Shu Uemura USA
Reviews and Complaints

The Shu Uemura USA website is a great place to find new and exciting cosmetic products. I recently tried it out for the first time and was blown away by the quality of the products I received. I had heard good things about Shu Uemura USA from friends and online reviews, so I was excited to give it a try.

I was not disappointed. The products I received were top-notch and exceeded my expectations. The website was easy to navigate and I was able to find exactly what I was looking for quickly and easily. The checkout process was a breeze and my order arrived in a timely manner.

One thing I really appreciated about Shu Uemura USA was the variety of products available. They have everything from makeup to skincare to haircare, so you can find everything you need in one place. The quality of the products is also impressive. I have tried a lot of different cosmetic brands over the years, but Shu Uemura USA stands out for its high-quality ingredients and attention to detail.

Overall, I would highly recommend Shu Uemura USA to anyone looking for new and exciting cosmetic products. Whether you're a makeup junkie or just looking to try something new, this website has something for everyone. So go ahead and give it a try - you won't be disappointed!

I've been using Shu Uemura's makeup brushes for over a decade now and I must say, they are simply amazing! The bristles are made from a variety of animal or synthetic hairs such as pony, mink, badger, goat, and more. I've tried other makeup companies but none of them offer as many brush types as Shu Uemura.

If you're looking to start your own collection or add to it, I highly recommend giving Shu Uemura's makeup brushes a try. They are handmade and of the highest quality. I've never had any issues with shedding or the bristles falling out.

One thing I love about Shu Uemura is their attention to detail. They really take the time to make sure each brush is crafted to perfection. You can tell they put a lot of care and effort into their products.

Overall, I'm a huge fan of Shu Uemura's makeup brushes and I think you will be too. They are definitely worth the investment and will last you a long time. So go ahead and treat yourself to some amazing makeup brushes!

Yo, lemme tell you about Shu Uemura USA. They got some dope products, but their return policy is straight up whack. Once you crack open that package, you're pretty much screwed if you wanna return it. They make it hella hard to get in touch with their customer service, so you'll probably just give up. I managed to get through to them once, and they told me to send pics of the product. I did that, but they never hit me back. I think they do this on purpose so they don't gotta deal with returns and give you your money back. So, if you're gonna cop something from Shu Uemura USA, make sure you're 100% sure you want it, cuz you might be stuck with it.

I've had some experience with Shu Uemura USA and I must say, it's been a bit of a mixed bag. My first time ordering from them, it took over a month for my package to arrive. I was getting a bit worried, but I decided to give them the benefit of the doubt and wait it out. Unfortunately, I didn't receive any updates on the status of my order, so I had to call them up to check. It was a bit frustrating, to say the least.

Despite this, I decided to give them another chance and placed another order on September 11th, 2019. After a week, I still hadn't received any email updates on my order, so I decided to call them up again. This time, I was informed that my order had been cancelled due to some issue. I was disappointed, to say the least.

Overall, I'm not sure if I'll be ordering from Shu Uemura USA again. While I appreciate the quality of their products, the lack of communication and delays in delivery have left a bad taste in my mouth. I hope they can improve their customer service in the future, as I would love to continue using their products.

Shu Uemura USA has some really great products that are top-notch quality. However, I must say that my online shopping experience with them was quite poor. The customer service was terrible and left a lot to be desired. They advertise a toll-free telephone number that you can call for assistance, but unfortunately, it is only answered during regular business hours from Monday to Friday, 9-5. Even when you do get through to a customer service representative, they are often inept at handling any issues that you may have.

In addition to the phone number, they also claim to have an email address that is available 24/7 for customer inquiries. However, I have been waiting for a response for over three weeks now and still have not received anything. It's really frustrating when you're trying to get help with something and you can't even get a response from the company.

I really wish I had read some of the reviews before making a purchase from Shu Uemura USA. It seems like a lot of people have had similar experiences with their customer service and online shopping. It's really disappointing when a company doesn't live up to its promises and leaves its customers feeling frustrated and dissatisfied.

Overall, I would say that while Shu Uemura USA has some great products, their customer service and online shopping experience could definitely use some improvement. I would recommend looking elsewhere for your beauty needs until they can get their act together. It's really a shame that a company with such high-quality products can't seem to get their customer service right.

I recently received an email from Shuuemura-usa offering me a private sale with a 20% discount. Excited to take advantage of this offer, I tried to use the code provided, but unfortunately, it didn't work. I reached out to their customer service team, and they gave me another code for 20% off. However, this code didn't work either.

