Sixt
Reviews and Complaints

Hi I have all docs and invoices and was assured by Dominic M at OGG Kahului airport , rental all fully paid over 40 days car was upgraded for free as originally countryman not available with free additional driver and difference in fuel charge $5.78 to pay on return of car , however on 28th day they modified my contract which I declined to sign and five days after returning home charged my Amex card over $1000 I have all letters sent and invoices and can you kindly investigate this fraud case regards Shaun Jackson ADI

We hired a car for 6 days from Glasgow Airport (booking reference [protected])

Upon arriving at the car hire centre, we had to wait around an hour to pick up the car with two small children even though it wasn't very busy. Upon arrival at around 17:45, after waiting for a few minutes one member of staff went home and told us that someone would be with us shortly.

As someone else was in front of us complaining about your service, we had to wait about 30 minutes before we were first spoken to.

We then proceeded to wait until the car was ready which seemed to take a further 30 minutes.

No walk around check of the car was performed - we just wanted to get away and go, so it was probably our fault that we did not pay closer attention to the state of the car.

After driving for about a mile, the car complained that the tyres were not inflated correctly, and that it needed ad-blue otherwise it would be impossible to start it after 400 miles.

One of the child car seats was not rear facing and we obviously had to fit them ourselves so you could avoid any liability.

Upon returning the car, a small mark was identified that none of us had noticed for the 6 days that we had the car.

I have now been sent several emails in French (!?) presumably saying that I damaged the car.

I assume you will be ripping me off of my money for a small mark that no one bothered to look for before we drove away. I have found your "service" incredibly disappointing and will not be using your company again.

Having to pay over £700 for 6 days for a car in this condition is basically just daylight robbery.

I will make sure that everyone I know who needs to hire a car does not go anywhere near your company.

I received an email propsoing a double updgrade. All teh email is organised to press the button BOOK NOW.

I have press the button and rent a car in South Africa that I was not thinking to do, but because of this good opportunity, Idid book a car. Except that this was valid only for Germany,

It was written in small letters

"Der Gutschein gilt ausschließlich in Deutschland für eine maximale Mietdauer von 7 Tagen." The voucher is only valid in Germany.

This is a good tricky marketing operation. I booked when I did not reely need to. BUT in reality I am willing to not rent in the future with SIXT because I do not like to be treated this way. And get fake false voucher.

I am reallly very very disappointed to ahve be treated this way by the marketing/sales department.

Never SIXT again?

out of hours car charge for delayed flight from easyjet

Booking ref K34BQHB Flight 187

1/9/2022

Flight was delayed 1 hour fee charged by Sixt car hire £ 100 out of hours charge

to me witch i had to pay before i could take the car.

REF: (SIXT ref:[protected] - Expedia Ref:[protected]

Pickup Location: Dallas/Addison Marriott 14901 Dallas Pkwy

I booked my car rental through Expedia with SIXT for 15th Aug in Dallas, USA. I got to pick up location 30 mins before and gave my driving license and passport. The staff their was already having an argument with another customer and she was quite rude to customer. After she finished yelling at the customer she took my license and said that because my license has a chipped, she can't give me the car as it is not a valid license (the only thing damaged on my license was the EU flag. Which was damaged in my wallet and all other information was visible, valid, readable and undamaged). But she refused to issue the car

When I asked about what will happen to my money? She said that she will cancel my reservation as it has not started yet which will take 3-5 days. I asked for any sort of reference or confirmation and she said that she cannot provide any. But she assured me that she will proceed the cancellation and I will get my refund in 3-5 days and if there is any issue I can contact Expedia who will have all the information.

I spoke with Expedia while I was in SIXT office (through chat) and they said that they could not get in touch with SIXT to follow up regarding my refund. But not to worry and they will follow up and confirm back. After 5 days I contacted Expedia and they said they are still waiting for SIXT to contact them and they have also tried to contact them. After 14 days later I contacted Expedia again and they said that they spoke with Sixt agent, who has asked them to send them a refund request by email which they have sent and will confirm back after 3 days. Now its been 23 days and I contacted Expedia again today and they confirmed that SIXT has declined my refund as per their rental policy?

