Sixt
Reviews and Complaints

Rented from Sixt on 25 May 2022 at Orlando (MCO) airport. I called them ahead of time to let them know we weren't able to arrive until midnight, but they just went home at their normal time leaving us to catch a taxi/Lyft to our hotel. That was strike number one. Then we ended up getting COVID, probably at Disney Studios, and turned the car in 2 days early, but they didn't give us any credit for that, so strike two. They hardly ever answer their phone at MCO, it took me multiple calls every time I tried to contact them, which most of the time is just crickets, so strike three, as the worst customer service from *any* rental car company we've used. We ended up getting a one-way rental from MCO to BWI from Thrifty and it was less than half the price Sixt wanted to charge us for driving their car to BWI, so strike four. Then after we're back home I see Sixt tried to charge us another $14 a month later! So they're thieves as well, strike five. So in summary, these guys are total bozos and do not deserve your business.

Good afternoon

Prior to our vacation in the USA, we made arrangements and paid for car hire in South Africa – kindly refer to email below and attached Voucher.

On arriving at Orlando International Airport on 5 September 2022, we proceeded to Sixt Rent a Car desk at the Airport. At the car hire desk, we presented our voucher and was told that the category of car that we paid for was not available and we were offered the option of upgrading to a BMW X3 (your reference: [protected] CO-ABHU76) for an additional amount of $200 for the period of car hire. On collecting the vehicle at the parking, a charge of approximately R15000.00 was communicated via SMS from my bank to me. Despite being tired and frustrated at this huge amount, I proceeded to the car hire desk. I was informed that an amount of $855 was the additional charge which included GPS and toll fees. I asked that this transaction be cancelled (in total) and that I be given the category of vehicle that I had paid for as the additional amount demanded will delete my spending money in the USA. After arguing that the amount of $855 was unaffordable and insisting that I be provided with the category of vehicle that I had paid for, a Lincoln SUV was identified in the parking bay (your reference: [protected] – fl-0855AS). The Manager apologised for not being aware of the availability of the Lincoln (which is the same category of vehicle that I had paid for). The Manager indicated that he would cancel the transaction, in full, and I would receive a refund approximately 10 days after returning the vehicle. I returned the vehicle on 13 September 2022.

To date, I have not received the $855 refund. Instead, I noticed the following transactions on my credit card, which I provided to Sixt Rent a Car desk at the Airport.

13 September 2022 - R11993, 36

15 October 2022 - R6928,60

Refer to attached extract from my credit card statement.

By receiving the category of vehicle that I paid for, the only charges that I should be liable for is toll fees.

On previous occasions, when I paid for car hire in South Africa for vehicles that I used in the USA, your competitors never charged me an upgrade fee when the category of vehicle that I paid for was not available.

The delay in forwarding this complaint was due to my extended holiday of more than 6 weeks and my difficulty in locating a email address for your company.

Kindly contact me via email ([protected]@seshni.co.za) should you require further information.

I await your urgent response to [protected]@seshni.co.za

RA - [protected]/00/M/01/N

Customer -9903759

Car Rented 7th Sept Faro Airport

Returned Faro Airport 11th Sept

Checked in /full tank all good - as with other rentals over the years no issues - - 10days after receiving an e-mail claiming damage - no damage during rental and don t understand how after 10days they find damage ? hear nothing then 15th October receive Final Settlement Invoice - I understand file closed then 19th November another e-mail claiming Euro 337.61 - This is just a nonsense - and then today they bill my credit card - in my book this is fraud and having been with Sixt for some years and rent every two months or so , very disappointed in this franchisee which has a garage operation in Portugal and is just in my book scamming the clients - I now see numbers of clients all complaining on line about the same situation - we surely can't all be wrong .

I’m sorry I no longer have any reference or contract numbers as I discarded them after my holiday. Not realising that the car hire company were going to rip me off.

My name is Colin Elliott/ My email is [protected]@gmail.com/ My mobile [protected]

I hire a car in the uk through you and you put me through SIXT.

dates for hire 20/10/22 to 12/11/22

Once I establish a contact with you, I can explain how they have extorted nearly £800 from my Bank account

My son paid the fee to hire a car which I refunded to him for the rental at Aberdeen airport. He had a little one year old with him. He was told that since his credit card was on apple we could not have the car and no other was available. Your assistant was unhelpful and despite having his passport and all his other cards you would not give us the car and have charged him for the rental.

Absolutely disgusting - I would like a refund of the fee taken. To leave us stranded with a one year old is disgraceful.

Rented a car from Sixt and all previous damages were stated on the check out sheet! Months later after we had returned the car we received a bill stating that the EXACT SAME damages that were on the pre rental list saying we were responsible for!

