ShopDealMan.com / Deal Man
Reviews and Complaints

I have two separate orders from this website one is order #DM1352528 for the amount of $22.50 ordered on March 20, 2017. The other is order #DM1341547 for the amount of $31.97 That's $50+ in merchandise that has not arrived. Tried using the tracking service that is (somewhat) provided and was told that the tracking number is fake. I would appreciate either A. receiving the items that I paid for. B. Get a full refund for these items if the company has no intentions of shipping my products.

I bought two shirts, one arrived after on month and the other one still not arrived, when i tried it at home, the quality is too bad and size also not correct
i want to return/replace it but they are not giving any option to return/replace also there is no customer care number mentioned on the website, its a Fake website be aware, this kind of quality we will get in india for 100 rupees and they charged me 1000 rupees per shirt, be aware about this website

I have ordered a Junta Military Style Jacket - Army Green / M on August 2016. Now we are almost on April 2017 and nothing. I have been waiting for this jacket for about 9 months now and it costed 67$. I am a college student and money isn't what i have right now. I talked once to Stella Rose and she explained that they had no control over their shipping and that their would be delays. But 9 months when its written "Many of our items are sourced in bulk from global suppliers, so our products usually take between 10-30 days to arrive, though in extremely rare circumstances can take longer." it is pretty ridiculous. The order is #271452. I would love to have the Jacket, but if i don't receive it soon enough i would like to have a refund. Soon enough meaning that if i don't get it within 3 months from now, i quit waiting and want my money back. Deal Man, you guys have a nice collection of clothing but how do you expect me to buy anything from your delight team when you are not even able to handle the shipping of items properly. If of course you guys are a legit company and not a bunch of fraudulent people.

I have waited since december of last year for my shirts and such arrive but nothing. I have only receved the belts i ordered. I paid about 100$ and its all gone... (that was all my money for my birthday) and we even tried to make contact with them too ask were everything is we couldn't get to them because their dealer is from china... so we just either want our clothes or our money back

I have placed a order and made payment of over the R1000.00 to dealman. Up to date I am trying to get tracking number and or even a phone number where to contact them. no luck. I am from South Africa so i wouldn't know where to try and find this company. They seems to be only accepting offers online and every now and then they display this or that shopper bought this nice thing or that..so be aware

i have been waiting on my one item for over 30 days, I have asked for the tracking number twice so that I can find out where my package is and I have had no response from anyone. I have gone online looking for a number to get a response from deal man and there is no number to be found. what I did find was a lot of complaints of different people not receiving their packages and not getting any responses from deal man. so does this mean that I will not be receiving my package either? I would love to get my money back if I am not going to receive my package. from the looks of it I probably wont be getting that either.

my order number: DM1323202
order date: feb 5, 2017
item: agent jacket

Definitely not a reputable store and definitely not a company I would recommend. I bought a jacket for my son from DealMan and it was a present for his birthday. My son knew about the jacket. When I asked him what he wanted for his birthday he said that there was a website DealMan and that he found a really cool jacket there. I promised to buy it for him.
Order did not arrive and birthday already came and went. My son is very disappointed and upset and as a father I want to do everything to change the situation. I tried to contact DealMan many times but they did not reply.
I will not buy from them again!

I have placed an order on January the 19th, 2016 for a Eon Digital Watch and an Aztec Pendant and I haven't received this order yet is almost 3 months. I tried to contact them through Deal Man Support Team but not luck.
Order#DM1319337
[protected]@thedealmansupport.co.nz.viashopify.com
They have contact me to tried to place more orders and also to activate my account

I ordered a jacket in november. my confirmation number is #dm1302641

1xusa grunge long sleeve tee-blk/asian sizexxl for 21.99 each and 1x the agent jacket-dark grey /l for 29.99 each.
My total order was $51.98
My shipping address is 12 potter street, centereach, ny, 11720
I made a copy of the receipt in your upload picture. I had contacted your company once before they said the problem was because the product was coming from out of the country. it is now march and should have been here. please resolve this issue or return my money. thank you for your consideration.

so many email you about my order but you are not reply.
kindly tell me is this a way of services you provide to the customers.
very bad from your side.
if I know you do like this I never oder to you in future. and tell other people also about your services.
kindly make call to me and tell me what happen.
my no. is + 66 [protected].
I order for :-
1x Demon Hoodie - XL / Black & Red

I ordered and paid, in full, for this item on the 12th to January, It is now 2 whole months later and I have still not received my product.

This e-mail you sent below does not work. When I insert the tracking number into the website provided, it says ‘No shipping record”!
How can this be!

See attached screenshot!
Please follow up and tell me why my jacket is not yet with me and assure me that it will be within the next week.

I have order this cardigan and the payment was taken from my credit card. I have with me the tracking number and the order confirmation but I have no idea for how long will it take for this product to be delivered. I emailed the company several times for updates but did not respond. I was wondering if i can just cancel my order and bring the money back to my card.

My Order# DM132961 which I paid by credit card on February 2, 2017 for 43.98. My Name is William Weldon
216 E. Washington Ave.
Santa Ana, CA 92701
United States
I have looked online and it shows the order not even pulled yet. I will talk to my bank tomorrow about getting my money back from Deal Man. I have ordered items online and it doesn't take this long to receive my items. I would like a return email if possible. My email is [protected]@gmail.com

William Weldon

My order #DM1331121 for items purchased 3 weeks ago using a credit card have not been delivered. Numerous emails to them and messages via messenger have not been responded to. I have emailed their help desk [protected]@shopdealman.co but have had no response. If they are a genuine online retailer they should respond to queries. The order is for shoes and the total amount is $97.94

Sir, today is 8th of March and I had placed the order no.DM1318505 with you guys on the 17th of January. As per you it should have reached me by 30 days. But I am still waiting for my things to come. Kindly let me know the status of my order at the earliest. My order contain 3 pairs of shoes for which I have all ready made payment via credit card. It's been over 50 days now.