I don’t understand how can they charge me for three weeks rental £560 for this? I was expecting that they will charge me admin fee or a small cancellation fee which I will request them to waive. But never expected in million years that they will charge me the whole lot for three weeks rental for the car which I didn’t even see? How can that be legal? Expedia is saying that it has nothing to do with them as they have to follow SIXT policy.

This has been very frustrating, annoying and unpleasant experience and I would like you to review, reconsider and confirm back. I will sending this email on different social media platforms too, so others can avoid this unfair situation.

This is what I have found on Sixt Website: So they are not even charging me $200, they are charging me whole lot because their staff didn’t cancel my reservation on time?

Cancelling a reservation

What if I want to cancel my reservation?

You can cancel your reservation either by logging onto ‘My Sixt ’ or contacting our US Reservations Team at [protected]@sixt.com

Is there a fee to cancel a reservation?

If you have booked a pay later reservation, there is no charge to cancel or make changes to the reservation. You can cancel or make changes here. If you are unable to make the changes you require via the website, you can also contact us via mail [protected]@sixt.com.

Note: For corporate customers with individual agreements alternative prices and regulations can apply.

How much will I get charged for cancelling a pre-paid booking?

Cancellation fees apply to all pre-paid bookings. However, the fee varies depending on when you cancel.

If you cancel 24 hours or more before your scheduled pick-up time, you will be charged a $100 cancellation fee (plus tax, if applicable).

If you cancel less than 24 hours before your scheduled pick-up time, you will be charged a $200 cancellation fee (plus tax, if applicable).

Upon cancellation, your payment - minus the cancellation fee - will be refunded. You can cancel your pre-paid reservation online by providing us with your security code. You can find the security code in the confirmation email. If you need help, feel free to email our reservations team: [protected]@sixt.com.

How much notice do I need to give to cancel a reservation?

You can cancel anytime before the start of your rental. For pre-paid bookings, the cancellation fee depends on how much prior notice you give us and can be up to $200 (plus tax, if applicable).

Please note: if you do not cancel your pre-paid booking prior to the start of your rental, you will be charged the full rental price — even if you do not pick up the vehicle.

Good morning,

I made a reservation for the Tampa international Airport last night; however to my surprised I was turned away because I do not have a credit card. For background, right after I booked the car via the website; I called customer service to ensure of no issues when I arrive for the fact that I dont have one. I was instructed to bring a bill that has the same address as my drivers license. If I would of been informed on the phone, that the location my reservation is with doesn't accept it, then it could of been resolved right then and there. But instead, I've now had to wait a day to go to the downtown Tampa location to pick the vehicle and transferring cost went up. I feel that this is very sneaky, wrong, bad business and easily avoidable if this would of been stated from the beginning. Which again was my goal with my initial call.

This very unsettling and upsetting to me.

My Name is Gareth Eastman

I hired a car from Sixt, collecting at Izmir Adnan Menderes Airport on Wednesday 31st Aug at 12.30hrs. Reservation no [protected].

I ordered the car, an automatic Clio, through the Sixt website on 8th August 2022.

My contract included third party insurance and a damage waiver limited to 500.00EUR.

When I collected the car, I was asked for an additional €272 for Theft cover, Tyre and Windscreen and third party as the third party cover included was only up to €2,000.

After a great deal of argument. I agreed to pay the extra for third party cover at a cost £140.68

I have examined the SIXT website that I used and the only cost mentioned is the extra to reduce the Damage waiver. There is no mention of a the limit of liability of the Third part cover or the lack of theft, tyre and windscreen cover.

After complaining about the extra charge I was asked to sign an 8 page English translation of the Terms and Conditions - this is unacceptable without having the time to consider the content.

Reservation Number [protected]

I have been charged extra for the additional services I didnt even request.

