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I was waiting for my turn to pay my credit card due at SM City Clark Business Office. My number was 42. The one who was to attend to us was just talking with her colleague. (BTW the name of the cashier/staff is Carolina Garunay) All of us who were in line were already becoming impatient, and when my seatmate told me that she has been waiting for more than 30 minutes already, I started to blurt out "What's keeping them BUSY?" And that's the only time that Carolina went back to her place and started getting our payments. (I stayed there for 45 minutes...) When It was my turn to pay, I asked her what kept them from giving their time to us, and Carolina just told me, with an expressionless face:" I was talking to my supervisor over the phone...you gen go to my supervisor if you want..." Is this how SM train their people: they do not even know how to apologize? The least she could have done is to say "sorry for the delay" and not act as if saying her supervisor INTERRUPTED her work, so our time does not matter anymore? SM Clark...shame on you. Anyway, there are other department stores like Marquee and Robinsons who may not be as big as them but are more professional and customer oriented.
To Whom It may concern:
I am a PWD regular customer of SM Clark. I think most of the staff knows me because this is my second home. I dine, I shop, I stroll around.
I do my groceries at the Hypermarket. Since I am a PWD, I use to leave my groceries at the package counter together with the package number, and would just tell them that my daughter will pick it up after her work. Then, the time comes that the package counter boy doesn't want me to leave the number because his superiors ordered him not to do that but suggested to leave with the customer service. For about 2-3 times, I have been doing that, but on Monday, September 17, I have a terrible experience because they kept me waiting for an hour and so, , just for a person whom they told me must approve first so that I may leave the number and that this person is on a break. I even told them that I have an appointment with my doctor. Since I am becoming too late for my doctor's appointment and thinking that I have the number, I am confident that the package will be safe. I decided to tell them that, "bukas na lang ito makukuha." (Next day, my daughter went out late from her work and having heavy rains, I instructed her to get the package on the next day.)
Wednesday, September 19, my daughter claimed the package. She communicated with me, asked for the content and that she has been waiting for a long time. The store was almost closing, she asked me to call her. She told me that she was informed that they are getting all the stuffs that I have already bought from the shelves because they have brought it back on its place. Even my daughter who doesn't actually likes confrontations like this had asked them, why they should do that since this is already considered a personal belonging because it has been paid? They replied, "It's a rule." Finally, they could not give all the items I bought such as the granola, etc. because there was no stocks. They gave my daughter the same number and instructed her that I can just show it to them to get other items from the store. A blessing in disguise, since the store was closing because if not, they might have just asked my daughter to get any item in exchange.
Please take note:
1. I am a PWD sick of multiple Sclerosis but was treated this way that even with the healthy normal person will be stressed out.
2. My energy and effort of doing the chores was just wasted. Not to mention the transportation expense and the time wasted instead of attending to my work and earn money online.
3. I missed my neurologist doctor appointment where I should have gotten a clearance required by my gastroenterologist for an endo-colonoscopy procedure. This would also mean I cannot submit the next day's appointment with my gastroenterologist... and that's what had happened.
I am very furious that I can't help it but to cry in frustrations. This might be nothing for you but this makes me feel abused and had really makes me sick.
Please, will somebody enlighten me? I need your help!
You have to do something about this SM Hypemarket, Clark!
Cashier personnel at sm calamba department stores decline to issue paper bags even though i purchase bulk items.
Savemore market Angono, Rizal .Security guard Mr. JC Calunod.
Date: August 10, 2019
Time: 15:00 hrs.
Incident: Supermarket Carpark.
During that time Mr. JC Calunod was choosing Cars on which to park. He allowed an SUV to park on a Motorcycle space which occupied 4 to 5 spaces, while Me I was not allowed to park slightly near the entrance.
