SheInside / SheIn Group
Reviews and Complaints

I placed an order of 30 items totaling $289.43 with SHEIN on June 20th. They split the parcel into 2 and I received the 1st parcel with only 2 of the 30 items on June 26th. On June 30th it said the 2nd parcel with the rest of the 28 items had arrived at the local courier here in the U.S. It stayed stuck there for a week so I began to contact *** thinking it was an issue on their behalf as I had a tracking number and when I tracked on their site it stayed stuck at "shipping label created in Jamaica, ." Which is odd because the stuff is coming from ***! Well the numerous time I spoke to *** they said they never received this package and that it is a 14 lb bag there's no way that could get lost easily. They informed me these big companies create manifests since *** can't scan the ***+ packages these companies ship out within a day and they just put trust in them that they ship every package on the manifest out. Well this particular manifest of ***+ packages had 3 that didn't get shipped out and mine was one. The agent said more than likely they ran out of stock of some of my items. I didn't believe that to be true until just 2 days ago when Shein FINALLY emailed me back saying some of the items I ordered were out of stock...yet for all this time they've been saying its shipped and here in the U.S. They said they could reship or refund. I showed them items to replace those in stock, they said they can only give me the exact item in a different size if available. It is near impossible to reach them! I've reached out on every social media they have and when they do respond they say to message them and NEVER answer me! The customer service agent replies every 24 hours which has dragged this issues out further. I want the items more than anything as I needed them for vacation. Please help, I've never been through so much hassle or had to fight this hard for my money spent.Product_Or_Service: Clothing/Shoes Order_Number: GSHM7600W000W8M

In the past I have ordered from Shein a lot! I mean I have spent thousands of dollars with his company. Recently I placed 3 different orders and have literally been caught in the middle of a scam between Shein and LSO, the shipping company they all of a sudden started using. Why would they move away from *** They will not answer that. My packages were to be delivered on 12/14/2022. They never showed up. Today is 12/20/22 and the tracking numbers all show fake information. Shows my packages are in a *** zip code with attempts to be delivered but could not because of a gate. What a laugh! There is no "gate" on my property. I have contacted Shein everyday through their bogus chat system and the reps either lie or keep you on hold until they disconnect the chat line. They respond eventually through email saying "shipping is out of their hands." So basically you all of sudden stop using a legitimate *** to switch to LSO where people's packages come up missing or get stolen and then they basically just wipe their hands of it. The truth is that they know what kind of company LSO is. Why would you risk losing business by shipping through a fraudulent company like LSO? Why risk losing loyal customers? The truth is, Shein does not care about it's customers. They only care about the fake "influencers" they use to promote their business. They will make sure those "influencers" get their free packages in the mail with no issues, but actual customers that spend their hard earned money, they could care less about. Funny how that works! I hope people read this and take it seriously. Stop shopping from foreign sites like Shein, Romwe and Fashionova. These people do not care about you. It's all about "clout" with them. Thousands of dollars I have spent with them just to basically be ripped off during the holidays. Never again! You people will never get a dime of my money. I have filed a case through my bank and I will never shop from cheap sites like these again!

I ordered 4 ladies tops in two different orders in two different order numbers and returned everything because all I got a better price at store so I returned everything last week. Before returning the items I read Shein.com instructions which stated customers can ship everything one in package even if the return has different orders and order numbers and that if a customer ordered multiple items with different order numbers it can be returned in one package. While checking to see if Shein.com received my return it only acknowleged that they received 3 tops from one order number *** for $40.58 the next order number *** for $21.57 it states that I cannot return it as it is too late but I already returned the item and they only acknowledged one order number returned. Shein provided me with the return label after they deducted $7.99 from my returns I think the return package was scanned and it scanned the first order with the 3 items only. I packed every item in a ziplock bag and wrote the order numbers on each item including order number *** which had one top for $21.57 which is not acknowlegded by Shein.com. I called many times Shein.com phone number and a automated message says that I will have to go on-line and check the status or any information I need but when I checked only one order number is acknowledged to be received. I am on a fixed income and look for bargains and cannot afford to lose money for someone elses mistake. Shein.com needs to open my package which include both order return items in it.They also provided me with a 2nd return label but I only used one now I think they will also charge me $7.99 for the second label I have not used. I cannot get hold of any live person on their customer service line that is why I am reaching out to ComplaintsBoard.com for help. i am asking for $40.58 for order number *** and $21.57 for order number *** total $62.15 to my credit card no store credit

