Specialized Loan Servicing [SLS]
Reviews and Complaints

I live in Panama City Fl. And after hurricaine Micheal came through we were devastated. I later heard on the radio that when a natural disaster hits like Micheal did. That people that were impacted from the storm are given a 3 month grace period. I called SLS and asked whoever it was that answered if that applied to our mortgage pymt. as well. And he curtly replied no it didnt. Now its been almost a year and almost 3 months behind in my bills
And SLS has been less than helpful.

It seemes like no matter what I pay, my loan doesn't get smaller. Awhile ago I was told part of the loan was forgiven, and I never saw that happen. The amount never shanges. What is going on with you? I have been sending payments regularly now and I have no idea where we are at with it as I get no response when I make a payment and I can't seem to be able to access my account on line as you say I don't have an account on-line, but I do. So are you a legitmate outfit or what? I will stop making paymetns again if I don't get some kind of satisfaction from someone. I see the complaints from other people are many, so I am not the only one unhappy with your outfit. You better be on the lookout for class action suits against you and I will be one of them!

I recently applied for a modification of my loan. SLS granted it but now its like I never paid a penny towards the principal since we bought the house in 2003! I don't understand how after having paid buchu money for this house for the past 16 years I still owe the same amount or more then when I refinanced it for eight years ago! Am I dumb or is that how this works question

At the beginning of last year, I need to have my loan modified because I got for 5 months behind on my payments. I had a little over 20 years left on my mortgage and now, according to SLS customer service, I have 40 years left on my mortgage and my payment is still the same. They're scamming their customers. They told me they deferred $15000 and I was only $4000 or $5000 behind.

We had our mortgage refinanced and was transfered to this company. Two land parcels, only one parcel is listed twice on their banking site. We received notice for Montcalm Co. Treasurer in Stanton, Michigan at [protected] at the end of April 2019. We have contacted SSL tax department every week since to no avail. They just add notes to their file each time but nothing gets resolved.

Our phone number is [protected]. leave message. We do not answer phone calls due to too much solicitation.

I have tried so many fail attempts to make an online payment. Originally when I called the automated system entered payment as a savings account but it was a personal checking account. So now my accurate personal checking account number is flagged as :

"Bank Account authorization declined. A previous transaction for this bank account was returned with a return reason code that indicates the bank account is no longer valid. Return code: R03"

This is so frustrating because I have spent a total of 3 hours of trying to get this resolved and received such a hard time about waiving the fee because I could not pay it online and the supervisor was suppose to resolve it in 48 hours which was not resolved.

I very much will like a phone call at [protected] because I am very unsatisfied with the level of service displayed by supervisor refusing to get on a call and having to be on hold just to make a payment with a charge. Also, trying to get pressured into making automatic payments.

Sincerely,

Sytanya
[protected]

My exhusband filed bankruptcy, didnt include our mortgage. The company found out he filed bankruptcy & put our mortgage in their bankruptcy dept.They revoked my online access & havent sent any statements since Feb, 3 months now, I call to make a payment I request my statements, I receive nothing . Their handling of my mortgage may be illegal or fraud.

I have been trying to get a copy of a payment history and a payoff for over three months .. person on the phone always sending in the mail never came say papers been fax and email never arrived the one copy the loan person did get was able to read it should not take this long to get a copy of anything.

This the wrost company ever check in into to see how many time i have called this company.. everyone keep telling the same lie