I booked my rental and made an advance payment. At the time of rental, i have been asked to upgrade with only $21 extra per day with a total amount of aprrx $100 in my rental period. I warned the clerk that the total charges will be only apprx $100 in total and she said yes. Then I signed whatever I have in the screen and when I return the car and recieve an invoice, I saw they have been adding additional services that I never asked for. I really feel that I am robbed and I will never and ever rent any car from Sixt again if this continue. Also, the car given to me was so dirty and had many defects that I was not happy. But tired and didnt realize all when I got the car early in the morning.

To whom It May Concern

I would like an investigation into the charges for my one day hire car at Sixt. I strongly believe that I have been over charged and I would like someone to please look into my charges and please explain to me what I have been charged for.

I went into a Sixt in Amsterdam and asked one of your staff members to please look into this for me and when they looked into my file they too were confused as to what has happened and suggested I email to get more information.

I prepaid my car hire on the 20th of August and paid $1270.57 Australian Dollars (approx. $868 Euros) to pick up from Munich in Germany and drop off in Amsterdam (rental agreement [protected]).

Due to no fault of my own, I had to change the pick up destination and time to Berlin Airport as all of our luggage was lost by our airline carrier days earlier so we had to get to Berlin to pick up our bags from the airport (I have documentation to prove this so this change was an unforeseeable circumstance). When I made the change of pick up over the phone I explained this and I was told I would only have to pay an extra $25 for this as it is an airport pick up and we agreed this.

When I arrived in Berlin to pick up the car I was asked by someone in Sixt if we could be interviewed about the process of hiring a car and if so we would get a $50 voucher. We agreed. So our entire booking was filmed so you can see exactly what happened (no voucher was received) and this process took up some of our time - we departed in the carpark past 12:00pm.

Upon getting the car at Berlin airport the Sixt staff member suggested we get full insurance so we did and she advised that that would be charged an additional $90 Euros for this insurance. We agreed. That is ALL the additional charges she advised of. She NEVER advised of ANY other changes or charges. SO I expected to pay approximately an additional $115 Euros on my credit card only (as i had prepaid the rest). BUT upon the return of the car hire I was charged ANOTHER $738.90 Australian Dollars (approx. $511 Euros). That is a MASSIVE difference.

Upon the return of the car in Amsterdam. We arrived at the office at 12:10pm. I had to wait until i was served and was then told that the office was not where i drop off the car, rather i had to drive to drop off point in the big car park located off site. The lady at the desk gave me her word that i would not be charged extra for the delay in moving the car to the drop off point as it was a genuine error. We drove the the car park to drop off the car and the attendant was there on his own and was super busy with a bank up of cars. I explained to him once he was available that the lady at the front office promised we would not be charged extra for the delay in moving the car and he said that was fine. The return time lodged says 13:01 which definately was not the case.

Now, looking at the invoice it appears that not only have been charged for an extra day (which we strongly believe is NOT the case and were promised this would not happen) BUT FURTHER an additional $231 Euros for a Premium Location Fee!?

NO-ONE advised of this at Berlin Sixt front desk (as we could have easily dropped off at another Amsterdam location) of this excessive fee AND when we made the original booking online and prepaid that was NOT the amount stated for dropping the car off in Amsterdam. And we only had the car for one day and the short delay was due to being filmed originally AND dropping off at the front desk instead of the garage (this could have been explained better). We were promised we wouldnt be charged and now it appears that we have been as well as another fee that we cant even figure our what it is!

Also to make matters more confusing, when I look at the rental agreement compared the invoice there is a change in the price of the premium location fee.

Please look at the rental agreement (attached pic 1) it states the premium location fee is $186.19 Euro.

Please look at the invoice (attached pic 2) I was charged for the premium location fee of $231.13 Euro.

Why? This does not make sense?

And to be charged an extra day for a delay when we first departed we were being interviewed by Sixt and no leeway was given at the time picking up the car is RIDICULOUS and then at drop off with a wait at front office and then being told the car has to be dropped elsewhere (how were we to know?) and then to be promised we wouldnt be charged, and then to see the parking attendant lodges it after 1pm (which was NOT the case).

I STRONGLY believe we have been overcharged and request that our case be investigated. I am totally confused and disheartened by your customer service staff who say one thing and do another.