The promo clearly stated that the discount was "sitewide," but after many attempts to use the codes, I was informed by the ecommerce team that the discount only applied to beauty products. This meant that the promo was not sitewide, as advertised. I was frustrated with the conflicting information I was receiving from their customer service team, and it took several calls to finally get a clear answer.

To make matters worse, the customer service team then told me that hair products were on a different site. However, when I visited shuuemura-usa, I was able to click on hair products, which contradicted their previous statement.

Overall, I was disappointed with the false advertising and poor customer service from Shuuemura-usa. I will not be ordering from them in the future.

I gotta say, my experience with Shu Uemura USA has been pretty disappointing. I mean, their customer service is just plain bad. I tried to order some of their products a while back, but I never even got my package. Apparently, UPS shipped it out, but it never made it to my doorstep. I checked the tracking and everything, and it was clear that the package was lost somewhere along the way.

So, I reached out to Shu Uemura USA to see if they could help me out. At first, the agent I talked to was pretty nice and said they would refund or replace my order as a courtesy. But, that never happened. When I followed up with them, they told me they needed to make sure the package was really lost before they could do anything. And, get this, they even implied that if the package was lost, it would be my fault!

Honestly, I'm pretty frustrated with this whole situation. I just wanted to try out some of their products, but now I'm out of money and without any of the items I ordered. I wouldn't recommend buying from Shu Uemura USA unless you want to risk losing your money and not getting anything in return.

Shu Uemura USA is a company that offers a wide range of beauty products. Their products are of good quality and are worth the price. However, their customer service is not up to par. It is quite frustrating that no one answers the phone during business hours, which is from 9am to 5pm (EST). Even worse, they do not respond to emails, despite promising to reply within 48-72 hours. This can be quite frustrating for customers who need assistance with their orders.

Shopping with them online can be a nightmare. If you make a mistake while placing an order, no one cares or bothers to assist you. For instance, I keyed in my zip code wrong by one digit and trying to get that fixed has been a nightmare. I don't know if I will ever get my order. It is quite disappointing that the company does not have a proper system in place to assist customers who make mistakes while placing orders.

In conclusion, while Shu Uemura USA has good products, their customer service is not up to par. It is quite frustrating that they do not answer the phone during business hours and do not respond to emails. Shopping with them online can be a nightmare, especially if you make a mistake while placing an order. It is important to be aware of these issues before deciding to shop with them.

I gotta say, I had a pretty bad experience with Shu Uemura USA. Their customer service is just plain terrible. I mean, they advertise these promotions and deals that are supposed to save you money, but they don't even work half the time. I tried to use the HELLOMAY promotion and it didn't even work! What a waste of time.

And don't even get me started on their return policy. It's a total nightmare. If you want to return something, you have to pay for the shipping yourself. And even then, there's no guarantee that you'll actually get your refund back. I've seen other people complain about this too, so it's not just me.

Honestly, I don't know why anyone would bother buying from Shu Uemura USA. There are plenty of other places to get makeup and skincare products that actually care about their customers. Places like Sephora will credit you the difference if you find a better deal somewhere else. Why can't Shu Uemura do the same? It's just common sense.

So yeah, my advice is to stay far away from Shu Uemura USA. Don't waste your time or money on their false promotions and terrible return policy. There are better options out there.

I recently made a purchase of 5 items from Shu Uemura USA and unfortunately, I had to return them. The return process was quite a hassle as I had to manually fill out a form with an excessive amount of information. To make matters worse, there wasn't much guidance provided on the blank paper form that was included in each order. I decided to email them to ask for return permission and was asked to provide a photo, serial number, order number, article number, photo of the product, address, buyer contact info, and so on. It would have been much easier if they could have just searched for my order using the order number.

To add insult to injury, I had to use my own money to ship back the products that caused a rash on my skin. However, the package was returned to me due to an 'insufficient address' issue, which was the same address provided on their official website. It's quite frustrating to deal with such issues when you're trying to return a product that didn't work out for you.

Furthermore, I noticed that the formulas of the products I received were completely different from the ones I bought directly in Tokyo, Japan. This was quite disappointing as I was expecting the same quality and consistency. I would definitely not recommend buying from Shu Uemura USA directly. Instead, I would suggest going through other reputable retailers such as Macy's, Nordstroms, or Sephora.

Overall, my experience with Shu Uemura USA was quite unpleasant and I hope they can improve their return process and product consistency in the future.

I ordered some makeup on their website, it's been well over a month. I received an email with fedex tracking, however the link never worked. I haven't received any products and they won't answer the phone. I have tried on several occasions to call, I send an email as well. Don't waste your time ordering anything from them, there are much better make up companies out there that actually care about customer service.

