Sheetz
Reviews and Complaints

I placed my order and I noticed notes stating that there were no diced onions or peach purée and I thought no problem- my order didn't contain those things- my order did contain a sub a salad a Kona mocha and fries. After placing the order I was informed by the person behind the counter that you were out of almond milk- I said no problem just use skim - she said she couldn't bc she needed me to submit the whole order again- I said just the kona mocha ? She said no the whole order- so I did then she came back again saying I put the same salad in and I said yes and she told me that she had said you were out of mixed greens - I said you did not say that- my husband said u did not tell her that- she said well I meant to- I asked for mgr and she said she was the mgr- long story short in the end I was given no offers to appease me and I was not given the kona mocha that I paid for when she personally handed my husband the order without it- we realized it wasn't there 5 min up the road

My order numbers are 131, 034, and 243. We parked our semi in the parking lot for truckers andat 4:41 pm and went inside. The bathrooms were absolutely horrendous! And as a trucker we have seen the worst of the worst. Toilet paper and trash everywhere. Half the stalls didn't have any in the rolls. Plus none of the toilets were flushed even though they were automatic. Paper towels were empty but conveniently laying on my he sink in puddles of water so couldn't use those. I let the cashier know as we were checking out. No creamers all the ice cream machines were just liquid coming out. We ordered food and they forgot to give us the fries after about a 40 min wait. We went back to the truck and there were regular vehicles coming and out of the trucker area revving their engines. We ended up going back in at 8:30 and the bathrooms had not been touched. My husband stated the fact that the men's room had gotten 10 times worse. I would and do expect more from Sheetz. We have never had a problem with any of ur stores until now. There was simply no excuse for the conditions of this store.

I am very disappointed in the service I received at 1 of your locations. Not only was 1 of your employees very rude but my order was wrong. I do not deserve to be treated like the way I was. It was very embarrassing. I would like to know how we can resolve this matter this sheetz already has a bad review and I dont think you want more. Its a shame because im a frequent customer to sheetz. Maybe should stop at a different gas station instead.

I ordered a chicken Cesar salad wrap online and picked it up at the sheetz located in reading. When I open up the wrap, the wrap simply had chicken and croutons on it. The wrap was supposed to have dressing, lettuce, croutons, chicken, and cheese. The workers making my wrap forgot the main component of the wrap which would be lettuce and the dressing. I was very unhappy.

As I went into sheetz to pick up my order as I went to pay for it at store #207 at 1683 Berryville Pike Winchester, VA 22602 the supervisor Patricia was working register I told her I was picking up online order she got attitude and ask who for rudely. This has happened multiple times with Supervisor Patrica on multiple occasions that I have went into That sheetz that she has been working at as stated above.

I just went to play the lottery (I don't play often) and had 1 winning ticket and asked the girl if she is able to check my other tickets and she said she could. This big crabby, fat [censored] came up an told me next time to check them myself. I had no idea I could do this and had no idea where to do this. It was located around the corner about 10-12 feet from the lottery playing area, this made me feel like crap. Then continued to stand there and watch my every move as I play my numbers for tonight, she treated my like I was a criminal. I was singled out from everyone else there! This was at the Sheetz in Indiana, PA on 4th and Philadelphia, her name was Helen.

I specifically wanted to go to this Sheetz just off highway 29 heading towards Reidsville, NC. because I had been traveling for three hours and I could use the restroom and grab something to eat while heading to Eden. NC. To my dismay, ALL bathrooms except the handicapped were filthy with feces in all toilets and no toilet paper. This was so disgusting I refused to grab something to eat! If the restrooms were this nasty, I could only imagine how the food would be!

Hello, so two nights ago I sent my husband to sheetz around 11 to get us a taco salad to share. He comes back home with it and tells me he spent $8 on it, when we open it.. it only has lettuce, chips, and ranch on it. So I'm upset because we just spent $8 on the darn thing that has nothing we even ordered on it... so I send him back and tell him to tell them to look at our slip and put the rights things on it. So he takes it back down and he tells the counter, they don't even look at our slip or the salad and say "it's on there" so he brought it back home not fixed and we threw it out. This is all the time at this sheetz, the employees are lazy and don't seem to care they are making a bad name for Sheetz. If this sort of crap continues to happen then we will have to drive further to get better service. Thanks

I have two sheetz cards and my wife got gas in the morning. I got gas in the afternoon for a second car. We both used our own sheetz cards. My card number is...5152. I was charged $2.939 a gallon at pump 03.
I did not get the discount. Something weird happened when I tried to input my card. I got a msg like- no more discount on this card. What gives?

