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Sixt Complaints 454

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4:30 pm EDT
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Sixt Car rental

Scam artists! NEVER ever rent from this company. I wish I had seen these reviews before making the mistake of going with them. I hired a car in Tenerife in NOVEMBER 2022. The first day I drove the car to our hotel and parked up after familiarising myself with the controls etc. The next day we had planned a trip to the north of the island - the main reason for renting the car. Minutes after setting out and just about to join the motorway, a warning light came on about the clutch while on a roundabout. We spotted a supermarket up ahead where we could safely pull in and immediately did so. We called the company immediately and waited HOURS for roadside assistance. We lost more than half a day of our holiday by the time we were finally brought to airport and given a replacement vehicle. They eventually refunded 30 euro for the inconvenience HOWEVER fast forward to late MARCH 2023 and I’ve just received notification that I am “responsible” for the “damage” to the vehicle and now owe more than 1200 euro! 4 MONTHS later? Interestingly, on the day we collected the car, they said the car we booked “wasn’t available” and gave us a “free upgrade”. I suspect they deliberately gave us the already damaged car to scam us into paying the costly repair… I can see I am not the only one they have pulled this on. If they dare charge my credit card I will be taking them to European small claims court immediately! We paid every single extra charge for maximum insurance and roadside assistance by the way!

Horrifying.

Damage no. SX-[protected]-66-2300.

Also WHY/HOW do they still have my card details on file 4 months post rental?! GDPR?!

If there was a question about damage at the time, why did they refund my deposit ? Why didn’t they complete an incident form on return of the vehicle?

Everything about this is extremely dodgy and I will be spreading the word on every platform I can find.

Desired outcome: Not paying.

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12:19 pm EDT
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Sixt Sixt swapped my information with other customer and is claiming I damaged a car

There has been a complete nightmare committed by Sixt and I need this resolved immediately. I am shocked and appalled that the record keeping system of Sixt is so poor, and I am very upset that this matter is still going on and on to my detriment. Prior to now, I have had nothing but a wonderful experience with Sixt and all of the very cheerful & great employees and you had become my new favorite rental car agency; I sincerely hope that you not only get this terrible error fixed in the next 48 hours but that you also offer me extremely generous future free rentals as a result of this disaster and all of my time, energy, and stress over a matter that is completely not my fault.

On Sunday March 21st I pre-paid for my reservation of a Nissan Versa Reservation number [protected]. The reservation was from 3/21/23 Tuesday night at 11:59pm through 3/24/23 Friday night at 5:00pm.

I arrived at the rental counter at 11:45pm on Tuesday night. The young woman helping me was very friendly, and she told me that unfortunately my car class was sold out and that I would be receiving a Denali. I was very happy about that and told her that would be a fun car to drive; she expressed how happy she was that I was happy because there had been only 2 cars left and the person before me got a Escalade and was very angry about it. I asked why they would have been angry, and she said they did not want to have to pay for the extra gas and that she had even given them 20% off and they were still mad. I told her that was ridiculous, some people are just complainers. In any event we had this lively exchange and she told me that it "made her night" that I was so happy about the Denali instead of mad. She then told me my space number (I cannot remember now but I think it was something like 27) and I then went out to get the vehicle. I got the vehicle, spoke with the man who checked me out, and then exited and drove to my house in Wellfleet Cape Cod where the Denali remained parked until I drove it back to the airport on Friday.

On Tuesday night and early Wednesday morning I received emails about my rental of a GMC Yukon which I disregarded. I was busy in Cape Cod working and did not really pay attention to those emails.

On Thursday morning at 3:20am I received an email with the subject line "SXT Damage number [protected] licence plate MA-1REM27 (Please always mention.)" and a second one at 7:37am with the subject line "SIXT-IN [protected] MA-1REM27 Damage Information For Your Records" SEE ATTACHED APPENDIX C (pages 7-8). These two emails caught my attention. I opened them up and at at first I thought that it meant that my Denali had been returned damaged by the prior renters and you were just informing me that the damage had already been noted. I went outside and looked at the car, and there was no damage that matched the attached photos. So I sent Sixt this following email:

>>>

"You know what is REALLY upsetting?

The fact that I STILL HAVE THE YUKON* WITH ME. I went and looked at it, those photos are NOT from the vehicle that was rented to me. I don't know or care who rented the other one it is not my problem and it is very upsetting to get blamed for something that has absolutely nothing to do with me.

