South African Airways / FlySAA.com
Reviews and Complaints

I travelled the SA036 from Cape Town to Lagos via Johannesburg on Sunday morning at 11:15am.
Though I had checked in online earlier thr young man at the check in counter was very impolite to me and refused to apologize. He delayed me 35minutes trying to prove that I needed more than the United Nations diplomatic passport to leave the country.
Immigration clearance had been hitchfree when I arrived 7days ago and also easy as I left but here was a young man who did not read or know the rules making me suffer unneeded duress. I must say generally the check in staff at Cape Town for the Johannesburg flight on that Sunday were not customer friendly or polite. I will rather travel with Ethiopia airlines henceforth

My flight was cancelled from King Shaka international airport without notice on Wednesday 26 April due to your strike. I was forced to buy an airline ticket from another airline on advise from the Flight manager in Durban airport. Due to this, I missed my meeting in Johannesburg that needed to be postponed. I was told to contact customer service and to request a full refund of my SAA ticket and expenses due to this incident. I contacted customer service, as I was advised, and received an automated response, that an agent will attend to my query in 10 working days! Then I received a second automated reply that my case with case number [protected] was assigned to Mpho Stewart, this was on 3 May 2017. To date I have had absolutely no response, no reply, no feedback and I am still out of pocket for Both the original ticket and the new ticket I had to buy from another airline. This is the WORST service I have ever encountered

Good Day
My name is Edward Hill and i work for a automotive business.
i am a project manager and i will be doing a lot of commuting between Durban, Johannesburg, and Port Elizabeth.

On the 26 April i traveled from JHB to Durban on Flight SA559 departure time 13.55. I planned that time as i needed to get back to office to present to the board of what i achieved from my meeting in JHB.
When i arrived at the airport, i found out that the plane was delayed due to the SAA strike.
I missed my report back meeting which gave a bad taste in the mouth to my executives.

I then had to go to Port Elizabeth on the 3 May . Flight SA1341 departure time 15.35 PE to Durban.
Once again the flight was delayed for 2 hrs due to the reason i was given by the ground staff, shortage of planes.
I also missed an important meeting regarding my sons school.
After sitting in the airport for over 2 hrs we boarded the plane and all we were given was a packet of pretzels to each.
I am highly disappointed in the airline and i will be re-considering which airline to book my flights from now on, although i do not want to because i like travelling with SAA.
I want to take my wife and 2 kids to JHB in November and give them a flight experience, so will SAA be able to give me a voucher for all the inconvenience and frustration and time away from home that i have experienced.

Traveling from Accra to Washington Dulles on South African Airways is so convenient. Less time in the skies, early arrivals, no cueing at Immigration and all that. I love it.

Now, the service is a completely different story. Old planes with old seats, malfunctioning entertainment system, cheap drinks and restrictive food and beverage service.

I found out on my recent trip that they claim to have won the Best Airline in Africa consecutively for the past 14 years.

With no disrespect to Africans or any ranking agency, but I thought if this is true, then we really thrive in mediocrity and lower the standards when it comes to gauging our performance!

Very disappointed. My flight got cancelled because of your own mistakes. I came on time, i paid my things but there was a little problem with my visa but it was fixed, so by the time your agents were checking the updated detail, he already cancelled. Then he got the details tells me to come back after two days with 140$? This is not right, i usually enjoy your services but today I was very angry and very disappointed. Not even for the fact that i might have missed lessons but why do i have to pay for a mistake I didn't make?

