Sheetz’s earns a 1.0-star rating from 1497 reviews, showing that the majority of convenience store patrons are dissatisfied with overall shopping experience.
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hot dogs
We went to sheetz last night around 2am 11/17/19. Drove up and ordered two hotdogs and provolone sticks. When we got home to eat hotdogs they were dried out burnt. This is the second time that this had happened. I usually visit sheetz to grab lunch. I was at another sheetz a few weeks ago ordered a grilled chicken shnack wrap and it had a black hair in it...
food
Call 1st complaint is the cashier was called over in the middle of my transaction to do something else . After waiting approx. 10 minutes for my food thinking it was busy. the employee says oh my slip didn't pop up did u pay. order my food and realize that they have for4 99 Burger combos I wanna ask for the manager he said he was gonna be a 200 charge of a...
breakfast sandwich
The sheetz in Meyersdale Pa. #089 needs to get their act together. I have been suckered again. When I need to visit the hospital there I go in for something for breakfast. Ever time I think maybe this time it will be good and correct. I am always wrong. Again this morning I ordered 2 breakfast sandwiches one for me and one for my husband his didn't have the bacon on it and mine was not good.
The staff.
The staff is so rude and literally expect you do so so many tasks but can never thank you for them. Nor do they acknowledge when you do things not asked to do. There is only around 3 staff members that are nice to me and arent absolutely rude. Not to mention the staff is rude to customers at times! Then "apologize" by giving them a coupon. Its ridiculou...
Read full review of Sheetz and 1 commenthot dogs
I ordered the late night deal requesting two hot dogs with chili, pepper jack, and onions. However they put nacho cheese instead of chili on them. It was not a busy night so I. D.o.n.t understand how a mix up could have occurred. The late night deal has been a promising deal that I have used often, but I may stop due to this. The sheetz in Indiana pa is consistently messing up orders even when it is not busy.
online ordering then picking up drive thru
I ordered our food online. I was told before when I did that, for drive thru..just drive up to the second window. So this is what we have been doing. Noone comes to the window, we honked the horn, and then a girl comes to the window and tells us we have to go back to the first window to pay. There was a car back there so we ended up going in to pay and get...
Read full review of Sheetzhoagie I have received
Someone needs to put these people in more training. I ordered food my way and got nothing I ordered on it! I paid money on food that I was not going 30 miles back to get it right. Why can't they read what is on the order and do what it says? My name is Kathleen Metz 221 front mountain Rd. Allensville, Pa. 17002, phone is [protected].p.s. if I wanted just bacon and bread I could have ate at home.
Read full review of Sheetzmiranda at sheetz #376
I was rudely accused of stealing from a display while waiting on my latte on November 6th 2019. Miranda said to me to place the item back when I already did when I saw the drinks coming to the counter. Then stated it looked like that was what I was doing. I babe never been disrespected like that for simply looking at a display which they are intended for. The manager then followed soon behind my boyfriend and I out of the store. Only returning into the store after my boyfriend confronted the manager about the situation. The manager stated she was sorry and it would not happen again. Customer service is not confronting a paying customer of stealing.
food service
I go to sheetz quite a bit in the mornings. And this morning kinda got on my nerves. I ordered a popcorn chicken wrap like I do al mlm ost everytime. Even though it's kinda pricey it's still good. Well it seems lately it's getting smaller and smaller of a wrap. Less and less chicken. Well this morning really upset me because I got my food and left and on...
given spicy chicken sandwich instead of regular/sauce
Hi - not really a big deal, but still was a bummer. So, I ordered a home style chicken sandwich tonight. My car is in the shop currently, so I walked the 10 min walk in the cold after my shift to get a sandwich. I should've checked, but got all the way home & took a big bite to realize it was a spicy chicken sandwich instead. I tried eating it anyways, but halfway through the spiciness got too much so I ended up having to give the rest to my roommate. Also, last time I ordered from sheetz, they forgot the honey mustard I ordered. None of this is a very big deal, just a tiny bit inconvenient & upsetting. I hope this reaches someone who can remind workers to just double check to make sure whether the chicken sandwiches are spicy or not. I don't want anyone to get in trouble, just letting you all know.
customer service
A worker of Wayne Ave Sheetz in Chambersburg, Pennsylvania, Melissa Cornelius, unprofessionally contacted me on Facebook messenger regarding me using EBT/Food Stamps. The only way she has that information is because I have used it in her workplace to purchase food multiple times. I feel she discriminated me for getting government assistance and took information from the workplace to attack me through social media. She has now made me uncomfortable to go into two Sheetz her son Chambersburg because she works there.
food service
I was at Sheetz in Monroeville pa getting some food. And they forgot about my order then they made it wrong and I was waiting for a hour just to get my food. This is ridiculous, I have never had so much bad service from sheetz ever until today. I absolutely live sheetz but I'm thinking about never coming back to this location again because they have...
