Spocket’s earns a 2.2-star rating from 9 reviews, showing that the majority of entrepreneurs are somewhat dissatisfied with dropshipping services.
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Spocket Inc.: A Reliable Dropshipping Partner
If you're seeking a reliable dropshipping partner, look no further than Spocket Inc. With a solid 4-star rating from satisfied customers, Spocket stands out as a top choice for your dropshipping needs. Customers praise Spocket for its user-friendly interface, fast shipping from US and EU suppliers, and a wide range of quality products. While some users have highlighted minor issues with customer service, the overall consensus is positive. Spocket is ideal for new entrepreneurs looking to kickstart their dropshipping journey with ease. Join the Spocket community today and experience the benefits of efficient dropshipping!
So far so good
So far so good. I'm new to dropshipping, so I'm just learning my way.
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Pros
- High-quality product selection
- Seamless dropshipping integration
- Fast shipping with domestic suppliers
- Real-time inventory updates
- User-friendly interface and support
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Cons
- Limited supplier base compared to AliExpress
- Higher product costs than direct sourcing
- No branded invoicing on basic plan
- Some integration issues with e-commerce platforms
Spocket Complaints 7
I closed my stores
Hello, I got scammed by someone claiming his an expert in e-commerce designing websites for Dropshipping. He made me buy a plan from Spocket. I bought the Empire plan 2 times. I had to close my first store then opened another one and closed that one too. He was manually putting sales/orders and customers to scam me. I did not have both of the stores for a month and I paid 2 times 100$ US. There were other fees too from spocket. Like 2$ US.
Claimed loss: 202$ US
Confidential Information Hidden: This section contains confidential information visible to verified Spocket representatives only. If you are affiliated with Spocket, please claim your business to access these details.
For the past few months, this company has been deducting $9 from my husband's credit card
For the past few months, this company has been deducting $9 from my husband's credit card. He just told me about the charges yesterday when we were going over our finances, which have been greatly affected by the virus. We bought a website from ***, and then we purchased Spocket's service/app from ***'s app store. We closed the website with ***, but Spocket continued to charge my husband's credit card for almost a year. Yesterday, I spoke to a representative from *** who informed me that once we closed our account with them, Spocket's app should have been disabled and we should not have been charged. Spocket could clearly see that the account was not being used as there was no activity. I am requesting a full refund of every penny that was taken from our account. I am extremely angry about this situation. We never received a bill via email to the email address on file, they were just charging us without our knowledge. My advice is to never do business with a company that only allows you to contact them via email. It's a red flag.
I signed up for a free trial and cancelled my subscription that same day. They told me that there has been no requests for cancellations before the 14 day trial period was over. I don't know what happened but I know for %100 fact I cancelled for I received the confirmation email and everything. Unfortunately, due to the high volume of emails I receive daily, my emails are automatically deleted after 30 days and I no longer have that email. Im completely devastated...*** For some reason, spocket took $198 from me the night I received my $300 and have been in tears since one of their employees told me they cannot do anything about it... I know for a fact I unsubscribed... Im completely devastated...I don't know what to do, this is all %100 true, trust me, I wish it weren't true. Please help
I signed up for a free trial and cancelled before the trial ended, then DELETED my account. They kept my card information and continued to charge me, they LIED and said I never cancelled and that they won't refund me. THIS COMPANY IS DISHONEST AND TOOK $200 FROM ME. It's sickening. This business needs to go out of business.
This business shouldn't even be allowed to run as an eCommerce anymore. For one, they make it very difficult to cancel after the trial. Once you cancel, even one day late, they downgrade you to a free account and keep the fee that puts you at the premium level. When ask, they say it's their policy. I have never heard of this type of business practice before. Most businesses would tell you that they will not charge you again in one month (which I would be fine with) but they downgraded the membership and kept the fee. Make that make sense. I honestly don't even care for the hundred dollars anymore. I just want to make sure no one else gets ripped off the way I did. Shut them down or else I'll just let my affiliates know never to use this business as an eCommerce partner at all. Thanks. If they plan on keeping the $99 they charged me, at least keep my account at Premium until the 14th of April or whenever it was that I signed up for. Not tell me they cannot refund me, downgraded the account, and basically gave me the middle finger.
I signed up for a free trial and made sure to cancel prior to the trial ending, apparently this cancellation did not go through. When attempting to rectify with a refund, as I am not intending to use the site, I was denied even when explaining the struggles to spare this $24.99 at this time for a website I will not be using. I’ve never heard of a company not refunding an unwanted subscription. I see others are having this same problem and the best they can do is request proof with screenshots of attempting to cancel. Why would anyone take a screenshot for proof of cancellation in the moment if they expected their account to be canceled and didn’t foresee future issues? I think this business can be a little more lenient with customers, especially during these trying times. When canceling my subscription this second time around, I made sure to delete my credit card so I wouldn’t be charged again.
I signed up for a free trial and canceled my subscription on the same day
I signed up for a free trial and canceled my subscription on the same day. They informed me that no cancellation requests were made before the 14-day trial period ended. I'm not sure what happened, but I am certain that I canceled because I received the confirmation email and everything. Unfortunately, I delete my emails automatically after 30 days due to the high volume I receive daily, so I no longer have that email. I am extremely upset about this situation. Spocket took $198 from me the night I received my $300, and I have been crying ever since an employee informed me that they cannot help me. I know for sure that I unsubscribed. I am devastated and don't know what to do. This is all true, believe me, I wish it wasn't. Please assist me. I need help with this issue.
Spocket customer support has refused to offer support in regards to an exchanged product for a different size. I have been in communication with 5+ different members in their customer service department who have given me the run around and not following up with me on my issue.
