ShopAtHome.com’s earns a 1.7-star rating from 45 reviews, showing that the majority of online shoppers are dissatisfied with shopping experience.
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Offers big rebates, but won't pay after the purchase
ShopAtHome ripped me big time on paying me rebates that I had earned through their site.After I made the purchases(Puritans Pride)through SAH I wasn't getting paid the rebate, so On their site I used their trackback to prove that I used their site to make my purchase's but they claimed that when they contacted Puritans Pride that I went direct through...
Read full review of ShopAtHome.comCashback NOT RECEIVED!
THIS SITE IS A SCAM!!! I purchased a cell phone for the $150 cash back incentive and even though I have used this site before and I know how to make a purchase they still refused to give me my credit. They are refusing to credit because it’s the first time they have to pay out a legitimate amount. They have no problem paying pennies but when it comes to...
Read full review of ShopAtHome.comcashback failed and company avoids responsibility
too bad i used to trust shopathome in the past but they totally messed up my cashback recently.
i made two big purchases separately via shopathome website with 110% guarantee. boost mobile and virgin mobile online.
i didnt get my cashback instantly but i did see the tracking number so i think it was fine. couple of days later i still saw nothing but the website requires me to wait at least 7 days to submit a ticket for missing cashback( so no time for me to modify my order before shipping or reject delivery).
today i did submit a ticket and they did a quick response. however they claimed that my clicks for these two stores were not through them and they could not credit me back. i told them i was super cautious because i opened a new private window and only logged into my account and clicked though them. the tracking time and order time for offers can prove it. they said because i submitted 110% cashback guarantee so my last click was though the competitor's cash back website not them. i found that ridiculous because i do not even register with the competitor website they referred to. And i waited more than half a day to get the 110% approval before i shopped.
their universal answer is because they cannot get credits from store and they cannot credit me back. Case closed and no more investigation. i asked them to give me the proof that the last click was from a different website they cannot provide.
so never use their 110% guarantee or this site again. they wont admit the system error/cashback track problem. good policy turns bad when customer service rejects to do further investigation and do proper adjustment. stay away.
110% guarantee not received
They cheated me out of a 110% guarantee that I requested the day I placed a large order. I am absolutely positive that I did everything correctly and should have been awarded an additonal 4.8% savings on my order. The so called "customer service" claimed that I never sent a request in for 110% guarantee, when in fact I did it 2X just to be sure! I even received a confirmation email from them that I submitted the request! Called the customer service number 303... listed on this page 3x and nobody answers, it just goes to voice mail. Don't waste your time! Find a better rebate site like ebates.com that won't cheat you...
Shopathome.com has resolved my issue by giving me credit for the 110% guarantee! I was not able to reach them by phone but resolved my issue using email.
I am new to shopathome and so far hate it. I bought allyou magazine form magazine.come because shopatehome give 60% rebate back on 8/9 and I bought it on 8/9 and now under my account it said bought 8/10 and only get 28% back. That a lot different. I would like to get 60% that was promised at the time of buying. I even got email from magazine.com telling me I bought it at 8/9.
Feel like I been cheated on my first shopping.
I purchased 3 sets from shopathome.com. I got the order and the battery(s) were changed, to no avail. When I called them this morning, I was thrown under the bus, in that there is no warranty. They should have warned purchasers that they make no provision for satisfying their clients at all!
Hey Michael,
I’m sorry to hear you are having trouble contacting Customer Service. I’m not sure what phone number you are calling, but I’d like to help. I’m going to message you privately on this site to get more information about your purchase and your 110% Guarantee request.
Regards,
Jarrod
ShopAtHome.com
AV-Testing / Product Team
Hi Riolka,
This is Annette from ShopAtHome.com. There is a lag with the processing of Extra Cash Back purchases from ShopAtHome.com. The special rate with Magazines.com just hadn't been applied yet. We're aware of this lag and are working with our technical department to make this a 1-step posting process rather than the 2-step posting process it is right now. I've been informed that these records should be up to date at the time of this posting (1:38 pm Mountain Time, Monday 8/15/2011).
Please check your account. If you do not see the correct 60% cash back let us know (service@shopathome.com).
Many Regards,
Annette
Online fraud
I, M. K. RAJ KUMAR, S/o Sh. M. P. Kesavan, R/o House No. 2751/1, Sector 47-C, Chandigarh would like to bring into your notice about the frauds committed by online shopping company convincing the common people of this country to pay their hard earned money to the company in lieu of huge amount of prize money won by the individual.
