Shoe Palace Corporation - ALL LOCATIONS
Reviews and Complaints

Horrible customer service, won't respond or answer any phone calls, took my money and sent no information on shoes.

They treat they employees like *** especially women employees. The managers pray on the young girls and only hires girls for looks.

I've ordered shoes from the website on the 15th of April and i haven't received my tracking info I've contacted shoe palace multiple times and have yet to received any response.

I ordered shoes for my son on May 2. I received my shoes very quickly but they were too small so I sent them back for an exchange and I haven't gotten a email back saying they received it or sent my exchange. I've been calling everyday to speak with SOMEONE but it always hangs up. WORSE CUSTOMER SERVICE EVER!

I understand that for Covid 19 they have shut down but they do not email you back, or answer the phone for the customer service line. They have been posting stuff on social media so I sent some messages there an no reply. I bought shoes last week before the shut down of stores and need to do a return but am not sure if the stores will accept it if the stores are still closed after 30 days? Once again... no one from customer service is getting back to me or on social media accounts.

Placed an order, paid extra for 2 day shipping, never received my order, tracking number, or any other correspondence for shoe palace. I called over 50 times trying to get in contact with anyone. Never got through once. Over 50 CALLS! I also sent multiple emails with no response. My order was almost $400. At this point I just want to cancel my order but I can't even get a hold of anyone to even do that. I need someone to contact me from this scam agency. Any help would be appreciated.

The Manager at Grapevine In Grapevine, TX mall cussed my husband who served the military out because his mask was not covering his nose. Mind you; he had his mask on. When explaining that people struggle with ptsd and have issues wearing a mask without brief breaths the manager took her mask off Called me a *** and was ready to fight. She continued to tell us to get the [protected]@$$$ out of her store. Her actions were
UnAcceptable. Im sure she feels she is doing the right thing but to treat anyone in the manner like how she treated mu family and I is never OK.

I ordered a pair of Jordan 4 What The size 8.5 on 3/20 that were obviously tried on and returned. Two right shoe horns, lace tag ripped, and the right shoe toe box is way off center (probably why they were returned the first time by someone). Only talked to one person on the phone after trying about 70 times. Person was no help and told me I had to wait for them to get the email I sent on 3/24 after I received them in the mail. I posted pics for them. Still no response. I don't want to ship back and pay for shipping and not know if I'll get the shoe exchanged for a real DS pair or get my money back. Still waiting... have ordered in the past and not had an issue, so hopefully this all gets worked out so my experience doesn't stuck with me. Please contact me.

I ordered shoes today on October 15 on their online website. Later on today, I received an email stating "we had to issue a refund back to the original form of payment this item was a limit one per order per customer". I called them immediately as I ONLY ordered 1 item as the website stated was allowed. I was then told that they would review the situation and respond back. About two hours later, I received another email stating

"Thank You for your order with us at Shoepalace.Com. Unfortunately Item (SK: CDXXXX-XXX: size: 11) Was On A Back Order. We apologize for the inconvenience of us being unable to fulfill the order. We appreciate your time and patience. A refund has been submitted on 10/15. Once you have received an email of the refund notification, it can take, depending on your bank, up to 3-5 business days, or sooner, again depending on your bank, for them to acknowledge, process and refund the amount back to you. Thank you and we apologize again for the miscommunication and the inconvenience of being unable to fulfill the order. We hope you have a nice day and stay safe! Thank you for shopping with us!"

First off, they were giving me various different reasons as to why my order was canceled and refunded after the previous reason was addressed by myself as invalid and incorrect. Second, I do NOT believe it is at all fair to do this to customers that try very hard to purchase limited release shoes that they truly want just to have it canceled. Shoe Palace also advised me that I am not able to reinstate my order and basically that there is nothing else I can do to resolve this. I am very unhappy with their handling of this and they should NOT be allowed to just cancel an order due to back order or inventory issues. It is their responsibility to make sure sufficient stock is provided upon an online release. And even if that is the case, they should notify their respective customers and simply fulfill the order once the appropriate stock/inventory becomes available.

I placed an order on December 20, 2023. I ordered three pairs of shoes and only received two. I have reached out numerous times to customer service via phone, email, and message but no success. This is the worst service ever, I would like a full refund on the pair I did not receive, which is the 6 Rings Grade School Basketball Shoes (White/Red). My ordered # is 952464.