I had a whole page written but it was gone when I submitted it. That figures — that goes with sls. Sls is a bunch of crooks out to only make profits for themselves. Very unprofessional. Could care less about the person and helping the u.S. Economy. They took over my mortgage in jan 2019 and sls says I am behind more payments than I actually am. I am behind but not as many as they say. I send a payment every month certified - return - receipt so I have proof I mailed the payment. I was in the hospital 7 weeks in 12 months, lucky to be alive, medical bills over $300, 000.00. I built my home new in 1995 and plan to stay in it till I die. Sls is a very cold-hearted company. That's why the economy is in the shape it is because of company's like this and the president of the united states must know about companies like this. I pay almost $7.00 to mail my monthly payment to sls just so they can not say they didn't get my payment. Sls says they can not help. It's the lender's fault but says "they can't tell you who the lender is."
I retired from the general electric company (lamp division) with over 20 years of service and have life-time incomes, so they don't have to worry about getting payed.
If sls would think and do logical, sls would add the due payments on the end of the loan or the monthly payment be more to eventually get caught up and everyone would be happy, and sls do something more productive with wasted time and expense.
Sls probably contributes to causing a person having health problems because, I worry about my home all the time.

If anyone could help in anyway, it would be appreciated.
I hope everybody that is involved with sls has nothing but good things ahead of them. I have more I could say, but it is a waste of my time.
Help the american economy and the american citizens

During federal government furlough I called to report I had been impacted from this I was informed sls would be placing the federal customers on courtesy forbearance. I received documentation to support this stating this forbearance would cover 6 months, no deliquent charges or neg reports to credit bureau. I not only received delinquent letters but was locked out of my online access. I called in made a 3 month payment 3/19. However,
As of today 4/8/19, my third call in customer service since fed still unable to log onto account states"un viewable please call. When I called speaking with a representative she informed me the payment was never put towards my mortgage but placed in an unapplied fund. Which continues to show my acct delinquent.in lieu of the"forbearance" thats not do to end until june 2019.
I have been advised to try call back im a few days to see if my 4k payment has been applied and then request my account be placed in good standing so online access can be granted. All this is totally unacceptable. Totally misled and unvalued. I need clarity and positive resolution.

I am mentally disabled. They took advantage of me and. Add me believe they got me a super new school loan payment. They were keeping the money all for them. My federal school loan was at zero payment due to financial/ hardship and the sls company is charging me 61 a month for years for this! They pay nothing on my debt. They make you believe that they are helping you but they are ripping you off. I could have got the loan payment to zero by myself. The real school loan services said this is a scam happening all over and they are scamming thousands.

Improper handling of mortgage loan (previously with Wells Fargo); unexplained charges and fees; unassigned payments; repeatedly lost paperwork; inability to contact representatives.

Wells Fargo turned our mortgage loan over to SLS without prior notification from either company. Since then it has been a nightmare getting copies of legal documents from either company. Payments have not been applied to the loan or the principal. Charges and fees have been added to the account but cannot be explained by representatives and cannot be removed. Documents requested by SLS have repeatedly been lost despite proof of delivery, and recording transcripts requested by us have been "unavailable".

My home loan was packaged and sold to SLS by Wells Fargo... in Feb or March of 2018.. Since then my life has been a mess Every month it has been a different song nd dance to simo=ply get my loan payment made.. One month APRIL they took out 2 payments and then when I brought it to their attention they kicked both back.. The system continued to say my April payment was mand as did workers I c ould not get them to retake April payment SO HERE WE GO... This remained an issue until I went to the system mid month August and saw I owed a payment .. (HAHA) so I made it and then reg September...

OK here is my beef SLS is a company who's sole purpose is to take monthly payments FAILLLLLL !.. every month I have to call and talk to someone to get it processed and I worry each month cause of what happened...

Bottom line Since sls took over my acct it has been a nightmare and anxiety WOW awful... Having to tell their working how to do their Job I mean seriously a 2 yr old with a quarter at a gum ball machine will get that gumball...

Also Well fargo sold them my mortage NOT to previous Overages of the tax and home overs ins ( cant remember name of that) MY load is like 400 more thanit should be..
Well Fargo is on my list too they are / were // are fraudulnt also.. Decided to leave my old second mortage hanging in the wind and didn't tell me..

