Sony
Reviews and Complaints

This is how and my wife experience the worst of Sony Customer Service and Product quality here in Philippines. My wife bought a Sony DSC-W570 Cybershot Camera together with a Sony Bravia 32 " LCD TV in a SONY Fair here in Manila last October 22, 2011. After 8 months we buy those products the LCD TV blackout or with no display without any signs of problems (take note that we rarely use the TV because we are both working in same company). We are dismay because we knew that Sony have a good reputation on quality of their products. What we did was we called Sony Service Center to fix things out, they send a technician and examined the unit. The technician said that he needs to bring the LCD TV in their service center because the unit problem is software related and cant be fixed at home. We wait 1 month before they returned the unit and already fixed and since its still on warranty, obviously we did not pay anything. But we are already dismay on what happen to that LCD TV. We thought that its just on the TV. But here's what happen to the Sony DSC-W570 Cybershot that we bought. Few weeks ago, after recording several video and taking pictures, the unit also blackout with no display. At first we thought that the battery just drain out or the memory reach its limits and cant handle the file anymore. So we fully charged the battery and moved all the files from the SD card to our laptop, but still the camera wont open. After few more days before bringing the item to a service center, we turn on the camera and now the lense extended but still no display. We try to capture picture even thought we cant see anything on the screen, When I transfer the SD card to our Laptop the picture were captured and having no signs of problem in picture quality, so we conclude that the problem is on the LCd which now having flicker.So for the second time around we are dismay. But since the camera is having a 3 year warranty, we went to a near Authorized Sony Service Center and explained what happen hoping that they will fixed this unit and of course without any cost. But after just 2 days, we have received text messages that we need to pay 5, 863.00 PHP for the parts and 800.00 PHP for the labor if we want the unit to be fix. So we called the Sony Service Center to clear things out because the unit is still on warranty period. Thats the only time they said that they void the warranty because of negligence or misused ( they cant decide which one to use). They said the the board is corroded and need to be replaced with the LCD. We asked them what cause the board to be corroded? They said maybe its got wet or having moisture inside. So we explain to them that theres no way on earth that our unit will got wet because we rarely use it and we store it properly. We read the manual that is why we know how to store it properly and use it properly. We removed battery and put the camera inside a bag made of cotton cloth when we need to store it for a period of time in our cabinet. So we ask hows that possible? And besides we are not dumb asking to fix the unit under warranty if we soak the unit with water. They even not sure what really makes the board corroded, if its moisture or got wet or anthing else. And they keep on insisting the they will void the warranty because of negligence or misused after our explanation and we need to pay for a total of 6, 663.00 PHP if we want the unit to be fixed. My! What really happen? As if we buy a new unit on that price! And theres no way we will pay them with that price as if we really misuse their product. Is that what Sony have? They are transferring the blame on their customers because of their poor quality products having defects? We told them we will just get the unit and raise a complaint on DTI (Department of Trade and Industry) here in Philippines. They told us that we need to pay 500.00PHP for the examination fee before they will return the unit to us. Really? Oh My! I'm planning to buy the Sony Xpria Z tablet that will be released soon, but since what we experienced in Sony Customer Service theres no way I will buy any Sony products. I hope this will also be a lessons learn to others. And take note I have research on web and found individuals with same problem as mine with the same camera unit. I have attached just one of them.

Dear Sir, please findout my mobile in the earliest, I am so much greateful to you inthis regards, My mobile details are giving below..
Mobile Make: SONY XPERIA tipo dual
Model: ST21i2
Colour: Screen Black
IMEI No: [protected]-177923-2
[protected]-177923-2
Mobile Lost on: 09 March, 2013
Last calls from my Mobile : [protected], [protected]
Date of Purchase: 24-12-2012 at 18.50hrs.
I lost my mobile at Gajuwaka, visakhapatnam in Andhrapradesh satate.
Sir I am praying you please findout my mobile and please inform me, my deatails are;
Name: Dilleswara Rao Kaniti
email address: dilleswararao.[protected]@yahoo.com
Working in Indian Navy (Ministry of Defence)
Address: Dilleswara rao kaniti C/o Krishna Dadaji Patil
H.No: 930, Savithri Sadan, opp-SKOL Gate, K-Gaon, Uran(post),
Raigad (dist), Maharashtra-400702.
Contact Numbers: [protected]
[protected]
[protected]
022-[protected] (office)
Thanking you Very much sir,
Yours affectionately
(DILLESWARA RAO KANITI)
INDIAN NAVY

A black ghosting blurriness patch has appeared in the middle of my picture. It is a 32 in.720 DP? purchased in 2007. Can it be fixed?

