ShopDealMan.com / Deal Man
Reviews and Complaints

Hi

I have placed an order #DM1379395 on the 16th May 2017 but till to date I haven't received it and there's no communication from your store whenever I send you emails enquiring about the order. At the moment I'm not sure whether the order is still in process or it has failed.

Kindly update me on the current status of the order and let me know when will it be delivered.

Regards
Kabelo
+[protected]

My order was submitted and paid for on 17 Mar 18:53 with order number #DM1353110 Blazer but still I cannot receive in the Philippines the item for almost 2 months and going to 3 months. I also emailed them for many times but still no feedback. They replied once. Please provide me feedback when I will receive the parcel and where is the location of the item as of now.

Thank You.

My order was submitted and paid for on 23 FEB 2017:

1x Sapphire Long Sleeve Top - Gray / XL for $13.99 each
1x V-Neck Zip Up Top - Black / XXL for $16.99 each
1x Off Shoulder Evening Dress - Black / XL for $23.99 each
1x Brooklyn Evening Dress - Red / XXL for $24.99 each

Discount (code: winter2017): $-19.99 USD
Subtotal : $59.97 USD
Shipping : $0.00 USD
Total : $59.97 USD

I have sent dozens of emails and received one response, claiming "rare circumstances that profoundly affect delivery times are no way a fault of Dealman". Is there not a number to call...I purchased four items and my order status on their website says UNFULFILLED; my assumption means they have yet to send it yet. This is a total crock and should be addressed. I want my order, if you do not have it then I want reimbursement for the amount I paid.

**Email which I received on 17 APR 2017 @ 0537**

Hello,

First off please let me extend an explanation along with our sincerest apologies to you for the lack of communication. Unfortunately we had experienced a significant technical glitch within our email system and it was not called to attention to us until loads of our customer emails became inaccessible for a time. We are in the retrieval process still now and diligently working around the clock to make contact with all customers we were unaware needed attention until their emails could be retrieved. I assure you I can not tell you how regretful we are of this situation and are very thankful for your patience and understanding during this unfortunate event. I have pulled up your order and see that your order was shipped, and a shipping confirmation was sent via email before our system malfunctioned thankfully. We appreciate your business and are happy to provide tracking information for every order. Items generally take 14-30 days to arrive, however can take longer in rare circumstances. We ship direct from the manufacturer via air mail in order to provide you with the best deals along with free shipping. This information is stated on www.dealman.co.nz/pages/shipping, www.dealman.co.nz/pages/faq and your invoice.
For detailed tracking information, the Deal Man recommends using http://www.dealman.co.nz/pages/tracking.

As to why you have not yet received your order it is stated in the information provided to you upon ordering there are occasionally rare circumstances that profoundly effect delivery times that are in no way a fault of Dealman. I've had a look, and it appears to be of a typical processing delay within the postal service.

International tracking depends upon parcels going through mail processing centers and then being scanned. Once parcels are packed for a certain destination country then the crates themselves are scanned rather than individual parcels. That is why the package itself will not have a tracking update until the crate has arrived in the destination country and is unpacked by Customs. I hope this makes sense. I understand your frustration in not having already received your order and I am lodging an inquiry with the postal service. Grievously we have no control over how efficient the postal service is with our shipments. We have been working on the issue as we have thousand of orders shipped, and we know that your parcel has been shipped and has been in the carriers possession for some time.

We do gladly try to resolve any issue when a parcel is in transit, however we cannot track the parcels until the carriers input the information. We appreciate your extreme patience and understanding. Please let us know if we may be of further assistance, and certainly do not hesitate to get back in touch if the problem persists. I anticipate your tracking to update soon with my inquiry of your parcel today and I gather you will receive your order very soon.

Again thank you for your order, I hope you have a wonderful day!

Kind Regards,

Dealman Support Team

I have a placed a order on Deal man and it is over 30 days I have not received my order. I have been following up regularly but no response.
It is a big amount for me.