They refuse to refund me my packages that have been reshipped to the wrong address that the team is making up. The address on record is correct and when they send the package, they don't use the address on record. Their customer service says that because the address they have is correct they cant do anything. I know the address they have on record is correct, I input it myself. USPS has assured me over 5 times (the amount of times this has happened) they cannot stop a package from being returned to sender due to incomplete address if the sender inputs the address wrong and only commerce can edit address so there is nothing anyone can do to help this but SHEIN itself and they refuse. They have sent the packages 5 times to entirely different zip codes than my own and when confronted with these facts with screenshots, chat transcripts and evidence form USPS, they deny that they have done this. USPS can confirm they in fact have done this and even with proof from USPS, they do not take accountability and refuse to fix this. It's been almost a month of this and over 7 customer service contact attempts to resolve this with them directly and I will continue to emphasize I only need customer service due to COMPANY ERROR, NOT USER ERROR. I wanted the things I purchased, I tried to resolve this pacifically, they do not want to refund me for the orders outstanding because "they can still arrive within ETA". They cannot arrive to an address that does not exist. It is a waste of my time and USPS resources that they cannot do this simple task correctly. Attached are transcripts I requested transcripts from another instance and they denied giving me the transcript but they said i could pull up the conversation using CONVERSATION TICKET #*** USPS has records of my calls originating from *** on Sunday (5 times) and there is record of our conversation because call was recorded. I requested a transcript for this purpose and they said they didn't have the capability.

On Jan 25, 2023 I purchased items for Valentines Day and it was supposed to be here by Feb 8-9. I received the tracking information and checked on it daily to keep up with it. The last update I received was on Feb 5 stating the packing was in transit to *** from a partner facility Pitney *** which is located in *** ( mind you I am located in ***, ) The 9th comes around and there is still no notification that my package is on the way to me and the tracking info is still in transit to *** from Feb 5th. I reach out to SHEIN live support and they told me they would have to reach out to the shipping company and I have to reach out to *** to see if they have my package, like I work for their company or something and I need to wait for an update and I need to give them till the 16th and if I dont have my package they will be able to give me a refund. Today I decided to reach out to *** because there was still no update from SHEIN nor from my tracking information and guess what !? *** does not have the package! I then reached out to *** and they told me they could not give me any info on my package and only SHEIN is designated to have that. I try to reach out the live support again multiple times under the account that my order was on and it kept saying it was busy and try again later but it clearly said they are open 6am-8pm PST so I found that extremely odd so I decided to sign out the account then try to reach out to live support again and they are magically not busy anymore. It took the agent forever to find my order saying that the tracking info I had was not with an order in their system even though I sent several pictures with the tracking information showing my package and screenshots of my payment from my card. Eventually she could pull it up with my phone number and I explained to her the issue and that it needed to be resolved today. She could not help me and said I had to wait for an update so now I want my money back and more!

First order I made included an outfit I needed for my birthday, so I order a month or 2 in advance. Along with express shipping which was supposed to be free as I spent the correct amount. I didn't get it in time, had to pay for the express which was quite expensive! Then half my order was unwearable due to the quality; beyond poor. Off/crooked stitching, looked cheap, broke before wearing.. was not happy! Or with the fact that everything is individually packaged into plastic bags; talk about waste and the environment ***! So unnecessary. Half the items of course werent returnable, and best they could do was 50% refund and a couple of points which expired right away. I wasnt pleased but finally accepted, then never got it. We had a long period of time with emailing, I kept thinking it was resolved but then I'd check my bank statement and nothing. So the lasttime I was following up with it, I was ready to make another order and give the website a second chance, as I did really enjoy a few of my purchases. I go on the website as there's a sale I want to take advantage of, and *** off with a promo code. I go to pay/on the last step finalizing and one of my items I really wanted sells out, which messed up my whole cart. It removed the promo code, wouldn't let me add it again. I thought maybe the last step it would but nope I end up paying full price. I immediately contact their customer service chat, explain what happened and ask to be reimbursed. All they say is to cancel the order and redo it, but there was no guarantee my shopping cart wouldn't have more items sell out. I didn't want to risk that, so I add to the last email and request that the difference be added to my refund I'm still waiting for. Now it's been nothing but circles and them reasking everything I've gone over. They could scroll. Couldn't be more annoyed! I want the agreed refund, I spent a lot for both orders and not even half is wearable. They keep saying I could get the promo on my next order-_-

On 11/22/22 we placed 2 orders. *** daughter One order was $197.47 and the other order was $94.90. The order of $197.47 was done as afterpay with payments on 12/6/22, 12/26/22 & 1/3/23.The other order of $94.90 was paid in full at the time order was placed. Both of these orders were placed at the same exact time.There was items she is keeping and there is items she wanted to return. When she went in to do return, system would only allow her to do return on order # GSUNQ318C00NGPF and not on order # GSUNQW1840000R1. We are not sure why this is, as they were placed at the same exact time. My daughter e mailed shein & never heard back. i finally started e mailing *** refuse to accept my 2nd return stating that their system will not allow this cuz we exceeded return period. When we originally attempted return, we were within time frame. Why their system accepted one return & not the other is what puzzles me. I have e mailed them for 3 weeks *** keep saying they cant help cuz their system will not allow. i just want to return my unwanted items & get my refund. can you please help me get my 2nd return & refund This just leaves the return on the GSUNQW1840000R1 order. We would really like to be able to return these items. And Im afraid you are going to tell me that time has ran out for the return, but if the system would have let us complete return on this order @ the same time we completed the other return, we wouldnt be having this issue. Can you please let me know if we are able to complete the return on the GSUNQW1840000R1 order. If not I need to know what my other options are as these items do not fit and I have no use for them. Any help you could provide would be greatly appreciated. My account is under *** My order # for the 1st order totaling $197.47 is GSUNQW1840000R1 My order # for the 2nd order totaling is $94.90 is GSUNQ318C00NGPF If you need any other information, please let me know. Thank you

