What on Earth Catalog
Reviews and Complaints

So, I was looking for a cool gift for my sister who is obsessed with squirrels. I stumbled upon What on Earth Catalog (whatonearthcatalog.com) and found an animated squirrel clock that I thought she would love. I placed my order and eagerly awaited its arrival.

But when the package arrived, I was surprised to find a See No Evil Squirrel trio instead of the clock I had ordered. I was pretty annoyed and called up What on Earth to ask why they had sent me the wrong thing. Unfortunately, the person on the other end of the line didn't really have a good explanation for me. They didn't even apologize for the mistake!

I mean, come on. If they didn't have the clock in stock, why didn't they just tell me and cancel the order? It's not rocket science. And if I hadn't been visiting my sister for Christmas, I would have never known that they had messed up my order. It's just frustrating.

Despite this hiccup, I have to say that What on Earth Catalog has some pretty cool stuff. They have a wide variety of unique and quirky gifts that you won't find anywhere else. And their prices are pretty reasonable too.

So, if you're looking for something a little different, I would definitely recommend checking out What on Earth Catalog. Just be prepared for the possibility of a mistake or two along the way.

In December of 2015, I placed an order with these people, but the item never arrived. I phoned to let them know and they said they would promptly replace the lost gift at no cost to me. Dandy. The replacement arrived, was given as a Christmas present and I thought all was well--UNTIL January 11th when they charged me $14.95 out of the blue. I complained and they said it was a charge to join their "club" because I had "filed a claim" with them. I was never told about this and I was livid. They did refund the money--grudgingly. I will never buy from these people again. There are too many other catalog companies and online sites that won't try to cheat me.

I ordered a couple of fun, quirky Christmas presents from What on Earth. This month a charge from WHATONEARTHVIPINSI for $15.77 appeared on my credit card. I called - and the customer service agent said "you were opted in to the VIP Insider program." I was opted in? I didn't even (accidentally) opt myself in?

I bought two quirky presents. I my have gone back there to find another gift at some point, but I am sure I never signed my self up to be a VIP insider. This is deceptive at best.

The customer did refund the charges without much grief. I appreciate that.

I must admit I probably won't go to that website again for fear of getting signed up as an insider!

I recently made a purchase from What on Earth Catalog and unfortunately, I had a negative experience with their customer service. I ordered a personalized item, but when it arrived, it was the wrong item. I had to call them to inform them of the mistake and I was met with some of the worst customer service I have ever experienced. I spoke to three different people over the course of an hour and each one of them was just as rude as the next. One woman even took a call from her daughter while she was supposed to be helping me!

Despite providing them with all the necessary proof of the error, they still dragged their feet on resolving the issue. It was incredibly frustrating and disappointing. However, I was able to speak with the vendor they used and they were more than happy to fix the problem. I appreciate the vendor's willingness to help, but it's concerning that What on Earth Catalog didn't seem to care about fixing the issue themselves.

If they don't want to deal with issues on personalized items, then they shouldn't be selling them or taking customers' money. It's important for businesses to take responsibility for their mistakes and provide good customer service, but unfortunately, that wasn't my experience with What on Earth Catalog.

I recently stumbled upon What on Earth Catalog (whatonearthcatalog.com) and was intrigued by their hilarious tongue magnetic key holders that were on sale for about $7.00 each. I couldn't resist and added an octopus night light to my cart as well. I received my order receipt on November 26th and was excited to receive my package. However, I didn't receive a shipped notice until December 2nd and my package didn't arrive at my Post Office until December 13th. I had to drive through the snow to get it about 4 days later, only to find out that the key holders were not in the package.

To make matters worse, the $6 nightlight wasn't really worth $6, but it was okay. However, it apparently cost me $25 in total. As someone who works nights, I was disappointed to find out that they only accept calls during the day. It wasn't worth wasting my sleep time to try to get the missing key holders.

I can't help but feel like they have these low-priced "come-on" gifts so they can put something in the big box while conveniently failing to put other items in. It's disappointing and makes me feel like they're just your standard rip-off artists.

