Menu
For Business Write a review File a complaint
Sicily By Car

Sicily By Car review: Suspected fines

M
Author of the review
3:50 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bolzano,

I have now printed off the fines and looked at all the information given. Forn this I would like the below questions answered.

Why weren't the fines sent to us sooner? They were sent to you on 27th August 2024 and we have only received these now (8th October 2024).
As you have sent the fines to us late, we can no longer pay within the 5 days time frame of receiving them which would have given us a discount. Therefore, Sicily by car, needs to refund us the difference of 24.90 euros for each fine. We will now have to pay the full amount for each. Because of the incompetence of the company not sending us the information sooner.
You were sent the fines all on the same day and have sent all the fines in one go to myself, so for the charge of 50 euros plus VAT for each of the four fines should not stand as they were all received on the same day 27th August and sent to me on the same day 08th October 2024. This should be classed as one administration charge. I expect a refund of £51.27 x 3 admins fees, totalling £153.81. Sending an email of the fines on the same day does not warrant a cost of £205.08 which is more than the car hire itself.
The fines themselves, do not show pictures of the violation and no proof that the violation occurred, PDF's of the fines attached with no pictures
A couple of the PDF's that I have are named the same so therefore I cannot save them and as they are duplicated. Surely if they were different fines, they wouldn't have the same file names. This in itself is very suspect and I would like a full explanation on this.

I would like these questions and requested sorted and also a payment link sent to myself and no unauthorised payments to be taken from the card you have on file.

I will be contacting the Italian police and will discuss this situation with them.

I look forward to hearing from you.

Claimed loss: 50 euro plus vat for each fine 24.10 euros for the reduction of the fine if we paid early. given the fact we were sent the fines two months later.

Desired outcome: refund of 24.10 euros for each fine if they are real153 euros for admin fee as i believe they should only charge one fee as they were sent on the same day and received on the same day.

Confidential Information Hidden: This section contains confidential information visible to verified Sicily By Car representatives only. If you are affiliated with Sicily By Car, please claim your business to access these details.

0 comments
Add a comment

More Sicily By Car reviews & complaints

Sicily By Car - damage to car 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sicily By Car - repair ripp-off 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sicily By Car - fraud charge of credit cards 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Sicily By Car - ingiustificato ed eccessivo addebito per minuscolo danno
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Sicily By Car Contacts

  2. Sicily By Car phone numbers
    800 334 440
    800 334 440
    Click up if you have successfully reached Sicily By Car by calling 800 334 440 phone number 5 5 users reported that they have successfully reached Sicily By Car by calling 800 334 440 phone number Click down if you have unsuccessfully reached Sicily By Car by calling 800 334 440 phone number 7 7 users reported that they have UNsuccessfully reached Sicily By Car by calling 800 334 440 phone number
    10%
    Confidence score
    Reservations
    800 069 837
    800 069 837
    Click up if you have successfully reached Sicily By Car by calling 800 069 837 phone number 1 1 users reported that they have successfully reached Sicily By Car by calling 800 069 837 phone number Click down if you have unsuccessfully reached Sicily By Car by calling 800 069 837 phone number 1 1 users reported that they have UNsuccessfully reached Sicily By Car by calling 800 069 837 phone number
    Road Assistance
    +39 916 390 111
    +39 916 390 111
    Click up if you have successfully reached Sicily By Car by calling +39 916 390 111 phone number 1 1 users reported that they have successfully reached Sicily By Car by calling +39 916 390 111 phone number Click down if you have unsuccessfully reached Sicily By Car by calling +39 916 390 111 phone number 1 1 users reported that they have UNsuccessfully reached Sicily By Car by calling +39 916 390 111 phone number
    Reservations
    +39 152 559 656
    +39 152 559 656
    Click up if you have successfully reached Sicily By Car by calling +39 152 559 656 phone number 1 1 users reported that they have successfully reached Sicily By Car by calling +39 152 559 656 phone number Click down if you have unsuccessfully reached Sicily By Car by calling +39 152 559 656 phone number 1 1 users reported that they have UNsuccessfully reached Sicily By Car by calling +39 152 559 656 phone number
    Road Assistance
    More phone numbers
  3. Sicily By Car emails
  4. Sicily By Car address
    Via Cinisi, 3, Carini (PA), 90044, Italy
  5. Sicily By Car social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024
Sicily By Car Category
Sicily By Car is ranked 9 among 11 companies in the Car Rental and Taxi Services category