A prompt reply and refund is expected as I have a long trip and currently I have one of your cars and I was intending of using Sixt throughout my Europe trip but without this being rectified I will not and also I do intend in escalating this matter until it is resolved.

Regards

James and Sonia

Rented a car from Sixt at Las Vegas Airport Reservation number [protected] Awful experience. 1st car had a broken hatch. Rear hatch would not shut. 2nd car smelt like it had been set on FIRE. Aweful, made my children sick and my husband has respiratory problems and he could not breath in it. I am a Registered nurse and the air in the car was not safe for us to be breathing. We had to return it. So finally got a 3rd car. When we returned it on Friday morning the Sixt rental car was not open, so dropped our keys in the return slot prior to our flight. Upon checking my bank statements I had been charged 534.54 by sixt on top of the already paid amount to Expedia, as that is who we rented the Car through. After investigating this fee I am told this is a smoking fee because they are accusing us of smoking in the rental car. Are you kidding me? This is unacceptable. And stated we returned the car late so we are going to be charged another fee. Unacceptable. Sixt is not even authorized to charge our account. I had to make many phone calls. We were and still are being treated horribly by Sixt and we are planning on traveling again and will definitely rethink using sixt. No one should go through all this. Unacceptable. We should have been compensated. This is no way to get returning business.

hi,

reservation number [protected]/ karoly kis

I am writing this complain because your company is harassing me because of

one coworker of yours made a mistake and is absolutely not fair to me.

Now I m on your not that I can not rent a car from your company when originally

your worker behaved not fair to me in Washington D.C.

Your company is trying to pay me penalty because stating that I smoked in your car when I don't smoke at all. welcome to check my Dr. history. I already when I picked the car up was complaining to your wonderful worker called Salman that I don't like the car. his answer was that there are no more car.

/which probably was a lie , now I know.

If you still want to know more or need more paperwork lat me know.

This process what you did to me was not a fair behaving and I am more than ready to file a complain to your CEO and BBB.

I really made a lot of business with your company and because of one worker 's mistake it just doesn't seem correct to me.

I only spent 4 hours in that car I didn't even have time to make it dirty or filthy. like I said it was originally disgusting.

If you need that money welcome to make it pay Mr. Salman.

Looking forward to your reply

Karoly Kis [protected]

In general, I 'm happy with the Sixt rentals and billings in the past. So, to my very surprise this invoice for the above-mentioned rental agreement is quite different than the same agreement and reservation I did on March 12, 2022. At that time, I added one day to the original prepaid reservation agreement. The updated reservation/agreement confirmation [protected] listed:

Expected rental price (incl. taxes)

€ 894,96

Pre-Paid (already paid)

€ 748,96

The rental price includes below listed extras, fees and protection as well as other discounts.

EXTRAS & FEES

- Includes 2210 km (Additional km: 0.47 EUR excl. taxes)

- Extra days

- WLTP supplement

- Premium Location Fee

PROTECTION

- Third party insurance

Why are the invoice charges different from the agreement on March 12? The reservation/agreement [protected] should be honored. Please explain and correct.

Thanks, Wolfgang Zimmermann

I am trying to rectify a problem I had emailed about regarding a deficient PTA device I rented. (Please see below.) I sent this email on August 1st, 2022 and I have yet to receive a refund or reply to my request. Could you please handle this situation and at least give me the common curtesy of a reply so that I can at least know what my next course of action should/will be.

COPY:

I am requesting a refund for the rental of the PTA device that I rented on July 19th, 2022 at the Dublin Airport. I agreed to rent a PTA device for 9 days with the ability to use the device as a navigation device, telephone, and as a wi-fi hot spot for the duration of my car rental. Unfortunately, I was given a PTA device that was only 24% charged with the assurance that I could recharge the device in the car or in my hotel room. Initially I signed in (Logged on) my cell phone to the wi-fi and used the device to get to my hotel and make a call to the same. Then when I tried to recharge the device, I was not able due to the PTA's inability to connect with the charging cord. I tried several other charging cords in the hopes that it was the cord, and I also tired several other ways to charge the device, USB connect, car charge connect, and electrical wall connect, again with several different cords but to no avail. I could never get the PTA device to charge. Thus, I was unable to use the device for the remainder of the trip and was very disappointed and displeased with the decision to rent the PTA because we had to use our own personal navigation on our cell phones at great expense to us every day to navigate the rest of our stay/rental. Because I was not able to use the device, I am requesting a full refund for that agreement.