Deceptive cancellation practices make it seem like the consumer has no way to cancel. Instructions in FAQ are not the same language as on the page. No actual cancellation button only a "Downgrade" option which does not indicate also acts as cancellation, requires a 100 count text field to be completed, and provides no confirmation of account cancelation. I was charged for their deception and they have refused to assist even though I never even used their application outside of the trial period and did not implement their content on my final site.
I was charged $99 for Spocket as a reoccurring service. I’ve never actually gotten a chance to use the free trial as ***. I went to cancel and was already charged. That caused my bank account to go into the negatives. When I tried to solve it with the company they refused to refund me.
Is Spocket Legit?
Spocket earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Spocket. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Spocket has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Spocket.co has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Spocket.co you are considering visiting, which is associated with Spocket, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Spocket have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Spocket website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Spocket has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Spocket protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Charged money without any notification
On march 10th 2024 I was charged money without my consent. I did not ask for no subscription. I can not afford it npr qill I use the service there is no easy explanation on how to cancel subscribtions and nobody told me that I will be charged the money as soon I have something in my bank. I want a refund immediatelly
SPOCKET #E5B19D8E V7X1M8 VANCOUVER
PIRKINYS 516793*5694 2024.03.10 99.99 USD VALIUTOS KURSAS 1.091713, VALIUTOS KEITIMO MOK 2.24 EUR (460491) SPOCKET #E5B19D8E V7X1M8 VANCOUVER
Claimed loss: 94€
Desired outcome: Please refund
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Spocket 59.99 plan
January 24th 2024 Hello, so I received a $59.99 charge from you all. First off i cant seem to login. Also ill just be honest, i am new to e commerce and im pretty sure the only was this happened was by the shopify store i set up. I received an offer for $1 dollar a month for 3 months..anyways you arent shopify and i know that now..but when i realized i...
Read full review of SpocketCharged Money With No Membership
9-20-23 7:30 am I was charged to my Bank Account $30.00 Log on to my only Spocket Account which is, [protected]@gmail.com, Received a message from that email saying there’s no membership attached. Then i tried my Personal email, [protected]@icloud.com and i don’t even have an Account with that email. Please help me fix the issue i don’t know what’s going on but I’ve gotten money taken from my Bank with no Membership/Subscription added.
Desired outcome: Disconnected with Spocket with a $30.00 Refund. Please and Thank you.
I was paying monthly for this service for their most expensive EMPIRE PLAN for my ecommerce store
I was paying monthly for this service for their most expensive EMPIRE PLAN for my ecommerce store. After several months I've determined it was poor return on investment and I removed my payment method and removed the app and all products from my store in which I was using from this service. Two days after deleting and removing everything including my card on file, they charged me $99 USD for services I have cancelled. Their website practices are unethical because they trap their members into their subscriptions with no way out on the website whether you delete it or not. I sent a message to their support team the night i cancelled and need help removing everything properly and it took two days for a response. In which this is when they decided to charge my card that i had previously already removed. They are not cooperating in the refund process and this is bad business practice. I simply want my $99 Dollars back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I sent a ticket to support and it reached the engineering team and they took too much time almost 2 days and still no one replied. I mentioed that my store is not operational as of this issue but still no body cares. I will search for alternative options
I’m being charged for a subscription I don’t even have. I have the free plan, how do I stop this and it’s not even like I can take my debit card off. It doesn’t let me. I need help please this is theft. This is the second time I’m being charged
About Spocket
Unlike most other dropshipping platforms, Spocket is designed to help businesses source and sell products that are not only unique but also of high quality. Its extensive database of suppliers features thousands of vetted suppliers who offer a range of trendy and exclusive products in various niches.
One excellent feature of Spocket is the ability to integrate the platform with some of the top e-commerce platforms like Shopify, WooCommerce, and BigCommerce, making it easy for sellers to create a beautiful website and start selling their products in minutes.
Spocket enables sellers to enjoy high-profit margins as suppliers list their products at wholesale prices. Therefore, businesses can purchase the items at a lower cost and sell them at a higher price, making a considerable profit. In addition, suppliers ship products directly to customers, which eliminates the need for inventory, shipping, or warehousing.
Spocket is a transparent platform that allows businesses to collaborate with suppliers without any hassle. With its comprehensive review system, every supplier on the platform is thoroughly vetted, ensuring they’re reputable and reliable. Similarly, Spocket guarantees that the suppliers will deliver goods within the agreed timeframe, providing a seamless shopping experience for customers.
In summary, Spocket is an excellent choice for entrepreneurs looking to start an online store and increase their profitability. Its vast selection of products, collaboration with reliable suppliers, and ease of use make it a top choice for anyone looking to venture into the world of e-commerce.
Here is a guide on how to file a complaint against Spocket on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Spocket in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Spocket. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint against Spocket on ComplaintsBoard.com.
Overview of Spocket complaint handling
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Spocket Contacts
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Spocket phone numbers+1 (628) 500-7722+1 (628) 500-7722Click up if you have successfully reached Spocket by calling +1 (628) 500-7722 phone number 1 1 users reported that they have successfully reached Spocket by calling +1 (628) 500-7722 phone number Click down if you have unsuccessfully reached Spocket by calling +1 (628) 500-7722 phone number 0 0 users reported that they have UNsuccessfully reached Spocket by calling +1 (628) 500-7722 phone number
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Spocket emailsSupport@spocket.co100%Confidence score: 100%joinourteam@spocket.co98%Confidence score: 98%Support
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Spocket address100 1090 Homer St, Vancouver, British Columbia, V6B 2W9, Canada
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Spocket social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 12, 2024
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For the past few months, this company has been deducting $9 from my husband's credit cardRecent comments about Spocket company
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