One such company namely Shop at Home started asking for some registration fees to activate my file for winning the amount of Rs. 3, 50, 000/- (Rupees Three Lac Fifty Thousand only). They also asked for more money from time to time to release my winning prize money.
After paying them almost Rs. 39, 025 (Thirty Nine Thousand and Twenty Five only), they started making one or other excuse for not paying the money. Then suddenly, all their phones switched off. I had no idea where to approach them. While I was thinking of lodging a complaint with Police authorities, I again got a call from the same company from another new phone number.
This time they told me that they are going to pay the prize money to me and again demanded for Rs. 20, 000/- (Rupees Twenty thousand) to again reactivate my file. I once again become victim of their false guarantees and again I paid them the amount of Rs. 20, 000/-.
Again, this time they are not paying anything to me and on 13.06.2014 they asked for another Rs. 20, 000/- (Rupees Twenty thousand) to get my prize money released.
Detail of payment made to Shop at Home are:
Company Name: SHOP AT HOME
Bank and Account Number: ING VYSYA BANK ([protected])
CONTACT PERSONS: Ankit Gupta, Rajiv Shukla, Avinash Shkehawat and Miss Mansi,
Phone Numbers: 011-[protected], 011-[protected], 011-[protected] and 011-[protected]
26.02.2014 15, 500.00
04.04.2014 5, 000.00
11.04.2014 5, 000.00
17.04.2014 6, 525.00
10.05.2014 7, 000.00
07.06.2014 10, 000.00
10.06.2014 10, 000.00
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TOTAL 59, 025.00
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Now, I do not understand how to recover my money from this company. I have understood that this company is a bloody cheater and they are not going to pay anything to the poor people, rather they are just trapping the poor people by alluring them of false dreams of paying huge money to them and defrauding them by taking away their hard-earned amounts from their pockets.
I thus request to stop these online fraud companies to operate so freely so that they should no trap common and poor people of this country into false promises making mockery of law of this country. I also request you to please help me out of this mess and help me to recover my money from these fraudsters. In addition, I also request you to take strict legal actions against these fraudster companies who are making mockery of law and order in our country and cheating poor people so openly without any fear of law.
I have been trying to unsubscribe from ShopAtHome for over a month. They promise action in one week but after multiple requests they are still hijacking my emails with unwanted adds. I need to be rid of them.
Cash Back not Received
I purchased a eharmony membership through shopathome.com They were offering 50% cash back for first time ehanrmony memberships. I went through the shopathome website as directed. This was back on March 17th. As of today I have not received the 50% back on my membership. I have contracted shopathome.com and even emailed then my invoice showing I paid $119 for membership and the date I purchase it. So far I keep getting the run around of them saying it takes 30-45 days to get cash back or to get eharmony to report that I made the purchase. I have sent several emails. If this was for a $5 cash back I would not be pushing the issue but this is for approx $59 cash back amount. One of the reasons I decided on this website was because of the cash back incentive. I had planned on using shopathome.com for other shopping but I will not now, I will continue with ebates the
ir cashback is super fast and they will give you cash back up front then work out the details with the vendors on the back side, but customers get their cash back first.
Hi there. This is Annette and I'm the customer service manager for ShopAtHome.com. I have reviewed your service ticket and see that our inquiry to eHarmony.com regarding your missing order has not yet been resolved. I will contact the store affiliate network again to see if they can help us get this resolved. We will respond to your service ticket with further details.
Please accept my apologies for the delay and for the inconvenience.
I will never use their site again
I received cash back for my first 2 small purchases (about $7 total). However, I made several follow-on purchases thru this site and received nothing - one of the cash backs should have been $25. All of the purchases were made 2 months ago. So I go to file an inquiry request and find out that there are no track back numbers for my transactions, so I can't file an inquiry as this info is required for the form to be submitted. I can't find any other way to contact this site. I don't know what their problem is, at least a very poorly run website, maybe more. I will never use their site again.
Annette here with ShopAtHome.com.
Please email copies of your purchase receipts to service@shopathome.com with "Attention Annette" in the subject line and I will be happy to research this issue for you.
Many thanks!
Annette N.
