Sicily By Car review: A refund but I expect none, just a warning about the company

Bought full coverage and everything was fine... Drove from Orvieto, got a little traffic on the A1 and arrived 64 minutes past the time I was supposed to return the car (which I THOUGHT was 11am as I had put into the computer, but was told via email now that drop-off is based on pick-up time) and they did not say anything at the drop-off expect to say thank you and take a picture that I did indeed fill the tank... But I found when I returned home I was charged an extra FULL days rate... After SEVERAL emails asking what this extra charge was I was told there was a 59 minute grace period... After that it was a full days charge! How about cutting that up into quarters? Good Grief! 5 min difference cost me a an extra day?.. If their drop-off wasn't on the 4th floor of the parking garage I would have made it. LOL & SMH! Most Importantly, I am really irked because I put a return of 11am when booking on the computer (based on my flight) but I guess I didn't read the fine print where I had to return it by the same hour I picked it up (and no one told me)... Fool me once, shame on me... You will not fool me twice... I will go with Europcar, Avis or Hertz next time.