Menu
For Business Write a review File a complaint
Society6 Customer Service Phone, Email, Contacts

Society6
Reviews and Complaints

society6.com

Learn how the rating is calculated

4.2 14 Reviews 44 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Society6 Complaints 44

ComplaintsBoard
L
9:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Society6 advertisement

In the past I have ordered several items from Society6. I thought the customer service was great, the quality of the items was wonderful and I thought it was a great company. However, and it is a big however, today on my phone feed an advertisement came up from Society6 with a photo of a nudewoman kneeling with her legs spread apart. I couldn't believe that a soft porn photo is showing up as an advertisement on my phone! It wasn't tasteful, it wasn't artistic it was just a soft porn photo! My young grandchildren get ahold of my phone on various occassions and they shouldn't be exposed to this type of avertissement! I think this is a horrible decision made by Society6 and shows the true character of this company. I will no longer be ordering from Society6 and I will spread the word to my family, friends, acquaintances andI am inclined go on Twitter etc.

A very disappointed and disgusted former customer,

V. Frisch

Read full review of Society6
Hide full review
ComplaintsBoard
L
7:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Society6 cannot use credit code on site - tried both on my computer and iphone

Credit code not working
Tried multiple times plus tried multiple times to chat and cannot get through
It is not my computer or iphone or personal skills
So frustrated
Code # 7y7k4w98gzqx
Talked to jonathan and did not get any resolution
It feels like I have been locked out
Any help would be greatly appreciated
Leslie balcaen
[protected]@gmail.com
[protected]

The email on my account is [protected]@earthlink, net which is no longer used

Thank you

Read full review of Society6
Update by Leslie Balcaen
Jun 05, 2018 7:38 pm EDT

Society 6 is a major scam
Offered me a credit code which did not work
Locked out - unable to access their chat or email
STAY AWAY

Hide full review
ComplaintsBoard
M
1:36 pm EDT

Society6 tapestry

Non existant customer service. Rude staff who just tell you repeatedly "your order will ship soon" - a week and a half later and tracking info still says "your order will be picked up soon - check back for tracking details". Their website says shipping occurs in 3-5 days - well im on day 10 and my item has yet to actually be picked up by the shipping company so id say 3-5 days is a lie. I also suspect they gave me the tracking link knowing full well it wouldnt actually ship out until who knows when - but giving me the pre tracking confirmation in their eyes is sufficient to resolve the problem?
I wont buy from them again..

Read full review of Society6
Hide full review
ComplaintsBoard
S
8:20 am EDT

Society6 society6 is illegally selling unauthorized artwork

Society6 is knowingly selling unauthorized artwork.
A wide range of products on their platform is showing unauthorized artwork.

They ignore any complaints, and prefer keeping illegal artwork on their platform in order to make money.
This is a highly fraudulent company and not at all supporting artists as they as they suggest to do.

Stay away from this fraudulent company!

Read full review of Society6 and 2 comments
Hide full review
2 comments
Add a comment
M
M
Mrs. RPO Connor
Brush Prairie, US
Send a message
Dec 13, 2020 12:55 am EST

I ordered Artistic rugs and as one was a duplicate and one wasn’t even a rug, I kept ones that worked and returned the two mentioned above. I could not get a response until I contacted PayPal. I then got a refund for one of them but get no response when I inquire about the other. When I did get someone to talk to their response was short and Curt And rather insulting. I had my own business and took care of my customers who returned over 20 years. What these companies don’t understand is when they screw their customers they don’t return. Customers are who keeps them in business.

F
F
Fridru
DE
Send a message
Apr 26, 2018 6:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You're right.

Let's spread the word.

Stay away from Society6!

ComplaintsBoard
F
6:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Society6 don't trust this site, artists and customers

Bought some products a friend made, please excuse if I don't write the artists' name, just don't wanna any harm for the artist.

The all over print shirts are of very bad quality, many parts are white (without ink) and after one hand wash with cold water and light soap the fabric ends up with tyny little "balls" allover, not recommended at all.
Leggings are see-thru, not recommended at all.

All in all the prices are too high for all their products.

About Society6 "caring and respecting" artists' and their copyrights, that's false. If an artist closes a store and leaves, even after deleting his images previously, some of these continue on third party sites where S6 publishes them. Two sites I know about are picVpic and Amazon, but there probably are more.
What does this mean? It means that Society6 continues profiting from artists' art without paying them their commissions.
Artists who address to Society6 in this regard get a "polite" response and apology telling them that S6 will talk to their marketing service to take the images down. Days pass, but nothing happens.

Artists don't get paid for all the products Society6 sells while they still are "inside".