I have only rented with Sixt a few times and I have had an absolutely wonderful experience with you counter employees at Boston Logan and the check out people. It is very upsetting to have my opinion of Sixt ruined like this. THIS IS NOT THE CAR THAT I RENTED!

How can you possibly have such bad records? THIS IS NOT THE VEHICLE THAT I RENTED. I HAVE NOT RETURNED IT YET. YOU ARE BLAMING THE WRONG PERSON AND RUINING MY DAY FOR ABSOLUTELY NO REASON."

>>>

*Note: I called it a Yukon because you called it a Yukon. I don't know if a Yukon and a Denali are the same thing or not

I did not receive a response to that email but I assumed the matter was settled. On Friday 3/24/23 I left Wellfleet at approximately 2pm because of traffic and I got back to Logan Airport at around 5:10pm. My flight left on Jet Blue at 6pm so I did not have much time but I wanted to speak with an actual human (not just drop my keys) so even though I was in a rush I waited to grab the attention of one of your agents. The man I spoke with was Morris T.

I explained the weird situation with the email about the damage and Morris T. agreed it was totally weird. He then looked up my reservation number and it showed I had returned my vehicle on Wednesday! Morris told me that he "could not even check me in" because the Denali I was driving was not associated with me in any way. I said "What the hell I should have just STOLEN the car!" and he said "You could have! There is nothing linking you with this car!" And both of us just could not believe it.

I told him I needed to take a picture of his name badge because Sixt was totally screwing me with this situation and I needed him to be able to verify that I returned a Denali on Friday and I have nothing to do with a car returned on Wednesday. Morris also advised me to take photos of the car and the license plate. And thank God, I actually happened to take a photo of the Denali in my driveway in Wellfleet to send to my kids because I thought it was funny that the vehicle was so huge. So I can actually prove to you (and the Judge and the lawyers if we actually end up going to court over this) that I had an effing White Denali not a Blue one.

On Saturday March 25th I received yet another email with the receipt for a vehicle returned on Wednesday! And I just don't know whether to cry, scream, or rip all of my hair out. How can your records possibly be so poor? What the hell happened here? How did I leave with an $80,000 brand new car and no one has a record of it? Why are you attaching me to some other car and blaming me for damage to it (note -- if you screw up my auto insurance by filing a claim against me for this other car I will truly lose my mind) ? Who was the person who rented the other car? The questions about how this infuriating situation happened are endless.

For photos of the actual car that I rented, the name tag of Morris T, photos of the rims showing no damage on my rental car, AND the car parked in my driveway in Wellfleet see attached.

I need this resolved. I have done nothing wrong.

Desired outcome: I want all charges against me for damaging a vehicle that I never touched to be dropped, and I want A LOT of free future rentals from Sixt

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10:43 am EDT
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Sixt The worst customer service!

This experience was by far the worst experience for me and my family. I booked my rental 1 month prior to arrival and when I arrived, the agent told me that the vehicle I reserved was no longer available. I reserved a BMW X7 or similar. The agent told me that they haven't had this type of category in over a week. Since I booked this rental over a month prior to my arrival, you would think this car would be available upon arrival? He told me that the only thing he could offer me was a BMW X5, which we didn't fit in, or a minivan which I didn't want! He never offered any credits even though what he was offering was less than what I had already paid. This rude employee told me that if I didn't take any of those options... his exact words were "I can just refund you and you won't have anything!" At that point I just wanted to reach over the counter and ring his neck! After arguing with this idiot for over an hour, he finally called a "manger" and they offered me a GMC Yukon Denali. This is definitely not what I wanted but it was the only option at the 11th hour. Once we reached the garage, the agent who took care of us got an earful, but he understood my frustration. He then told us that the vehicle we reserved was rented just half an hour before we arrived. He told us that the previous person was offered a free upgrade to the car I reserved making our reservation unavailable. DOES THAT MAKE SENSE?