I ordered 4 pairs of shoes early August, the first delivery slip says the box contains 3 pairs of shoes but the box only had 2 pairs. I took pictures of the shoes inside the box and sent them to customer service as asked. The box was to small for 3 pairs of shoes to fit in it so I know no one took them out, they were never put in. The second delivery came and the shoes weren’t there either. So they connected me to FexEx who was rude, telling me they have a tracker on their trucks and they know they delivered to the address. I never said they didn’t deliver, I only stated I was missing a pair of Nike shoes that I paid full profit and still haven’t received them. No one is returning my emails, I call the customer service number it says I’ve reached them after hours, when clearly it’s not after hours. I’m very disappointed spending money on shoes I haven’t received. VERY DISAPPOINTED! I advise anyone to order elsewhere because they’re not resolving the issue at all.

The store shipped my order to the wrong address and is not responding to me. I have placed an online order and provided my correct shipping address. When I checked tracking today, it said out for delivery and then I noticed that the delivery town was ***. This is not my town. I did a google search and noticed that the same stress does indeed exist in ***, and I went back to confirm I gave the store my correct town/zip, which I did - ***. I reached out to the store because only shipper can initiate address change with ***. I have not heard back and the package did get delivered to ***. I reached out to the store again telling them I do not have the package and will not have it since it had been delivered elsewhere and it I not my responsibility to try to recover it.

On February 7 of 2020 I place an order with shoe Palace that was never received I called the shipping shipping company and right away they confirm my package was lost they advised me to call shoe Palace to open a claim I spoke to the manager of shoe Palace he told me within 30 days Once they received a refund and I will receive my refund i called again 60 days later since I didn't hear from them the manager answer was very rude and unprofessional and once again was told the same that they will call me once the shipping company finished investigation but now it's been now 4 months now since my purchase and they are avoiding my phone calls no responding to my emails and every time I get to speak to someone they hang up the phone on me all I'm asking is for them Product_Or_Service: Shoes Order_Number: XXXXXXXXX

I purchased a pair of shoes on 4/11 and money was taken out of my account but I received an email saying it was cancelled and I havent gotten a refund I purchased the Air Jordan 1 retro high og court purple shoes on 4/11. The order processed but I never got a confirmation email saying it shipped but the money cleared and went out of my account on Monday 4/13. Last night I got an email saying due to their service processing my order could not go through unless I paid through PayPal even though the money is already taken out of my account so they would refund my money. I haven't gotten a refund and I've tried calling and emailing them and have not gotten a response or answer. Idk how you run a business with as poor customer service as they have but it's absolutely ridiculous! My Order number is *** at this point I just want my money back please!

I returned an item on 10/25 and received a refund credit. The store won't accept this credit because they've updated their software. I returned a gift and got a refund due to a gift receipt. I showed the receipt photo to two store employees. They advised calling customer service. I took the photo as a backup based on an employee's suggestion. Despite multiple calls and emails to inquire about my credit, the only response from corporate was to await a callback, and it's been a month. Neither corporate nor store representatives are helping with my refund credit due to the new software. I'll upload the receipt photo to prove my entitlement to the store credit.

I ordered sneakers I waited over a week for that never came I ordered my sneakers last Saturday they were suppose to be delivered today I called customer service no answer I even emailed I still haven't gotten a response .. I checked my tracking it says my package was delivered via ups my order number Okay I'm Reaching Out Because I Called In My Sneakers Was Suppose To Be Delivered Today I Checked The Status It Says Delivered But Nothing Came My Order #*** .. Please Check Into This Matter I've Been Waiting Over A Week If My Shoes Dont Come I'll Like To Request A Replacement Or A Full Refund Of My Money My Order #*** and I've been home all day nothing ever came this is the 2nd bad experience I had with shoe palace at this point if I can't get a replacement order I want to request my money back Full refund because it's Not fair to customers that we pay money to receive order that clearly is never going to come

Ordered a popular Jumpsuit on Nov 20. It hasn't shipped and won't arrive. They refuse to refund. I bought a sought-after Jumpsuit on Nov 20 for a certain price. The order number is unlisted. Despite repeated inquiries about my shipment's status and contacting customer service, it's clear it hasn't shipped. I got a tracking number, but the carrier never received the package. The carrier confirmed non-receipt. After discussions with ShoePalace, they said the issue was fixed and I'd get a new tracking number. Later, I was informed the package was 'lost' with no proof it ever existed beyond a tracking number.

