Singapore Post (SingPost)
Reviews and Complaints

I was waiting for my parcel from Japan to arrive through EMS services on 19th feb 2016.
I have checked through your online tracking services and it stated that item was with the courier dispatch at 0917hrs.
Upon a long wait, around 1700hrs,
I made a phone call to Singapore post and was being told that " Delivery of your parcel may be delayed due to high volume during this festive peak period"
as also what you have stated in your website. I do have friends whom work under speedpost as delivery courier dispatch
and so I did check with them estimate what kind of timing could I be expecting my parcel to be arrive..
As I was being told perhaps by 8pm.
I did received a phone call from the dispatch guy at about 1800hrs asking me if I did require the item by today as
he have brought my item back to base. But in the first place, my wife was at home the whole day and expecting him to
come any time of the day but not to avail. He did mentioned that he was about to knock off from work and he have an idea
how he want to deliver the parcel to me. Time passed. 8pm, he arrived my doorstep. My wife called me and mentioned that
the package was wet! As explained by the dispatch guy, he rode on his own bike for the delivery instead of using the company's van.
So I told her to accept the package on my behalf and check the contents. Put in remarks of the condition of the parcel.
To my surprise, the dispatch guy told my wife that he have signed on my behalf at the base.
I did check back on the tracking page, my parcel was being delivered at 1817hrs.
I treat this case very seriously as FORGERY was involved! Please do give me an explanation on how Speedpost is going to settle this issue here.
If I do not hear from Speedpost within 48hours, I will seek help from the Police for this forgery matter.

Item given to Speedpost on 19th Nov. Item reaches airline at 21 Nov. Item STILL showing only 'handed to airline', with no onward transit. Item is literally only going to Malaysia. I can drive that distance in a few hours 1st call to speedpost - even though called the right number I get put through to wrong department. Guy gives me a number to call, "Wait, I am calling on that number already." Told to call back later as apparently they cant do anything - they havent even heard my problem yet! 2nd call to Speedpost - they say it is not their problem. They handed it off, and status shows 'handed to airline' so now it's Malaysia post problem I call Malaysia Post. They say they have not recieved it, so how can it be their problem? 2nd call to Speedpost - inform them it is not malaysia's responsibility and ask to know who has my package. Am told 'it is in safe hands' and they wont give me the details of what airline - even though that airline have been holding it for days now. I insist, saying it is my property and they are witholding it and not telling me where it is. Basically, never go Singpost. They will apparently hand your property to somewhere and it will get stuck. When you try to contact someone to get it 'unstuck' and delivered they will NOT let you know where YOUR property is, despite promising a tracking service. There's a word for when people try to withhold property from the rightful owner... I will no longer use singpost ...if i do an e-commerce transaction in future I will either insist the seller uses DHL or one of the other services and pay the small price difference myself, or I will simply not purchase the item. Better that than Speedpost Singapore's anonymous 'safe hands'. I STILL have no idea where the package is, who has it or when it will arrive. Worst postal service I have ever seen, I expect the same from UK standard (untracked, untraced) mail.

I have been waiting for a parcel from Japan. Arrived in SG 26/10 2/11 (1 whole week later!) unsuccessful delivery because of vehicle breakdown 3/11 unsuccessful delivery - could not find address 6/11 unsuccessful delivery - could not enter premises (our condo has 24/7 guardhouse!) 12/11 enquired on hotline and asked for delivery, since previous problems clearly not my fault 13/11 tracking record manipulated, all detailed information has been changed to 'unsuccessful delivery' and parcel needs to be self-collected - information received only after phine inquiry and 18 days after arrival in Singapore (!) Note that we have made similar experiences before with almost every single parcel received from overseas. I previously spoke to one of the delivery couriers, who was not Singaporean (i believe Malaysian) and could barely speak a word of English. How can we expect that service to function well under such circumstances?