All in all I still have my house and plan on it.. I would like a settlement from both companies.. Oh millions out of their couffers would not hurt them.. This type of business has to stop and stop now.. I grew up in family of business accts.. school teachers and many many well grounded people

Thank you for listening

sls loan number available …

A month ago I was able to go to their web site to pay my loan. Now I can't reach them to pay my loan. I was rerouted to a site called doxo to pay the loan. I do not know what this site is. I did pay and was charged to pay with this site. I am angry about having to pay to pay a loan, this is crazy. Anything to make a buck off the public. I feel this company is untrustworthy. I had no choice but to deal with them as my loan was sold to them by Bank America. Without my permission.

I been defraud by a lawyer (disbarred). Kurt aanthony miller still my property sls is not doing anything to investigate this matter this lawyer is committing mortgage fraud all over california taking advantage of family's I report him with sls but this time this company is not respond to my complain! Mr miller has been defraud home owners and using a person name ron tu i'm making are payments on time but sls is not respond are concern

SLS is a joke. I purchased a House in March 2018 and it was sold to SLS . SLS never sent me information about my loan number or anything . I had to call them. They have been getting my checks just fine until the past 2 months. They changed addresses and I was never informed . No email not anything in the mail. I was finally able to get logged in to the website after 3 calls to SLS. Which they told me to start using explorer to get on to there website. SLS called me Wednesday(10/10) saying I haven't paid October mortgage . I told the lady I did and she said she will put a note in the system. I gave her the check number and the date I took it to the post office. That's funny I sent my check out on September 25 and now its Oct 12 and they still don't have it. SLS called me yesterday(10/11) to tell me that they were paying my taxes and that I haven't paid. I told this lady I spoke to someone yesterday and they put notes in my account. She said there are no note. Are you kidding me ! I find it funny that I haven't had a issue until the last 2 months. I signed up for autopay we will see how this goes. If autopay doesn't work I will start sending my checks with a tracking number. Maybe my checks are sitting on someones desk, so they can charge people late fees! I still have not gotton back in the mail the check I sent in September so... I have all documents and copy's of checks !so...

My mortgage went from First Franklin, then to Bank of America, and now to SLS. I have had SLS since around 2005 and had been making my monthly payments. The trouble began back in 2010 when I was diagnosed with cancer. I was unable to work for almost a full year. I contacted SLS immediately to let them know that I would not be able to make the full payment but would still try to make minimal payments. They refused my payments and sometimes they would return it and sometimes they would take it but not apply it to the mortgage. I have also been charged $15 per month since 2010 to have someone take a picture of my house. I have also have many other charges of several hundred dollars for fees, etc. I can never get a live person when I call SLS, just an answering machine. Now, SLS has foreclosed on my mortgage and my house is on the sheriff's auction on October 16, 2018. Is there anyone that can help me? I don't want to lose my house but I cannot continue with SLS either. Something has to be done about their shady dealings with consumers.
I would like a resolution of SLS being held responsible for all the past charges, past due balance of my mortgage, and have my credit report repaired, and punitive damages for time lost from work, and pain and suffering. Please add me to your class action lawsuit. Thank you. [protected]@gmail.com

We modified our 80/20 mortgage 4 years ago - with 1 mortgage company, 1 payment and NOT with SLS. For the past 4 years we've received mail from SLS, we ignore it and will continue to do so. Today I received a call from them and ignored them. The next time they call they get the name and number of our attorney. Scam artists that think they're clever.

Prior to SLS we had Bank of America, I think. BOA sold our loan to SLS maybe 9 years ago. We are currently not in default because our payments are automatically drafted but years ago we did have problems keeping up with payments. Our problem is that we have received threatening letters saying we are not in compliance with our contract due to our homeowners insurance. It's either that they show it was cancelled (which it wasn't) or yesterday, we received a letter saying we didn't have enough coverage! We had the same coverage since the beginning and now all of the sudden, it's not good enough? We also keep putting in documentation per their suggestion, requesting that the PMI insurance (which equates to almost $300 mthly.) be dropped. This request has been denied at least twice.