Sicily By Car review: Rental agreement n. 730107004 - FINE

Rental agreement n. 730107004.

I received a fine of 29.40 euros because my car was parked in a paid parking space without a ticket.

I tried to pay via the link mentioned on the ticket (dime.comune.venezia.it/servizio/canzioni-amministrative) but it was not working. Considering this, the day we delivered the car, we went to your information stand inside Treviso airport and told them about the fine and asked to pay it, but they ignored our request and told us that we didn't have to worry, that our request was fine.

Considering this, I feel like I'm being ripped off by being asked to pay 61 euros in administration fees, when I tried to pay the fine and was denied and when your customer support agent told me that my process was fine! I already created a report to the local police, but I want your clarification, since via Facebook you were not able to answer my questions.

I received the 300 deposit completely, so I just paid the rental agreement: 139.60 EUR.

Until now, the 61 EUR was not charged. Can you please confirm why, until now, you did not charge me the 61 EUR? And also, why this value was not deducted from the deposit? Also, how do you have the possibility to charge me something outside the deposit?

Also, I want to make a formal complaint to your Treviso stand, since they provided me the incorrect information and now the same company is charging me 61 EUR for something they told me was "all good".

Thank you,

Tiago Francisco