I purchased a scooter on Decathlon Singapore online and opted for delivery. As soon as I received the email with tracking link, I excitedly tracked it to understand the status. Last Thursday morning I saw it's with the courier guy, so I stayed home to wait for it. It didn't come. Friday morning I found out the status unsuccessful delivery "Delivery attempt was not successful as courier has no access to delivery address". When I called to ask why and to ask them redeliver. The lady Shivanki asked "Do you live in a condo?" I said Yes. She said: oh some times it is difficult to access. Ridiculous! - first plenty of people live in condos. There is secur guard and intercom at my place and today I just saw a speedpost guy came in after pressing the intercom. - I asked why the delivery man didn't call me if he had access problem. She said they don't carry phone. What?!?! - then I asked for redelivery. The lady said I will submit a request but I cannot guarantee. After a weekend away, today I found the collect at a post office notice card. The post office is about 20 minutes away from my place (10minutes walking + 2 MRT stops away). Speedpost is PAID for a delivery service. Why am I, the customer, need to be punished to wait a week for my item and ultimately go to pick up the item for a mistake that is not mine?! I buy things online all the time - All the other delivery companies like ninja van, TQ bin, Q express never have this problem and at the very least they will call before coming or redeliver if needed to. Speedpost being a gov't service body has such lousy service is a shame to Singapore.

We had a few items that was send to the wrong location on 29 oct 2015, we clled and try to arrange with them but they seems not to bother much and say to call back tomorrow. We called the next day which was told that they will make a remark to send asap and try send to us on Mon 11 Nov 2015. All these are very important for our clients and we called again on Mon with regards to the case, was told that they will call us back as they need to write our request and complains/feedback. Tues, they failed to do so and we called at least to them 10 over times saying we need it urgently and during 3pm that day, we requested to talk to manager, they say will call us back but we requested for a time they will call, at least let us know if they will call within 1 or 2 hours. And they cant promise us what the waiting time, as we got pissed, we ask if they will call us by next month and soon he say ok, we will call you in an hours time. And an hour later, they didnt called, again we called back.. And again, they will call us back as manager in a meeting. We waiting, and as soon as i realise its going to be 5ppm, i decided to call again just in case they will always tell you its after office hour and manager is not there, upon calling at 5pm, another stuff say definately will call before 6pm. And we waited... no calls again and we called at 6plus and they say manager in meeting. I called again at 8plus and again manager in meeting. We got so angry, and at 9plus, a lady called and promise us that they will arrange delivery on Wed. Requested had been made and as high priority and will send out asap. We waited but again the next morning, no calls.. we called again 11am to check the delivery status but was told again they need to check and had write to their department. We warn them that its for very important clients and we need on that date. And we even requested self collection but was told that they do not know wheres the pancel now etc. we called again and again for 15 over calls and theres never an ans from them. Until Wed night, a manager called and promise to delivery early morning and it definately before 11am. With assurance, we waited and again, disappointment! we called and was told before 12pm, did not turn up again. We requested for contact details to call delivery team but was told they do not have it and they cannot call them too. Upon calling again and again, they say will reach before 1pm as its first priorty slot. And again did not turn up or call! we called at 1.30pm and again they cant give an ans! And now tell us before 6pm! The reason for such rush its because, we have 10 over workers waiting for 2 days to install for our clients, we lost more than 1k a day, its already half a day gone and we need to collect and installed for our big clients. I hope sharing this will help people out there, never go for speedpost or singpost which is the same company. Its a great disappointment, and worst of all, theres no way you can complain directly to them, they will side their staff and nothing will be done.

I did not receive the item which supposed to deliver to my house within 7 days. I called to verify with SingPost regarding my item status and they mentioned that the item was delivered with signature confirmation. I am very sure that nobody in my house received the item. SingPost even wanted me to pay a fee for the signature confirmation instead of proving to me that they have delivered the item. It feels like a scam! SingPost provides very unsatisfied and bad services.