Customer Service Manager
ShopAtHome.com
service@shopathome.com
Annette here with ShopAtHome.com. Please email me at service@shopathome.com with copies of your order receipts and I will be happy to research your missing purchases.
Please note that track back numbers are not posted after 60 days, as per our terms and conditions we require that members submit inquiries for missing purchases within 60 days of your purchase date. Most merchants do not retain tracking information past 90 days, so we cannot guarantee that we will be able to get credit for a purchase if too much time has passed. If you can email copies of your purchase receipts; however, I will make every attempt to research your missing purchases.
Many thanks!
Annette
Customer Service Manager
ShopAtHome.com
anueske@shopathome.com
They don't respond to these inquiries either
I have been a ShopatHome.com customer for almost a year. I purchased a $900 camera from BestBuy, but NEVER received the cashback. I inquired about this, and never heard back. Other purchases are a hit or miss, and takes upto 30 days to hear back. If you dont hear back, you can file a cash back inquiry. They don't respond to these inquiries either. Id recommend eBates or fatWallet.
Gireme--
Please also try SNSchneider@ShopAtHome.com in order to reach me.
Thank you,
Samantha Schneider
Technical Operations Associate
ShopAtHome.com
Hello Gireme,
I am sorry to hear about your troubles regarding the ShopAtHome.com website. I would be happy to assist you directly in looking into your inquiry regarding your Best Buy purchases. Our Customer Service Team does its best to provide responses within a timely manner but sometimes the length of time an inquiry takes depends on the merchant and complexity of an issue. If you would like to send me an email regarding your Best Buy purchase including your order number and trackback number (if available) I will immediately look into your request. This can be emailed to my attention at SamanthaS@ShopAtHome.com. I will confirm receipt of your email so if you do not receive a confirmation please email Service@ShopAtHome.com with ATTN: Samantha in the title. Again, I apologize for your difficulties and would like to work to ensure that your concerns are addressed.
Thank you,
Samantha Schneider
Technical Operations Associate
ShopAtHome.com
Shop at home is hijacking traffic away from the web site you think your visiting
Shop at home is hijacking traffic away from the web site you think your visiting and attaching their affiliate codes onto the urls. I wonder what the retailers think about this?
Hello Mokiee,
I am sorry to hear about your concerns regarding the ShopAtHome.com website. ShopAtHome.com is a free membership online shoping portal that offers cash-back incentives on purchases made by members of the website. In order to give these cash-back incentives to our customers we use affiliate tracking links in order to receive credit for our customer purchases. If customers have the ShopAtHome.com toolbar the customer can also receive cash back and affiliate tracking links would again be used. Tracking is only used for customers that use the ShopAtHome.com website or have the ShopAtHome.com toolbar. Memberships to ShopAtHome.com are optional and there are various options to remove the toolbar and close your account with ShopAtHome.com. If you wish to remove the ShopAtHome.com toolbar from your computer browser please follow the instructions in this link: http://www.shopathome.com/pages/faqs.aspx#gen13. If you would like to have your online membership account closed or if you have any further concerns with the ShopAtHome.com tracking system please contact the Customer Service Department at Service@ShopAtHome.com and assistance will gladly be provided.
Thank you,
Samantha Schneider
Technical Operations Associate
ShopAtHome.com
They posted their ads on my facebook page
I was impressed by this site and even downloaded their toolbar. I used their coupon section and was beginning to use their rebate section. But then they did something unforgivable in my book -THEY POSTED THEIR ADS ON MY FACEBOOK PAGE!
Not on the side but on my wall where the comments go, like I was endorsing them. I don't know how I was tricked into giving them my Facebook page. I was so angry I UNINSTALLED their toolbar. Glad to see from other reviewers, I'm not missing much!
Hi Cheryl L.!
Thank you for “liking” ShopAtHome.com on Facebook! We love our fans and we’re glad that you’ve chosen to connect with us on Facebook.
Please understand that when you “like” any company page on Facebook, their posts will automatically appear in your newsfeed. These are the posts we make on our Facebook page about special offers, coupons, and Facebook exclusives! However, if you prefer not to see our posts in your newsfeed, you can “Hide all by ShopAtHome.com.” Simply hover just to the right of any of our posts in your newsfeed, click the down arrow and select “Hide all by ShopAtHome.com.”