Read full review of Sheetzlaziness
I turned 18 yesterday and I went to go buy a tobacco product and I was denied service because my ID is red still. Even with my red ID it says on the back it's good for at least 30 days after. The DMV is closed on the weekend so I wasn't able to get my blue ID. The manager gave the instructions that I couldn't buy the tobacco product even though I'm 18. Thi...
Read full review of Sheetzcustomer service/ food is never made right
#1 incident Took over 30 min for all my food and drinks to get made. Employees were busy so I waited patiently. Once I got my food they gave me mozzarella cheese sticks that the cheese was completely out of. The whole container was a big ball of breading pasted together with cheese and thrown in the same box as my jalapeño poppers which I ordered...
Read full review of Sheetzkitchen helpers
I ordered a taco salad today November 1st at about 11:30. I asked and paid for extra taco sauce and chili an extra chili on my taco salad. I got a taco salad with no chili and no taco sauce, however, I did get six packs of malt. your employees are not rocket scientists, and they are not rewriting the Constitution. they are only to do their job of preparing...
Read full review of Sheetz and 1 commentmade-to-order sub
I selected to have my sub toasted. I watched him toast only the bread that is not the option I chose. This is not the first time this has happened it was store 479 this time. But the last three Subs I've gotten from you guys I chose toasted and they only toast the bread. I'll give me the options if you will not toast the meat and cheese also. It's only thing you'll toast is bread then I'll stop ordering Subs.
made to order burgers
Burgers were ordered by my phone, was completely wrong in every way! Everything was missing, no sauce no toppings Things on it I didn't ask for, and what I wanted not even on it The receipt was on the burger! All they had to do was read the ticket! And I was already home and in bed My boyfriends burger was also messed up but he didn't tell me until after he had eaten it!
sheetz# 335 only gave me half food my order
Sheetz #335 at 499 Evans City Road. Butler PA 16001 phone # 724-482-2059 on October 31, 2019 at 2:44:13am . Order # 055
I ordered two premium Ham Sub whole sandwiches. I only received 1 whole sandwich.
I only noticed this after I came home from Sheetz #335. This is a newly re-modeled Sheetz but VERY POOR SERVICE RECEIVING 1/2 my order but charged full amount. Receipt Bar code 0010000001920557 from food Receipt. Just because it's late in the early morning does not mean I can be charged full price for half of my order. I can provide more information if needed. My personal email address is syfy.6.[protected]@gmail.com. My Sheetz member card # [protected] I'm able to provide my credit card information if needed. I tried to provide a picture of food order but all would not let me. Before this Sheetz remodel this is not the first time I received poor food service from the late night staff which is an employee / customer service issue. My name is Bob Hitchcock phone# [protected] I can provide more information upon request.
order accuracy
I ordered a breakfast sandwich (Oct. 30th, order #98) with chicken. My receipt has chicken fritter on it so probably not a computer issue. After the drive home I unwrapped it & there was no chicken, just egg cheese and pepper. This is the only time sheetz has messed up my order but it seems like a big thing to overlook. If there is anyway you can review what happened to the order I would appreciate it.
Read full review of Sheetzpopcorn chicken sub
I ordered the Popcorn Chicken Sub on my phone (mobile order) to avoid visiting the cash register because the line is always long during lunch. My Sheetz app said that my order was ready at 12:20 but they didn't put it on the mobile order pick up shelf, so I waited for 10-15 minutes for them to put it on the shelf and during that time 5 or more people came...
Read full review of SheetzSheetz Reviews 0
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Overview of Sheetz complaint handling
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Sheetz Contacts
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Sheetz phone numbers+1 (800) 765-4686+1 (800) 765-4686Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
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Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
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Sheetz social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
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