I have shipped an item from USA to Singapore two weeks ago with a guaranteed shipping date of 29 September 2015. It was a premium shipping which comes with tracking details. The last update was on 27 September 2015, and it said "Your item departed a transfer airport in Changi, Singapore, SINGAPORE on September 27, 2015 at 10:50 pm. The item is currently in transit to the destination." When it failed to show up by 30 September 2015, I made a call to US postal service, and asked them to help me to locate the parcel cos after all, I shipped via their service. They acknowledged that it had entered into Singapore, but have yet reached the customs. They have emailed Singapore postal agents to assist in this matter. After 4 email attempts to contact the Singapore postal agents, no reply was made. I headed down to Singapore post to show them this, and all they said was it was not scanned into Singpost system so they cannot do anything. Finally, we managed to escalate it to a Duty Manager at a branch. Looking at the tracking details, he denied that it was in Singapore. He mentioned it was still in another airport in another country, and said it was out of reach of Singpost. The tracking detail said "Your item departed a transfer airport IN Changi, Singapore, SINGAPORE on September 27, 2015 at 10:50 pm. The item is currently in transit to the destination." He kindly mentioned to us if it is in Singapore, a postal agent (from USPS) will pass the item from the plane to Singpost, and that is when they will scan and take over the parcel. So we asked them if we could have a contact email/number of this postal agent. He said no contact, only computer system. A computer system delivers the item from the plane to Singpost? What a smoke bomb. He continues by saying again since it was not scanned by Singpost, it is not the fault of Singpost, and that the item might not be in Singapore (AGAIN! when the tracking details CLEARLY shows it has landed in SINGAPORE). Does he take me as a fool? Also, maybe thats how Singpost shrink their responsibility when mail gets lost, they just say its not scanned into the system? Or it could be that their agents was being dishonest and when they got the package, they purposely did not scan it. Honestly, we are not blaming singpost for losing the package, because maybe they did not receive it, but the fact that the package is in Singapore (from the tracking details), we need a contact information of the USPS postal agent to see if they really missed it in passing it to Singpost and they just say no contact number. How weird? An office or a person with no contact number exist in Singapore? The only thing Singpost asked us to do is call the USPS US hotline, which is another useless company, and you think we did not do that? But we figured that USA being 3, 000 miles away would be harder to deal with than a local postal service which is nearby. But its sad to see how Singpost has ended up like that, no responsibility and total disregard for its customers. It is no wonder people are losing faith and confidence in such "government" services and turning to other companies like DHL and Fedex. I am facing a lot of problems tracking a missing parcel that I sent from USA to Singapore. My case ID is DE3345793. It was a parcel with a guaranteed shipping date of 29 September 2015. The item's status was that it arrived in Singapore airport, in transit to destination. The first two calls I made, customer service representatives have told me that the items was stuck in customs and it should be delivered soon, and asked me to be patient. I asked them if they could contact the Singapore postal agents. They said only electronically. So I waited. After two days, I decided to call the Singapore customs and immigration myself. They said they did not receive it. So I called USPS again. The third customer service guy told me its in Singapore customs. After mentioning that I called Singapore customs and they mentioned they didn't receive it, the customer service guy said oh, yeah I think it didn't get to customs. (Seriously, shouldn't they be telling me whats going on, instead of the other way round), and he said he will ELECTRONICALLY remind the postal agent in singapore to reply to their inquiry. I asked if they could call them instead of emailing, because emailing obviously is not working, and they said no contact number, only electronically. "Everything is done electronically. No contact number." Which really makes me wonder really? No phone number at all? Cos even I being based in the United States could speak to Customs in Singapore, you dont have a contact number of your fellow colleagues working in Singapore? All USPS customer service officers can do are just typing emails (after emails, after emails), and sending them. They do not even bother helping to even attempt to try to get a contact number and get it for me. They mentioned they have a research team that will investigate further, it either never happened or no one bothers updating me at all. I have to call them everyday for the past one week. I just feel that many of these postal services these days do not even attempt to track a lost parcel, cos they feel that everything can be resolved by insurance and by paying the customers back the money, but sometimes its not about the money. Its about the trust the sendee has that the sender has sent out the parcel. I feel that many of these customer officers are just rattling off from a script, and hopefully you will just forget about the issue.. What hope should we have in postal service again? Really sad.

