Skyscanner
Reviews and Complaints

I've booked recently through your app and budget air for my upcoming international trip. However, budget air did some error while booking tickets and I cannot fly with that error. Now icing on the cake is Budget air is not replying to my mails and other requests I made on their website. Got feedback from many people regarding fraud and scam of budget air. Please have a detailed enquiry and ban them from operating.

I had used Skyscanner, for booking my flights to the USA. I found a great deal and proceeded to book this through "E Dreams". When i finished booking this an email came through to say the payment was declined. I also has a call from my Bank to say the payment for some unknown reason was declined and to speak the Travel Agent. Well when i rang back they said the prices have increased. It has jumped from £1460.16 to £1838.74. I am not impressed with the increase when the issue was not even with my transaction but at their end and i wasn't advised of the increase until payment went through and then i received an email.
I then looked on Tripadvisor and read the worse reviews ever. Someone else has experienced the same as me, when they booked it was one price then, the card was rejected and went through at the wrong price.
Stacey

I tried to book a flight today from Larnaca to Santorini for Oct 17 to 24. I seemed to get a good price and flights from Aegean Airlines around £184 return for what seemed like short flights. However when I followed your links to the aegean airlines website this turned out to be completely wrong. I could get a cheapish flight but not at the times I saw on your website. The flights I wanted were now over £250 per person. I went to Budgetair and got a much better deal. I feel I was mislead and am not happy at wasting so much time. I expect that if I choose a flight at a particular flight that is what I expect to find when I am taken to the carrier I choose. Not Happy

Date: 30/08/2017
Time: around 22-2330 Hong Kong time
I put in the search engine of two flights: London Stansted to Barcelona and Lisbon back to London Stansted. The cheapest option appears as Ryanair (direct flight) and Eurowings (flight with one stop) and I have double checked it. Yet after I paid and refreshed the page, it appeared as both Ryanair company and the difference is about 500 Hong Kong dollar with both DIRECT FLIGHTS. It is a waste of time and a disappointing experience when a company can make such a critical mistake. I am quite sured that I have been spending some time trying to find an easier option for myself for a direct and shorter flight.

My flight (BA 034) on 18th August has been cancelled. I am seeking compensation under EC Regulation 261/2004 for this disrupted flight. The amount to be given is 600€uro (accordingly rules defined). I was trying to contact directly the airline but they said I have to deal with Skyscanner since my reservation was done through your online site. My name is Alessandro Prando on booking reference is MA7ZK3.

I booked a flight early friday morning and have received no confirmation email with flight details
The flight is a short booking as it is urgent and important i be back in ireland next week
i booked and paid for the flight on skyscanner using Vamaya from a list of results.
I have emailed them several times and have had no response they have listed a phone no but cannot use
flight details
ba010 from bkk to ire 11.40am fri 25/8 return 11 or 12 sept
I have checked my bank and the payment is approved (I cant stop payment)
I have used skyscanner many times before without any problem i hope this can be resolved speedily as there is a short window to my flight
my email address is [protected]@hotmail.com

I recently booked Car Rental with Skyscanner, [protected] on 29th July 2017, choosing a rental company (RentalCars.com) for a short break in Dublin. I chose this provider, as it scored 10 out of 10 on your what's included rating. I was refused a car at the rental desk, as the Rentalcars contract did not provide even the minimum insurance cover required by law in Ireland. As a frequent renter of cars, I have an annual excess policy, so I never pay any extras on car hire, but the RentalCars.com contract was not of merchantable quality, as it did not allow me the service that I had paid for. As such, I was left with no option to pay an extra 85% on top of the contract I had taken out (on a 10 out of 10 policy for what's included) just to be able to get a car.
I am speaking to Rental Cars about a breach of contract, but I also think that Skyscanner cannot highlight Rentalcars as 10 out of 10 for what's included, as the cars are not available to hire without incurring crazy additional charges.
Tom Greenhough email [protected]@hotmail.com

Hi
I booked tickets via skyscanner last month. It said on one transaction wasn't success and did not charged me. I did the booking again and bought my ticket. But it turned out you charged me twice and you made me to buy 2 tickets. One was £160 and the other one was £170. I did not realized this until I did not get my bank account details. Would you be able to transfer back one of the ticket fee please? I am really disappointed off course and not just because of loosing a lot of money but how does it happened anyway?
Thanks.