If you have any questions on how to manage the content in your Facebook newsfeed, please see the Facebook help page. If you have any questions about ShopAtHome.com, please email us at service@shopathome.com. We love to hear from our customers and we're always happy to help.
Happy Summer Solstice!
Annette N.
Customer Service Manager
ShopAtHome.com
No response on cash rebate inquiry
I made a purchase thru this website. Order never showed (nor the pending cash back amount). I'm only .02 away from being able to cash in my rebate check. Geez! Tried e-mailing customer service 2x. No response. Only an automated e-mail stating that they were looking into my rebate inquiry. What BS. I went with shopathome.com because they were offering a higher cash back %. I've also used ebates, and they are WAY better. I already received a check from ebates. These people stink. I'm surprised they are still in business. I guess I will have to report my complaint with the BBB if I don't hear from a rep by Monday. I'd advise anyone to stay away from shopathome. What a Rip Off and waste of time!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi cshihad,
I'm Annette and I represent ShopAtHome.com. In some cases we are able to address cash back inquiries within a few days. However, it is truly dependant on the individual merchants turn around. In many cases, it can take up to or even exceed 30 days. While we update cash back balances daily, some merchants may only provide us with your purchase information after the products have shipped, in which case it could be a few days after the actual purchase that your ShopAtHome.com account reflects that purchase.
Without your email address I am unable to determine where we are in investigating your inquiry. Please send me an email to service@shopathome.com and put "Attn: Annette" in the subject line and I'll get back to you quickly.
Many regards,
Annette
Cashback Scam
ShopAtHome.com advertises one cash back amount and pays another. New to their site, we recently purchased a television at Sears through ShopAtHome.com, with an advertised 15% cashback. Our Sears order total was $539.99. Cashback should have been $81.00. We were instead credited $27.00, only 5% cashback! We also never received the new subscriber $5 cashback bonus. After making numerous attempts to contact ShopAtHome.com, both by email and telephone, with NO RESPONSE, we will be reporting them to the appropriate regulatory agencies. ShopAtHome.com is a scam!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi CashbackScam!
I'm sure glad we were alerted to your comments, as we are currently researching an inquiry that sounds like the issue you mentioned above, and I believe it may be your account. Please email me at service@shopathome.com "Attention Annette" and I will be happy to get this issue resolved for you right away.
Thank you so much!
Annette
Customer Service Manager
ShopAtHome.com
service@shopathome.com
ShopAtHome.com looks like a scam
ShopAtHome.com looks like a scam. I purchased at safeway.com through ShopAtHome by clciking at the right deal which said 20$ cashback for orders of 49$ or more .I order edat safeway.com for little more than 49$. I received my ordered items as well. But my shopAtHome.com shows up only 13$ rebate cashback amout. Also i signed up and purchased for the first time through ShopAtHome.com, which means i need to get my 5$ bonus cashback as well. But my account says 0.00$ signup/bonus amount. Also no customerService number to contact them.. phh!
We are currently offering $13 on Safeway.com purchases to first-time safeway.com customers (see our Cash Back Guidelines on the Safeway.com store page on our site: http://www.shopathome.com/Coupons/shop.safeway.com#vr). If our site stated $20 cash back, that may have been on Extra Cash Back event where we offered an extra $7 cash back bonus. Currently, our system processes the bonus after the purhase is processed, and you will see the bonus show up days later sometimes. This is being modified so you see the entire cash back (including bonus) at one time. Stay tuned for that improvement!
Some merchants take up to 30 days to report our customers purchases to us. If you made your Safeway.com purchase through ShopAtHome.com during an Extra Cash Back event, but do not see the bonus in your my ShopAtHome.com account, please fill our the Contact Us form on our site (http://www.shopathome.com/Contact.aspx) and select "Cash Back Rebates" from the drop down. Be sure to include your order number, amount, date of purchase on your inquiry and we will research it for you.
ShopAtHome.com does not offer a sign-up bonus. However, we have a Tell-A-Friend program. Please see "How does the Tell-A-Friend Program Work" section of our FAQ's for details: http://www.shopathome.com/pages/faqs.aspx#cat9.
I hope this helps. If you still have questions or comments, please use our Contact Us Form (http://www.shopathome.com/Contact.aspx).
Many regards,
Chrysie
UPDATE: Our customer service team checked your account this morning (9/12/2011) and your bonus was processed.
Please verify that your account is in order.
