Bolzano,
I have now printed off the fines and looked at all the information given. Forn this I would like the below questions answered.
Why weren't the fines sent to us sooner? They were sent to you on 27th August 2024 and we have only received these now (8th October 2024).
As you have sent the fines to us late, we can no longer pay within the 5 days time frame of receiving them which would have given us a discount. Therefore, Sicily by car, needs to refund us the difference of 24.90 euros for each fine. We will now have to pay the full amount for each. Because of the incompetence of the company not sending us the information sooner.
You were sent the fines all on the same day and have sent all the fines in one go to myself, so for the charge of 50 euros plus VAT for each of the four fines should not stand as they were all received on the same day 27th August and sent to me on the same day 08th October 2024. This should be classed as one administration charge. I expect a refund of £51.27 x 3 admins fees, totalling £153.81. Sending an email of the fines on the same day does not warrant a cost of £205.08 which is more than the car hire itself.
The fines themselves, do not show pictures of the violation and no proof that the violation occurred, PDF's of the fines attached with no pictures
A couple of the PDF's that I have are named the same so therefore I cannot save them and as they are duplicated. Surely if they were different fines, they wouldn't have the same file names. This in itself is very suspect and I would like a full explanation on this.
I would like these questions and requested sorted and also a payment link sent to myself and no unauthorised payments to be taken from the card you have on file.
I will be contacting the Italian police and will discuss this situation with them.
I look forward to hearing from you.
Claimed loss: 50 euro plus vat for each fine 24.10 euros for the reduction of the fine if we paid early. given the fact we were sent the fines two months later.
Desired outcome: refund of 24.10 euros for each fine if they are real153 euros for admin fee as i believe they should only charge one fee as they were sent on the same day and received on the same day.
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