I purchased 2 pairs of Jordan shoes in December and I never received my items On December 14 I purchased 2 pairs of Jordan 11 Breds that I never received. I tried on dozens of occasions to get in contact with a representative from shoe palace via email and phone with no response back. Every time I call it says mailbox is full or when it transfers my call it hangs up automatically. The order# is XXXXXXXXX X pair of Jordan 11 Breds. The amount was *** Since I was not able to get in contact with shoe palace I filed a complaint with my bank wells Fargo. After a few weeks they said my claim was denied because shoe palace said my shoes were delivered by ups at my home. I never received anything and I'm extremely upset that I lost *** and didn't receive my items. I have a ring doorbell and the day it was supposedly delivered no one delivered to my home. I'm tired of trying to contact them. All I want is to get my hard earned money back for something I never got.

I order a pair of shoes on *** and I never received them. I order a pair of shoes on *** and I never received them. The same day and time I got a notification that they where delivered I contacted them and let them know that I didn't received them. I never got an email back so I called days after and they told me not to worry that they where going to submit a claim with the courier company. After that I got an email stating that if the courier company approved my claim I will only get *** I told them I paid *** and they said we are not responsible after it leaves our warehouse. So I don't think it's right that I will loose money when it's not my fault they got lost in transit. I do have cameras and I never had no one from the courier company deliver the package. They have to be responsible for the product. I don't think it's right that they just tell you sorry we are not responsible after they are shipped. They are the ones who choose the courier services not the customer

Purchased product over month ago and haven't received any notification of shipment. Contacted customer service to get a refund and have not heard back Placed order with Shoe Palace on 11/20 at 11:59am PST totaling *** (order number #XXXXX. I received a shipping confirmation at *** noting the item had shipped. After about 2 weeks, I noticed that the carrier had a note that read "we have yet to receive the package from the shipper." I decided to contact customer service and reached out via email on 12/6 requesting an update on my order. After a week of not hearing back, I contacted customer service via telephone on 12/14. I talked with a rep named *** and informed him I'd like a refund and got disconnected after I was placed on hold. They called back leaving a voicemail confirming that I would receive an email notifying me that the request was submitted and as of today, ***, I still haven't received. I called the customer service line again and got connected to a rep, and similarly to the previous time, was placed on a hold and disconnected. I tried repeatedly to call back and received no answer.

I ordered a pair of sneakers on 12/7, the payment was taken from my bank account on 12/9 and I still have not received these sneakers. On 12/07 I purchased a pair of size 10.5 Air Jordan Retro 4 OG Fire Red from the *** website. I paid *** which was deducted from my bank account by *** on 12/11. My order number is SPXXXXX. I was able to track the shipment with *** The item was shipped on 12/09 and was to be received on 12/16. On 12/15 *** received a request from *** to return the item back to them. By this point it had already made it to Farmingdale, NY which is my local *** facility. I contacted *** and they could not advise why it was requested back by ***. The item has now been returned to ***. It was received at their loading dock in San Jose, CA. I have been trying to find out what happened but can not get any answers from ***. Their customer service phone number just rings and rings and no one ever answers. I also tried to email their customer service department and neither of my emails were responded to or acknowledged.

I purchased a pair of shoes from shoe palace online store on 4/21.I sent shoes back for an exchange SP received on 5/5 no response of email/call On 4/21, I purchased a pair of shoes from Shoe Palace, Order#XXXXXXXXX. However, when they arrived ( size 11) I tried them on and realized I needed a smaller size (10.5). I filled out the return/exchange information, shipped them back through UPS, following all the steps from the website, On 05/5, I received an email that my package was received at the dock by a female named ***. A few days past and I never received an email from shoe palace about when my exchange would be processed so, I began calling and one time I called, *** answered the phone and then acted like he could not hear me and hung up in my face. That was the last time anyone had picked up the phone, I have also sent several emails, threatening legal action if this matter is not resolved. I understand that Covid19 is going on, but I would like some kind of communication reassuring me that my item is safe and I will get them back. I think this is very unprofessional to not communicate with your customers who out their trust in your company.

Placed an order yesterday 2/2 for a pair a shoes limited pair a shoe just to find out their 'security system" had cancel my order. Placed an order yesterday 2/2 for a pair a shoes a limited pair a shoe just to find out their 'security system" had cancel my order. had been looking for this shoes for a couple of days all shoe stores had soldout but got happy when i found out shoe palace had them. my 15 year old daughter had told me she wanted this shoe her fav color is green today 2/3 got an email from shoe palace that my order had been cancel because of security reasons which i don't understand why i input everything correct all info was the same the payment showed on my cc but their system still flagged it?for what reasons? decide to call customer service a girl name *** D didnt want to give me her employee number as she said she didnt feel safe? i felt offended when she said that... so now i have to tell my daughter hey *** im sorry but the shoes you wanted to sad wont be here anymore because of a system glitch that assumes something isnt right. never had this issue with any other shoe site first time i wont be buying anything from shoe place im scared the system will cancel all my orders. order number was XXXXXXXXX