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12:23 pm EST
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Sixt Not providing booked car on Friday 24 February 2023 at Sixt Desk Catania Airport, Sicily, Italy

On Friday February 24, 2023 at 22.30 h, we tried to pick up our reserved car at the Sixt Desk at Catania Airport, Sicily, Italy, which we had booked via a broker (as usual), Carrentals.co.uk. However, the Sixt desk attendant refused to provide the booked car purporting that there was a difference between the name on my creditcard vs my name on my ID and driver license: the drivers license and ID show my full first names and my last name, the credit card only shows my first names as initials and my last name – I have used this credit card in this format for over 35 years. According to the Sixt official this prevented them from being able to provide the booked car. The Sixt official mentioned that when booking this car, I should have used my full first name(s). I have booked numerous cars over the past years via brokers and directly with rental companies and have never encountered this requirement. Furthermore, this peculiar Sixt (Italy) policy cannot be found anywhere. The Sixt official furthermore mentioned that should I have booked the car directly with Sixt, they would have been able and willing to resolve this 'issue'. This is apparently the manner in which Sixt tries to persuade customers not use brokers (with whom Sixt chooses to do business) who are cheaper than when booking directly with Sixt.

As a consequence we were forced to hire another car at a higher price on the spot with Locauto. For any complaints and a refund Sixt referred me to the broker, who according to Sixt was the source of the issue by not informing me beforehand of this Sixt policy. The broker, Carrentals. uk.co denies any wrongdoing and refers to Sixt for any complaints and refunds. I am apparently stuck in the middle between a broker and the rental company Sixt and would appreciate (i) a refund of the rental payment I made to Sixt via the broker (euro 199,86) and (ii) the difference between the aforementioned amount payed and the higher amount I had to pay to Locauto (euro 166,19). Evidence of these payments can be made available on request. Thank you.

Desired outcome: (i) a refund of the rental payment (euro 199,86) and (ii) the difference between the aforementioned amount payed and the higher amount I had to pay (euro 166,19) for an alternative car.

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1:17 pm EST

Sixt Sixt Portugal

I rented a car last year oktober.

They claimed damage on the car I rented.

It took them 5 weeks to even tell me about it and the employee when we handed in the car told me all was fine.

The customer service just checks if correct procedure was followed but does not even talk about hé damage case itself. They do not follow sixt guidelines about what damages are mentioned on the check in form or not.

So do not think Sixt Portugal is compaireable to Sixt Europe. This is not the case at all.

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3:27 pm EST

Sixt Rent car

Dears

I want compline that company sixth rent car in Germany I was booked one car before I travel and when I reach Frankfurt airport that car I was booked not available they take fully charge when I booked it mean the booked me something not there and staff in Frankfurt branch his said he is can cancel my booked and get full money refund to my card before his try push me to other car and pay extra money but I refuse I was agree to cancel and get refund my money but I fight with them till now to get my money customer care said I'm cancel is not happen by me is doing fraud case they keep take money from customer without any right is very bad company they not clear with customer and sell service not available that happen in Europe I try with legal I hope that can be fair and never use that company again

Desired outcome: refund

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6:23 am EST
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Sixt Fine issued but cancelled - awaiting refund

Customer letter - RA [protected] recieved on the 20th January stating we had received a fine whilst the car was under our hire.

We contacted the hotel where the fine was issued and they notified us that a cancellation would be issued, that the refund would go to Sixt as that is where the vehicle is registered and where the fine was paid.

We have received confirmation that the notice was issued, fines initially responded to say that once refund was received we would be reimbursed but absolutely no response from Sixt, customer service email or fines email and this was a month ago.

Desired outcome: Please refund

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2:58 pm EST

Sixt Car damage, double charged and dead battery

Car rented for 20 days
Fully prepaid before arrival
1) At the pickup location (airport) they did not have the car type (not true)
2) I was offered a similar car but paying 400$ more (I declined)
3) Had to take a truck! instead
4) 7 days later the car simply did not turn on
5) After calling customer service I was told I could not go to the sixt next door - I had to go to the Airport location!
6) At the Airport I was given a dirty and damaged SUV and staff asked me to take pictures not to be charged later on
7) 5 days later the car did not turn on AGAIN!
8) I went to the closest location, complained a lot and had to change cars again!
9) Today I received my CC bill with 500$ charge!

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6:55 am EST
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Sixt Extortion - Please respond

Whilst the title of this complaint seems extreme, unfortunately this is how the situation with Sixt now feels.

Due to a rail strike on the February 3rd I needed to travel from Manchester to Milton Keynes where my own vehicle was parked (I work in Manchester Monday to Friday). As we are a corporate client my office organised a last minute hire so that I could make the 3/4 hour commute that evening.