So I ordered some things from off the website shein during the cornovirus outbreak, since the website was making claims that they were delivering and shipping products in the same amount of time as previously. As expected the delivery took longer than claimed which I was expecting so I had no issues with that. I ordered my merchandise May 29th and my order was shipped June 1 and the expected delivery date is June 27. And though out this time I have been tracking my order occasionaly and it usually says being shipped and in some state. But my address was changed during the delviery which I tried to change but it said it cannot be changed since the products have been shipped. Now I do have it to where if things get sent to this address it gets redirected to the post office. Just recently I tracked my order and its said delivered in Califronia which caused some confusion because I am on the other side on the country.What I do not underdstand is why a company like this one do not have a customer servive number or a email that people can contact when they have issues since alot of people buy from here. I called their international hotline that they have which is *** which did not work at all. I used their automatic chat system which told me to get in contact with the courier comapny where they do not relay any details on how. I found the number to the couriere comapny but SURPRISE it did work. I emailed them and currently waiting on a response back. but my issue is for the fact that they did not reach out and let me know that the items where being sent back and I called my post office to see when these items where bounced back which was in June 13 and now its June the 26 and there were no emails at all saying anything about my packagae. I had to find out this information by myself. Although I would still like these items there is literally no way for me to get them cause there is NO CONTACT INFORMATION AT ALL even if i decide to get a refund.Product_Or_Service: Clothes

Approximately 3 weeks ago I made an online purchase of about $200 on Shein site. I paid extra for a shipping guarantee. I received several texts before receiving my package about paying duty and tax. Unaware of additional costs, I had to pay $42.48 to DHL with my credit card to receive my items. The clothes were disappointing, either too small or see-through. Despite risk-awareness from reviews, I proceeded with the purchase. Customer service communication was challenging, with repetitive responses and no return label provided. They insisted return costs were my responsibility, as stated on their site. Unforeseen expenses like customs fees made me regret the purchase. I'll end up spending roughly $300 for barely $50 worth of wearable clothing. The company should improve transparency regarding customer obligations. Many would reconsider ordering if aware of the potential extra costs. Product_Or_Service: Clothing Order_Number: GSHMYX00Q00035R

I placed an order online with SheinUSA.com, on 6/23. The items are meant to be the presents for my daughter's 16th birthday. She actually found this site and was so excited that all items were available in her size (s) and color. So, I placed an order. Based on the confirmed delivery date the order would have been delivered by 7/5. On Monday 7/6 I wanted to check the status of the order and went online SheinUSA .com to see if the order is shipped. Also, I wanted to mention that the total amount of $98.19 was charged on my credit card on very next day 6/24, which was very weird. Normally, they $$ is charged when the company ships the order *** and all legitimate companies doing this). Thanks God I was able to print the items descriptions, with each item' s number and the total amount, before I logged out their website. However, I never received the email confirmation or the official receipt with the tracking number to my email. Normally, I'm very careful and research or look up the company online. Unfortunately, I haven't done it at this time, and I regret very much. This company is so clever and sneaky that they actually provide you with a promo code at the time of check out, they discount your purchase with 10%, so basically they trick you more and you will believe that you did great with saving some $$. It was alerting when I went online and can't find my order, the ridiculous and funny message says 'OPS, NO ORDER AT THIS TIME'. Unfortunately, there is no customer service phone #, no live chat or email available, I can't communicate with someone at the company regarding my order. I went on *** and read so many bad and negative reviews I was shocked. I'm angry on myself how I didn't research before. The bottom line is that this company is BIG SCAM and whoever runs it they are CRIMINALS. It's so disappointed that due to COVID we can't have a Sweet 16 party, and now my daughter can't have the presents too.Product_Or_Service: Merchandise/ clothing Order_Number: GSHM7700T000Q8L

We made a purchase on June 3 on the Shein website for my daughter using her birthday *** giftcards to make the purchase. The items we had to return totaled $62.33 and it states on our account that they were received and a refund was issued. We did not receive a refund since we had used gift cards so I contacted the company. I spoke with *** who instructed me to purchase a Vanilla Gift card at the store for $100 and they would be able to put a refund onto the card for the $62.33 and the $100 for the cost of the card. I had difficulty understanding any of this but finally just agreed so we could get the refund that was owed to us. After going to three different stores and unable to find this gift card I contacted *** and he then told me to get the *** card and how Shein has some type of connection with paypal and the *** card so they could apply the credit to this card... I went to the store and put $100 on an *** card and contacted *** again. I was still trying to get more clarification as to why Shein could not just put a credit onto our online account and we would just make some more purchases to utilize the $62.33, *** continued to explain, or at least try to explain, why this could not be done. He just repeatedly told me that I needed to give him the *** card info in order to get our refund. Well I got very upset with him and told him again that none of this made any sense to me and an *** card is a card used for ***. He just kept trying to explain that the card could be used on Shein as a way to put money into my Shein "wallet". I repeatedly told him that I was not comfortable with this whole process and that I either wanted a refund check sent to me, a refund put onto the credit card that I had made other purchases on Shein with, or a credit just put onto my Shein account. He told me that the only way I would get a refund is if I gave him the *** card number, which I refused, he then told me I would not get a refund and hung up on me Product_Or_Service: clothing Order_Number: GSHMYVOOQOORKY