My parcel is in Singapore, yet two weeks later, my URGENT parcel is still sitting in a warehouse here in Singapore awaiting delivery to me.
The parcel is correctly addressed, I have evidence of the clear label my friend put on it as she sent it.
Someone has been home every day awaiting this parcel.
Every day this parcel is not delivered I am LOOSING money.
The 1800 number is useless. The people who answer these lines have stock phrases and have no idea what they are doing. The keep asking me to "give them some time". Another 2 days! And when it doesn't come in another 2 days I have to start ALL OVER AGAIN because there are no other numbers and the emails are NEVER replied to.
Such bad service and I see when I google this, that I am by NO means the only person to have dealt with such a problem from Speedpost.
Such a very bad advert for Singapore.
Very very disappointing.

Most of the time Singpost has this problem. The tracking system is useless. Today I have been waiting my parcel from 8am. When I check status in the morning, it's with the courier. Check later ard 10++, it stated " office closed ". WTH is my office closed when I'm in there. So I called in, the CSO told me can't do anything and just wait for the system to update the status. I'm angry not because can't get the parcels, cause misleading status. Can you imagine if a boss ask a worker to wait for parcel and status is office closed, what will happen to the worker? Worst service

I would like to raise a concern regarding inconsistency and slow updates with your company's service.

First of all, I would like to say that Technical issues and delays are no excuse for a bad service.
Recently, I had a delivery which I missed on 6 August 2015. I was given a POPstation notification card and it was stated at the bottom that collection will be available from the next calendar day after 7am. For the next 2 days, I went to POPstation twice and was notified by your customer service that my items were still not delivered to the POPstation.

On 8 August 2015, I called in 3 times to your customer service hotline but the answer I get from 3 different staff were all different. I was told by the first guy that my item was on a delivery courier. The second lady told me that there was a technical issues with the system and the third lady told me that they were unable to check the item status and the issue was raised to the Concern department.

I was also told that all information would be updated on a website.

In the first place, what is a Concern Department ? Is that not the customer service's job ? The inconsistency in the replies I get tells a lot about your customer service and I've no idea what is the point of stating that " Speedpost is the leading provider for courier service in Singapore and international delivery with more than 200 destinations across the globe." When your company can't even get your service staffs right.

Secondly, even if its with the delivery courier, what is the point of sending it to the POPstation when it can be send to my house instead. What I totally do not understand is that if the item is with delivery courier, they are suppose to deliver the items to the owner, not the POPstation. I paid for Speedpost delivery, not POPstation self-collection.

I would like to complain about the website too. I was asked to check the website several times for updates on my items, but in the first place, the website takes too long to update on even a status. I see no point in referring to something that takes 8 hours to update a status of an item.
Lastly, if your company can't even use the POPstation right, there is no point in setting up a POPstation that doesn't deliver. You might as well place it in the post office where people would actually be able to collect their items.

I've also realise that the reason for a failed delivery was changed to " Delivery failure due to system issue, re-delivery will be attempted " from no reason at all. This seems more like an easy way out. In the first place, there is no delivery on Sunday and 10 August is a PH. It means that the item has been delayed for at least 4 days. It is ridiculous that the most established delivery service in Singapore is choosing an easy way out as an solution to an issue.

Please do not mislead people with the information given on the Notification Card too. There is no point in stating that Collection will be available from the next calendar day after 7am when it is not even there for 2 days straight.

Overall, I am very disappointed that your service counter is atrocious especially when it comes to hotlines. Your delivery service is also ridiculous, there is not even an estimate time for delivery, please do not expect that a person who stay at home the whole day just to wait for his parcel to be delivered. If a delivery fails, please do not mislead them with wrong information and do speed up your updates on item status.