Please help

All of the items from
order #DM1380217 have now been shipped, and we can no longer
make amendments to your order. Tracking information is
available upon request.

1x Hooded
Master Jacket - Black / XXL

I can't believe I let myself fall for a site like this. I ordered two cardigans from them weeks ago (not months yet I know), and have been messaging them asking them for a tracking number. It wasn't until I decided to search them and I found this website where others like myself have been scammed out of money. How can we shut that site down permanently? I'll be lucky to even get anything in the mail at this point.

Hi
Order DM1350709
I had ordered pair of shoes in march 1st week, its june 1st week and yet I have to receive my order, on emailing them several times I have not yet received any details about my order, baring once in 15 days saying it takes upto one month but its been three months since the order has been placed its a shame, a spam website.

I either want those pair of shoes delivered within a week or want a full amount of refund back.

Vinay

[protected]

To Whom it may concern,

Sometime ago, I ordered some items from your online catalogue for my birthday.

After having placed an order, I was informed the items could take up to 30 days to be delivered.

I went away on holidays, and when I came back, only some of the items had been delivered and not in the sizes that I had ordered. I had ordered M sizes but I received L sizes. I don't who thought that it would be okay to dispatch an item of clothing with a size different from what the customer had actually ordered and paid for.

I since contacted Dealman and I've not received an answer yet...

I'm appauled by the precarious or non-existing customer service this company has to offer. At this point I'd only like to be informed of an address where I can send the received items back in order to get my money back.

It's obvious this company has no respect for its customers and their valuable time.

Please do advise me if I should take legal action in order to resolve this issue.

Thank you in advance.

Kind Regards,

Alberto Alende-Aragon

I went on site and placed and paid for a cardigan. This order was placed on 31st March 2017 -(DM 1360874) It cost me NZ $49-00 - to date, 6th June I have not received the article but they have my money! I was also provided with a tracking number from China Post - the tracking number is false and does not exist. I have sent several emails and had zero response - I have also tried calling the company but it reverts to an answering machine - smells like a scam

Dear paypal, I don't know if you read this post but I may say that your company is an internationally trusted payment gateway and I made one transaction on the strength of trust with your association with a nz based company namely "dealman" via www.dealman.co.nz. but I am not yet informed about my order even after sending repeated mail to [protected]@shopdealman.co & finally raising this issue regularly on their fb page, I am now blocked by dealman for further posts on fb. My order no was - dm1374268 and my mail id is - [protected]@gmail.com. Now I request paypal not to incorporate with such fraud company further as the name paypal being associated can create a sense of faith on companies. I hope being a trusted gateway, paypal will take care of my issue.
Further regarding the dealman one can be updated their fraud and scam through fb and youtube..

vitalijus
Matusevicius
37 yelverton road
Coventry.
Cv64ag

This is where you supposed to send my jacket!

Hi there,

Thank you for contacting us. My apologies for the delay in response.

I am very sorry that you have not yet received tracking information for your order.
It appears your tracking number is being problematic. I have requested reconfirmation of your tracking number, and will be back in contact with you as soon as that happens.

I would like to see if I can retrieve this information, and if I am unable to do this I will be happy to discuss further options to best resolve this situation with you.

I am very sorry for the inconvenience.

Kind Regards,

DEALMAN SUPPORT

Ordered 2 items on 13th April 17 - took money straight away. I have STILL not received goods.
I have emailed them 5 times asking for my money back and never get a reply.
I have contacted them via Facebook as well saying i want a refund and they just said that i need to contact support team via email as they cannot issue refunds.
I'm now taking legal action to get my money back if they fail to return my money but next Monday

Thank you
Nat Noel

Ordered 3 items from shopdealman.com in March, they still have not turned up and no way to contact company. Payment was taken straight away from my debit card. This company needs reporting and website closing down and money returned to customers who have been scammed!
This should now be a legal matter and do not understand after so many complaints by other people how they are still getting away with this!

Worst shopping experience of my life I ordered 2 items for my sons birthday as he kept going on about how cool their clothes were.