A very angry and disappointed customer

Dear Sir / Madam

My Name is Arsene THAMA, voyager # SA [protected].
Today at around 14:37 i arrived at the SAA counter to do my Travel formalities eg: Check-in and ALL. After handing in my Passport to the Check-in agent who was nicely trying to help me, I was suddenly approached by two security officers wanting to know what was my Brother who was helping me lift the bags doing near the counter.
I told them that my health condition at the moment did not allow me to lift heavy items and that he was there to assist me and they carried on asking question which became similar to me providing justification to a judge.
I told these two Officer exactly as follow: " Instead of disturbing me and my Brother here, why don't you Go in search of the loiters who follow SAA passengers from the Airport upon their arrival till their houses and then, do not only get their bags but also assault them in some instances".
The two security officers then switched on to speak in ZULU and instructing the Check in agent NOT to proceed with the check-in unless my Brother left the Check-in area.
I raised my voice and told these two security officers to leave me alone and these two agent then called even more security who came around and ALL started abusing me at the Command of Mr TOKOZO NKONYANE.
My ZULU is not good but i heard Mr TOKOZO NKONYANE instruct these security officer in ZULU as follow: MLAHLE E SGANGENI
I was then rushed into the passage by the 5 or so Security officers.
Please be advised that i Was Not only Robbed by the people who followed me from the Airport upon returning on SA 084 from Congo Brazzaville on 30 March 2017. ALL my Bags were taken from me at Gun point, they even took my shoes away from me and Assaulted me heavily and even stabbed me. I was prescribed by Doctors not to lift heavy items upon being released from Hospital.
I have been a loyal SAA customer from the first time you people opened the Pointe-Noire and Brazzaville line. I was publicly put into disrepute by Mr NTOKOZO NKONYANE.

Please be advised that i may be a Foreigner in SAA, but i am not a Criminal neither do i sell drugs or am i involved in any shady Business.

I am a Senior Staff member of Microsoft SA in a Capacity of Regional Director and authorise for mainly of my staff members to frequently travel on SAA via our MS portal through the Global Business Travel agency that operate from Port Elizabeth.

I am responsible for nearly 22 African Countries in which i run the Microsoft Business of Millions of USD Year after Year.

I am going today and will return to South-Africa on the 29 April still on SA084.

Whilst i am still chocked at how some of your employees treat Non - Zulu speaking Customers let alone your customer that i have been, I also hereby do ask myself the question why could you have made the choice of appointing a man of such vulgarity to lead a team of Check-in agents on at a company such SAA.

I take the offense explained above and that was levelled at me in a very serious light. and expect your resolution to be made with equal force.

My mail is [protected]@microsoft.com

Thanks
Arsene Thama

I am absolutely horrified and embarrassed as a South African with regard to the service I received on flight SA280 JHB-PERTH.

Firstly the flight was delayed due to another aircraft being delayed which then resulted in a change of staff (I won't bore you with the details as Im sure you are aware of this). This is not my issue, the staff that then arrived on board SA280 were noticeably upset (I don't blame them) however it is so unprofessional to let your clients see this. ( I work in the tourism industry so I know all about it)

I witnessed staff bickering at the back of the plane while waiting in line for the loo, they weren't discreet about it either. I watched many people ask for assistance and were answered in a very rude manner. I experienced this just before we took off. I was feeling light headed and asked if I may please have a water before take off (I even walked to the back of the plane as to not inconvenience anyone by having to go back and forth.) You would swear I was asking this woman to go and collect water from a spring at the base of the Drakensberg Mountains.) I got my water but with serious attitude.

Anyways, this dismissive behaviour continued throughout the flight baring one gentleman! I think his name was Xing Xaung, I took a quick look at his name tag. Always smiling willing to help at all costs, what a breath of fresh air.

As we landed I though to myself that it actually wasn't that bad... BUT then once I claimed my luggage and cleared customs I went to go and have a shower (missed my connecting flight to Melbourne due to the delay in SA).

As soon as I unzipped my bag a strong smell of red wine wafted through the bathrooms... YES 2x red wine bottles were smashed. How? I have no idea. In SA the lady at the check in counter told me as long as the wine was wrapped correctly it would be fine. (I did ask for a fragile sticker, I was denied they were appartently out of stickers- absolute hogwash.)

My suitcase is a hard case. I bubble wrapped all the wines individually as well as packing them very carefully between my clothes for extra support and protection. This just shows me that your staff do not handle our luggage carefully they must have used it as a soccer ball or perhaps dropped it from a great height. However they managed to do it WELL DONE! You have ruined a very expensive trip to Australia. I now have no clothes and have to spend and absolute fortune on clothes that I did not budget for.

I will never ever fly SAA locally or domestic ever agin. It truly was the worst experience I have ever had. I'm sure you are dying to to know what the cherry on top was, the apology 'meal voucher' we were given... NOT ONE RESTAURANT in the domestic area in Perth would accept it. Sure you can imagine how furious I am.

I reckon you should all jump onto an internal Delta, Emirates or Quantas flight so you can train your staff about customer care and well I reckon visit all their departments. It is honestly such an embarrassment to South Africa as if we are not a joke already!

Thank you for contributing to the miserable reputation we already have.