I have had money in my wallet from a return in January. An order was fraudulently placed on my account on May 12 using the money in my Shein wallet, which was never initially withdrawn. The order was promptly canceled as per the fraud and refunded to my wallet. Upon correspondence with Shein, I updated and confirmed my return account to be my PayPal account. Pursuant to Shein's fraud prevention requests, I submitted requested verification documentation of an ID displaying my name and last name so that a refund can be issued to my PayPal. I was given the back and forth of the money should be in my account within 1 to 7 days and then was told 7 to 14 days. It has been over two weeks and there has been no issuance of a refund. I have placed this for investigation with PayPal. There is no record of a refund with PayPal. Shein alleges that the money was refunded but provides no proof other than a generic autogenerated screen shot indicated return completed on May 13. How could a return be completed with no record of a return. I have been trying to solve this problem, but Shein support is often contradicting themselves and has not provided me the requested proof of my refund aside from a false screen shot. Shein has stolen my wallet money of $55.00 and claims it is no longer in their account. Shein claimed said money was sent to my PayPal and then had the audacity to inquire if it was sent to a worldpay account; an account that I have never had, made, knew of, or even use in the U.S. I have screen shots showing the conversations with Shein support stating the money was sent to PayPal. Now I am told to check some other non existent account? Shein steals your money, provides no proof on their part as to where the money was sent, and continues to evade answering. Shein claims that the money is no longer in their bank but fails to show it was ever sent. A SCREENSHOT OF AN AUTO GENERATED COMPLETE ON THE WEBSITE IS NOT PROOF OF RETURN. SCAM! Return my money!Product_Or_Service: Retail Order_Number: GSHMYC006000WXE Account_Number:

Please see below complaint that has not been resolved; therefore, I am reaching out to you for possible assistance. I have been trying to reach out to this company for better than 2 weeks now and finally decided on sending an email to them, with no response that has been forthcoming. There is no valid phone number and their website is like a merry-go-round trying to get customer service chat. I see on your site other consumers have had similar complaints.Please see below emails send and attached photos for defective merchandise.Thank you.Respectfully,*** Majeed440.494.3048From: *** Sent: Tuesday, September 1 1:07 AMTo: SHEIN Subject: 2ND REQUEST - Fw: DEFECTIVE MERCHANDISE Order #GSHM8G00W000YAC - SKU #SWSWIM03200605069 This is my second request. Your chat shows available; however, there is no option on the website with a live representative. Please advise on the below request.Thank you,***: Saturday, August 29 5:48 PMTo: SHEIN Subject: DEFECTIVE MERCHANDISE Order #GSHM8G00W000YAC - SKU #SWSWIM03200605069 Hello - This is unbelievably difficult trying to contact you people. This is my second order I have purchased for my daughter and one of the items is defective. Order #GSHM8G00W000YAC. The Dusty *** Ribbed High Wasted Bikini swswim03200605069 is defective, where the seam was not sewn together properly on the left side. She just tried the this on yesterday, since our pool has been closed due to Covid 19. I noticed a white fabric peeking out, upon further inspection, the item is defective. I am unable to find a valid email or phone number and chat on the website. I cannot start a return, as the item is stating no returns due to policy. I understand this item may not be returnable due to Covid 19 for underlying issues such as sizing, likes or fit concerns; however, this is ridiculous when you are Product_Or_Service: Apparel Order_Number: #GSHM8G00W000YAC Account_Number:

've placed an order on SHEIN.com on December 15, 2022 @11:59pm. Original main order# *** (split into 2 orders: ***). No customer service agent was available at that time so I had to wait until the next day in which I spoke to*** in chat messages. I've explained that after placing my order and paying for them with 25% off discount and with my gift card, I received an email confirmation letting me know about my successful order...that's when I noticed the prices weren't correct. I wasn't sure where the amount was showing wrong as my order was split into 2 orders. After investigating, I noticed the total have been wrong at checkout. The combined total should have been $200.01 before discounts and taxes applied (before order was split) but it showed $221.91 for order#*** before taxes/discounts and showed $14.40 for order# *** before taxes/discounts which is total of $236.31 before taxes/discounts applied. After*** showed me copies of each item in my order, there were 12 items that should have LIVE flash sale prices but didn't in my order #***. When LIVE flash sale was currently happening, the sale prices were shown when I applied them to my cart. LIVE FLASH SALE was from (10:00 pm-1:00 am). I paid for my order # *** (*** & ***) at 11:59pm with a $200 SHEIN gift card. These sale prices were good until 1:00am on December 16th as I've screenshot each item too. After paying for my order, I also created another pending order #*** (created at 12:14 am on December 16th with those same items) to show customer service that these items were still on LIVE flash sale and items still in stock & available even after I paid my order. I've informed*** and *** (senior representative) that something is wrong with the system as there had been issues like this in the past. I was overcharged by $30 I've advised them to really get a technician to fix this on their website as these prices should have been reflecting at the CHECKOUT page. *** indicated that the sale prices might have been over at the time. I've told them there was never any time when these prices were not on sale before the LIVE FLASH sale ended at 1am. I've provided them with screenshots of these items before and after my order was placed and informed them of the other orders that I placed to show the time and dates that these items still had sale prices which brings me to a conclusion that when I paid at checkout, the system didn't calculate the items' sale prices as you can see in the other order# *** that was created at 12:14am right after I paid for my order. At this moment, I currently have the package and really would like this issue to be reasonably resolved with me receiving the correct total on my order and reimbursed $30 refund to gift card ASAP.