Put a complaint in to the attorneys general office for Florida.. Everyone who has had similar issues make sure you put a complaint in with them also! We were told they had a lot of complaints that the attorney generals office is investigating.

22-26 Jun, I'd rented from Sixt car rental in Frankfurt Ge. airport. When driving up to park, an attendant from a distant signed to park vehicle where it was at. Member never approached to 1)ask how the service/vehicle was, 2) properly check overall vehicle with customer, 3) never provided receipt invoice at turn-in. On 11 Jul, I received an email with invoice about the remote key was missing but yet no other instructions. Not sure what was going on here but then received another invoice on the 14th. I wrote customer service that I did not have this key and left in vehicle. Even with that, they have the timeline of "returning" vehicle on 15th Jul with a total rental cost of 2304,89€. They claim vehicle could not be move and/or rented. However, invoice they'd provided looked like there were additional miles put on plus charging a windshield chip which was already there from markups prior to driving off. In good faith, I offered to pay for the "lost key" replacement but not this extra charges of vehicle rental that hadn't been in my possession since turning back in on the 26th Jun. Figured with working with my USAA insurance, I did not hear anything more from Sixt until 19 Oct. Contacted my insurance and was informed that they had only cleared the pending payment and I had needed to resolve with company. I informed Sixt they this "error" was not fully my fault for no in-check had been properly performed. When I'd written to customer service, they didn't respond to me after 7 days. I stated that I hadn't been provided proper instructions, was given a link for payment (I couldn't access, plus looked "sketchy"). With this, I stated that I'd pay for the lost key and/or half of this "error". Again, another 7 days of their response only providing me the bank IBAN/BIC (whatever this is) and no actual mail payment invoice normally received in the mail with still full amount. Lastly, key was found in bottom of golf bag and had returned.

In 2017, I was informed that I was placed on your DNR list for using my debit card to rent one of your cars. The last rental I had a few weeks earlier I used the same debit card at the same location (LAX). It was not a problem. This particular day, the representative at the desk accused me of trying to conceal that it was a debit card using paint which makes no sense. You accept debit cards and what reason would I have to conceal it. He accused me of using paint which is absolutely ridiculous because the words debit card is printed on the front and back of card. This would have meant that my card would've been covered in paint which was not the case. I suggested maybe it was the adhesive and leather material that could have transferred on to the card because my wallet was old and worn. We both rubbed the material and it came off and appeared sticky. Now, if it were paint as he suggested it would not have come off. That explanation wasn't suffice. He was adamant that I was trying to deceive the rental agency which again makes no sense because you take debit cards. I made a formal complaint. I explained the same thing in my letter to customer service. I also went on to state that if you were not accepting debit cards and using credit cards only, when the agent ran my card it would have been flagged as a debit card so why would I try to deceive the agency.

Furthermore, I am a grown man and a business man. I've owned my own business for almost 20 years and I don't operate that way or I would've been out of business years ago. I have reached out to your customer service a few times in an attempt to resolve. I keep getting the same reply that I used a debit card which is silly. No one is willing to see how much nonsense this is. In fact, they have refused to respond to me. They have stopped all communication and that's unfortunate. There isn't even anyone to speak to so my hands are tied.

To go on, it is ridiculous to be banned for life because some representatives' haste to make a decision that was one-sided and erroneous. I have never had an issue with your company. I became a member long before you came to the US. I used you often while in Europe. At this juncture, I do not know what else to do. This is my last attempt to try and resolve the misunderstanding.

In 2017, I was informed that I was placed on your DNR list for using my debit card to rent one of your cards. They said I tried to conceal that it was a debit card using paint which makes no sense. It would have messed up my wallet and my trousers too if paint had been used. My wallet was old at the time and it was peeling. I suggested maybe it was the adhesive and leather material that could transferred on the card. However, it would have been idiotic to paint over the debit wording. I believe it's printed on several areas on the card.

To go on, the representative never even told me that was why I wasn't allowed to rent, I discovered this after the fact when I made a formal complaint. If you were not accepting debit cards, would my rental have went through once you ran the card. It would have immediately determined it was a debit card. So, it makes no sense that I'd try to conceal the fact that it was a debit card. Plus, I have used the card to rent cars from your company prior to this incident. I have never had an issue so this banned for life seems extreme. However, I do not know what else to do because I haven't been able to reach anyone to speak with. In fact your customer service team as quit responding to me so this is my last attempt to try and resolve the misunderstanding.

At 11:13 AM on 10/20/2022 i received and email with this.

Save time at pick-up

Pick the exact make and model of your car

Pay and head straight to your car

Continue

Range Rover Sport

Range Rover Sport or similar

Reservation ID [protected]

Dallas/Fort Worth Int Airport

Thu, Oct 20, 2022 | 12:30 Pm

When I showed up at 12:30 they said they had cancelled my reservation but there was no email or any other evidence that SIXT did that. They said that they had no other cars available.