We went on to your site to book a flight from ho chi minh to siem reap . We booked this on the 26th at 8.30 am and the flight was at 1.40the booking reference was ([protected]) the airline booking reference was (JBGTBT). The different option for airlines/agencies to book with we chose opodoo the flights were £288. We revived a confirmation email of the payment going through but we did not receive our tickets the website states you should be issued these within two hours. When we got to the airport with that reference number they said they have no record of myself and gemma amanda Murray booking. We then had to pay for a new flight so we are now down £288 which we really expect to be refunded for.

regards,
Michelle

I am trapped with eDreams,
I booked a Multi city trip through skyscanner on 26th June 2017, unfortunately I booked it through eDreams, ref. VSE8MU - VSE8NB - VSE8MW . The customer services was unhelpful and give me diffrent information . I was surprised that the tickets are unchangeable /nonrefundable and i can't change the names also, if I am going to make any changes to the booking they want to charge me more than I paid for the whole journey. As I am stucked with them to cancel my flights or to change it with a resnable fairs, all I found from the customer service is twisted information, I didn't book any nonrefandable or non changeable tickets and when a I called Britishair ways they informed me that the fees for change is 60£ each ticket, also I paid more than 55 £ charges a because of their call center fees ?!

I can't get any help from them .

Just purchased one roundtrip adult ticket Nov. 20, 2017 SFO to EWR (Alaska Airlines) and Nov. 25, 2017 JFK to SFO (Virgin America) using Skyscanner and being directed to Bravofly. after giving them ALL payment information a message flashed saying "booking has not yet been confirmed" and "do not attempt to re-book" but I NEED TO KNOW I HAVE THIS TICKET, it is for a holiday weekend so if necessary i must find an alternative ASAP. i called bravofly's USA number and nothing happens, no ringing, nothing. i am now holding for bravoflys 24 hr customer care +44(0)[protected] and have been on hold for 15 MINUTES so far waiting for an operator. i always use skyscanner and never had a problem but now i will no longer trust your site. you should not send people to companies with deceitful business practices! if bravofly has already taken the funds withOUT providing confirm, that is ILLEGAL!

I booked an Qantas flight through your website, being directed to Rehlat. They took my payment of 6, 490AED then immediately told me my booking was unsuccessful. I called them asking what the problem was and they said the tickets were no longer available. I now had the choice to either pay an extra 1, 100AED and fly with British Airways or cancel completely and wait 48hrs+ for my money back. In the meantime though I couldn't book further flights as I needed that money back first. I complained to Rehlat many times but they kept disconnecting my phone call. After 2 hours, I searched the flights on Skyscanner again and 6 new flights with Emirates, operated by Qantas (including my original booking) were now being offered with Rehlat for the same price that I had already paid (6, 490AED). I called Rehlat again and asked them to change me onto one of these flights instead. They told me I couldn't have any of these flights as they cannot change the airline. I asked how they were able to offer me the British Airways flight for 1, 100AED extra and not the Emirates flight for the same price I had already paid (bare in mind that one of these Emirates flights was other exact same flight I had booked with them already). They told me they can move to BA because it is a different price but can't move me to Emirates because there was no increase in the cost. Basically a complete scam to get extra money off me. Anyway, I then had to go and book the flight elsewhere in the end, at a cost now of 7, 555AED. I am absolutely disgusted that Skyscanner is using companies like this. How are they able to take money without confirming availability first and then refuse to put me on a flight of the same cost but offer a much more expensive one. I have not received my refund yet, I have had to borrow the 7, 555AED to book my new flight and have incurred extra costs of 1, 065AED, yet these flights are still on Skyscanner for the original price I paid. What will you do about this? I originally booked my flight with Rehlat at 14:05 today. I have attached a picture taken at 19:56 today showing the ticket at the origins price of 6, 363AED (they add on 127AED to use a credit card, also disgusting). Regards Lisa

To whom it may concern,
I have booked two flights on 16 May 2017 on skyscanner, since there was not a direct flight from Malta to Mykonos. However, i received only one e-confirmation 're to flight leaving from Athens to Mykonos.
Two days before we were leaving Malta, me and my boyfriend went to the Malta International Airport to ensure that we had a booked flight from Malta to Athens, as from the bank statement the detailed payments amounting to 227.21 each were made to Alitalia. However, when we checked with the Alitalia customer support she told us that we were not booked with Alitalia. We also checked with other airlines, however, no one had our names booked. Thus we had to book a flight with Turkish Airlines which was very expensive since we bought the tickets 2 only two days ago.
I have sent skyscanner through their website attached with a screenshot of the bank statement, However, I have not yet received a reply.
I hope this matter is treated appropriately and we receive the necessary funds as soon as possible