Here is the last correspondence with them. They're never looking to really help just waste time until customer gives up. Chat started on 19 Jan 2021, 07:52 PM (GMT+0)(07:52:23)*** onlycanjustbeme joined the chat ***(07:52:23)onlycanjustbeme: Account Issues(07:52:27)*** joined the chat ***(07:52:30)Eic: hi(07:52:33)Eic: Hello, Thank you for contacting SHEIN customer service. How may I help you'***: Per usualni get hung up on. Pleaae read prior chats(07:52:59)Eic: I am sorry, what do you mean please? Please speak in English(07:54:08)onlycanjustbeme: Per usuL I was in chat and they kept connecting me to other people and disconnecting. It was all English keyboard error still legible. Please read prior chat log(07:55:43)Eic: It may take us a moment to review this information, may I put you on hold for a minute or two'(07:55:56)onlycanjustbeme: Ok(07:56:05)onlycanjustbeme: Just don't disconnect please(07:57:14)Eic: no worries it will not please(07:58:30)onlycanjustbeme: ok(08:00:24)Eic: For the return items, we already feedback the concern to our relevant team to double-check your return package(08:00:58)onlycanjustbeme: Yes and each time I'm not contacted and it goes past normal waiting period(08:01:30)Eic: We are very sorry but we will need to double-check your return items, and I'm afraid that we won't able to refund it now Please give us 7 days for the return items to double-check(08:02:00)onlycanjustbeme: This time will be no different unless they address it now. I've done my part and waited the 7b days more than once today is the last day teaching out before sending claim and police report to payment company(08:02:31)Eic: No worries we will do everything we can to solve this matter for you. Rest assured it will be solved(08:03:30)onlycanjustbeme: I'll wait on here while you all look into it. Its been sufficient time to have all info back. The ComplaintsBoard.com said you all refuse to reach back to them after contact as well *** when I hang up you all restrict my account so I can not reach you(08:04:35)Eic: Okay,Please give us 7 days for the return items to double-check(08:06:39)onlycanjustbeme: I can not because you all have told me that more than. Once and inhave record showing I've waited those 7 days more than once only for you all to stop responding and restrict my account. So please get with your resolution people and go over the info you surely got on all those different 7 day period(08:06:58)Eic: No worries, it will be solved in 7 days(08:07:44)onlycanjustbeme: Unexcusable for you all to keep telling me 7 days and *** not taking care if it so please get with the right people in claims and deal qith it today(08:09:05)Eic: We deeply understand, we will notify you once we successfully check it(08:10:11)onlycanjustbeme: Yes and you've had since nov 4 to take care of it.(08:10:49)onlycanjustbeme: To keep making me wait is not necessary you've had many 7 days since ***. Please speak with your claims or manager or whoever or give me and my bank a phone number and we qill(08:11:58)Eic: We may forward you to our Supervisor if you would like please'(08:12:10)onlycanjustbeme: I've already jumped through all the hoops that's legally expected of me(08:12:25)onlycanjustbeme: Sure. Have *** read chat or give *** needed info(08:13:06)Eic: May we have your email please? so I may forward you(08:14:40)onlycanjustbeme: ***(08:15:27)Eic: Thank you, please wait an email from our Supervisor within 12 hours(08:17:09)onlycanjustbeme: No. I'll wait until you get them in line. I've been through this house and point show with you all time and time again just to lie and never contact me back(08:18:09)Eic: Our Supervisor is only available via email. Please wait within 12 hours(08:18:45)onlycanjustbeme: No. I'll wait until you get them in line. I've been through this house and point show with you all time and time again just to lie and never contact me back(08:18:59)Eic: Please wait within 12 hours(08:19:20)onlycanjustbeme: No. I'll wait until you get them in line. I've been through this horse and pony show with you all time and time again just to lie and never contact me back(08:19:56)onlycanjustbeme: .(08:20:23)Eic: Our Supervisor is only available via email.(08:20:47)onlycanjustbeme: There is zero reason that after over 2 months you haven't gotten all the information you all needed in the promised 7 days for me to wait even longer. Zero(08:21:51)onlycanjustbeme: Then what is his or her email address and like I said over 2 months someone needs to deal with this so get someone in the line who can please if your supervisor won't make themselves available to help ***: It may take us a moment to review this information, may I put you on hold for a minute or two'(08:23:06)onlycanjustbeme: Sure they've had over 2 months(08:25:15)Eic: Than you for waiting, as per checking our relevant staff is still checking on the order(08:25:24)onlycanjustbeme: I'll hold(08:25:47)Eic: Than you for waiting, as per checking our relevant staff is still checking on the order(08:25:57)onlycanjustbeme: I'll hold(08:26:19)Eic: Sure(08:28:54)onlycanjustbeme: I am sitting with bank now. They close at 3 mst but I can give the manger their number to discuss with as well because currently I'm still filling the necessary claims and reports and we can cancel them if we need to if you all get this fixed(08:30:00)Eic: OKay, please expect an email from our Supversor within 12 hour(08:30:19)onlycanjustbeme: No. I'll wait until you get them in line. I've been through this horse and pony show with you all time and time again just to lie and never contact me back(08:30:55)onlycanjustbeme: I can not wait for a contact that has proven in the past won't happen. Please get the appropriate people on the phone like you said you would when I said twice I'll hold(08:31:47)onlycanjustbeme: It's like a weird on first shot trying to get you all to handle anything just to them try deleting orders and info as well as not contacting back and restricting accounts(08:31:55)Eic: We are very sorry but we will need to double-check your return items, and I'm afraid that we won't able to refund it now Please give us 7 days for the return items to double-check(08:32:29)onlycanjustbeme: In have you the 7 days. Many of them since November in fact so you should have all relevant information at hand.