Hi, i have booked a pair of shoe on 11 feb, 17 with invoice number #DM1329250 but 20 days got over still dnt get any information about the courier i mailed also but i dnt get any reply do the needful asas i dnt know whether this is fake website this the first time facing such trouble before also i odered few items from international compay they provided exact info but the deal man site i am not getting any response

Hi!

I'm pissed! I order a shirt for my boyfriend and a long sleeve black dress for myself back on November 22, 2017. I have not received either item and the tracking number isn't working along with no return emails. I also expressed shipped the items. I want my items by next week or my money back! Order #DM1300316
This needs to be resolved immediately!
2016 Tux Shirt L/Black
Kansas Long Sleeve Dress S/Black

Can someone answer to me about where my order is and why i do not have tracking number yet?
I am very worried. This is unacceptable!
I did not get a tracking number and I don't know how to track my order or what is going on.
I did not have any news since the 3rd of January since I placed the order.
I have sent an email to the website two times and still no response.

On January 10, 2017 I made a purchase for $59.98 for 2 hoodies. I received an email saying my products had been shipped (Order #DM1316163) with a tracking number that never worked.

After repeated attempts to contact the company by email, I have yet to receive a response. And after well over 30 days, I have yet to receive my purchase.

I have reached out to the company also on Facebook, but all I get is an instant auto-responder that gives me the same canned message time and time again.

I would like to be refunded my $59.98 as soon as possible please.

Here is a copy of our email correspondence:
Dear Tracy Stoermer,

All of the items from order #DM1316163 have now been shipped, and we can no longer make amendments to your order. Tracking information is available upon request.

1x Aero Assassin Hoodie - Navy blue / M
1x Aero Assassin Hoodie - Black / M

Your order is being shipped to the following address:

Tracy Stoermer
1715 East Forest Avenue

Ypsilanti, Michigan 48198
United States

As stated on www.dealman.co.nz/pages/shipping, www.dealman.co.nz/pages/faq and your invoice, items generally take up to 30 days to arrive as we ship direct from the manufacturer in order to provide you with the best deals along with free shipping. For multi-item orders these may get split up in the dispatch process due to customs handling procedures, please do not worry, your parcels will arrive separately.
Thank you for ordering from DEAL MAN!

Tracy Stoermer
Feb 20 (4 days ago)

to DEAL
Can you please send me tracking information? I haven't received my packages yet, and the tracking # provided through FaceBook messenger doesn't work.

Thank you!
Tracy Stoermer

Tracy Stoermer
Feb 23 (1 day ago)

to DEAL
Please send tracking information for this order. I have made repeated attempts to find this package and have had no response from anyone at your company.

And here's a transcript of our FB chat:
JAN 10TH, 5:03PM

Deal Man
Deal Man
Here’s your confirmation for order #DM1316163. Thanks for shopping with us.
When you accept, Deal Man will be able to see info you've made public, like your name and profile pic.
Deal Man
Deal Man
Order ConfirmationDeal Man

Aero Assassin Hoodie
Black / M

Aero Assassin Hoodie
Navy blue / M
Paid with
Paypal
Ship to
1715 East Forest Avenue Ypsilanti, MI
Total
$59.98
If you have any questions, message us here.
JAN 13TH, 2:41AM

Deal Man
Deal Man
Order #DM1316163
Tracking Number: LT731797650CN
View order
Track shipment
Continue shopping
JAN 24TH, 3:17PM

Tracy
Hi Deal Man! Can you please help me find my order? I don't know if it's the internet at my work or what, but I can't get the tracking info to display. Thanks!
Deal Man
Deal Man
Hey Tracy ! Thank you for getting in touch, how can we help you today?
JAN 24TH, 9:11PM

Tracy
the tracking number for my order doesn't seem to be working. I need to track my package.
JAN 30TH, 1:40AM

Tracy
Can I get a tracking number please?
Deal Man
Deal Man
Hey Tracy ! Thank you for getting in touch, how can we help you today?
FEB 1ST, 3:43AM

Deal Man
Deal Man
Hi there,

As per our FAQ page, items can take 10-30 business days to be delivered.

Please email [protected]@thedealman.co.nz for tracking information.

Kind regards,
Kylie
FEB 1ST, 5:28AM

Tracy
Thank you Kyle! I didn't expect to *have* my items, only to track them. I'll send an email today.
5:27PM

Tracy
OK, seriously. Where is my stuff! I've sent numerous emails and have not received an answer, nor any product.
Deal Man
Deal Man
Hey Tracy ! Thank you for getting in touch, how can we help you today?Seen by Deal Man at 5:27pm
Tracy
OK Autoresponder, where's my stuff.

Dear

I need any notification to know where's my shipment if there's no response and tracking number not workingoing what is your advice

My shipment dated Jan 12th 2017 and up to now I have no idea where it's reached it seems to me it's a fake online site

Order #DM1329349

Kindly I need your support to find out where's my shipment and when expected to receive it and why your customer service didn't reply to the emails I sent

Thank you
Ali