To whom it may concern,

I am writing this formal complaint in total disgust about what happened tonight at Auckland International airport. I along with my wife Telesia and my two sons William and Sheldon arrived at the airport for an early check-in for a 10:40pm flight to Rarotonga. We arrived there at approximately 8:20pm. As I searched through the departures notice board, I realized that our flight showing up as JQ129 had already shown as departed. I immediately reported to the Jetstar helpdesk to query about the notice. At the desk, I was informed that we were late and that our flight had departed. I began to investigate and ask questions further but was then told that it was rescheduled to depart earlier at 8:20pm instead of the initial departure time of 10:40pm. My wife and I were very furious at this point in an attempt to find out what had caused the mishap. The airline checkin staff then searched online and advised that an email was sent out to me and a phone call was made advising of the reschedule. At this point, I informed the staff member that I had received no phone calls nor a single voicemail. As per the emails, I still maintain my plead that I received no single email regarding the flight change. As she was reading out the booking details, the email mentioned was not even my email. My email used in the booking was [protected]@msn.com. I kept going through my emails and call logs and voicemails and could not find a single evidence of the booking change. She then said that Jetstar is not responsibility for the mishap as we had booked through a third party website and refused to help us further. In the end, my wife asked for the Supervisor or the Manager and she arrived at the scene about 15-20mins later. She maintained the same story as initially told by the first staff member. In the end, we were told to either rebook via Jetstar but pay an amount of NZ$75 per person or rebook with another airline but will have to pay for the full fare. As the major reason for our trip was for my sister's wedding, we were put under unnecessary pressure to go for option 1 which was rebook with the same airline. I had to pay an extra NZ$300 which was money we were meant to spend on accommodation and other expenses in Rarotonga. I was totally devastated and my wife and kids were in utter distraught due to the sequence if events that have unfolded. I am seeking compensation for this incident and am asking that Skyscanner be upfront and apologise to my family as this is purely their fault/mistake. Again for the record, my email is [protected]@msn.com and my phone number is [protected] and no other.

Appreciate your assistance in this matter.

Regards,

Fred & Telesia McFall

After many failed attempts to book a flight online, the agent gave me some passwords and username to pay as they were having problems with thier system.After many failed attempts I phoned to tell them to cancel the booking and end the process.I also asked for an e-mail confirmation to verify, which thankfully I recieved, all be it a one liner "cancelled". Then a day later tickets arrive in my inbox.
Now it has been 7.5 weeks waiting for refund, manager does not return e-mails or answer phone, his voice mailbox is full.
When phone office customer service is attrocious and no help.

Never use get a flight, what a disaster.
Visa is on the case now, lets see what happens.

I made a booking with Air Travel Experts through you 3 weeks ago. I still haven't received an e-ticket and they are not answering any emails and are not taking responsibility through phone calls. I have been charged and yet they are not providing the service and are not addressing the issue. I have read reviews of hundreds of cases like mine with them. A very unpleasant experience. Skyscanner should stop operating with them since they are responsible for hundreds of unsatisfied customers. Terrible experience!

http://www.reviewcentre.com/Travel-Agents/Air-Travel-Experts-www-airtravelexperts-co-uk-reviews_1774812

https://www.trustpilot.com/review/www.airtravelexperts.co.uk

I have booked (07.02.2017) with a company of your referral called "travel2b.com"

Right after doing that, I was notified of attempts of unauthorized purchases so my credit card got blocked as result of that also, the company came back to me with a hidden fee email.

Skyscanner is a great app but please, stay out of referring this fraudulent companies.

My name is Joby. I booked my ticket via sky scanner gotogate on 20/06/17. They have taken payment for a ticket but emailed me to say it is not confirmed. Basically I have paid for a flight which has not been booked and will be full by the time the travel company pull their finger out. I want this refunded but have had no answer. Researched and lots of people have had same problem and not been given tickets. How can sky scanner promote and be part of this scam receiving a cut of payments for flights which are never received by customers?!

I'm more than annoyed. I was looking gor flights for day June 26th. I ended up buying Malaysian Airlines, through LastMinute.com, and when the ticket was issued, I saw that I hadn't bought for 26th June...but 26th of JULY! I couldn't believe I had made this mistake. I checked again on the Skyscanner App and I realised that indeed, the searching engine was set for June 26th but immediately after clicking on the results, it changes to July 26th. I attach pictures of when I was checking what happened. I didn't realise this was happening and I totally trusted on your system - truth is, this is the first time I have a problem. But this is NOT correct, it shouldn't happen! I already have a flight ticket issued for July 26th that I can't use! I demand a help/compensation - I know you don't get any payments but finally, this mistakes in dates happened because of your system. I am waiting to hear soon from you.

Dear Sirs
I have made a booking through your site with Jetabroad.
I am having difficulty with checking in and they have been extremely unhelpful.
Basically it now apparent that I am not going to be able to achieve this before I fly. Whether you're able to make a representation on my account my booking reference is JRV89EU.
I shall not be using this company again .
Yours faithfully
Stephen Waller
[protected]@btinternet.com