Thank you for your prompt attention to this matter.

Richard Dhabalt

827 S. Douglas Ave.

USA, Springfield IL 62704

[protected]

[protected]@AOL.com and [protected]@proton.me

SIXT rental wrongly charged $650 which branch manager didn’t keep the promised for the refund.

Picked up a Sixt rental car at Boston International airport on July 26 2022. More than 25 customers (include myself) waited for 3 hours on the line to check in, we were told due to the system clinch caused overbooked, means run short of cars. I am guessing most customers like me reserved via Expedia.com

Due to shortage of car and long 3 hours waited (and just landed after a long 8 hours flight, closed to mid night) I was offered by the counter to pick up a more expansive car at the same rate as my reservations for standard size. And $2500 deposit was debited.

As told by the counter, they will have a standard car for exchange and pick up the next day. Which we did the exchanged and pickup on day 2. All good!

Then the invoice came (via email) for the one day of used of the expansive car, charged $650, we went ahead to clarified (in person) with the branch manager, he promised that will be taken care off. He was aware of the short of cars problem.

Till now, nothing has happened to our refund.

I felt like is the ‘system clinch’ more like a scam that giving customer limited choice of paying for more? Worse, manager would get by on given promises that they didn’t mean it? Is this how a reputable company want to be?

Thank you for listening.

Tiam F. Chong

Hi,

We have e-mailed twice now to [protected]@sixt.com with no result.

Read the complaint below. and see the booking mail further down in this text.

We are still waiting for an answer. My husband was driving. He also booked the car. He sits next to me when I write this. I hope this will permit you to answer.

We will go to the different platforms where we can rate companies and tell about our bad experience with you if we do not hear from you within short notice.

We believe there must have been a mistake with the price of the car we rented or some of your staff cheated us. The employee at the counter in Victoria Station did certainly seem to have an incentive to rent a more expensive car to us. Your staff must have bonus scheme.

Our reservation is : Your SIXT reservation [protected] on 07/24/2022, London/Hilton Park Lane. You will find the full booking below in this mail.

Kind regards

Lis

Fra: Jesper Eriksen

Sendt: 5. august 2022 20:32

Til: Lis

Emne: Re: Your SIXT reservation [protected] on 07/24/2022, London/Hilton Park Lane

additional to that

here i have describe my experience

My name is Jesper Havn Eriksen, I am a frequent traveler with +100days a year.

During my flight bookings through Kiwi/Momondo, I was directed to the Sixt webpage for “good offering” on rental car.

I booked a car for picking up at Hilton in London.

Maybe the most expensive booking ever, well anyway i assumed that the insurance and quality of the car was topknot.

In the web offerings it was stated that it was a 3.Part insurance.so expected that the pick up would quick and easy.

We are 3 in my family and from experience I know that we normally fit in a small-midsize car.

We have 2 large suitcases and 1 small. The car was booked with Unlimited milage, as the trip was not completely fixed at this time.

Short before the pickup we got notice that the car should be picked up at Victoria station as the Hilton station was closed…

Meeting up at Victoria station 8.00.

I’m meet by the Sixt guy (Mr. Ghai), with very early message that the car is way to small for my usage?

And there was absolutely no room for the required luggage!

And that there was a better offer, which ended up being 17000kr~1950£! I claimed that that would not be if interest, but again I was told that there was no way to fit in the car, and furthermore more I was challenged where I should go? I informed that we where planning on going down and around in Kent and after upto Cambridge, but also I would properly not be using the unlimited milages that the care was initially booked with?

The Sixt employee informed that the free milage could not be changed, even if i accepted a bigger car, and btw informed as the choosen car was not highway qualified and going to Kent on country roads was not possible!

Next approach from Sixt: was how i wanted to ensure the car? As I did not choose any insurance during the booking?