Enroute to the depot to collect a car I was called by Mohammed Hossain (Sales Agent) to advise no cars were available. I said that I would instead arrange a hire at Manchester airport to also be told there were none available here either. However they did have several vans that I could use instead. Whilst this was far from ideal, as I literally needed a vehicle to make the commute I agreed to take a van. When I arrived and completed the paperwork there was no report of any pre-existing damage provided, or a walk-around. I happened to take a very short video of the vehicle to send to our office as I couldn't at the time believe this was our only option. I have attached some stills from this video of damage that already existed on the passenger side. You will also notice that the van had no been valeted prior to my collection, I was literally given the keys by the agent so I could commence by journey.

I then drove directly from Manchester to Milton Keynes and off hired the vehicle within 3-4 hours based on the duration of my commute by roughly 7.10pm. The depot at Milton Keynes was closed when I arrived and again nobody available to inspect the vehicle when I off hired. I therefore put the keys into the lock box. I then took an Uber to collect my own car from Milton Keynes station. I should point out that from collection to drop off nobody inspected the vehicle, or provided documentation of existing damage. Based on those that I saw, one would have assumed these were documented. However I have asked 3 times for your damages department to provide me with this proof dated the 3rd February and they have failed to do so.

I have since been issued with a report that suggests multiple areas of damage to the van, none of which, categorically, have been caused by myself.

I have since contacted the branch and spoke with the individual that I made the hire with (Mohammed) and have confirmation in writing that the damage was not my fault - I have included a copy of this below.

We have used yourselves for a number of years, and from my own experiences never had an issue with Sixt until now. However this issue is absolutely appalling on the basis we are being held liable for error made at the depot.

Desired outcome: I would like a line to be drawn under this matter and for Sixt to find the real individual responsible for the damage and hold them fully liable.

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2:44 pm EST
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Sixt Car Rental

We reserved a car in November of 2022 out of Portland Oregon and then we had to cancel the reservation and made another reservation for a different date. We cancelled several days in advance, and they refuse to refund our money. We have made several calls, emailed them, sent the bank statement that shows the double charge and there is still no resolution, and they don't even seem to care. They are crooks!

Desired outcome: Would like a refund.

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6:29 am EST

Sixt Rental cars been charged with false mileage exceed fees

I rent a BMW X3 from Garching Munich and return it to Munich Airport from 1/19-2/1. And I have purchased a minimal exceed insurance. After 5 hours of return the car I got a new invoice of mileage exceed of over 6000km . That is not accurate and the actual mileage I drove was less than 2500 km . I have contacted their customer service but so far no one willing to provide a single photo to prove the mileage record is correct. And they even double charge me with the amount in invoice by unauthorized request payment three times.

I would consider it is an intentional fraud and scam .

Desired outcome: Is there any way to file a lawsuit against their wrong doing in Germany ?

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11:40 am EST
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Sixt Invoice sent in error regarding a cancelled parking fine

Hello,

I’m writing to complain about an invoice that remains open for a parking fine that was cancelled (please see below).
I am deeply irritated by the fact that your company seems unable to deal with this matter efficiently, despite many emails between me, the hotel, and yourselves refuting the charge.
It is also is impossible to get through to your company on the number provided (in the U.K.) in order to deal with this matter promptly, as it is out of order.

Furthermore, I fail to fathom how it is possible to resolve the matter in a matter of a few days - which you inform me will be sent to a debt collection agency should you not receive my remittance - if your standard email answers take 14 days, as you state on your auto reply.
Please look into this matter promptly, and contact me by email, as this matter is now one of urgency.

Yours sincerely,

Michael Sandelson

Desired outcome: Confirmation of invoice cancellation.

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3:38 am EST
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Sixt Charged for damage I did not do.