(08:32:45)onlycanjustbeme: You said site hold on while you had someone checking so continent please(08:33:06)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-133249_Samsung-Internet.jpg URL: *** Type: image/jpeg Size: [protected]:33:38)Eic: thank you for kind understand, it will be 7 days(08:34:24)onlycanjustbeme: Again. No.In have you the 7 days. Many of them since November in fact so you should have all relevant information at hand. You said site hold on while you had someone checking so continent please(08:34:48)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-133249_Samsung-Internet.jpg URL: *** Type: image/jpeg Size: [protected]:36:43)Eic: Thank you, please wait an email from our Supervisor within 12 hours(08:37:53)onlycanjustbeme: Again. No.In have you the 7 days. Many of them since November in fact so you should have all relevant information at hand. You said site hold on while you had someone checking so continent please I can not wait for a contact that has proven in the past won't happen. Please get the appropriate people(08:39:22)onlycanjustbeme: You put me on hold ro speak with the appropriate people and AGAIN you all have had OVER TWO MONTHS there is no excuse for 7 more days again and again because its just a scam tactic because you NEVER contact back when you say you will then you restrict the account and rhe customer is stuck and I'***: Not the only one going through yjianper reviews ao *** with the people who can fix this. I've given you all you 7 days for over 2 months so do what's right and ver someone on the line to fix it(08:40:23)onlycanjustbeme: I'll be attaching claims and piloce report to this chat log.(08:41:31)Eic: Okay, Your satisfaction means everything to us. Have we covered everything that you wanted to discuss today'(08:41:37)onlycanjustbeme: and you HAVE had all that time and the ComplaintsBoard.com AND the federal trade center have both tried to contact you and you all have failed to contact them back TOO(08:41:48)onlycanjustbeme: No you have not covered everything.(08:41:56)onlycanjustbeme: Should we start from the beginning(08:42:26)Eic: Okay, no need please. Please expect an email from us(08:42:54)onlycanjustbeme: I'll wait until you get them in line. I've been through this house and point show with you all time and time again just to lie and never contact me back(08:43:18)onlycanjustbeme: Attachment; ComplaintsBoard.com comaint.(08:43:28)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-134238_Samsung-Internet.jpg URL: *** Type: image/jpeg Size: [protected]:43:59)Eic: Okay, no worries it will be solved via email(08:44:28)onlycanjustbeme: I'll be adding thebpoloce reports attachment as well as soon as im done filing them out along with shipping center claim *** federal trade claim along with all platform reviews to add to complaint including claims qith payment center(08:44:40)onlycanjustbeme: I'll wait until you get them in line. I've been through this house and point show with you all time and time again just to lie and never contact me back(08:45:27)Eic: Okay, no worries we will do everything(08:45:36)onlycanjustbeme: I'll hold(08:45:53)*** left the chat ***(08:46:41)onlycanjustbeme: That's what I thought. You all keep doing that and leaving instead of helping but thats fine I have enough information to add to the claim and poloce report to show ive more than reached out teyikg to get help(08:46:44)*** joined the chat ***(08:46:47)***: Hi(08:46:51)***: Hello '? Thank you for visiting SHEIN website(08:46:59)***: We do apologize for inconvenience, the previous agent left due to technical problem, my name is ***, I will try my best to solve your queries. let me check your concern for a moment to help you further with the concern.(08:47:33)onlycanjustbeme: Hello *** thank you its notntechnicalnproblwma he disnt want to deal with the issue and I've gone through this drama over and over. But Thank-you(08:47:59)***: it needs 1-2 minutes to check your issue, please kindly stay online, I will reply to you as soon as possible after confirmed. Your understanding will be highly appreciated.(08:48:20)onlycanjustbeme: I'm currently filing a poloce report and have been informed by ComplaintsBoard.com, the federal trade commissions and the banknto reach out to my best to get you all to help and I have over and over again for over 2 months.(08:48:28)onlycanjustbeme: No worries thank you(08:48:40)***: My pleasure(08:48:55)onlycanjustbeme: It'll take me a minute to finish qith my claims and reports but I will add all to this chat log(08:49:35)***: Thank you(08:52:07)***: Please give me some time as I will reading the past chats(08:52:26)onlycanjustbeme: Ok(08:52:45)***: Thank you(08:56:19)***: We apologize but as per checking this order was reported already Kindly allow us 7 days, to double-check your return items with the courier and warehouse(08:57:57)onlycanjustbeme: I already did allow the 7 days then another and another and another and another for over 2 months. All information they are needing thwy more than have so waiting yet another 7 days doe not make any sense.(08:59:17)onlycanjustbeme: They deleted all my orders qhich I screwnahot first thankfully and restricted my account qhich I added to reports.and then asked for 7 days which I kindly have but bo word from them. Then would contact me *** sure enough did not then another 7 days and in this circle for over 2 months(08:59:28)onlycanjustbeme: Absolutely ZERO reason for any more days needed.(08:59:33)***: I am sorry but this order was only report to us today that is why we need an investigation for this issue(09:00:33)onlycanjustbeme: 1 second I will send you thenscrewnshot of your all email proving that is incorrect as well as the ComplaintsBoard.com AND the payment center contacting you all in November and December to also show that is incorrect. 1 moment(09:01:12)onlycanjustbeme: *** 30; consumer reviews sent email on our behalf.