I got basically 3 options mixed into each other and ended by fear to choose the lowest level which costed me approximately 30£ per day. + 300£ in deposit!

Disappointed over the treatment I left Sixt with a dirty car, from the parking lot, took pictures of the car, but went on vacation disappointed with a car doubled in price to what other companies could deliver it to l realized at the Victoria station!

Returning the car in Stansted was also an other experience as there was no one to receive the car, and now realizing that I still have unsolved business with a company that gave me a bad impression from the first minute I spoke with your representative Mr. Ghai.

And again taking pictures of the car all around!

I believe that this is on the edge to tie people down, and yes I am dissatisfied with the treatment that Sixt gave.

I did try to find a way to communicate with “Sixt customer service” if there was any, but was told that I should approach the station manager.

As i see it i have no sanction possibilities, but only work the British organization that claims that they can look in to the case or simply rate this experience on “trip advisor”

For your information i attach picture of the trunk with the luggage that “didn’t fit".

The car did drive 453miles which is a lot less that normally is included per-day

in the station i did experience multiple posterswhere a rental car could be found to basically the half budget of what i paied but the miss already writen that

regards jesper havn eriksen

Den tir. 2. aug. 2022 kl. 21.26 skrev Lis :

Fra: Lis

Sendt: 1. august 2022 14:50

Til: [protected]@sixt.com

Emne: VS: Your SIXT reservation [protected] on 07/24/2022, London/Hilton Park Lane

I have learned that the car we rented during our holiday is hugely overpriced. Friends on holiday renting from Europecar similar type of car class, and other customers at the counter where we rented tie car in Victoria Station, said we should complain.

We have been in contact with the Danish Branch of SIXT who directed us to you/this e-mail.

I have been on your website today and found several cars, same class as we rented for around DKR. 5.000,-

I would like to see a full invoice of the costs, including all the insurance and taxes of the car we rented. It is not available anymore after the rent is ended.

We will place a complaint with you if we, after investigating further find, that we have been cheated or Sixth have made a mistake.

In addition we had very bad experience with the employee at the counter at the Victoria Station in London. He tried to sell us an even more expensive car, claiming that our suitcases would not fit into the car, which they did. He also did not manage to explain in clear language what the insurances covered and which ones we needed. Even though our English is not perfect, I believe we manage to understand even more technical stuff, but his explanation was messy, and we ended up accepting insurance we might not have needed. We still do not know.

We are looking forward to hearing from you in short notice.

Kind regards

Lis Eriksen

---------- Videresendt mail ---------

Fra: SIXT

Dato: lør. 25. jun. 2022 kl. 10.29

Emne: Your SIXT reservation [protected] on 07/24/2022, London/Hilton Park Lane

Til:

Please do not reply to this email. If you have any questions, please contact [protected]@sixt.dk

CONFIRMATION RESERVATION NUMBER: [protected]

SECURITY CODE: 6c6a9ea638

Hello Jesper Havn Eriksen,

Congrats - your reservation was successful! Great choice!

Renault Captur (2 wheel drive), Peugeot 2008, or similar (CFMR)

A specific make and model is not guaranteed.

Pickup

LONDON/HILTON PARK LANE

22 Park Lane

London, W1K 1BE, GB



Jul 24 08:00

2022 | Sun AM



DIRECTIONS | OPENING HOURS

Return

LONDON STANSTED AIRPORT

Coopers End Road

Stansted, CM24 1SJ, GB

Jul 30 12:00

2022 | Sat PM

DIRECTIONS | OPENING HOURS

Rental price, included extras, fees and protection

Expected rental price (incl. taxes)

£ 1159.94

The rental price includes below listed extras, fees and protection as well as other discounts.

ADJUST OR CANCEL YOUR BOOKING

EXTRAS & FEES

Includes unlimited free miles



Congestion Charge (first rental day)

Receipt by mail

One-Way Fee

Registration Fee / Road Tax

PROTECTION

Third party insurance

Protect your self from the cost of damage or theft

Currently you do not have any protection added to your booking. In case of accidental damage or theft, you are liable up to the whole vehicle value. But don‘t worry – you can easily add protection.