My email is [protected]@hotmail.co.za should you respond.

Regards

Tayla McCurdy

I have been a loyal SAA voyager member for over 20 years, supporting saa by insisting that our staff fly saa only
I recently booked an business Class flight to London on my voyager miles. I incorrectly booked on my first name Hennie instead of Hendrik. I tried to rectify this error online but recieved an error message. I called saa voyager today who informed me that I forfeited my booking, miles etc as no changes are allowed.‬How can they be this petty to not willing to change 4 latter's on my name? I will now loose all my hotel bookings, flights to maracesh, and possibly not attend a world class conference due to their unwillingness to accommodate a long term customer who has spend hundreds of thousands on flying saa.
‪That's daylight robbery!‬
Can't believe this bad service

Good day

I have currently been flying with SAA Airways for over 7years. I was suppose to be life time platinum 2years ago and then use changed the program giving us less miles making it harder to up hold our status.

I have received information via friends that has been traveling with me news that they where demoted. So I checked and I was also demoted. I haven't received any email or call or anything of such notification that I was demoted to gold which I think is unprofessional and bad customer service. This also means now I can only enter the gold lounge which offers basically nothing after being platinum for all these years is unfair to me and I feel like taking my business to a new airline and actually encouraging all my fellow friends to come with me.

Plus now I get less miles which affects my business but as I can see from my point of view, use just don't care !

I spend large amounts of money year in and year out to feel at the end that I am just a passenger with no value.

I feel that special clients that spend large amounts of money and fly every month should atleast no that they feel abit at ease knowing that there is a airline that actually cares about about them and deliver good customer service.

To me this is a company that only cares about money and not the customers and I will definitely be taking it further.

Hi,

I was on the SA170 flight on Saturday, 10/29, JNB-LLW. When I arrived on the tarmac to board the plane I was asked to step aside to check in my small carry on suitcase. The reason I had this suitcase with me was because it held my valuables: laptop, iPhone, jewelry etc. I really didn't want to check it in but was assured it would be fine.

When I landed, I could not find my iPhone 5s. Clearly, someone opened my suitcase and helped themselves.

I wrote to SAA on Nov 1. After a few emails assuring me they were taking care of my case, they went silent. I have emailed them repeatedly since. Nothing. I have posted on Hello Peter. Nothing.

I am not letting this go, so they had better get back to me and remedy their terrible, shoddy customer service and image they so rightly have.

Thanks

To whom it may concern. I Sue Anne Wallis tried to make an on line booking with South African Airways on their official website in order to visit my father who is seriously ill in South Africa . On Friday 3rd February, I went onto the website, chose my flights and entered all the names of myself and two daughters. When pressing continue, an error code appeared [protected] saying that a problem had been encountered and the flights would not be booked. At this stage the ticket prices that i had been quoted for were:
01/04/2017 JHB to George at 11.50am and return
17/04/2017 George to JHB at 09.20am
The amount I was quoted was 192 pounds per person,
576 Pounds in Total
I obviously then thought I had made a mistake and tried again, only to get the exact same code and with the price having increased to 627 pounds.
My mother in South Africa then tried for me and gor the same response and then my sister also tried from Moscow and got the same.
My sister then called the call centre on Saturday 04 February 2017 and asked if there was a problem with the website, of which she was assured there wasn't but was told to tell me to call the centre and they would assist without charging the call centre fee .
I then called on the same day and the call centre gentleman was unable to even get the booking made. By this time the prices had gone up and up and from an amount of 576 pounds originally, i ended up having to pay 863 pounds through the call centre with a 40 minute phone call involved due to the complexity of the failing system. And i might add it was an international call from the UK to South Africa.
This is aboslute day light robbery and false advertising. The original amount should have been held as the call centre should have claimed responsibilty for the fault of the website. I have ended up paying virtually close to two extra tickets.
I shall be forwarding this message onto higher management as this is totally unacceptable. Surely if SAA wants the business, they need to sort their website out so that people can make the appropriate bookings and not be ripped off each time the system throws out an error code and then raises the prices !
Please advise as to whom i can further extend this complaint to ? I await a reply and hopefully a refund of the extra costs incurred due to a failing system on your behalf .
Kind regards
Sue Anne Wallis