Hello,

I would like to complain about customer service. Shortly will explain situation:

1. After landing to Alesund airport around 22 pm(Septermber 26th) I took the keys of the car from fast track box. It was the car plate number on the key, but no car in the parking matching that number. I have ran trough all the parking lots 3 times during the rain.

2. After going around in the parking for an hour still didn’t find the matching car number.

3. There were nobody to assist at the airport even working time was until 23pm (i were around 22 in the evening).

4. Client service number didn’t answer. Basically that phone was left on the table and we were calling to that number ( so mission impossible to reach staff member to assist us) I have tried several phone numbers on the website, but all of them were leading to the same phone which was left on the desk on the pickup office.

5. After staying at the airport for 1,5 h i were thinking to rent another car in another company, told situation for the lady and guy who was working in "Avis" and opened their curtains shortly, they were overtiming at that time. so she knew the guy from Sixt office and gave his contact.

6. Called for the guy, he was saying the car is in another parking. Then i was asking him to come and show as it wasn’t any car in any parking around the airport with matching plate number.

7. The guy came gave us totally different car ( plate number were different) and said will be given a good discount for the mistake.

8. Got invoice without any discount and seems like more than reservated amount.

This situation is complete disrespect for the customers and also i was not satisfied to get a flu later on after chasing non existing car in a rain

i booked a flight hotel and car from California to Atlanta when i got to atlanta to get my car i was told i would have to wait 30 mins because they had a car shortage so i wait with about 10 other people... 45min went by and nothing happened so as another women went up to the desk so did i but a man was already complaining and asking for a manager the man at the desk said the manager wasnt there that he was down with the car the customer stated he went down there and there were about 50 cars downstair and no manager and he wanted to speak to the manager the front desk person told him he would just have to wait the customer kept asking for a manager saying this isnt right i oaid for a service and i am not getting it the second front desk person came out the back and told the customer oh hell no your not getting a car from us tonight you can go somewhere else cause you aint getting nothing here and 1st front desk person agreed with him and told him he wasnt getting a car cause he was rude. i walked off to go downstair to find the manager and there wasnt a manager there and there was a ton of cars. it is now about 1hr and 5 mins later i get a car that my car is ready i go back to the front desk and pass the women i was waiting with in line and she says dont say anything cause if you do they wont give you a car when i get to the front desk i am told i have to options i can get the car i booked or he could upgrade it and he would discount it by 50%... there was no one to do a walk around of the car... the worry that i was gonna be 3000 miles from home and not have a car that i paid for was awful and stressful to the point it cause a anxiety attack... this is my 1st time with this company and i wont be back

I rented a car. The service contract was never sent to me via email so I called Sixt Customer service. I spent the entire rental over the course of a week on the phone with their CS department where no less than 4 people told me that sixt didn't even own the car I was driving and there was nothing they could do to help me. Long story short, the GM at the Phoenix International Airport location promised he would call me the following day to provide a partial refund for the horrible exprience. No one has ever called me, and I've spoken to 5 more CS reps who have all promised me that someone is going to call me back. Not on single phone call and no refund. I will never rent from Sixt again!

I was choked when I have received the final invoice for my rental car on the aiport Milaan Linate. I have got some unexpected charges.

When I got to the airport location, I was told that SIXT no longer had my reserved car available. The employee of SIXT gave me another car and I was assured that the price will stay the same. Now it seems that the price is higher (upgrated).

The requested hire period was 3 days and I am charged 4 days.

No SIXT for me any more!

I will never rent a car from this shady business again.  car, they never did an inspection.  So I was very surprised that when we dropped it off, the guy walked around and said that there was a lot of damage to the front of the vehicle. We had only driven the car to and from the local university for Parent Weekend and had parked in the hotel and school covered garage.  I questioned how he would think that I had cause the damages to the car when there was no inspection done when I picked up the vehicle. I asked him to note on the paperwork that I didn't cause the damage. He told me not to worry and to just sign off on the ipad.   While waiting in line for the shuttle back to the airport, I received my email receipt where it said that I had agreed to the damages claimed by the employee.  I immediately went back to speak to the manager where he said there was nothing he could do.  He said that I should be receiving a call or email about the damages and I can just refute it?  Well, I'm reading some of the reviews and it looks like this isn't the first time they have done something like this where they charged another customer $800 4 months later for a supposed dent in one of the rims.  After 30 minutes of standing in line with 30 other customers, the shuttle bus finally arrived for us to be told the bus driver is going on lunch break and to wait for another shuttle bus.  We didn't want to take a chance of being late to our flight so we had to pay $16 for an Uber.  Even if we had waited for the next shuttle bus, the small shuttle wouldn't have fit all of us in the vehicle.  I have rented multiple vehicles from all the major car rental companies and I have never had to deal with this type of unscrupulous business practice of lying to the customer.  Not to mention the lack of service with the infrequent shuttle bus. 