In march 2015 I ordered some facial creams online from us costing $267.56. By may 4th, I still did not receive my products, I contacted the sender who told me my items was sent out in mid april and gave me a tracking number for me to check the status of my items. I went online to singpost and tracked the status of my items and found that it arrived to singapore singpost on 14th april 2015 and is still in transit to next processing centre for delivery. I contacted singpost (Spoke to ms richa) and enquired about my parcel. She checked and told me it already arrived but is still in transit. She told me will check and call me back. She did call me back to say my parcel cannot be located anywhere in the centre and might be lost. Then I got two emails from singpost (From ms fatimah and ms thenmozhi) apologizing for the inconvenience caused and asking me to liase with my sender to lodge a claim. I did email the sender to update my position but they were not helpful and stop replying my emails completely. I am very upset and disappointed with singpost for just apologizing and not taking the responsibility for losing my parcel.in the first place its singpost's responsibility once the items is in your centre. I want and demand a refund for losing my parcel. Ann fernandez

Completely useless service. If companies want good courier services to keep their customers happy, they shoudl not use speedpost.
I bought a phone from xiaomi, they are very quick and give information on the status of the order. But as soon as the phone was given to speedpost, things went downhill. Xiaomi said the order had been shipped, and that the courier would deliver today. So I stayed in. At 10:44, whilst at home, I noticed the status changed to "delivery attempted, unsuccesful". This was complete crap, no-one rang the doorbell to my unit, and no-one called my phone. Basically no attempt whatsoever was made to deliver the parcel. I immediately rang up to complain, and got fobbed off with "cannot contact driver". Finally, the status changed to "delivered to popstation". I rang up again, and speedpost said I had no choice but to collect myself from the pop station. This is totally inconvenient, the popstation is a fair distance away, probably $6 dollars in a taxi so $12 dollars there and back. So having paid once for the item to be delivered to me, I now have to pay again for me to pick it up myself. Totally terrible service.

Speedpost has poor customer service and popstation is very inconvenient, time consuming and costly. Do not use singapore speedpost.

This is don't know how many times I have encountered NOT receiving delivery advice slip from SpeedPost! I have never encountered of such from the usual SingPost Registered Mail. Only SpeedPost postman will have the cheek to state "Delivery attempt was not successful as courier has no access to delivery address" in SpeedPost system! Hello, I have checked with my condominium management and they find it so amuse and absurd reason that SpeedPost either the officer from the call centre or the SpeedPost postman could gave! There is definitely no such blockage for the postman to leave the delivery advice slip in the mail box. How I got to know there is such delivery to my house? Only when the sender informed me today 7-Feb-2015 via email at 3pm. With the tracking number, I quickly punched in Speedpost website, then realised there was a failed delivery attempt yesterday 6-Feb-2015 afternoon at 12:16pm and today the item has already sent to Bukit Panjang PO at 10:42am, never giving me a chance to make known to SpeedPost to ask for redelivery! Cos, SpeedPost officer told me over the phone that once the item has sent to Bukit Panjang PO, there is nothing they can do to overwrite the system for redirect or redelivery! The only thing to hear from the officer is ONLY sorry and I have to physically go to Bukit Panjang PO within the next 5 days to collect the item personally! WOW...that is called SpeedPost Service, ask addressee to go pick up your own post! For goodness sake, Bukit Panjang PO is so out of the way and so inconvenience! And they're sure that this is SpeedPost "PRIORITY"?! In my last complaints to them over similar matter, I paid for the shipment fee yet I had to go Bukit Panjang PO to collect the item personally! So, will SpeedPost refund me this part of self-collection fee?! The only answer I received from the officer was: "SORRY mdm, refund is not possible"...Wow! seems like SpeedPost really know how to make business! And Please don't come and tell me this is the first time they encountered. Cos' this has happened to me so many countless times now and I have just lodged a complaint only last November against SpeedPost on the same matter! Obviously, SpeedPost is NOT looking into this matter and I plead them to stop sending me email to say will look into this matter when they're not sincerely looking and solving this matter especially when they outsource to external postman! I'm utterly disappointed with SpeedPost. Everytime I hope that my items are sent via the usual SingPost Registered Mail so that if no one is at home to collect the item, at least I'm assured that I will have my delivery advice slip in my mailbox and can arrange for redelivery from Bukit Panjang PO. So, SpeedPost please don't come and tell me your SpeedPost postman cannot enter our condo to drop delivery advice slip, totally craps! Also, the officer, since you said can arrange redelivery provided the item hasn't sent to Bukit Panjang PO, shouldn't there be a grace period for us addressees to do so for making call for arrangement? Just less than 24 hours, item was already at Bukit Panjang PO, giving no chance for the addressee to call! I don't know how many times SpeedPost will receive my same complaints over and over and over again, this only shows that SpeedPost is incompetence and treating feedbacks and complaints NOT seriously. Hence, SpeedPost don't act like you will look into the problem by just sending email to "ensure"...we are not kids!