(09:01:21)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-140045_Gmail.jpg URL: *** Type: image/jpeg Size: [protected]:01:48)onlycanjustbeme: Nov 22 thw ComplaintsBoard.com contacted you all(09:01:57)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-134238_Samsung-Internet.jpg URL: *** Type: image/jpeg Size: [protected]:01:59)Gigi: GSHM9800Y000WM1 Quantity: 34 package: 1 *** [protected]:38:36 *** afterpay-card USD *** Shipping fee:0.00 Shipping insurance:0.00 May I confirm if is this your order'(09:03:05)onlycanjustbeme: *** 23 and nov 27 i personally emailed your legal department while sitting at my bank managers desk and ill add their email showing they witnessed it(09:03:20)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-140215_Gmail.jpg URL: *** Type: image/jpeg Size: [protected]:03:20)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-140221_Gmail.jpg URL: *** Type: image/jpeg Size: [protected]:04:03)onlycanjustbeme: That is 1 of the orders yes and its over several things. Both missing *** returned due to poor quality. Sent all items in both orders back(09:04:17)Gigi: Please hold on a moment(09:04:34)onlycanjustbeme: *** 17 another email sent from self and rwview companies(09:04:43)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-140415_Gmail.jpg URL: *** Type: image/jpeg Size: [protected]:06:13)onlycanjustbeme: 3 different ti.e self and victims online crime report qith federal trade adding report to poloce report sent from them.and us(09:06:34)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-140531_Gmail.jpg URL: *** Type: image/jpeg Size: [protected]:06:42)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-140527_Gmail.jpg URL: *** Type: image/jpeg Size: [protected]:06:42)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-140522_Gmail.jpg URL: *** Type: image/jpeg Size: [protected]:06:49)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-140509_Gmail.jpg URL: *** Type: image/jpeg Size: [protected]:06:49)onlycanjustbeme: Visitor uploaded: Screenshot_[protected]-140515_Gmail.jpg URL: *** Type: image/jpeg Size: [protected]:07:02)***: would you like to hold on for a moment'(09:07:11)onlycanjustbeme: And I have more throughout the 2 months so no today was not the first time contacted but ill add them as qell(09:07:16)onlycanjustbeme: Yes.(09:07:25)***: Thank you, please do not spam(09:07:40)onlycanjustbeme: I'm just adding the information for the records(09:07:56)***: Thank you(09:12:02)***: Please give me a few minutes, thank you(09:12:49)onlycanjustbeme: Ok(09:13:15)***: I appreciate it(09:19:32)***: sorry for waiting still asking with the relevant staff for this issue(09:20:18)onlycanjustbeme: Ok(09:20:46)***: Than you(09:25:21)***: We apologize but there is no response yet with the relevant staff(09:25:59)***: Well noted on this issue. In order to solve your problem more effectively, we will transfer you to the corresponding department to help you and *** as urgent, please kindly wait within 12 hours in your email. Rest assured we will reply and solve your inquiry as soon as we can.(09:30:23)onlycanjustbeme: I do not feel comfortable waiting on someone to contact me back as I have been falsely promised this more than a few times only to have account restricted so I could not contact. If you can transfer me to that appropriate team now that qould be best as I have all the relevant documents, correaponden(09:31:07)***: We apologize but currently our supervisor is not on duty that is why we only request to send you an email for the issue(09:31:29)onlycanjustbeme: Claims and reports along with all the relevant witnesses and all infor.ation shein should have gathered im the 7 days rhey falsely told me *** needed and took over 2 months just to day qA only contacted today when I have abundance of proof otherwise(09:32:26)onlycanjustbeme: You all only have 1 supervisor tontake care of all customers and that person isn't available today? I'm sorry bitbthianisnrhe same run around i have been receiving. There has to be someone available to.assist in a matter that has taken so long(09:33:05)onlycanjustbeme: Especially based on so many intentional miscommunication and outright lies no one qould wait for a contact back when they have been lied to so mich already(09:33:44)***: We apologize but we are currenly located to another country and currently it was night here(09:35:39)onlycanjustbeme: Okay that's fine and explains now but it's not been night for over 2 months nor when I contacted earlier so that helps none per usual. Is there a phone number to contact because I do not believe I will hear back as all the past misdirection has shown(09:36:28)***: We apologize but we do not have a phone number, we can only send an email for you(09:38:30)onlycanjustbeme: So how can I guarantee I will be receiving that email considering I've been loed to for over 2 months? Because ive finished most my reports and if no one contacts me I'm only left to address the media and attorney General after getting a hold on funds(09:39:05)onlycanjustbeme: If I should have to jump through all these hoops there should be someone on your end that's willing to be a little helpful after so much misdirection(09:40:22)onlycanjustbeme: Cam you send me a copy of this chat log before we disconnect please? And yes ill acreenshot everything as well but will be helpful to have in 1 email(09:40:37)Gigi: *** is thsi your email'(09:40:51)onlycanjustbeme: Yes(09:41:46)***: I already requested for the email transcript, it will be sent once chhat is ended(09:42:10)onlycanjustbeme: it is 241pm mst right now. What time will the manager be available and what date because I want legal to be on chat with them at same time(09:43:38)***: You can chat us later after 5 to 6 hours(09:44:13)onlycanjustbeme: So about 745pm mst someone in the right department will be available'(09:45:55)***: it is *** right now in your time'(09:46:23)onlycanjustbeme: No as I said it is 246 pm mst(09:48:00)***: Sorry for confusion, yes you can comeback around 7 or 8PM(09:48:14)onlycanjustbeme: Ok. Fine.(09:49:23)***: Thank you so much for understanding, and my apologies for the inconvenience(09:50:07)*** onlycanjustbeme has commented: reason: *** Service Agent); comment: Just read the chatbyranscript you can see how terrible the situation is but I will just post all this into on all review and media platforms as well as reaching out to local news channel to see ifnwe can get thianonnthw news to show how many people are dealing with such scamming and from another country at that Shame! ***(09:50:07)*** onlycanjustbeme has rated the chat Bad ***(09:50:07)*** onlycanjustbeme left the chat ***NAMEonlycanjustbemeEMAIL***PHONE-LOCATIONSurprise, ***, United StatesURLhttps://m.shein.com//robot'page=DEPARTMENTUSSERVED ***, EicRATINGBadCOMMENTreason: *** Service Agent); comment: Just read the chatbyranscript you can see how terrible the situation is but I will just post all this into on all review and media platforms as well as reaching out to local news channel to see ifnwe can get thianonnthw news to show how many people are dealing with such scamming and from another country at that Shame!Product_Or_Service: Shein online orders Order_Number: Different orders