On 1 November 2022, I went to the SIXT Car rental kiosk in Frankfurt airport to receive the rental I had reserved, an Opel Crossland X. I was immediately told that I wasn't going to get that car. I asked why not, as I had reserved it. I was told that it was not available, but a small Volkswagen Golf was. I have had back injuries that make it painful for me to try to get into such a small car and besides, I paid for a larger vehicle. The representative acted annoyed and that I wouldn't take the smaller car and offered an Audi Quattro. I asked about the price difference and he said that there wouldn't be a difference but that I should buy insurance. I told him I had bought insurance but he quickly replied that the insurance I had bought was inadequate and if there were an accident, that I would be expected to buy them another car. I told him to go ahead an add the insurance. He gave me a slip of paper with the garage lane and parking spot of my rental and told me to get the key from the attendant in the garage. I go to the parking garage and find the parking spot but there was no car. I asked the attendant who he was going to give me keys to a car that was not here and he told me that the representative I spoke to had the keys. He had the keys and sent me to the parking garage knowing I couldn't pick up the car! I went back to the representative and demanded an explanation. He said “Sorry, here's another car”. The next car was a new Audi Quattro. I asked for a list of damage to the car so I could add to it whatever I found but he said it was a new car and that there was no damage. I look the car over and do not see damage externally. I load my luggage and drive away. Then I turned on the climate control as it was hot in the car and found that the fan did not work. I checked that a temperature was selected so the fan should had come on but it didn't. I found a safe space to leave the Autobahn and call SIXT. I was told to take the car to an Audi dealer. I told them I wouldn't be in the country but a few days and didn't have the time to run the vehicle to a dealership for them. He said to return the car and I would be issued another one. When I arrived at the same SIXT kiosk that rented me the car, there was a professional couple ahead of me so I waited my turn. The representative told them that the attendant in the garage would provide them with the keys to their car. He told the same lie to them as he told to me! The final car was issued to me and I went to the garage to inspect it. This car had dents and dings all over it which I pointed out to the attendant as well as take pictures of the damage. The attendant seemed frustrated and stopped marking the damage on the card with a car silhouette and told me to just go on.

When I returned the car, I asked the SIXT representative (a different one) if anyone wanted to inspect the car. This woman said “No, we are good”. I repeated “We are good?” She again said “We are good”. So I proceeded to board me plane for the flight home. One month later, SIXT sends me an e-mail claiming that I had damaged the two cars rented to me. (One of the forms was entirely in German, not my first language). The pictures of the damage to the blue car, the third car, was of the damage I had pointed out to the attendant before I accepted the car. Why did they wait one whole month before informing me that I had damaged their car and even then blame me for the damage on the car that I pointed out to them before accepting the car making the damage not my fault. They also sent pictures of the car with its license plates removed. I don't understand why, other than they were trading the car in and trying to fleece me for money they wouldn't make because the car was so beaten up. They also claimed I damaged the second car, the white one, because the cabin fan did not work. Again, I tried the fan and it did not work. The second car was brand new, less than 1000 kilometers. This should have been handled under warranty. Tell me how I did 950 Euros of damage just by pushing a button or turning a knob on the car's climate control panel?!

I will never rent from this company ever again.

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7:20 am EST

Sixt Guarantee money

An amount of money was withdrawn from my account and i don t understand why.

I rented a car in november, where i paid in advance a small amount of money and when i arrived to collect the car i paid the rest of the money, with full insurance that was 300 euros extra. The money were blocked in my account for a few weekend, and were withdrawn in december.

What happened and why did you withdrawn that money today?

I will put here the transactions.

You shouldn t charge me because this was the guarantee that was supossed to be brought back.

I want some explanations.

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12:30 pm EST

Sixt Rental car bait & switch

I am writing you this letter because I Have not received a call back from your company after three attempts to try and resolve an issue we have with a car we rented at Heathrow Airport in England.

I reserved a car in July 2022 and per paid for it to be picked up on September 23rd and dropped off October 11th. The amount I was charged was $1755.00. Our flight to Heathrow was delayed so I called your 800 number and informed them that we would be delayed a day. When I went to pick up the car, I was informed they didn’t have the car I reserved. I told the clerk I needed an automatic and that I brought my own GPS device. The agent at the desk informed me that they only had two left, a Land Rover and a Mercedes. He said he would give me a deal on the Mercedes for $80 a day and that additional insurance and driver would be an additional $31 a day. He told the total would be $2516’74, then minus the $1755.20 I already paid the difference would be less than $800 more. NOT AN ADDITIONAL $2515.74 added to what I already prepaid.

I was never shown or given any paper work to look at or a list of any charges, the agent just had me sign a screen and no it didn’t show any kind of information. I have never rented a car from any other company before where I was not shown a list of charges and had to initial each one. They would go over each section of the contract, then sign and give me a copy of the contract. If I had known all the charges and the total I was being charge I WOULD HAVE NOT TAKEN THE CAR! This seems to me like a BAIT AND SWITCH scam. We have contacted our credit card company and are disputing the charge.