Mrs esmerilda cooks - saa booking nr: zk6qny

My father has been placed in an induced coma in south africa. I subsequently need to get back to south africa urgently to meet with my sisters and family because he is critical an most probably I will not get to see him one more time if he dies. I purchased the best option flights in our financial means to get back to south africa urgently so that I could be there for him with my family. we purchased tickets online through saa and paid for the tickets online as instructed. we also contacted the agent to confirm that there was no further complications because after purchasing the ticket we were not able to check in online. the agent confirmed that everything was in order and that the reason we were not able to book in on line is the airport had already taken control of the seat bookings because you had to pay for preferred seat. however she was not able to access the seat bookings either and recommended we arrive early and try obtain a good seat at the check in counter. at no point was I informed that I would need an australian visa as my transit flight through perth australia was more than 8 hours. although it is easy for the agents to say that it is the responsibility of the person flying to be aware of visa requirements I at no point realised that I needed a visa as I have never needed a visa for my flights through australia previously.

We arrived early on 07 january only to find that just under three hours before I had to fly - I was denied entry to board the flight because I was over the 8 hour in transit requirements in australia.in a panic we rushed to the new zealand ticket office as instructed and found I was not going to board the flight and was going to lose all the money and not get home to say goodbye to my father. at this point I broke down and my husband hat to take over dialogue with the air new zealand ticket agent. the nz agent tried to help us as best she could and even recommended we try get on a qantas flight later that afternoon which would allow me to at least meet the longer flight from australia to south africa. unfortunately qantas were not able to help because I would still need a visa because the ticket would not form part of the total ticket originally purchased. the only person qualified to change the flight plan would be a saa agent who unfortunately were not available due to the weekend. we finally managed to get hold of the saa agent in the usa who did not have any authority to change flight details except to postpone the flight to tuesday the 10 of jan. although this prevents us losing the total cost of the flights it has not resolved the fact that we still sit in the same predicament and I have not managed to meet the flight to south africa to see my critically ill father.

My father is critical and all I want to do is to be able to say goodbye to him before he pass on. this is a very emotional time for me and as someone who does not fly often I am not aware of additional conditions when in transit through another country. I feel unfairly mis-informed because, although I bought my ticket directly online through south-african airways' website we still phoned in to an saa agent after purchasing the ticked and trying to book in, who never mentioned anything about transit visa requirements. when booking in at the airport on 07 january, the air new zealand agent who was trying to help us failed to understand why the saa agent in the usa could not move the ticket from new zealand airlines to the qantas airlines as they are both partners with saa. our total ticket purchase includes qantas on the return flight so we fail to understand why this was not possible. a second option of being able to fly through melbourne to perth which would have brought the transit time within the 8 hours transit timeframe, meaning I would not require a visa, was also not able to be done for some unknown reason. however, my options are limited to contacting an saa agent only within office working hours and spending more money or losing my total flights which I think is very unfair.

I don't think this is an isolated incident, in fact, a common occurrence because at the time we were at the new zealand ticket office in a panic there was another customer in exactly the same situation. this leads me to think this happens often to the detriment of the customers financial loss. surely saa could have at least have had a pop up warning screen advising travellers that the booking is over the 8 hour transit. by telling the traveller it is their responsibility is a lack of accountability from saa and their partners and is merely placing the deficit solely on the traveller alone who might not have the knowledge of the requirements. the fact that there was another passenger in a similar predicament is evidence that this happens often. something should be done about it.

I expect an agent to contact me urgently as my situation is still the same as I am not able to get hold of anybody online or by telephone with the authority to help me during the weekend. I need to get to south-africa urgently so that I can say goodbye to my father, and although I have moved my flight to tuesday the 10th, I am still faced with the same problem. alternatively the option of flying through melbourne at 15:00 connecting to perth so that I can meet the saa flight to johannesburg at 23:15 apparently should solve the visa issue or being able to fly qantas at 18:00 to perth to meet the saa flight to sa is also an option.

Preferably if this can be done sunday 8 january, at least I might be able to say goodbye to my father.

The numbers we contacted are:
+[protected]
+[protected]
+[protected]
+[protected]

I also feel there should be someone available with the authority to assist distraught customers who legitimately are in a panic through the lack of information provided regarding travel requirements.

There is a typical saying - "you don't know what you don't know".
The general public are not specialist in flight travel, however we are still left with the access of being able to book flights online ourselves so at least the travel providers should have pop-up warning screens directing us to the right information that we are not aware of to mitigate the amount of stress that travellers are put through at the airports.