ADD NOW

Important notes:

• You can review and download your reservation confirmation incl. a detailled price overview here.

• Terms and Conditions and rental information of the pick-up country apply.

• You can pick your rental up within 60 minutes of the time you reserved, subject to opening hours.

• There might be administrative handling costs in case of traffic offenses or damages.

• If you return the vehicle without a full tank, you will be charged for each liter of fuel missing, plus a service fee. Charges change regularly and are listed at our branches.

• Your invoice will be generated in the local currency of the pick-up country. Due to currency fluctuations, the prices in your currency may vary. However, the price in the local currency of the pick-up country is binding

• For UK residents and/or UK driving licence holders only: Please refer to our Rental Information about proof of address and DVLA Code requirements before you pick up the vehicle.

Additional questions? Visit our FAQs!

You will find information about branches, vehicles, rental guidelines or anything related to your rental.

WE LOOK FORWARD TO SEEING YOU!

Your SIXT Team

We value your opinion!

Tell us about your booking experience and help us to improve our booking process!

Give feedback now

www.sixt.global

Sixt Rent A Car Ltd. Sixt House, 5 Langley QuayWaterside Drive, LangleySlough, SL3 6EY

Contact

Imprint

Privacy Policy

Hi there,

I rented a car from Sixt in May 22 and they had overcharged me in the rental due to an upgrade.

They had refunded me an amount but it is incorrect and still short of. I had done calculations which they agreed which till now still have not refunded me. Below is my calculation and the documents I had provided to them.

I started to send them the discrepancies since 6th June and till date is more than 2 months. Sixt had been assuring they had refunded but provide no proof.

After the refund of Eur 398.72, Sixt still has to credit me back Eur 245.24 to close up this issue. Below is the summary again.

1. “UOB CC XXXX-XXXX-XXXX-XXXX - May Statement” showing Sixt charging me Eur 643.96

2. “UOB CC XXXX-XXXX-XXXX-XXXX - June Statement” showing Sixt charging me Eur 1,129.57

3. “Latest transaction after last Statement - CC_TXN_History_[protected]” showing Sixt credit me Eur 398.72

Indeed my statement of Eur 730.85 that was initially there is no longer there. Thus I made another summary as below. So right now, Sixt has to credit me back Eur 245.24 to close up this issue.

Date Invoice reference Amount (Eur) Comments

26-Apr 643.96 This is based on internet booking

27-May 1,129.57 This is based on all charges for upgrade.

17-Jun 0 Eur 730.85 was charged and released subsequently

20-Jun -398.72 Credit back from Sixt



Total 1374.81

...

My husband & I rented from this company for the 1st time & will be our last. While on vacation in Washington DC, as we return home we received a email saying there was damage to the rental and we owe over $500 in damages, here is my issue the person that handed us the keys never did a walk off on the rental with us, advised us there hours of operation, & that we could drop the rental off & leave the keys in a drop box after hours. As we did once we return the rental, we didn't see any damages. Upon arriving home we received a letter for damages, here is my issue I went on BBB & this company has over 1065 complaints on this same matter & issue, so this leave me to believe I'm not the only one that has a issue with this company I wouldn't advise anyone to rent from this company. Also I suggest you file a complaint on the Better Business Bureau the more complaints, the better chance we have in this place being investigated.

July 28, 2022

Sixt Rent a Car LLC

PO Box 8188

Fort Lauderdale, FL 33310

United States

RE: RESERVATION #: [protected]



To Whom It May Concern,

We recently rented a car at the Douglas International Airport, North Carolina at the Sixt Location. We had made prior arrangements with a confirmation number for the car rental in Charlotte. We have been renting from Sixt for approximately 2 years and this time around we had a terrible experience that has left us angry and disappointed in your company. We feel that corporate should be aware of the lack of professionalism, pride, and discrimination this branch displayed.