They never ever responded and resolved problem
Yes, they pay your real cash back but their cash back system is not reliable. About 30 % of websites they advertised, won't pay you cash back as promised. You have to wait until 30 days if no cash back show up then you can send cash back inquiry, asked them to investigate. They never ever responded and resolved problem ! You will only received automatically responded email. That's it.
I lost my eligible cash back more than $20 from 3 websites so far . I do online shopping almost everyday and experienced many cash back websites. I would recommended "Fatwallet" or "eBates" which are more reliable and great customer service.
Beware, they are cheating
Once my rebate account reached $35, suddenly the balance dropped to $0 and he never received a check. BEWARE! THEY ARE CHEATING!
This site is a SCAM. Beware. They NEVER send your cash back. They are liars and cheating the public.
DON'T USE THEM FOR CASH BACH - YOU WILL NEVER SEE YOUR MONEY!
I-Don't-Think-So.goaway
Hi Jill,
I'd like to help figure this out. Please send an email to service@shopathome.com. Put "Attn: Chrysie" in the subject line. I'll be able to research you account from your email address, but if you have any other information (such as order numbers, order amounts, store names, dates of purchases) it will help me learn what might have happened to your account.
If this is your first cash back check from ShopAtHome.com we send an email asking you to verify your mailing address. Often times, these emails are blocked or considered "spam" and never make it to your inbox. Please check your spam or "junk" folder to see if you've received communication from ShopAtHome.com.
I'll be on the lookout for your email Jill. Hope to hear from you soon!
Many regards,
Chrysie
The exact same thing happened to me. My balance was up to $120 and said the ck would be mailed at the end of February. Now that information has disappeared and no check! very disappointed. I can't seem to figure out how to contact anyone there either. I have tried to email and never heard back. Jill
Hollet,
I'm sorry to hear that there was a problem with your account. I can help. Email me at service@shopathome.com and put Attn: Chrysie in the subject line.
Thanks - Chrysie
ShopAtHome.com Reviews 0
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About ShopAtHome.com
One of the key features of ShopAtHome is its user-friendly interface, which makes it easy for customers to find what they are looking for. The website is well-organized, with products categorized into different sections, making it simple for users to navigate and find the items they need. Additionally, the platform offers a powerful search function that enables users to quickly locate specific products or brands.
ShopAtHome also provides customers with access to exclusive deals and discounts, helping them save money on their purchases. The website regularly updates its deals and promotions, ensuring that users always have access to the latest offers. Furthermore, the platform offers cashback rewards to customers who make purchases through the site, allowing them to earn money back on their purchases.
Another advantage of using ShopAtHome is its commitment to customer satisfaction. The platform has a dedicated customer support team that is available to assist users with any questions or concerns they may have. Additionally, the website offers a secure and reliable payment system, ensuring that customers can shop with confidence.
Overall, ShopAtHome is a reliable and convenient online shopping platform that offers a wide range of products and services to customers. With its user-friendly interface, exclusive deals and discounts, and commitment to customer satisfaction, it is an excellent choice for anyone looking to shop online.
Overview of ShopAtHome.com complaint handling
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ShopAtHome.com Contacts
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ShopAtHome.com phone numbers+1 (800) 315-1995+1 (800) 315-1995Click up if you have successfully reached ShopAtHome.com by calling +1 (800) 315-1995 phone number 0 0 users reported that they have successfully reached ShopAtHome.com by calling +1 (800) 315-1995 phone number Click down if you have unsuccessfully reached ShopAtHome.com by calling +1 (800) 315-1995 phone number 0 0 users reported that they have UNsuccessfully reached ShopAtHome.com by calling +1 (800) 315-1995 phone number+1 (303) 843-0302+1 (303) 843-0302Click up if you have successfully reached ShopAtHome.com by calling +1 (303) 843-0302 phone number 0 0 users reported that they have successfully reached ShopAtHome.com by calling +1 (303) 843-0302 phone number Click down if you have unsuccessfully reached ShopAtHome.com by calling +1 (303) 843-0302 phone number 0 0 users reported that they have UNsuccessfully reached ShopAtHome.com by calling +1 (303) 843-0302 phone number
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ShopAtHome.com address7100 East Belleview Avenue, Suite 208, Greenwood Village, Colorado, 80111, United States
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ShopAtHome.com social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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