On Sept. 29, 2022, I purchased a rental truck through Priceline for one day with a return date of Sept. 30, 2022. My credit card was immediately charged for $127. 39 and I was instructed though email to pick up the vehicle from Sixt. When I got to the airport location, I was told that Sixt no longer had any cars to rent. I told them that my card had already been charged but they said that the card company would know that I had not gotten the car and that I had to call Priceline. When I called Priceline, they said it would take 5 business days for Sixt to respond to verify that I had not gotten a car from them. When I spoke with Priceline on Oct. 7, Sixt still had not sent an email saying I did not rent a car and they could not remove the charge. Priceline also said they would give me a credit if I rented a car from another company, which I did, that had a higher price. To date they have not.

Floderer Jean-Marie

We paid the car location at Sixt Zadar Airport via BOOKING.COM

Here is the copy of the reservation and amount paid online.

Client

Nom

Jean-Marie Floderer

E-mail

floderer.[protected]@orange.fr

Date

7 oct. 2022

Description

Numéro de réservation

[protected]

Durée

7 jour(s)

Date de prise en charge

26/09/2022 20:30

Date de restitution

03/10/2022 11:30

Lieu de prise en charge

Zadar Aéroport

Montant payé

286.6 (EUR)

Here is the amount debited on credit card

So we paid TWICE the same car... Please take action for refund ASAP.

Thank you!

My name is Robert Hodges. My reservation number is [protected]. Security code 150b10c041 Picked up in ABQ on the 1st of October 2022 at approximately 1pm MST. Drop off is Sunday October 9th, 2022.

Here is what happened: When to the desk to check in for our vehicle. I was asked for my drivers license and the last 4 digits of the credit card that I used to prepay the vehicle rental.

This credit card had been compromised sometime after I made and paid for the reservation and the card has since been replaced. I was told that the only way to access my reservation is by providing these last 4 digits. I explained the situation and even provided the replacement card. No such luck. Question: what is the reason for the email confirmation that even includes a security code if it cannot be used in situations like this?

I was then told that the only way to fix this was to refund the total amount paid and start over again.

I asked to make sure that the pricing that I had secured was carried forward to the new reservation. According to the email confirmation, the total amount that I prepaid included all taxes, fees and the total protection plan. The total amount that I prepaid was $1436.82.

The new amount that I paid at the counter was $2045.77. Something was wrong here and the person at the counter was unable to explain the reason for the difference other than there was an airport tax of $326.

I am not convinced that this was checked out correctly. We were upgraded without an additional charge for the X5 BMW.

I would appreciate follow-up to this please. Is this a real policy?

I am also seeking a refund of the difference $608.95.

Rented a car from Sixt in Phoenix with 19 dents and scratches. No one went over the damage prior to leaving the facility, they just hand you the keys and point you in the direction of the car. When I returned the car In the exact same condition as I received it they claimed I put an additional scratch next to a bunch of other scratches and are trying to get an additional $500 from me for it's repair.

I WILL NEVER RENT FROM THEM AGAIN AND WILL LET EVERYONE I CAN KNOW OF THE HORRIBLE EXPERIENCE I HAD WITH THIS COMPANY. I wish I had read the reviews prior to renting from them because it would have been worth waiting an additional 3 hrs to get a car from a legitimate car rental agency. No wonder they were the only ones in the airport who had available cars. I refused to pay for this scam and now they are sending it to a collection agency.

I have rented a vehicle from SIXT Rent a Car, and instead of contacting me directly regarding the vehicle after an extension was needed, they contacted my mother and threatened her. Even after I received an email saying to "respond to this email to extend" which I did. they continuously harassed my mother in the most unprofessional manners. More specifically Brittany Sands whose direct line is [protected] who hung up on me after threatening to call the police as I mentioned there is an American Express Platinum card on file, how about you just charge it ? She had no response. After I let her know their is currently a Hurricane down here in South Florida, she rudely responds "im in South Florida too" not sure what she was implying if she were in South Florida she can clearly see Hurricane Ian is outside. She seem quite immature for her role but hey its "Sixt" rentals cars, also even when you call back to attempt to speak to customer service regarding an extension Sixt basically says they have no employees "Due to Unprecedented Times" to pick up the call, and to email them. This company is completely lost, and people like Brittany represent their mediocre ways.

I truly could careless for the vehicle, Sixt was a headache from the very beginning from their systems being down and me receiving the car two hours later from needed pick up time, to their employees not knowing what a prepaid pick up was, it was quite ridiculous.