I was at second floor SM CLARK awhile ago, I was canvassing for wifi dongle for price comparison and such. I noticed that sales people are shouting at customers trying to get their attention and asking what they need. I went from store to store asking the variations they have, then I came accross CYBERTAB , i asked them if they have the item, they have 3 types of wifi dongle ang told me the prices as well. I said thank you then on my way out one of sales personnel said ' magkano ba budget mo maam? I did not respond since nagcacanvass palang naman ako, not so gently she said ' wala siguro pera yun' public shaming me. Gusto ko sumagot na wala naman talaga ako pera kaya nga nagcacanvass para macompare ko muna. Pero napaisip ako bakit niyako pinahiya sa mga taong nkakarinig sa kanya? I was trying to think if naging rude bako or talagang nagiging culture n s cyberzone mismo s sm clark ung walang modong mga empleyado. The classic way still do,Dati hindi naman nila kailangan sumigaw sigaw sa labas ng store kasi tao talaga lalapit tsaka magtatanong, hindi kona maintindihan ngayon bakit sa second floor parang ginawa na nilang palengke ung way tska ung behavior ng mga employees are unacceptable. Nakakadissapoint lang kasi lumalala na ung ganitong behavior sa mall mismo, hindi ba tinitignan ng management ung current status s taas? Kaya mas marami ayaw ng cystomers pumunta s bandang CYBERZONE. The management should organized this property.
The manager is unprofessional,rude and doesn't know how to deal properly with the customers. Never bring your kids here. Better to choose kidzoona or other playplace for your child to avoid any unpleasant experience which your child might see or hear from her when you get in trouble with her. She calls parents in a displeasing tone of voice when your time is up. She lacks qualities of a good manager. Instead of acknowledging my suggestion, she answered this way, " kayo po kasi magmmonitor niyan", then turned back at me. She meant about the playtime of the kids. I suggested if they can remind parents 15 mins. before the time of your kid ends in their playground because we can't monitor the time hundred percent as we are also watching our children playing.She shouted my name as if I have a fault. Then she showed me the paper while saying "time niyo na po oh ... "! She wanted us to leave immediately as if its easy to just grab and deal with the kids and tell them we have to go.She said, " ma'am ano po mageextend po ba tayo?!"Kahit na kakasabi pa lang niya na time na, wala pang 2 mins. nagtanong na ng ganyan with a very bad tone of voice kahit I was trying to get my child already.
She lacks excellent communication skills as well as body language when it comes to the customers, empathy and sensitivity. It started when she called me with her rude tone of voice and approached me unprofessionally that's why I suggested something better that will help them monitor the time. There should be a time keeper.This kind of people should not be there in that position or else there will be plenty of complaints soon and it will affect your operations and revenue. I would like her to apologize because she ruined my date with my little boy. SM Clark Li'l People
Too may accidents in front of SM City Cabanatuan. The area should have an overpass for customers to avoid further accidents.
Latest accident occurred on July 16, 2022 at 9 PM , Philippine time
I shoped at SM market located at Mendez Crozzing, Cavite. The cashier seems new and she even doesn't know where to insert the debit card. It took her several tries/attempts to make it work. I told her to get her supervisor.
Do you even train your staff or at least have a supervisor newby just in case they needed assistance?
we rented a stall just before the pandemic and closed it after and didnot renew our contract. Our security deposit has not been released yet. its almost 2 years now.
we have send several follow ups but no one reply to us.
VIP SMAC COUNTER
WE TOOK FOR AN HOUR WATING FOR OUR TURN FOR A VERY LING LINE.
The counter girl is exhausted
The manager has no idea what going on.
The other counters are much faster than VIP SMAC.
The manager has poor strategy to handle such situations
What is the purpose of a VIP SMAC COUNTER?
Sm hypermarket Taytay Rizal
i bought 4 pcs of turon from sm Olongapo central around afternoon. after few bites from mine, there was a cockroach crawling out from inside of it.
i want to complain, one of your staff named Dalia Quillamar have a bad attitude! i dont like the way she interact with the customer!