I have a Sony Mobile phone model no LT26ii, which I bought about 6 months ago, I have been have a lot of problems with this phone & hat to take it for repairs to the Sony center quite a few times ( i have proof of the Sony service center receipts).
In the process I have had a lot of inconveniences & lost my contacts, photos, music which I had got over a long period of time.
I have asked Sony company to replace the phone & they have taken this matter very lightly & not willing to follow up, I have been a loyal Sony customer for the past 30 years & its shocking to note that such a well known company is not taking responsiblity for its product.

we purchase a handycam model number DCR-HC54 company sony. It gives better performace up to two years. After that we found touch screen mistake than we have guarantee card on behalf of card we sent to service center for maintenance After two days we received handycam it was ok that time.

After five month it create another problem of attachment of I-LINK cable to socket of handycam. we take it and went to authorized sony service center in Jaipur from Alwar distance is approx 150km. They call me there is not as such problem of I-LINK cable. I came to alwar and connect to pc with I-LINK cable but the problem still was there there is not benefit to me as per see the faith and reputation of SONY COMPANY. Second time i went to jaipur again I told that problem still is there than they check it again than they found the problem in I-LINK socket connecter then they told me you can take it after three days because we will receive this socket to the company than we will change to handycam. After two-three days I went to service center and found the handycam now it was ok. I was agree to service.

But after a short period we found another problem is insertion of DV in handycam and now this time I have no guarantee card i take it to another private service center he told me there is a mistake in motor which help in insertion is replace by another damage motor that time i SHOCKED about SONY COMPANY's faith. I told that private service center to replace the motor. and he did same now the handycam is ok. I used that cam and now there is two problem is (1) Handycam shows there is no DV. (2) I-LINK cable can not enable to pc.

To see the above problem i am very frosted and i lost my believe, faith to SONY COMPANY,
NOW I SWEAR THAT I WILL NEVER PURCHASE AN ELECTRONIC ITEM OF SONY COMPANY.

NOW A DAYS HANDYCAM KEPT AS HANDY CAPT .

THANKS

Image fails to work on a two year old projector, Its bad enough to spend a couple hundred dollars a year on bulbs but owning a production studio, maintenance is the # 1 priority. This has been cared for like a newborn baby as to not have any down time and cost me money of which now I'm behind.
I have been talking with Sony for a minimum of two weeks to resolve the issue with absolutely no help offered by their tech department. On two occasions the battery on my phone went dead just from being on hold for so long.
In my operation I use and rely on many Sony products as over the years I have found them to be quite good and the customer service, tech support help to be great. I don't know what has happened to them!
AS OF THIS MOMENT ALL SONY PRODUCTS WILL BE REMOVED FROM MY STUDIO, HOME, AUTO, BOAT, AND I WILL BE SURE TO INFORM ALL MY PROFFESIONAL CONTACTS TO STEER CLEAR OF SONY. I am retired from CBS productions after 20 years and help produce new artists these days. I will explain my difficulties to everyone I come in contact with since I primarily work in Branson, MO
Today:
I asked the first rep to transfer me to her superior and she did " good thing because I didn't understand a word she said anyway" The next rep today had the exact same " we're sorry for your inconvenience" line and then was even less help. I asked to be transferred again to his boss and he told me " NO" and then the jerk hung up on me.
They say they monitor the calls but I really doubt that is true or a real CS rep would contact me by now!
Sorry Sony...the ball was dropped and you have lost me and hopefully all I can convince. Guess Yamaha will be getting a huge order from me soon.

Sony What a JOKE
I purchased a unit Model SMP-N200 streaming-media box direct from sony so as to watch Netflix on line on 08-17-12
On 02-16-13 a called technical service as the box had no sound. (Was as also informed unit has a 1 year warranty) Along with the help of the tech I switched from the HDMI cable to the standard cable. That worked except the quality of picture wasn’t as good. He suggested I obtain a new HDMI cable. I obtained a new HDMI cable and returned call to tech dept. as new cable didn’t correct the issue.
I was told then I would receive a replacement unit along with a postage paid tag enclosed to send the defective unit back. All sounds good yes?
On 03-06-13 still no replacement unit. I called AGAIN and shipping told me the code was submitted as a CP not an AEP. It appears the now the CP code requires the old unit be returned first. Not really an issue except no Netflix during mail time and that wasn’t what I was told previously. So I complained higher up. Now they say unit is coved under warranty for 1 year on parts BUT labor 90 days. To make things right with me she would forgo the labor cost. What a load of crap. I haven’t sent the defective unit back as I don’t Trust them as each time I call I get a different answer and a half broken unit is better than no unit at all. That what I think of Sony or it is Scummy?

