Playtika review: Slotomania has many issues/flaws/glitches & they do not remedy the issues! 1

I have spent well over $1K in just this year alone, playing and enjoying Slotomania. However, in playing, I have noticed many issues and glitches, which I report, but which are usually brushed off by their "support" people, with insulting explanations to me, as if I was not computer literate and I don't understand how to play the game, etc... Most I just brushed off and/or I figured out a way to work around their glitches.

HOWEVER, recently I became very irritated at a promotion that they had and I jumped on it, but the game did not produce what it was supposed to.

First of all, I was not awarded the amount of gems that it promised (17K gems) now was I given the 3 stars, which help to get even more rewards and the worst part was that I was not offered to buy the Lucky Spins (which multiples the gem purchase). I notified them immediately and let them know of the issue, which Sherman (Slotomania Support) acknowledged and informed me they were "looking into it". That was early this month, and still no response as to how they will remedy the issue or make it up to me (purchase offers are very limited and time sensitive, I have since lost that privilege). The longer they wait to remedy the issue, the longer I will not purchase anything again and that means that it inhibits my ability to finish the Album Sets that I strive to do, and I help my Clan mates to get their sets finished too. This is not fair for me, as they must believe that I will make purchases, regardless of them making that glitch right with me. But, I will not. I did one, to show them that it then worked for a lower amount of gems purchased, I was given the opportunity to by the Lucky Spins. I had trusted that they were actually "looking into" the issue and I was trying to help them to figure out the problem, at my own expense. NOTHING helped to motivate them to either tell me what the problem was, or to make things right with me, by either giving me what I had intended to get, when I made the purchase and allow me to get the Lucky Spins associated with it, or to just make me happy by crediting me the most of the coins that I had ever had in the game, along with the highest amount of gems that I have ever had at one time in the game. I figured that could be a nice gesture, on their part, to make me happy and let me believe that they actually care about their paying customers, but they didn't acknowledge my offer or try to accommodate my need to make up for the hideous loss, in their very time sensitive game.

Now, the Album Sets will be closing in a bit over a week and I am still out of the gems that I thought I was purchasing (they shorted me) and I never got to enjoy the enhanced feature of the Lucky Spins, nor the cards that would accompany all those purchases, to aid in completing the Album Sets, etc...

Granted, you can say that I am being stubborn, by cutting my nose off, to spite my face. But, I do not want to contribute to any more of their profit base, if they cannot make good on what they offered, and if they cannot or will not understand that their delay and postponement of getting back to me, is detrimentally hurting my game. I did not, at that time, demand to be reimbursed. I simply wanted the features (gems & coins) that I was supposed to get in the first place. Since my report on November 2nd, I have sent multiple emails to give them more information and more screen shots, so they can see what I see, and they can know that I am not imagining the issues. But, instead of them addressing the issue, they claim they are looking into it, and/or they send a random screen shot of unrelated nonsense and claim that I have received an Ace card - which I did NOT, from the promotion that they advertise. I have sent them a screen shot, to show them how the Shiney Cards are consistently ONLY showing that I need 1 more card, but instead of finishing that challenge, it pops the new cards into another pop-up, that only shows up when the card is given and then disappears and I can never find again. I was able to screen shot it the last time, because I knew it would disappear and the game that I play and see daily, still shows that I need the last Shiney Card, to complete the 7-card challenge. Despite Olivia Jordy's attempt to claim that I received it, I did NOT and the game STILL shows me needing the last 7th card.

I would think that if Slotomania valued me as a guest, they would have awarded me what I asked for, as the minimum they could do, to make me happy, when it will be about a month now that I have been unable to complete the Album Set, as I usually do and it will obviously be impossible to achieve now. Their good faith effort may have been enough to keep me as a paying guest. But, instead, I am not committing to NEVER paying another penny towards their game and I will do whatever I can, to warn other players too.

I am submitting this Official Complaint, since Slotomania didn't take me seriously and they refuse to honor their offers and/or provide remedies for when they disappoint and cheat their paying players.

I had purchased items in the game, believing that the game was honorable and I counted on the game actually being able to account for their offers professionally and accurately, but they do not. Therefore, because I feel that I have been very clearly scammed and cheated, I believe I should get every penny back that I have ever paid to Slotomania, because they clearly had no intention of ever honoring their last offer to me, and that ruined my entire game play, and hence any future benefits of playing their game is diminished and ruined and they lost my confidence and desire to play any longer.

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