I ordered some makeup from Shu Uemura USA and it came super quick, which was great. The products themselves are really good quality and I'm happy with my purchase. Plus, the prices were the best I could find online. However, when I had a question about my order, I tried to contact customer support and it was a bit of a hassle. I had to wait on hold for a while and when I finally got through, the representative wasn't very helpful. Overall, I'm happy with my purchase but just be aware that customer support might not be the best.

I gotta say, I'm pretty disappointed with my experience with Shu Uemura USA. I ordered some cosmetics from their website a couple of weeks ago, but I still haven't received any kind of confirmation email or shipping information. And when I tried to call their customer service line, I got a message saying that the service wasn't available. What gives?

I mean, I get that things can get a little hectic sometimes, but this is just ridiculous. I've never had such a hard time getting in touch with a company before. And it's not like I'm asking for anything crazy - I just want to know where my order is and when I can expect it to arrive.

Honestly, I'm not sure if I'll be ordering from Shu Uemura USA again in the future. If this is the kind of service they're going to provide, then I'd rather take my business elsewhere. It's a shame, because I've heard good things about their products, but if they can't even get the basics of customer service right, then what's the point?

Overall, I'd say that my experience with Shu Uemura USA has been pretty disappointing. I hope they can get their act together and start providing better service to their customers, because right now, they're not doing a very good job.

So, I made a purchase from shu uemura about two weeks ago and I'm still waiting for my stuff. I haven't even gotten an update on the status of my order yet. I tried reaching out to customer service, but haven't heard anything back. I'm getting pretty frustrated and starting to think I might have to dispute the charge on my credit card. Just a heads up for anyone thinking about buying from them - be careful!

I have to say, Shu Uemura USA (shuuemura-usa.com) has really impressed me with their range of products. I've been doing my research and following this brand for a while now, and I have to say, I'm excited to share my thoughts.

Firstly, I was really excited to try out one of their products after reading some great reviews. And let me tell you, it did not disappoint. The results were amazing and I was really happy with the outcome.

But it's not just the product that impressed me. The website itself is really user-friendly and easy to navigate. I had no trouble finding what I was looking for and the checkout process was a breeze.

One thing I did notice, however, was a couple of spelling and grammar errors on the website. But hey, we're all human and mistakes happen. It didn't affect my overall experience with the brand, but it's something to keep in mind.

Overall, I would highly recommend Shu Uemura USA to anyone looking for high-quality beauty products. The results speak for themselves and the website is easy to use. Give it a try and see for yourself!

So, my wife decided to order some stuff from Shu Uemura USA (shuuemura-usa.com). She was pretty excited about it, and I gotta say, I was too. But then, something happened that kinda put a damper on things. You see, one of the items she ordered had its price reduced by over $20 shortly after she placed the order. That's a pretty big difference, if you ask me.

Anyway, we were hoping to get a refund for the price difference, but it's been a bit of a struggle. My wife has sent many emails requesting the refund, but so far, there's been no reply. And when we tried calling, either the phone was busy or we got a recording saying they were closed. It's been a bit frustrating, to be honest.

So, I just wanted to warn others to be careful when ordering from Shu Uemura USA. It's not that the products aren't good or anything like that. It's just that their customer service could use some improvement. If you're thinking about ordering from them, just be aware that you might run into some issues if you need to contact them for any reason.

I had a really bad experience with Shu Uemura USA. I ordered some products from their website and unfortunately, I had to return them. I followed their return policy, but they didn't refund me the $160.00 that I was owed. I tried to contact their customer service, but it was a nightmare. I spoke with Karen and Joni, and they were both really rude and unhelpful. I would not recommend doing business with this company. It's a shame because I was really excited to try their products, but now I will never order from them again.

I gotta say, I had a pretty rough experience with Shu Uemura USA. I made an online purchase and had to return it, but even though they said they refunded me, I never actually got my money back. It was a real hassle, let me tell you. I had to get PayPal involved just to get my money back.

But, being the forgiving person that I am, I decided to give them another chance and ordered something else recently. And now, it's been several days and I still haven't received any shipping information. What gives, Shu Uemura USA? I'm starting to lose my patience here.

To make matters worse, the customer service reps I've talked to haven't been very helpful. They seem like they don't really care about my problems. It's frustrating, to say the least.

Overall, I'm pretty disappointed with my experiences with Shu Uemura USA. I don't think I'll be ordering from them again anytime soon.