I am extremely disappointed & frustrated with Sony's deceptive & cheap products. They claim high standards but fail to stand by their product. I have attempted to have them repair/replace my supposedly HD TV that has a horrible green haze all over the screen. They were well aware of the faulty issue with this model of TV but refuse to act to make things right. I will never buy purchase another sony product again & when I hear of anyone even thinking of purchasing a Sony product I will be sure to warn them of what has happened to me & many others.

I bought lens for a Sony Camera (Product: SEL35F18 35mm f/1.8 Prime Lens) on 12/19/2012 (Order Number: SW12121800351). But I was sent another totally different product. I contacted Sony, opened a case (RMA Number: R-SW12121800351-905), returned the product by Fedex (track number: [protected]), but so far I have not received my money back. The company refuses to give full reimbursement, stating they will only reimburse the price paid for the lens, but not the freight. I do not agree, once I didn't receibe the product after all. How am I suppose to pay for the freight then? It's been a month since I sent the product back to sony, and still I haven't been refunded.I do not want another product. I only want my money back. How much more will I have to wait to get my money back? You have the product, but I don't have my money. I've called you this week and was told the refund would be placed immediately, but so far, nothing happened. I'm waiting for my US$ 501, 61 refund now!

Recently i got Sony Tipo Xperia Mobile from 51st east city center Doha mall immediately after 4 days lcd screen one sidw not visible its brand new mobile when asked city center they informed i have to visit customer service customer service after investigation says its physical damage i have not dropped and applied pressure servuce center in salwa road is too pathetic response. Basically its a damage peice they have told it seems and just for lcd screen they mentioned 250QAR charge and i have to bear taxi charges itself from city center to salwa road 100+100 =200QAR on top of that cost of mobile itself is 600QAR. Pathtic response from branded company. Never ever buy goods from 51st EAST looks in the name of brand they are selling damaged items.Horrible service

Name: Aruldev P K S

Address: 59, Thirumurugan Nagar,

3rd cross, Vadavalli,

Coimbatore- 641041

Phone model: Sony Ericsson live with Walkman wt19i

Make: Sony Ericson

Last used
number: [protected]

E-mail for
communication: [protected]@gmail.com

Missed Date:16/12/2012

IMEI No: [protected].653880.7

Dear Sir/Madam

I Have lost my mobile in chennai, velacherry area. Its been stolen yesterday morning.
I got to know about your service some moments back and I am immediately sending you
this mail as my last hope amidst disappointment. Kindly help me in this regard

I bought thee Sony Xperia X2 from Shri Sachidanand N.K. Gallery Ludhiana (Punjab) on 20th May 2012 bill no-RI-3834 in 15, 000/rs. From the first day this set is having problem like warming of battery during charging, net was too slow, market place not opening, hanging, touch problem, Does not support HD video etc. Then I called thee shop person from whom I bought this cell and told him about thee problems. He told me show it in to service station in Pearl palace, Ghumar Mandi, Ludhiana. In June first time I went to thee service center, they took thee cell and also told me that it is very old phone even thee company has stopped its manufacturing now. It was 2008 model. They told me to come after a week. Even after its service thee problems did not resolved. As it was a window mobile but it was of no use for me.I again went to thee shop from where I bought theis mobile.He told me that a new Sony service center has opened and advised me to give thee mobile there for service.I went there on 25th oct 2012 and gave thee mobile with battery.The job sheet and original bill I am attaching herewith. Till today the mobile is in service center.I did not bought this mobile to keep it in service center and i am very much in problem. Kindly do the needful.
Kind Regards,
Dr. Bhawna Katia.
contact-[protected].

After i registered my complaint on 20th Oct, i was expecting a very prompt and respectful customerservice. However, the quality of customer service compelled me to escalate the matter to the Managing director of Sony India on 27th Oct. Although i immediately got a mail on 29th Oct first hour in the morning and a call from customer service person Mr. Shaswat Chatterjee on that day, however today on 3rd Nov the matter still hasnt been sorted out completely and in fact i have further received miscommunications from your end. At the first instance, i was told that a standby TV set would be installed on an immediate basis either of 22 inch or 32 inch till the time the original problem is sorted out. I just welcomed this thought but requested that since my original TV is 40 inch of size, 32 inch model as standby TV may be installed. This was agreed immediately by your officials. However, till date no standby TV has been installed and moreover i was told that i wasnt agreeable for 32 inch, and other irrelevant reasons like standby TV will be installed once i reply to the mail, etc. Request has been logged as : [protected].
I am now really frustrated and its now more than 15 days where i am deprived of TV and hence lost largely due to this for which only Sony Corp can be held responsible. I have attached all my communications in this mail. Request someone responsible to own up the responsibility to solve the matter on urgent basis.