It wasn’t until we got home that I was checking our credit card and saw the ADDITIONAL charge of $2516.74 for the car, above the $1755.20 we were charged in July. I did not receive a copy of my contract and receipt until the day after we called your company the first time on October 13th. Your representative told us someone would contact us within 48 hours. Well, someone did call us back at 4 in the morning. REALLY! We told them there was a 6 hour time difference and they said they would call back. We called back again a few days later, was told the same 48 hours story but no call back. We called again a week later and nothing. NOTHING!

I am requesting a refund of the $2515.74 that I was OVER CHARGED in what I feel is a type of scam I feel you use on foreign travelers knowing that they don’t have the resources to deal with this type of thing when traveling.

I am sending this email to several of your locations that I can get emails for in hopes someone will call us back. Before I send this email to U.S. Department of Transportation and Trip Avisor and other travel blogs, I would like to give SIXT an opportunity to try and make this right. I think what we prepaid is a far price to have paid for the car we had reserved. I look forward to hearing from you to discuss this matter.

Desired outcome: Refund

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12:09 pm EST
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Sixt Car rental

We made a reservation in July 2022 with Sixt through Expedia. For a three-day rental, we paid an exorbitant $494.49 USD (taxes and fees included). Several days after returning the car, we received another invoice from Sixt corporate offices, charging us an additional $96.13 in unexplained charges and applicable taxes. I called Sixt customer service and was told it was a payment voucher deficiency and I need to take it up with Expedia. This made no sense to me as the entire voucher amount was credited on both the invoice we received at the time of rental and the second invoice we received after returning the car. I disputed the charge with my credit card company, and Sixt then provided a different explanation for the additional charges--loss damage waiver. This explanation also did not make sense because the loss damage waiver was a line item on both invoices. The explanation did not account for the additional charges. Later, I received another explanation for the charges that, while more sensible, is legally untenable. This explanation is too complicated to relate in the space provided here. I have communicated numerous times by email with various representatives of Sixt. I have never received a satisfactory explanation for the additional charges, yet Sixt continues its efforts to collect the additional charges. Even if the additional charges prove to be justifiable (which I believe unlikely given the multiple incoherent explanations already received), this is a horrible way of conducting business. Unless a customer incurs costs during the rental, such as damage to the vehicle without a damage waiver or highway tolls, the company should be upfront with all the charges at the time of rental. If the company's agent makes a mistake in the charges at the time of the rental, then the company should bear the costs of that mistake, not seek to recoup the charges from the customer. We rented the vehicle for 3 days and paid exorbitantly for that 3-day rental. Sixt's attempts to gouge more money from us without justification is poor business. If a customer incurs additional charges during the rental, Sixt's invoice for additional charges should contain a thorough explanation for the additional charges, not merely a code that is meaningless to the customer. The reason for the additional charges should be immediately clear to the customer so that he or she may determine whether to dispute the charges.

Desired outcome: I would like Sixt to admit the impropriety of the additional charges in writing, to reconcile our account with Sixt, and to drop its collection efforts. Fully explain additional charges in invoices.

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7:35 am EST

Sixt Rental car in Germany (booking [protected]) not provided.

Hi,

I would like to file a complaint, I booked a car in Germany ([protected]) and they told me I will have the car I wanted, I confirmed the day before and the Sixt agent verified and said that she was confirming that the choice of the BMW car I requested will be honored and it was not.

The agency is located at 100 Frankenstrasse, Nuremberg, Germany.

Desired outcome: Please refund

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10:51 pm EST
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Sixt TV Advertising

Your recent advertisements using Ret - A - Car versus Rent - The -Car are totally Lame!

I rent cars every month and have rented fro Sixt many times.

However, if I continue hearing that STUPID add your running , I will NEVER rent from Sixt again.

It is THE MOST STUPID ad I have ever heard.

Fire your advertising Company Now!

You must be hiring mentally challenged people for your ad campaigns.

My family tells me to mute the ad assign as it comes on the TV.

DUMP THE AD & The Agency your using!

Desired outcome: Quit running that STUPID ad about "The Car"

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1:11 pm EST

Sixt Car rental in Germany / Frankfurt Airport (wrong damage invoice)

Dear Sir,

We rented a Tesla from Sixt Frankfurt Airport at 17th October at 18:11 and return it on 26th October. After 1 day, i received a damange report and in 15 days i received a damange invoice of 1875 Euro. I called customer support and they transferred me to damage department. When i told with the Damage department, i informed that i did not check the rims but i am sure that i did not hit it anywhere. They got back to me as it was not existed in the car before the rental but it was there during the return (BTW, did not informed about the damage during the return) so that it is under my responsibility and i do not have any proof that i did not do it on the car so that i have to pay it.