I trust that someone will get back to me urgently to resolve my dilemma and restore my faith in saa. I believe my problem can be resolved this weekend still.

I booked a flight through SAA from CT to JHB leaving 06:10 on the 02nd Jan 2017. When I got to check in I was informed that my flight was booked with Mango (1st problem) by the time I got to Mango that flight had already left and I was told that only SAA could assist seeing that I had booked through that airline (2nd problem). When I got to ticket sales there was an EXTREMLY RUDE AFRICAN woman with a very unnecessary attitude for this early in the morning. (3rd and biggest problem)
She first had the audacity to walk away whilst I was explaining the issue, came back, stared blankly at me as a re-explained. She told me there was nothing she could do (kindly note that she didn't check her system, call a friend, send out a smoke signal, nothing) however I can go to counter 30 (flight control) and see what they can do but I will definitely have to buy new tickets.

I have never in all my years of flying with SAA have ever dealt with such disrespect. It's unfortunate I didn't get her name but I'm really appalled by this kind of customer service especially from a reputable airline like yours.

I ended up having to purchase new tickets through a different airline. As a loyal and frequent SAA traveler I am very displeased with your staff members attitude.

My name is Pezo Solomon Kazadi and I wanted to know if I could get a refund for the ticket I paid for and had to replace. My flight was from Port Elizabeth to Lusaka, Zambia and apparently I booked the ticket with my names out of order using the surname "Solomon Kazadi" which is technically right as I am just called Pezo but my passport has Kazadi as the surname and my Given names as "Pezo Solomon". I didn't have my passport with me when I booked it. I had called SAA on Friday the 23rd of December when I checked it, asking if it was a problem and they said it WAS NOT as long as my names were not misspelt. When I got to the airport on the 27th and they told me I had to replace both tickets that I had. Basically everything was right and I'm still the same person with my names in the same order, it's not like I added or removed names from what was on my passport. I am unsatisfied with this as I was told 2 different things and it cost me R10100 just to get to my own country in total because of different information given to me by the same airline. I could have sorted it out earlier without having to deal with the stress and panic minutes before a flight because I was told my names WOULD NOT cause a big deal because they are all the same.

Please could you help and see if I could get a refund because it is a big waste of money to me as I am a student.
My first boarding number for the original flights was YYXB7K and my new one that I got at the airport is Y4I8SG.

Thanks.

On Dec 26th, I attempted to book a flight from JFK/Dulles to Jhb as per the advertised $660 specials. No matter which route I input it kept returning higher fares than the advertised. I then called customer service but it had since closed.
I called customer service again today Dec 27th at approx 4:46pm EST and was answered by Ken ( who was very rude and dismissive of my claim). He put me on hold for a few minutes and just returned to tell me that the fare was no longer available and since i had no reservation there was nothing to be done! I tried to tell him that the only way I would have a reservation was if I had booked a higher fare but what if there had been no reimbursement from the airline due to 'hidden clauses'.
I need an explanation as to why you would advertise fees that you cannot provide to customers. That constitutes false advertising in my opinion. Second is the very rude customer service agent...if that is the voice/face of your airline then it is not a great one for business!

Visited the saa voyager counter in cape town airport this morning 19 december 2016 at 8h00 for the consultant to update my missing miles for 3 tickets. The consultant refused to assist me despite no passengers waiting or queuing for her. She was not willing to assist nor showed any reason for wanting to help. If there were customers waiting I could understand her refusal to assist. I then insisted on speaking to her manager to complain why the consultant is not assisting me, the manager said she would get the supervisor to call me, to date no call. I have been travelling with saa for the last 20 years and to be subjected by this kind of service is appalling. The lack of assistance would force me to change airlines.In the past I never experienced any issues of updates to my voyager account why today. If your staff lack training and how to treat customers then I think you need to invest in their approachability to the public. Kindly investigate this urgently and confirm how this would be rectified. I refuse to be a victim of inefficient service.

This is the second time I have been on a flight in this month were your airlines have had no regard for time. Friday was the last straw. This flight should have departed from durban at 17.40 as I had a connector to london on virgin airlines at 9. 10. Your flight only left durban at 7 and after countless reassurances that all ongoing gates had been notified. Guess what? Bull#. No airlines were notified and we were put on your horrific airline to london. My reason for not booking saa in the first place is your aircraft is old and food pathetic. Arrived in london and no language.

