Sheetz’s earns a 1.0-star rating from 1497 reviews, showing that the majority of convenience store patrons are dissatisfied with overall shopping experience.
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potato skins
The other night I ordered 35 mins ahead on the app when i got there my food wasn't done & there were 15 ppl ahead of me to get their fiid. So tonight 10/28/19 I ordered the potatoe skins with pulled pork which is almost $8 after working a 15 hour shift. I get home and they are so undercooked its unreal!! Please make sure food is being made decent atleast!...
Read full review of Sheetzready to go food order
I stopped in a little past 9:30 to grab food. I decided to buy a chicken sandwich, and a 2 for 5 sandwich and a bucket of fries, around 17 bucks of food. Fast forward to 10:15. I've seen two sets of customer's order after me, and receive their food before me. The two night shift employees have been bad-mouthing me behind the counter telling me I'm...
Read full review of Sheetz and 1 commentfood order
It took them 35 minutes for mazzorela sticks and a peanut butter smoothie. The woman got mouthy with me for asking how much longer it would be. I will definitely not be coming back and i will blast this problem all over my community. Completely rude and disrespectfully. I also heard them vomplaining to each other and whispering about me. Many others was getting upset because of the wait time.
Read full review of Sheetzservice
I visit this location at least twice a month after I get off of my part time job down the street. This is the 1st time I've visited the store and felt uncomfortable. While ordering my food I noticed the rep talking to a gentleman interrupt their conversation to talk to another rep who was located in the middle aisle. Do n't think anything of it, but when I...
Read full review of Sheetzeverything
Several times this month I have stopped in this location and was utterly in happy. In the past month I have experienced no coffee cups, no lids for the cups, no coffee, and several times no creamer. Not to mention coolers were not stocked, floors were disgusting. The manager does not care about the store or does she care about the customers. I already do...
Read full review of SheetzMy food
I ordered Mac and cheese, a cinnamon and sugar pretzel with caramel and peanut butter sauce, Wisconsin cheese bites, and cinnapopperz with cream cheese. When I got my food, the caramel was dumped all over the rest of the food, it was everywhere and made a house mess. The pretzel was hard and didn't taste good and the cinnapopperz looked and tasted like they...
Read full review of Sheetz and 1 commentfood
We ordered several food items and did not receive two of them in the bag. This is not the first time this has happened and it's virtually impossible to check the order before we leave because of the way they're stacked in the bags. This put me out over $10 and I live too far away to go back. I will NEVER order food from here again without pulling EVERY item out and double checking that my order is correct
Read full review of Sheetzmto food
Numerous times this has now happened. Ordering food and it not coming how we order. It's gotten to the point of why bother customizing on a screen if I can't get it that way. Husband and I just got lunch, took it back and I got the hotdogs but no toppings I ordered. He ordered a sub and asked for it toasted, not toasted not his toppings, we pay for this stuff, a lot of times extra for cheeses and such and never get it. If you say anything inside, it's just, sorry about that. We frequent Sheetz and usually recommend it. But it's seems like in the last month we have gotten more orders wrong than right. And another $7 something that came out wrong. Besides that, the fries were terrible today. They tasted like old grease and were soggy and cold. So disappointed.
mto counter
The people working there are complete [censored]s! I sent my husband and he ordered it correctly but they're too stupid or lazy, I'm not sure which, to complete the order properly. I ordered a nachos and cheese with extra cheese and salsa. They make it with just normal amount of cheese and send a packet of picante sauce. One.freaking.packet. Pathetic! Had I gone...
smoothie
I paid for a 24oz smoothie and about 1 inch from the top was empty. The 2 employees behind the counter said that they were told that's fine just send it out. If I'm paying for a job 24oz then I expect exactly that. This is the only sheetz were my smoothie wasnt filled upto the top. You really need to teach your employees how to accurately fill up a cup. The picture is what I walked out with.
mto
I often visit this location for my 30 minute lunch break, as it is the closet location I can get food. This arrangement between us work out wonderfully for a few months, then like many relationships the "honeymoon phase" started to fade away. It was little things at first like, forgetting napkins and the like. Then it progressed to focusing the your...