However over a month later I still haven't received the order I get no response from emails or messenger the tracking number I was supplied with is invalid.

First time I contacted them on 3rd April to say tracking number was invalid I was told to wait 30 days as delivery can take that long.

Since then all messages have been ignored extremely disappointed and my son is so upset would never use them again and HIGHLY RECCOMEND no one else uses them.

Hi my self vinod karwal I place on line order on 22nd march for a shoes. Today is 2may I am not received any product for your side.
Product deal is given below.
1x striped mustang casual flats - white / 8.
And my shipping number is dm1355296.

But I am not received my product. I write so many mail to your support team but they are not replying.
Please help me for the same.
Regards
Vinod karwal
[protected]

I ordered and was charged $29.99 usd on 12/02/16 for the tribal dragon hoodie - 2xl. I never received the item and I followed up several times via email and received no response.

12/2/16 thank you for placing your order with deal man!

This email is to confirm your recent order. please review your order details to ensure they are correct. deal man cannot be responsible for any errors once your order is shipped.

date 12/02/2016

shipping address

billing address

1x tribal dragon hoodie - 2xl / red for $29.99 each

Subtotal : $29.99 usd
Shipping : $0.00 usd
Total : $29.99 usd

12/3/16 all of the items from order #dm1303753 have now been shipped, and we can no longer make amendments to your order. tracking information is available upon request.

1x tribal dragon hoodie - 2xl / red

Your order is being shipped to the following address:

I had ordered the Emperor Cardigan from the Deal Man website on Feb 1st 2017 and it been over 50 days and I still haven't received my package. I emailed them twice to which they never replied and when I messaged them on Facebook, they were rude by saying do not email us again.

Please do not buy from Deal Man because they are a big scam. I wasn't warned but you have...

Still waiting for an item which I purchased from these people 48 days ago. They sent me a discount coupon for a further purchase! WTF?!?!? No delivery date, refund or tracking number.

My digital receipt contained the following information...

Your Receipt
March 4, 2017, 3:42 AM
Invoice Number: #DM1342880
Description Unit Price Total
The Infiltrator Jacket - Black / L
Quantity: 1

I placed a purchase on January 16, 2017 amounting to XOF 61, 426 order number is #DM13178111. I has not received the items or my money back. We have tried on multiple occasions to reach customer service without any luck. I already sent an email to [protected]@thedealman.co.nz but I have not yet received any feedback from them since March 20, 2017. I've come upon several complaints of the same issue and this is terrible customer service and poor ethics.I am Demanding that we get a response from this company within 48 hours or we will file a lawsuit! I have all the messages sent to the company VIA Facebook messaging and will use that as evidence that we have tried to contact with no response.

My Nephew placed a purchase on January 06, 2017 amounting to $109.00 order number is #DM1314641. He has not received the items or his money back. We have tried on multiple occasions to reach customer service without any luck. A phone number that is shown on a site does not even work and the website claims to email Deal Man with any questions or concerns but they don't even provide an email address. I've come upon several complaints of the same issue and this is terrible customer service and poor ethics.I am Demanding that we get a response from this company within 48 hours or we will file a lawsuit! I have all the messages sent to the company VIA Facebook messaging and will use that as evidence that we have tried to contact with no response.

I ordered striped mustang casual flats on 31 august 2016, I was sent a tracking number but when I try to track my order, the status says "pending", since last year till today. February 2017, they responded with this email below;

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of deal man customer services
Sent: 07 february 2017 05:59 pm
To: silas molekoa
Subject: re: tracking order no rj543004604cn

