the tv one agent of saraf dg online team (already raised complaint against him for providing false information to sell tem) informed that I shall be delivered of 1350 AED vouchers (fun pass, careem, Wendy and cleartrip) and installation is also included. I was also informed that the vouchers and installation shall be done on the day of delivery. Now the TV is delivered on 06-Oct-2018, but without the vouchers and no installation team came yet. I raised two complains each for installation and for the vouchers. The team is so careless that they even did not bother to attain the complaint. Once I raise the issue to DED and informed to saraf dg team that I am raising the issue to DED, they unwillingly addressed the issue of voucher and tried to send the voucher. But again with their natural habit tried to play with customer and was planning to send the useless voucher for careem, Wendy and cleartrip without the useful voucher of fun pass. Also till date no one addressing the issue of installation and my tv is lying at home without installation. What I understood that saraf dg online team is a combination of people who are master to put customer in trap to sell their items. Once it is sold no one will address your problem, even will never get and after sell service. Saraf dg has prepared and team drag the customer inside theor trap.

All the reference numbers -
Order number - order no-W993674
Complain number for not providing installation - 1131664
Complain number for not providing vouchers - 1131678
Complain number against the agent who provided false information - 1141423
Complain number for trying to provide part voucher (not all committed vouchers) - 1142973

Hi,
I had given my Lenovo tablet to service on 23.09.18 at Time Square and the invoice given by the service centre mentioned that the product is under warranty.However they kept delaying it on ground that the product is not under warranty.It is pertinent to note that the same tablet was serviced few months back by the same service centre and they should have had all records in their system.I had again furnished a copy of the invoice which clearly showed that the tablet was under warranty.The tablet again developed problems because of bad workmanship .The tab is required for child's KHDA inspection on Sunday.Request you to kindly intervene and arrange to release the tab at the earliest.

Unfortunately. Already 23 days passed handing over my mobile to thier maintenance due to factory defect issue
I PHONE 6.

I have keep on calling thier maintenance after two weeks from date I submitted and they confirmed that the phone is approved for replacement due to 3 major issues not possible to fixed.
So since 10 days im in touch with thuer maintenance customers receive and keep in saying still the replacement mobile not received yet?!

Honstly. This very worst bad experience I had in my life .

Hopefully, my companies will reach thier top senior management to take action abd improve thier services in the future.

Regards
Naser

I am complaining of non professional attitude of one of your staff at Al Wahdah mall branch, and the absence of customer rights.
Also, the head of the branch came to be helpless and not controlling

I purchased Mac book from your branch at Al Wahdah mall on 7/9/2018, together with some accessories and camera.
Sale women told me that, I can collect the device next day, so they will install Microsoft office on it.
Next day, I went their. She was off !. Her colleagues phoned her and she promised to make it ready next day.
Two days after, I went to collect my device with Microsoft office installed. She requested me to pay for this.
I was discussing with her and her boss, that no body mentioned earlier to me about paying!
She replayed ( I will pay for you)

Hi, I bought a Dyson V8 cordless on 4th Sept 2018 from Sharaf DG time square branch. This was sold to me for aed 2834/-. I enquired about V10 ( I had seen on the internet ) and was told that it is not available in UAE. I paid the full price for an older model v8 and bought the unit along with the 4 year warranty. Now in less than 3 weeks of purchase the same product is available at Ace for aed 2300/- and at Sharaf DG for aed 2500/-. In addition the model I had enquired about V10 is also available in the store for aed 2900/-.
I am very upset that the store did not inform me that the new model will be available soon. Further to that, my satisfaction has gone really low knowing that I was overcharged and the same product is now available at a much cheaper rate.
I called customer service and they politely excused that nothing can be done about it.
Had this been a mature market like USA, they would have either compensated me with the balance amount or exchanged it with the new model.
This is not a cheap product and I am very upset with Sharaf DG on the lack of transparency.
I would like you to reconsider and compensate me for the loss. I am willing to pay the difference and get the latest model. I would have not complained if the time difference was not so less.

Regards