After many emails and talks, i find the reservation documents and invoice on my email and realized that the damage was existed on the car before the rental as they were mentioned under pick up on reservation document and invoice.

I faced with too much pressure that i was in a position to accept an invoice which was not related with me. On the other hand, i received an email that the damage invoice has been cancelled 15 days after i sent the invoice and reservation document as proofs.

I lost my trust on sixt company and i will tell this story everyone to be careful about sixt rentals especially from Frankfurt Airport as i think that this was not a mistake. I believe that they did it as designed to make me approve that damage under pressure.

Please take this complaint under consideration as a big trust lost on Sixt Company.

P.s. I can provide all emails and documents as requested!

Best Regards,

Simge Ozunlu

Res-No.: [protected]

Desired outcome: I would appreciate a response with apology and please refund my rental fee back as a consequence of my stress and panic those days and to believe in your sincerity again.

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10:44 pm EST

Sixt The car rental was a toyota corolla 1991 from the pound

Dear:Nakita

Claims Department

e [protected]@sixt.com

o + [protected]

SIXT Rent A Car, LLC

P.O. Box 8188

Fort Lauderdale, FL 33310

about.sixt.com | sixtcareers.com

SHAME ON YOU!

IVE ALSO POSTED ON FACEBOOK... INSTAGRAM AND OTHER SOCIAL MEDIA SITES.

AND MANY PP HAVE RESPONDED. SEPTEMBER 2022 -- #LABORDAY#NEWARKAIRPORT.

I GUESS YOU GAVE ME A CAR FROM THE POUND.

YOU OWE ME AN APOLOGY!

Fact #1: you gave me a beat up stinky car... literally smelled like a wet dog.

Fact #2. I was in line at the NEWARK airport on Labor day for 2 hours... at that point I didn't care if u rented me a horse and buggy. Just wanted to get out of the hell-hole-in-the-wall rental location.

Fact #3. I returned the car at 5 am. Rep told me where to park the car and leave the keys on the seat. After that I have no idea who took the car and where.

Check security cameras and send me a copy... or should I hear a lawyer?

Looking forward to hearing from you... oh and I'll copy and paste this to Facebook & Instagram . Just to have proof and confirmation from others who have agreed with me.

Thanks so much all the BEST

Just a few places I've left a review and pls go back to September 4 . 2022 for more reviews ... enjoy NAKITA ;)

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About Sixt

Screenshot Sixt
Sixt is a multinational car rental company with a presence in over 100 countries. The company offers a wide range of mobility services, including car rentals, car leasing, and ride-hailing services. Customers can choose from a diverse fleet of vehicles, which includes economy cars, luxury models, SUVs, and vans, catering to both personal and business travel needs.

The car rental service allows for short-term and long-term rentals, with options for daily, weekly, or monthly use. Sixt provides an online booking platform where customers can reserve their desired vehicle, select insurance options, and arrange for pick-up and drop-off at numerous locations, including airports and city centers.

In addition to car rentals, Sixt also offers a leasing program for individuals and businesses looking for longer-term vehicle solutions without the commitment of purchasing. This service includes various customizable leasing options and a selection of new-model cars.

For customers seeking an alternative to traditional car rentals, Sixt has a ride-hailing service. This service enables users to book rides on-demand through a mobile app, offering a range of options from economy to first-class vehicles.

Sixt emphasizes convenience and flexibility in its services, providing options like one-way rentals and the ability to modify or cancel reservations. The company also offers a loyalty program, Sixt Express, which provides benefits such as quicker vehicle pick-up and the accumulation of points for discounts on future rentals.

Overall, Sixt aims to meet the mobility needs of its customers with a variety of services and a broad selection of vehicles.
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Overview of Sixt complaint handling

Sixt reviews first appeared on Complaints Board on Jul 1, 2008. The latest review Caution to renters of SIXT was posted on Jun 23, 2024. The latest complaint Deposit not returned was resolved on May 28, 2022. Sixt has an average consumer rating of 1 stars from 1654 reviews. Sixt has resolved 43 complaints.
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    More phone numbers
  3. Sixt emails
  4. Sixt address
    Zugspitzstraße 1, Pullach, D-82049, Germany
  5. Sixt social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 25, 2024
  7. View all Sixt contacts

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