I am very disappointed with this and may go to other providers in the future even though your new station at Airport road in Lititz is very convenient for me.

John Ulshoefer
[protected]@gmail.com

Every time I get a sub, the roll is essentially flat and all the toppings are piled on top. The roll should be somewhat larger, or at least offer an oversized roll. People like good bread and these subs are messy with all that stuff on top and you can't even fold them closed. I would order a jumbo roll if it was an option. I recall this place that had giant sub rolls and they were truly delicious.

Just a suggestion :D

Hello,
I had went through the car wash at Sheetz in Keyser, WV because I had some dried water spots on my car along with some dirt and dust. Usually the car wash does amazing and gets every last spot, but this time it did not. I chose the $9 wash and when I pulled out of the wash, my car looked no different. The dust was the only thing that came off. I would like a refund since the wash did not work. Thank you.

The worker Debbie was her first name was very rude grabbed my sheetz card and slammed it down as my hand was out to grab it! Did not greet me at all with nothing! Just had a nasty mean face the whole time! I stop at this Sheetz very often and never been so disappointed with the service I received today! I will stop else where for food if my daughter and I are treated like this again!

Went to buy beer at your Bradford pa location and he would not sell it to me because my license had expired recently. I get the policy but I am clearly over the age. But what confused me as that an impulse buy of cigarettes he was ok for me to purchase even knowing my ID has expired. I am pretty sure you are supposed to card for that as well. Ps the garbage can out back was overflowing garbage onto the side walk as well as someone spilled there soda all over the walk way as well.

I ordered the grande tacos and asked for no jalapeños. Not only did all 3 tacos have at least 5 jalapeño slices and diced jalapeños, but the tacos were ice cold. Even the meat was ice cold, like it came straight from a refrigerator. I waited approximately 25 minutes due to the store being very busy on a Saturday and only having 2 workers in the food prep area. I expected much better quality after such a long wait.

I ordered a salad with steak and when I went to eat my lunch there is not steak on the salad not to mention seems like alot less lettuce then I usually get and to pay extra for eggs to get I quarter of an egg. Very disappointing. Tried calling the sheetz and the phone just rings which makes it more frustrating.
I dont know if I need to go there and talk to manager or what.

Last night I went to sheetz and ordered food at 12:49 and did not get my food until 1:55. I stood there and waited over an hour for fast food at a convenience store for food. At first I was just astonished that it took that long for fried food. Then I soon realized that the people before me waitEd EVEN LONGER than I did. Not once did anyone receive an apology, a thank you, anything. This was just ridiculous. The craziest part was that when I received my food IT WAS COLD. sheetz will not be receiving another penny from me anytime in the future.

5 pm Oct 9 order 2 chili hot dogs it took 45 minutes for hot dogs! Looked saw 1 person making 2 -3 different ordered food at same time 2 other employees doin nothing an 1 outside smoking clearly at 5 pm people getting off work so store busy ...if this is sheetzs standard procedure at this time of day i will take my business else where 45 minutes is too long an making several orders at once is crazy an others not helping is not good business or training

This store just opened... kitchen area floor has food laying on it throughout the day not cleaned up..lottery machine has been broke twice..milk shake machine down twice ...ordered smoothie w/Greek yogurt tasted awful they made another but my mouth remained damaged from the first the sips tasted the same ... finally threw it out
Lost $4.68 plus tax

I would really appreciate it if the company would stop contacting me. I'm a little tired of getting emails and messages when I keep getting rejected. I haven't applied in over a year. I understand you will not rehire me. I'm just upset they won't rehire me after I put in 5 years. I love Sheetz. I loved where I worked. People make mistakes. But if I'm never allowed to work back at Sheetz, please stop contacting me.

Hello. On Sunday Oct 7, on the way home from West Virginia, my parents bought a bag of regular pepperoni rolls and a bag of hot cheese pepperoni rolls to bring to me as a gift. (We are from West Virginia and these are my favorite thing ever.) We live in Fredericksburg VA now. They were given to me on Monday morning, (10/8) and by that night the bag of regular pepperoni rolls were all moldy. My parents and I were both very disappointed as we cannot simply just go buy more.