Hello, I made two purchases nearly a week and half ago now and I have yet to receive any shipping confirmation and zero replies from customer service Hello, I made two purchases on May 13 and have yet to receive any shipping confirmation or a reply from Customer Service. The phone rings and rings and eventually hangs up on me. The site says that their could be a delay of 3-5 business days due to COVID but we are beyond that point now. The first order number is *** and was purchased with the email *** and the second order number is *** and Was purchased with the email ***. The amounts for both orders are 99.94. For order *** I used my visa ending in *** For order *** I used my discover card ending in *** Both cards are reflecting the accurate charge. Both orders are for product number: *** The site has continued to restock this item and there are numerous complaints on twitter from people experiencing the same issue. I would like an update on if these shoes are going to be sent and if not please refund my money. I am not cancelling the order because I do not think it's fair to pay shoe palace 15 dollars for an issue on their end. Please provide with an update. I have no other way in getting in contact with anyone from shoe palace than here on ComplaintsBoard.com.

Shoe Palace online purchase for $270. Package was lost during shipping, and Shoe Palace will not provide a refund. On Sept 14, 2020 I purchased two pairs of shoes online from Shoe Palace for $270. Shoe Palace shipped the items through ***, and *** lost the items during shipping. Shoe Palace filed a complaint with *** on October 1st and advised it would take 30 days for the investigation to be completed. *** confirmed the shipment was lost on November 13th, and advised it would take another 7-10 business days for them to complete the investigation. On Nov, 30th, 2020 Shoe Palace advised that *** refunded the order, and they would issue me a refund. On December, 7, 2020 I called Shoe Palace for a status update regarding my refund, and was advised that they are short staffed and to please allow until Dec 11th for the refund to be processed. Feeling very frustrated about this process as it has been almost 3 months, I called Shoe Palace on Dec 9th for an update, and was advised that *** only refunded $60 of the order, and they can only provide me a $100 refund. I am completely livid! I purchased two pairs of shoes for $270, and Shoe Palace is only willing to refund me $100, for a package their carrier lost. They should not be allowed to steal money from me! I will never do business with this organization again.

Customer called repeatedly, no answer from the vendor. Vendor claims to not have package but, the shipping company states otherwise. Customer placed an order for toddler size 7T UNC to Chicago Air Jordans on May 6. Order number is: XXXXXXXXX. The product was shipped out and delivered by Ontrack. The shipper stated the shoe had to be returned to vendor due to having the wrong address/insufficient information for an address. The vendor emailed the Customer stating the shoes have been completely returned to Shoe Palace on, May 11th. Customer repeatedly called the vendor through multiple people throughout multiple days and multiple times to no answer. In total, the customer had to call over 20 times until we were answered by customer service. Customer also sent an email to the vendor (Shoe Palace) on May 12 with no answer. Customer service representative stated they did not have the shoes but the shipper stated otherwise. Customer service representative also stated the customer would receive an email with more information on the product. Customer waited 3 business days and still have not heard back. Customer called again on May 18th. Customer service representative again claimed to not have the package. Currently, the customer is still waiting on a response from both the emails and a follow up email stated from the customer service representative.

On July 21, I ordered and paid for merchandise that was lost by thier shipping agent. They refuse to provide a full refund. On July 21, I ordered and paid for merchandise from Shoe Palace online store. The merchandise was lost by thier 3rd party shipping agent, On Trac. On Trac has excepted liability for the lost package, however, Shoe Palace refuses to issue me a full refund of monies paid for items lost by a company for which they have a contract. In speaking with On Trac, they state that they are fully reimbursing Shoe Palace for the value of the merchandise. Shoe Palace, who states to have filed a claim on my behalf, also states that they are only able to refund me *** on the credit card on which payment was remitted. They also offered me an addition *** online store credit, in which I declined because I have no trust in them, thier customer service or the method in which they ship merchandise. From reading hours of online customer service reviews, it appears that this Company practices unethical, immoral, unfair and illegal business practice of not providing full refunds to patrons who are entitled to such. If Shoe Palace's shipping agent, On Trac, has paid them the value of the contents that I initial paid for, Shoe Palace has padded its pockets twice. How is this fair to a consumer, who through no fault of her own, to take a loss?