I know this airlines have problems but maybe just shut the doors and stop being a burden on our economy. Sell the entity to an organization that can run it as an airline and not a #ng barbershop

Thanks once again for bringing the world to africa and africa to the world. Always late👍
Dr fatima laher

I was on flight 326 johannesburg to london (9 december 2016) and through out the flight had no entertainment. It appeared that attendants were well aware of the issue on our seats.
Upon checking with her what the problems was she calming replied that they are experiencing technical issues specifically to our seats (Both me and my fellow passenger) resulting in no entertainment through the flight
Needless to say a 10 hr flight felt like a 24hrs
This was my first time flying saa, what a disappointment !
I'm returning to sa on the 18 december 2016 on another saa flight and expect some kind of compensation for the discomfort I experienced during my flight to the uk

Good day saa;

Saa customer service
Ref:_00dw0louw._500w01riuei:ref

Currently my bag is with african express security manager in nairobi and I am trying to get the bags from nairobi to johannesburg.

This is the history:
I was travelling from mogadishu to nairobi on african express on friday the 11th of november 2016. check in started at 07:00 in mogadishu and the aircraft was scheduled to depart mogadishu at 10:30, however the departure was delayed for some reason and we only departed mogadishu at 11:40.
Due to the delayed departure the african express flight only arrived at 15:00 in nairobi and as we taxied in to terminal 2, the saa aircraft (sa 185) landed. as I climbed off the african express aircraft I immediately notified ground staff that sa 185 will be departing nairobi to south africa at 15:40 and I asked them to assist me.
The ground staff did exactly that and they said that they will ensure that my bag (see attached ticket and tag number) will be placed on the next saa flight from nairobi to south africa.
I followed up with several calls to the kenya office with promises that they will call me back, but until now, nothing, no call back, no bag.
Can you please assist me?

Then my wife went to the saa offices in durban at king shaka international airport and they suggest the following:
Please put the bag as "on hand" on the system in order for saa to open a file.

At this stage I am sending messages and felix replies the following today via email:
Dear lourie
We rea trying to send the bag but the airline handler in is refusing to take the bag saying the airline office needs to send email
To nairobi. please open a courtesy file with the airline and send a reference the other one is case file which is not in the airline system. indicate we have the baggage but the handler swissport is refusing to accept the bag.

Regards
Felix
+[protected]

I hope that you would be able to assist me?

Thanks
Lourie venter

Good day,

I'm writing this email to your office to show how fuming I am against SAA.

I wrote a complaint to SAA on the 26/09/2016 due to their incompetence and they said they will assign an agent to attend to my matter in 10 days but it has been more than 40 days but no one has called me for a clarity of my complaint.

I would like the Ombudsman to deal with this matter since no one is taking my concern so serious. I will attach a copy of an email I sent to them on that day and a case number given by them.

I will appreciate your response after attending to this message

Warm Regards,

Thandukuthula Khambule
thando.[protected]@gmail.com
[protected]

**********************
Good day,

I would like to query and lodge a complain at the same time,

I arrived at the OR Tambo International Airport for a check-in at 16:00 for my flight to Durban King Shaka International Airport which was supposed to depart at 16:55 PM, but the SAA Economy clerk refused that I do a check-in. I don't know the name, but a black man wearing specs, chubby like.

I truly wish to know what was the reason for him not to allow me because I was not even late for my check-in, I had to re-book another airline because of being unsatisfied by your customer service, I then asked for a refund but I was turned away by the Economy Tickets Officers,

Please rectify and get back to me ASAP.

Find my details below:

Thandukuthula Thobelani Khambule
[protected]
Aircraft : SA571/Economy
Ref: 3UQACW

What a bad customer service, I'm immensely disappointed and not satisfied by your service...people who were also travelling to durban who were standing behind me in the queue were allowed to board and why me...?

Your response will highly appreciated

Thandukuthula Khambule
[protected]
****

And here's the case Nr provided by them:

 
>
> Date: 2016/09/26
>
> Case Reference Number: [protected]
>
> Dear Valued Customer,
>
>  
>
> South African Airways appreciates you taking the time to share your experience with us.
>
> Your inquiry will be assigned to a Customer Service Agent, a substantive response will be shared with you within 10 working days.
>
>  
>
> Warm regards,
>
> SAA Customer Service
>