Artists: Don't waste your time using this site.
Customers: Read other customers' complaints (here and search the web for more) before buying.

Society6: Liers, shame on you.

Read full review of Society6 and 1 comment
Update by Fridru
Apr 26, 2018 5:54 pm EDT

Agreed.
Stay away.

Hide full review
1 comment
Add a comment
S
S
society6 stinks to hell
US
Send a message
Apr 19, 2018 8:13 am EDT

society6 stinks!
It makes money out of stolen artwork.
Stay away from this fraudulent company!

F
Author of the review
F
Fridru
DE
Send a message
Apr 26, 2018 5:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Agreed.
Stay away

ComplaintsBoard
J
11:16 am EDT

Society6 product not accurate

I ordered a bed comforter. The image on the comforter is not the same as advertised on the website. The image on comforter is far more blown up to the extent the image is cut off. The unicorn legs are cut off. My daughter will probably ask me why the legs are missing by this company can support a website address yearly and a web designer and maintain accounts receivable but can’t manage to provide a phone service besides a message stating they don’t offer customer service by phone. This place is a joke! Stay away! They scream scam n greed.

Read full review of Society6
Hide full review
ComplaintsBoard
S
5:48 am EDT

Society6 Stay away!

Not a new story, just another one. My order never arrived.
Tired of sending them numerous email every week, never got any response. Did they shut their business down or what?
All I want to know is whether they shipped my order or not. I also got no confirmation letter, no tracking number.
I wish I had read all of those reviews before ordering. I would have avoided this stressful situation.
Please, don't trust them and stay away!

Read full review of Society6
Hide full review
ComplaintsBoard
C
6:02 am EDT

Society6 Stay away

I knew it would one day happen to me. I never got my order. I have written tons of emails and made numerous calls. Useless. If you ignore your customers, then how do you still run a business like yours? It's just unbelievable. The only thing I would like to know is where's my order and there's any opportunity to do something with this.
My friend warned me that dealing with your website is like a lottery, but I didn't believe this crap would happen. So frustrated.

Read full review of Society6
Hide full review
ComplaintsBoard
J
8:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Society6 unethical behaviour regarding extra charges and misinformation about free shipping

Dear Society 6,

I ordered a poster from yourselves for my girlfriend as a present as I am not in the country.
Order #[protected]
I was very disappointed the she had to buy it off the post office for a further $20 because Society 6 did not pay the shipping tax.
It was not outlined at all that there would be such a ridiculous shipping tax for a poster on the listing on your website.
No warnings or anything. Furthermore I was promised free shipping for my items but this did not materialise.
I tried entering the code provided and this was rejected meaning the 25% off special offer was not special at all because it cost more!
I regularly order from your website and have never had such a bad experience, and this was particularly disappointing as the poster was intended as a present.
I have attached photos of the tax receipts given by the post office.
I hope that you will choose to rectify this situation by offering a refund, and if tax is applicable make it clear on the website please. Although I have never been taxed like this before when ordering from your website.

Kind Regards
Jordan

Read full review of Society6
View 0 more photos
Hide full review
ComplaintsBoard
C
7:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Society6 imprint on hoodie

I am extremely disappointed in the hoodie I ordered from you. I have ordered this particular design on a t-shirt before, and the colors were vibrant and beautiful. What you printed on the hoodie is awful, dull and pale, and the impression of the zipper can even be seen! Obviously you didn't bother to separate the front and back side before you went to print, and the result is totally unacceptable. I don't understand how you could send out product like this, and I'm sure the artist would not be pleased with this kind of representation. So unless I can be assured of receiving an excellent quality hoodie, I will have to ask for a refund rather than a replacement.
My order receipt # is: [protected] and date of the order was September 10, 2017.

Read full review of Society6
View 0 more photos
Hide full review
ComplaintsBoard
A
11:28 pm EDT

Society6 laptop skin / wrong size and glue residue

I ordered a laptop skin August 13, 2017, but I did not attempt to place the sticker on my laptop skin until recently due to needing to receive and set up my new laptop and then with me trying to get settled into college.

Order ID: [protected]

When I attempted to take the sticker off of its holder, it was near on impossible to remove to the point where I had to slightly damage the skin in order to remove it. Then, when I attempted to put the skin on my laptop, it did not fit at all. I purchased a skin for a 13 inch MacBook / Pro / Air because I have the newest 13 inch MacBook Pro with the touch bar. I have no idea why it did not fit. It was only too big by a small amount but enough to where it hung over the edges of the laptop, and I could not put a case on it.