Received delivery notice on the 27/12/2014 stated to be claimed at Tampines singpost the next working day but item is not there.
Went there and call singpost customer service everyday. They mentioned item cant be locate.
Received another slip on the 6th January 2015 for the same item, stated collect at singpost paya lebar the next working day.
Also item is not there, they cant locate the item. Seriously?

Why does the Singapore post service so badly?

I sent some child milk to china on 23 Sep 2014, but it did not arrive until now. 57 business days (10 weeks) has passed away! Actually, the longest delivery time should less than 50 business days for a slowest post item. Furthermore, I cannot track any information about the post item. I complain twice, but they reply nothing until now.

What is wrong, Singapore Post?

Does this your service like this? Badly like this?

Which agency of the government would take care of this kind of bad service?

This is an affront to the country under the rule of law.

Hanbin Liu

My Email: [protected]@ntu.edu.sg
My Phone No.: [protected]
My item track No.: CR922668706SG

I sent some child milk to china on 23 Sep 2014, but it did not arrive until now. 55 business days (10 weeks) has passed away! Actually, the longest delivery time should less than 50 business days for a slowest post item. Furthermore, I cannot track any information about the post item. I complain last week, but they reply nothing until now.

What is wrong, Singapore Post?

Does this your service like this? Badly like this?

Which agency of the government would take care of this kind of bad service?

This is an affront to the country under the rule of law.

Hanbin Liu

My Email: [protected]@ntu.edu.sg
My item track No.: CR922668706SG

I was sent a parcel from Singapore via EMS by speedpost since 02Oct14 but until today there was no update of the whereabouts of the parcel. I have made several query to Singpost and was not given any info which I don't know. They keep on saying they are investigating the matter. I have formally send an email since 7Oct but until today there's no concrete answer. All they are saying it's due to airlines delay BUT how long can an airline delay for? It's nearly 3 weeks and no outcome on where is the parcel. I m very frustrated on how they are handling this issue.

I would like to lodge a complaint against Speedpost EMS for their terrible service. I am a student in the United Kingdom and I was supposed to have received a parcel sent by my mother but I have yet to receive it. The parcel contains pots and pans as well as a new Macbook Pro charger intended as a replacement for my current one since it isn't functioning properly. When my mother posted the parcel, she was told by the post office employee that the parcel would reach me within 3-5 days, but it is currently the 12th day since it was posted and I have yet to have receive it. My mother posted the item using the express service because I told her that I would need the items to cook food for my own sustenance and because of the delay, I have been unable to consume proper food. I have been eating bread for the past couple of days because my university is a distance away from restaurants, and also because I do not have the luxury of time to leave school to travel far for meals. We thought it would be expedited because of the exorbitant mailing fee but that is not the case. To further compound the problem, I am also required to pay more money in the form of "customs charges", something my mother was not informed of. When she made payment for the service, she was made to believe that the payment process was concluded, but it is not the case. Not only was she misinformed vis a vis the mail time/period, she wasn't informed of extra charges as well, charges that I am now liable to pay for. Unless I pay the extra charges, my parcel will not be sent to me. I have also sent an email to a Speedpost e-mail address I found on the Internet but I have yet to receive any sort of explanation. I posted such a complaint to them on Monday, 6 October 2014, UK time. I am now waiting for my parcel and if all goes well, I am supposed to receive it on Monday, 2 whole weeks from the date it was posted, and 9 days later than the time window/period the post office worker informed my mother of. Had I known Speedpost EMS would have been this inefficient, I would have advised my mother to choose another courier, and I am shocked that our national courier is this inefficient. I hope someone replies to this because I am extremely disappointed that our national courier would treat a son of the nation who's so far away so horribly.