Recently, my 55" Sony Wega Rear Projection TV model KF55E200A displays this message on start up " Projection lamp nearing end of life. Please replace lamp." From the TV manual, it says I need a Sony replacement lamp XL2400 with a step by step guide on how to install it on the lamp compartment. Alas, I found out that Sony won't sell me the XL2400 lamp unless I bring in the TV for servicing. Plain logic dictates that it just want to rip me off with the service fee. The XL2400 is available online at Amazon and eBay. Never thought Sony to be a greedy company. Never again will I buy a Sony product.

I purchased a Sony Bravia 40 inch lcd 1080p model KDL 40bx 421 in November of 2011. It began having problems in mid 2012 with flickering then the picture going dim. I had it serviced in August of 2012 at which time a circuit board was replaced. This resolved the issue. It is now October 2012 and the tv has the same issue plus it now turns on and off by itself. I am very frustrated and dissappointed with the reliability of this product especially now that my warranty will expire next month. If this issue is not repaired and resolved correctly this time, i will be stuck with a $550 .00 Dollar Conversation piece and nothing more. I hope Sony will stand by its commitment to excellence and Take care of this issue if it is in fact a defect in parts and needs to be investigated and possibly recalled. I've always loved Sony products but this issue is giving me pause.

I'm Chris Josef Perez- de Jesus, 10 yrs. old, complaining about the facing- out of the PS2. I was finding in some selling websites such as (sulit.com.ph, lazada.ph, amazon.com, eBay.com.ph, sony.com.ph, and playstation.com etc.), but, while I'm finding, I encountered some vendors selling their PS2's in some offers/prices like (in Php) Php 5000.00, Php 5300.00, Php 3600.00, Php 4500.00 (in swapping only), & sometimes even expensively, "Php 7500.00". So, I'm refused to buy 2nd Hand PS2's. The 1st thing I'd been remembered in buying 2nd Hand things is "too vigilant to be true". That's the reason why I didn't buy 2nd Hand nor 3rd Hand things, So, I've decided to buy Brand New PS2. Since today, I've been finding Brand New PS2's, 'til the minute I heard the news "PS2 was been faced- out 'coz of the very few customers finding for PS2", said by my sister. Hence, I was pulled- in to complaint about the facing- out of the PS2. I was the one of them finding PS2's. Why did they faced- out PS2? If some countries were finding PS2 since now, What will the country do if they're finding of PS2 in 1 min. become useless? As a kid, and as a costumer, just for now, will you listen my COMPLAINT, SONY, TO BRING BACK THE PS2 ONLY IN THE PHILIPPINES?

I just hung up with Sony on trying to get information about a green hue I have on my SXRD TV. The support tech actually lied to me 6 times before I was able to get 'Dennis' to admit the truth. Dennis stated that Sony has never had an 'Optical block' problem, that there had never been a class action suit on this issue, that they have never offered any kind of replacement, and the the internet had lied about all of this. I asked to be moved to a higher level and he stated that when he would transfer me that it would go to someone else of his level with the same information. How can you trust a company that lies to you right from the beginning?

I had purchases a 32" Sony Bravia KLV-32BX350 LCD four months back and the same has developed major screen faults.

Its been 2 weeks i have lodged a complaint on September 26, 2012. An engineer had visited a week back and had stated that he will order a new screen panel and replace the screen of the existing LCD.

Today they visited again and tried fixing the issue but in vain. They were unable to do so as they had got wrong panel which could not be fit in my LCD.

Its been 2 weeks now and such careless behavior is not acceptable.

I had requested for a replacement which they have denies.

Now they are stating they will be taking the existing LCD to their serive center in Thane repair it in 6-7 days and return the same.

My question is why should i suffer?

I need a replacement nehow i am not going to accept this ###.

SONY being a brand has developed fault in just 4 months. Its a shame on SONY.

I am waiting a call back and i need a replacement in 10 days failing to which i shall drag Sony India and Vijay Sales to consumer forum.