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CB Mobile Phones Sharaf DG Ceramic cooker glass top breaks by itself but not covered in extended warranty
Sharaf DG

Sharaf DG review: Ceramic cooker glass top breaks by itself but not covered in extended warranty

M
Author of the review
11:18 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

In 2020 Dec I bought a Technogas Ceramic cooker with extended warranty. A few days back the cooker glass top just broke without any trigger. We were cooking as usual and heard a hissing sound. A few minutes later we realized that there was crack on the top.

I applied for warranty, but the service centre informed that physical damages are not covered under the warranty. I then checked the warranty terms but there was no exclusion for physical damage.

I asked the team which clause covers this, but they could not give me any such clause and just kept of repeating physical damage is not covered.

Firstly I’m truly disappointed that an appliance which was bought at a premium could just break with significant risk on us. On top of this Sharaf DG is not willing to include the repair under extended warranty thought prima facie it is not excluded from the warranty

Desired outcome: Cover the repair expenses under extended warranty

Sharaf DG response
Jan 03, 2023 7:48 am EST
Sharaf DG customer support contacts
Phone numbers

800 344 357

8000 8007

Address

Al Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud, Dubai, AE

Website

www.sharafdg.com

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Hi, We believe that our Onsite service team had already offered you assistance on the appliance repair job registered. However, please feel free to reach out to us at support@sharafdg.com for assistance on the same.
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    Al Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud, Dubai, United Arab Emirates
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