To make matters worse, when I tried to remove the skin, it left behind a large amount of glue residue that was almost impossible to remove. This resulted in scratches and staining on my laptop as well. My 35 dollar speck case also got glue residue on it, and I still cannot get the glue off of it, so, due to me not wanting to get more glue on my laptop, I cannot use the case, making it useless and a waste of money.
Now, I am afraid to put the iPhone skin I also purchased on my phone because I am unsure if it will do the same thing.

I'd like to have at least a refund. I do not know if I should get a replacement because I do not know if the new skin will do the same thing nor if they even sell one in the right size for my laptop.

Read full review of Society6
View 0 more photos
Hide full review
ComplaintsBoard
J
1:44 am EDT

Society6 do not buy here

I received a Samsung case that I ordered and very upset with its quality. I thought for the amount of money I paid it should have looked nice at least. It cost me fifty dollars. And it's absolutely useless. My phone broke because what I bought didn't protect it whatsoever. So I would strongly recommend you to buy stuff from other stores with many reviews about good quality. Society6 may be your biggest disappointment online. Be aware.

Read full review of Society6
Hide full review
ComplaintsBoard
K
1:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Society6 won't allow me to process a refund - scammers!

I keep trying to process a refund, I go into my account and hit the 'submit refund request' button but this just takes me a form, which then sends me an email telling me how to request a refund. It's completely circular. At no point does this process allow me to talk to someone on the customer service team. They have no number or email address listed on their website, just a bogus contact form which sends you useless emails. I feel like I have been scammed. I spent a lot of money on their site, their products are way overpriced for the quality, even with the constant 20% off codes and free shipping, it's just a gimmick.

Just to note I'm not blaming the artists, there are some awesome designs which is why I was drawn to the site in the first place. They need much better customer service. Not impressed at all society6.

Read full review of Society6
Hide full review
ComplaintsBoard
B
9:49 am EDT

Society6 customer service

I am starting to believe that the customer service is non existent. I had a problem with the replacement and so I sent in a request to get help. The help center says that they will get back to you within 8 hours. I have sent in 6 requests now and they have not answered me once. If you reload the page, the request disappears and it is impossible to get back to it, so you have to make a new one. So not only did the package I ordered on June 22, worth $150, not arrive, I cannot get the money back either.

Read full review of Society6
Hide full review
ComplaintsBoard
L
8:57 am EDT

Society6 blankets, one duvet style, one soft

I washed a blanket I bought from Society6 recently, which I had purchased around Christmas. The blanket transferred color onto itself and everything else in the load, and the filling became crackly and malformed. I did not have the washer or dryer on high and am very disappointed that I could not wash the product without ruining it. I would like to know what you could do for me because now my duvet style blanket is uncomfortable and miscoloured and my smaller blanket (also purchased from you) is stained as well.

Megan Poole
[protected]@gmail.com

Read full review of Society6
Hide full review
ComplaintsBoard
A
7:20 pm EST

Society6 Can't put order through

I am trying to buy over $700 in art and it won't let me. I don't understand why it won't explain anything. I have taken a picture of it to show you and can email it to you as soon as possible.

I tried to use my visa debit card at first and it gave me this message. Then I went out, paid nearly $20 to purchase a pre-paid MasterCard. I put $735 CAD on the card and activated it... the same thing happened.

I am trying to re-do my room and this is getting very frustrating. I hope you are able to help me!

Thank you so much,
Amanda Munroe

Read full review of Society6
View 0 more photos
Hide full review
ComplaintsBoard
T
1:54 pm EST

Society6 Society6

Second year I have had issue. Never again. Thought I would give another shot, things happen, right? Hahaha
Ordered product, just like previous year, weeks in advance for Christmas. Told me it would be here way before. Last year I recieved in February. This year just received today. When I tried contacting, password was no good, then email was no good haha, cannot contact them at all. The invoice has no order number at all. They are a slime business, wish I would have checked the complaints before, that's on me🙄. BAD SOCIETY6! 😐😑

Read full review of Society6
Hide full review
ComplaintsBoard
K
4:36 pm EDT

Society6 Need to exchange a printed t-shirt, company's online contact form doesn't work

I ordered a printed t-shirt from Society6. The sizing of the item is really big and boxy compared with the photo in their online store, so I want to exchange it for a smaller size. The order number is [protected].

I've tried using the company's online contact form repeatedly with no success. When I click "submit" it just reloads the same form again with all the fields blank. I tried calling the company using the number listed here on Complaints Board, and got a message saying they don't offer phone support. Wasting a lot of time on this...

Read full review of Society6
Hide full review
ComplaintsBoard
E
1:59 am EDT

Society6 One shirt was missing and the other one was dirty!