Orderd clothes from last year, never received, and the worst part is they can't communicate, and the sad part they ddnt even refund me. So please help me to get my refund from this company called shein. Order no is GSHMEK19A00D63U, And the total of the purchase was 1450 I need tht money since they fail to deliver, And the time I make a purchase they said wen u order more than a thousand rand it's free shipment all of a sudden they tel me stories, and they fail to deliver, even tht shipment company which is buffalo I ended up paying the shipment fee but stil never got my things, even them they owr me money b cause I never got anything from both parties, so plead help.

on the 28 of March i placed an order at shein, my order has been delaying for a month now. I still have not received my items till today and I'm not getting any updates based on my order i tried tracking my order and it still says in transit and delivered but i did not get any items from them and the period of time i was given for the delivery has long passed.it was supposed to be delivered on the 23 of April but now its 1 May.I am starting to be impatient now.

I have two shein gift cards, have had them for over 2 years. I would like very much to apply them at shein checkout site, as payment in part or whole for my merchandise order. Checkout requires an id number and pin number for this transaction. I have been unsuccessful in my chatting sessions with online customer service to obtain this information. I can't return them I know, but I really need to get this resolved in hopes of finally being successful in placing an order. Therein I have the problem of losing out on many items due to "sold out" factors. Thank you for any possible solutions here. Your attention is most appreciated!

Out of 7 items I got only 2 for the last month. I didn't say I placed my order two months ago and as you can see there's such a big mess happening.
I told them to stop sending separate orders and collect them all in one, but they didn't listen to me and shipped all of the items separately, so no wonder if some of them got lost or seized by the customs.
Just great.

I had returned some of the tops that I had ordered like two months back and after a month or so I was promised to return the money via patym on my number [protected]. Which was also my registered number on shein app. I couldn't open the account because there was issued with my gmail so I was promised to return the amount via patym. Its been more than a month and I still haven't received my money. This is not fair on part of the service provider it just makes me never order on this app again