Sky Zone review: Skyzone Alhambra

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Worst experience ever

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Elba Deleon

Mon, Apr 1, 9:50 AM (4 days ago)

to Alhambra_events

I booked a party for my daughter’s 6th birthday and my service was the worst. I was given less food and supplies than what my receipt states. I am very disappointed and will never recommend this location or book another party here. Everything was out of order, I was charged way too much and was forced to get more pizza for my guests because I never received the ones that came with my order. The receipt states I got 4 that is a LIE! I was given water bottles? Charged for 22! This is ridiculous!

Alhambra Events

Mon, Apr 1, 10:59 AM (4 days ago)

to me

Hi Elba, thank you for reaching out to us. I’m sorry your experience wasn’t the greatest. I do see here you did have 22 jumpers. We did provide 4 pizzas for your party. As far as the water bottles, i do apologize that we did run out and our shipment should be coming in soon. I would be more than happy to set some aside for you if you’d wish. We did try to accommodate the missing water for something else. I can go ahead and also offer some jump psses for the inconvenience.

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From: Elba Deleon

Sent: Monday, April 1, 2024 9:50:27 AM

To: Alhambra Events

Subject: Worst experience ever

I booked a party for my daughter’s 6th birthday and my service was the worst. I was given less food and supplies than what my receipt states. I am very disappointed and will never recommend this location or book another party here. Everything was out of order, I was charged way too much and was forced to get more pizza for my guests because I never received the ones that came with my order. The receipt states I got 4 that is a LIE! I was given water bottles? Charged for 22! This is ridiculous!

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Elba Deleon

9:03 AM (2 minutes ago)

to Alhambra

This is outrageous! I received a call from the GENERAL MANAGER (can’t believe that title was even given) of skyzone. I explained how I was robbed because I was charged for 22 jumpers when I only had and was told I was paying only for 18. He knew that I did not received all my food and drinks that came with my package, I paid for the Largest package! I was charged for 4extra jumpers which is a total of $208 more! He said he would compensate me for the horrible service I got and the money I was charged. I received a credit of only $100! This is ridiculous! I am going to make this public and reach out to the media. Show them receipts if I have to & and proof that SKYZONE consciously steals from their customers. I didn’t come and spend $50. I spent over $1,500 that day! I became a member at the beginning of last month and it’s by far the biggest mistake I did when I found Skyzone!