We arrived with our reservation and unfortunately, I did not have the credit card I used to hold the reservation on my person so the attendant helping us said she needed to cancel the reservation and book another. I had asked her if we would be getting the same rate for the vehicle since I had prepaid and reserved. We had reserved a Nissan Sentra, Kia Forte or similar for the time we were staying in Charlotte. She said she would try but her inventory was short, and she had a minivan available. We said we did not want the minivan and booked it on our reservation anyway. After a brief discussion she said that was all that was available. We had no choice but to accept it. We went ahead to get into the minivan, and it was dirty and had dings, scratches and really in terrible shape and most importantly it had not been thoroughly cleaned. We went back to our attendant, who was now collaborating with another client, and told her the car was unacceptable. We asked the attendant to change the reservation and she said she had no other cars. As we were talking a new Volve had been brought up from being cleaned and two other cars that were more expensive were brought up and in the lot. I had asked the attendant about the Volve, and the other cars and she said the tags had expired. When I asked her what that meant she could not explain and then went ahead to give the car to another client that was now at her window. When I asked her about it, she would no longer speak to us, and she got the manager to manage the situation. The manager coming into the situation was trying but her level of frustration was hi as well since her cleaning attendants were not doing their jobs, of cleaning the cars thoroughly. She called the cleaning crew department to bring up another car. After waiting for 20 minutes he was able to find a Toyota Camry. The Camry was damaged, but she also did not offer any other alternatives to rent so we had no choice.

We have never been treated so unfairly. The car that was given to the other family should have been offered to us, but we were never asked if we wanted to upgrade to another car. No options were ever given.

We felt discriminated against, and we have never felt that way in our lives. I am so disappointed at the Charlotte Branch of Sixt that I cannot believe they would treat paying customers in that manner.

Our original fee for renting was to be $303.34 and our final bill was $480.48.

We would like to discuss this matter. We can be reach via email. We hope this behavior is addressed with the right individuals because I would not want another client to endure the discrimination we had to.

We would like a refund for the difference of what was originally quoted to us. We are not looking for full compensation, but we are looking to see the issues brought to your attention handled to protect human dignity and courtesy. We hope that this branch of Sixt addresses this matter expeditiously and professionally.

Thank you in advance.

Sincerely,

Christine Blume

[protected]

I had reserved a car rental from Expedia for a family vacation to Disney in November 2018. Three days before the vacation, my son in law was in a terrible boating accident and had to have 55 staples put in his leg. Needless to say, we had to cancel the vacation. I called Expedia and told them about the accident and they said even though I was out of the cancellation policy to cancel, they would make an exception due to the emergency situation. The next month the $892.00 charge showed up on my credit card. I called Expedia and they said they booked it through a company called "Sixt Car Rental" I have been going back and forth for almost 2 years now trying to get my money back. I even have the name of the representative I spoke with to cancel my reservation and the time. No one will take responsibility and they won't give me my money back, even though they said they would. If I had known it was going to be such a problem, I would have given the car to the other family who was going to go with us. Now no one got the car and Expedia and Sixt kept the money!

Denise

I have rented an Opel Corsa in the Sixt Marseille/France branch RENTAL AGREEMENT ([protected]).

First, although I requested someone to come with me and do a pre-check of all the car damages, the attendances said they were all busy and that any previous damages were already included in their system online.

I checked the car outside (which due to the sunny day and reflexes, some damages might not have been seen. I am also not a specialist, that's why I requested support from Sixt team, which I didn't get)

Upon return of the vehicle (Marseille Airport), the attendant didnt complain of any damage. Only after 2 weeks I receive a report charging me for damages that I AM NOT RESPONSIBLE FOR.

The damage in the report could be of any car, nothing proves this is the car I have rented.

As I understand, and reading many other complaints online, that Sixt is known for doing such things and its very hard to prove otherwise, I am willing to cover the damages Sixt claims I made.

But not only they are being malicious, but also charging an abusive price for the repair (1.254,25 Euros).

Quoting online using the same information and pictures Sixt has sent me, I got 5 different quotations with an average of 241.26 EUR. Therefore, this is the amount I am willing to pay (241.26 EUR)

I hope I have now been able to give you a better understanding of the facts of the matter and of my approach and my position with the explanations given.

Thank you for your support!

Artur

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