Hello,

First off please let me extend an explanation along with our sincerest apologies to you for the lack of communication. Unfortunately we had experienced a significant technical glitch within our email system and it was not called to attention to us until loads of our customer emails became inaccessible for a time. We are in the retrieval process still now and diligently working around the clock to make contact with all customers we were unaware needed attention until their emails could be retrieved. I assure you I can not tell you how regretful we are of this situation and are very thankful for your patience and understanding during this unfortunate event. I have pulled up your order and see that your order was shipped, and a shipping confirmation was sent via email before our system malfunctioned thankfully. We appreciate your business and are happy to provide tracking information for every order. Items generally take 14-30 days to arrive, however can take longer in rare circumstances. We ship direct from the manufacturer via air mail in order to provide you with the best deals along with free shipping. This information is stated on www.dealman.co.nz/pages/shipping, www.dealman.co.nz/pages/faq and your invoice.
For detailed tracking information, the deal man recommends using http://www.dealman.co.nz/pages/tracking.

As to why you have not yet received your order it is stated in the information provided to you upon ordering there are occasionally rare circumstances that profoundly effect delivery times that are in no way a fault of dealman. I've had a look, and it appears to be of a typical processing delay within the postal service.

International tracking depends upon parcels going through mail processing centers and then being scanned. Once parcels are packed for a certain destination country then the crates themselves are scanned rather than individual parcels. That is why the package itself will not have a tracking update until the crate has arrived in the destination country and is unpacked by customs. I hope this makes sense. I understand your frustration in not having already received your order and I am lodging an inquiry with the postal service. Grievously we have no control over how efficient the postal service is with our shipments. We have been working on the issue as we have thousand of orders shipped, and we know that your parcel has been shipped and has been in the carriers possession for some time.

We do gladly try to resolve any issue when a parcel is in transit, however we cannot track the parcels until the carriers input the information. We appreciate your extreme patience and understanding. Please let us know if we may be of further assistance, and certainly do not hesitate to get back in touch if the problem persists. I anticipate your tracking to update soon with my inquiry of your parcel today and I gather you will receive your order very soon.

Again thank you for your order, I hope you have a wonderful day!

Kind regards,

Dealman support team

On thu, feb 2, 2017 at 8:03 am, silas molekoa wrote:
Good day

I still have not received my order since august 2016 am just checking with you what could be the problem because its almost 6 months without my parcel. If you don't have stock I will be happy if you can refund me.

Kind regards
Silas mogotsi

From: [protected]@gmail.com [mailto:[protected]@gmail.com] on behalf of deal man customer services
Sent: 16 september 2016 09:07 am
To: silas molekoa
Subject: re: tracking order no rj543004604

Hi there,

Thank you for your query. We appreciate your business and are happy to provide tracking information for every order. The sa customs processing center has recently been behind in processing mail, so delivery times have been 1-2 weeks longer than usual. My apologies for the inconvenience.

As stated on www.dealman.co.nz/pages/shipping, www.dealman.co.nz/pages/faq and your invoice, items generally take up to 30 days to arrive, but can take longer in rare circumstances as we ship direct from the manufacturer in order to provide you with the best deals along with free shipping.

Your tracking code is:

Rj543004604cn

Via international air mail and the sa post

For detailed tracking information, the deal man recommends using http://www.dealman.co.nz/pages/tracking

Please note: we sell all items by their measurement, some items may retain the sizing labels of their origin country, but will correspond to the us sizing charts we've provided on our website.

Kind regards,

Kitty lee"

If you need more additional information please refer to tracking number and order no. Below:

Order #278202
Home order #278202
My account
Placed on august 31, 2016 02:02am
Billing address

Payment status: paid
Silas mogotsi
Sekhukhune district municipali18 chris wiid street, groblersdal,, limpopo, south africa 0470
Shipping address

Fulfillment status: fulfilled
Silas mogotsi
Sekhukhune district municipali18 chris wiid street, groblersdal,, limpopo, south africa 0470
Product sku price quantity total
Striped mustang casual flats - white / 8
Fulfilled sep 02
Tnt post #rj543004604cn
Sku0000196792 r482 1 r482
Subtotal r482
Shipping r0.00
Total r482
Please assist I am so frustrated by this company, I have not gotten any respond from the dealer ever since february.

Thank you very much in advance for your assistance

Silas molekoa
South africa