I am extremely not happy with the delivery service of Speedpost. I had been waiting for my items sent from Malaysia to me in Singapore. The sender had send out the items since 26June, but till today 07Jul I havent received my items.
When I called up to Malaysia Poslaju they mention that the items was received by Singapore Speedpost on 01Jul, so I contacted them to track on my items. I called them 3 times to day but no one can really help me to solve my problem, I called at 5.30pm to check where is my item and I need it to be sent to me by today because I will be going overseas tomorrow, I really need the item and waiting in my house the whole day afraid that they might knock on the door any time. But the agent only informed that they will send a message to the delivery team to experdite, and will call me back by 6.30pm. By 6.30pm I havent receive my items and he did not call me back, spoken to a supervisor in charge, still ask me to wait for another 30-45mins, they will ensure they send the items to me by today, and ask someone to call and follow up with me within 30mins, again, no one called back. At 8pm I called again, that supervisors already went home and when I check the status of the item on the website it says delayed due high volume. I am totally pissed off.

Date and TimeLocationStatusReason03/07/2014 20:19 Failed Delivery Delivery will be delayed due to high volume03/07/2014 08:48SPEEDPOST SERVICE CENTRE With Delivery Courier 02/07/2014 18:23 Failed Delivery Delivery will be delayed due to high volume02/07/2014 09:36SPEEDPOST SERVICE CENTRE With Delivery Courier 01/07/2014 16:48 Failed Delivery Bad weather/Heavy Rain/Haze01/07/2014 08:50SPEEDPOST SERVICE CENTRE With Delivery Courier 30/06/2014 10:23SPEEDPOST SERVICE CENTRE Processing at Sorting Centre

Hi,
We, Matex International Limited had experienced many times of disappointment with EMS (Singapore Speedpost).

This is really a disappointing experience with EMS (Singapore speedpost). We have faced tons of issues with EMS (Singapore speedpost) courier before, by right, deliveries of docs from China should be around three working days but sometimes took 5 working days to deliver; deliveries were sometimes made after normal office hours which caused failure of delivery. We thought these cases were the worst which a customer could experience from EMS (Singapore speedpost) service but who knows "surprises" follows unexpectedly. For this consignment lost, we have to proceed with police report for the re-issuance of such important docs which also caused serious delay to our customers' goods clearance at destinations. We severely condemn the unprofessional courier service provided by EMS and would prudentially consider appointing this company for future courier service, the same would be done by our overseas affiliates, too.

Besides, not many months ago there are another two cases happened which our documents out from China during mid of December 2013 but until 13.01.2014 they kept us waiting and telling us that they are still tracking it. One of it with original shipping documents declared lost and another one still tracing until today 13.01.2014. Thereafter, another document declared lost as well.

Recently at 12.05.2014, we had another set of documents that had endorsed by Notary (cost SGD700 for Notary) declared lost again. We will need to get endorse by Notary again and resend to our Indonesia Office again. This will be caused a lot of troubles to us and our Indonesia Office might be facing a problem that unable to renew the office registration.

We would like to know who we can log this serious case.

Hope can hear from you soon.

Thank you.

Regards,
Pierre Lee
[protected]@matex.com.sg