Have ordered two white t-shirts from Society6 website and received only one shirt. They promised to send me another one and I'm still waiting for it. I want to tell about the one I did receive. Well, quality was not bad but my shirt was all covered with yellow stains and smelled funny. I wanted to send it back but was told that they don't do refunds or exchanges. They said that the missing shirt was their mistake and that's why they made an exception. I asked them so what I was supposed to do with the dirty one and they recommended me to wash it! What? This company is beyond ridiculous. Not to mention that they promised to send me the second shirt three weeks ago and still nothing!

Read full review of Society6
Hide full review
ComplaintsBoard
R
6:05 am EDT

Society6 They haven't changed the wrong item

I bought one item from www.society6.com, but it was wrong and I returned to the website. I told them that it was wrong and I needed new one. As well as I was ready to pay for the return postage, but the seller told me not to bother and promised to ship another item today. But it was so scam and I of course didn’t get the order. The team was unprofessional and they knew nothing about my order, when I contacted the support team. It was really unpleasant and doesn’t worth it to deal with these people.

Read full review of Society6
Hide full review

Society6 Reviews 0

Looks like Society6 has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Society6, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Society6

Screenshot Society6
Society6 is an online marketplace that offers a wide range of unique and creative products designed by independent artists from around the world. The platform is a hub for artists to showcase their work and sell their designs on a variety of products, including art prints, home decor, phone cases, clothing, and more.

One of the most notable features of Society6 is the quality of the products they offer. Each item is carefully crafted using high-quality materials and printing techniques to ensure that the designs are vibrant, long-lasting, and true to the artist's original vision. This attention to detail is what sets Society6 apart from other online marketplaces and makes it a go-to destination for art lovers and design enthusiasts.

Another key aspect of Society6 is the community it has built around its platform. The site offers a forum for artists to connect with one another, share their work, and collaborate on projects. This sense of community is what makes Society6 more than just a marketplace; it's a place where artists can come together to support and inspire one another.

Overall, Society6 is a unique and innovative platform that offers a fresh perspective on online marketplaces. With its focus on quality, creativity, and community, it's no wonder that it has become a popular destination for both artists and consumers alike. Whether you're looking for a one-of-a-kind piece of art for your home or a unique gift for a friend, Society6 is definitely worth checking out.
How to file a complaint about Society6?

Here is a guide on how to file a complaint or review about Society6 on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Society6 in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Society6. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined and structured to guide you effectively through the process of filing a complaint or review about Society6 on ComplaintsBoard.com.

Overview of Society6 complaint handling

Society6 reviews first appeared on Complaints Board on Nov 26, 2012. The latest review Mixed Feelings About Society6 was posted on Mar 7, 2024. The latest complaint The product that was delivered looks nothing like the product advertised was resolved on Mar 05, 2024. Society6 has an average consumer rating of 1 stars from 249 reviews. Society6 has resolved 3 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.4
1051 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Society6 Contacts

  2. Society6 phone numbers
    +1 (310) 910-1781
    +1 (310) 910-1781
    Click up if you have successfully reached Society6 by calling +1 (310) 910-1781 phone number 0 0 users reported that they have successfully reached Society6 by calling +1 (310) 910-1781 phone number Click down if you have unsuccessfully reached Society6 by calling +1 (310) 910-1781 phone number 0 0 users reported that they have UNsuccessfully reached Society6 by calling +1 (310) 910-1781 phone number
    +1 (310) 917-6400
    +1 (310) 917-6400
    Click up if you have successfully reached Society6 by calling +1 (310) 917-6400 phone number 0 0 users reported that they have successfully reached Society6 by calling +1 (310) 917-6400 phone number Click down if you have unsuccessfully reached Society6 by calling +1 (310) 917-6400 phone number 0 0 users reported that they have UNsuccessfully reached Society6 by calling +1 (310) 917-6400 phone number
    +1 (310) 394-6400
    +1 (310) 394-6400
    Click up if you have successfully reached Society6 by calling +1 (310) 394-6400 phone number 0 0 users reported that they have successfully reached Society6 by calling +1 (310) 394-6400 phone number Click down if you have unsuccessfully reached Society6 by calling +1 (310) 394-6400 phone number 1 1 users reported that they have UNsuccessfully reached Society6 by calling +1 (310) 394-6400 phone number
    More phone numbers
  3. Society6 emails
  4. Society6 address
    1655 26th Street, Santa Monica, California, 90404, United States
  5. Society6 social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all Society6 contacts
Society6 Category
Society6 is ranked 84 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.