Overall, I wouldn't recommend What on Earth Catalog. While their products may seem interesting and unique, the lack of customer service and missing items make it not worth the hassle.

So, I was looking for a gift for my sister and stumbled upon What on Earth Catalog. I found a wine glass that I thought would be perfect for her, with her name etched into it. I placed my order and eagerly awaited its arrival.

When the package finally arrived, I was excited to see the glass. But when I opened it, I was disappointed to find that my sister's name was misspelled. I was pretty upset about it, so I called the customer service number to see if they could fix the mistake.

The person I spoke to was polite, but they told me that I would need to send the glass back to them in order to get a replacement with the correct spelling. They said they would reimburse me for the cost of shipping it back to them, which was a relief.

So, I sent the glass back and waited for my replacement. When I checked my account, I saw that they had credited me for the cost of the glass, but not for the original shipping or for the return shipping. I was pretty annoyed about this, so I called them again to ask why I hadn't been reimbursed for the shipping costs.

The person I spoke to apologized and said they would take care of it. But when I checked my account again, I saw that they still hadn't credited me for the shipping costs. At this point, I was pretty fed up, so I told them to cancel the order and return my shipping costs.

Well, they didn't cancel the order. Instead, they sent me another glass with the correct spelling. But by this point, I had already ordered a replacement from another website, so I didn't need the glass anymore. And to make matters worse, they still hadn't reimbursed me for the shipping costs.

So, now I'm out $25.65 for a useless product. I'm pretty disappointed with What on Earth Catalog and I won't be ordering from them again. If you're thinking about ordering from them, be careful and make sure you double-check everything before you hit that "buy" button.

Yo, listen up! I gotta warn ya about this What on Earth Catalog website. They be pullin' some shady stuff with their free shipping offer. They make you enter your email and then BAM! You're signed up for their VIP insider Program and they be takin' $16.26 from ya every month for nothin'! It's a total scam, man. I got caught up in it and it ain't cool. They shouldn't be doin' business like that.

If I had known, I woulda just paid for the shipping charges. But now I gotta call my credit card company and dispute the charges. I did call What on Earth and they canceled my supposed "membership," but that don't make up for the fact that they be trickin' people into signin' up for somethin' they don't want.

I gotta say though, the stuff I bought from them is pretty cool. It's just this whole procedure they got goin' on that's messed up. They need to fix it and be more upfront with their customers. Don't fall for their free shipping trap, y'all.

So, I just wanted to share my experience with What on Earth Catalog (whatonearthcatalog.com). I made my first purchase with a 10% promotional discount, but when PayPal charged me, the discount was not included. I called What on Earth and after waiting for 20 minutes, I was told that the representative couldn't fix it, but they agreed that I was owed the discount. I contacted PayPal and they gave me the credit after contacting WOE.

Then, I had to return an item for a size adjustment, but I never received the replacement. Instead, I got a credit for the item. After 30 days, I decided to place a new order with a 15% promotional discount. But today, I checked the status of the order and found out that they cancelled the entire thing.

It was their mistake in the first place, but they couldn't or wouldn't make it right. Now, I guess I'm not allowed to do business with them anymore. It's absolutely ridiculous business practices!

Overall, I'm disappointed with my experience with What on Earth Catalog. I hope they can improve their customer service and fix their mistakes in the future.

I just noticed my credit card is being charged $14.95/mo for something called what on earth vip insider, which I have never heard of. When I called to ask what this is, and why I am being charged; I was told that I signed up for this when I placed an order from what on earth catalog. This is bullcrap! I would have never done that.

I wish I had read all the negative comments on the consumer complaint sites about this company before I ordered anything. Apparently there are myriad others they are pulling the same scam on. They need to be stopped.

I was bombarded by endless emails from your company. The most terrible thing is that I can't stop this crap.
I started getting emails from them one week ago and in total, I got over 300 emails from you. What the heck is that?
Stop it!
I tried to unsubscribe over 5 times and nothing happened at all! Tried to mark your email as spam, but they still get into my inbox folder.
And one more fact from Leisa: I have never subscribed to your [censor] service!