Read full review of Sheetzsnack wraps
I love the grilled chicken snack wraps. I have been sick For about 2 weeks and finally felt well enough to go to my local Sheetz to place an order. I didn't open it and check in the store, but I always wait til I get home to enjoy my snack. I shouldn't have to check it.
My order was missing things and it just wasn't what I wanted. I ordered olives on it and there were none, they were sloppily made, and cheese was on one half but not the other.
It is just plain disappointing. And I wanted someone to know.
Not a good forum for complaints
appetizer platter
i waited for TWENTY MINUTES for my food. they gave me completely burnt fries in a size smaller than what i ordered first. then i get home & my appetizer platter is completely wrong. i ordered wisconsin cheese bites, popcorn chicken, & onion rings. i open the box to 2 macaroni & cheese fried triangles, 3 big pieces of chicken i think they're called chicken...
Read full review of Sheetzservice
This has happened before but I buy a frozen latte or mocha every single day and most days are good but like today I have received a large cup which I ordered a large and I get less than small of the drink I ordered. If I knew I was going to be receiving a small I I would have ordered a small and not gotten charged for the large. This has happened many times but I cant afford to continue this and not even get what I paid for.
Read full review of Sheetzcomplement
Quite the opposite, I was coming from a long shift and wanted some beer and food to quell my struggling day. Beer choices were alright, could be more craft-beer friendly :). But the mac and cheese platter is what made my night. I order some weierd crap in my mac and cheese platter. This bad boy was presented with excellence, some friggen pickles layed around the perimeter and the banana peppers scattered beautifully throughout. Perhaps the 3 beers before I reheated it skewed things; but it looked legit af. No joke, the food took a bit longer than usual to prepare but I would learn to accept longer wait times for quality. Sheetz is not a fast food restaurant! Keep your food to a higher standard and I will continue eating there. Thank you. Also night manager is pretty cool and deserves more money and stuff. She is very friendly while checking me out.
location
We need a sheetz in Gastonia nc please. We have QT's and they don't have a selection of food nor is The food any good. The closest one is in hickory, but it's 35 minutes away. The staff is always friendly. We love sheetz and stop everytime we are traveling and see one. The food is great and the gas prices are always cheaper than anywhere else. Is it a possibility? 😁
food preparers
First I want to comment how nice the cash register lady was, wish I would have gotten her name. I was waiting for my food they called my number, I went up to get it, checked my bag and 1/2 my order was missing, so I said something the lady was like oh I am sorry I will get that I said okay no problem thanks, well she gave me part of the other half but...
Read full review of Sheetzbucket of totz.
Just got home after 30 min round trip to sheetz for totz we'll get home open my bag I'd be lucky if it's at least half full... I'm not very happy about that I provide sheetz a lot of business.. it's my meeting spot for all my employees in the morning I put gas in 4 trucks n most days buy breakfast n lunch there for everyone I spend a few grand a week there easy
Food and service
Workers neglected to include all condiments that were paid for in the order. Unfortunately, we were home before we realized we were missing anything from our order. This happens quite often at this location. In addition to a long wait time for "made to order" food, condiments are commonly left off of orders. Neglecting parts of an order leaves food inedible and is a waste of money for mediocre fast food.
Read full review of Sheetzdrive thru wait time is very excessive
We were in line at the drive they for 45 minutes tonight for a Kona Mocha. There were two cars in front of us. I do not know what the issue was with the first car but the next car in front of us took 15 minutes and finally decided to leave with no transaction. When we got to the drive they our Mocha was ready and we were they in two minutes. 9:35Pm start...
Read full review of SheetzSheetz Reviews 0
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Overview of Sheetz complaint handling
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Sheetz Contacts
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Sheetz phone numbers+1 (800) 765-4686+1 (800) 765-4686Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
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Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
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Sheetz social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
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