SportsDirect.com
Reviews and Complaints

Dear sir/madam.l have been to your Orpington Store today to collect the Puma golf shoes l ordered from you. l only realized these were not a stock item when l tried to remove the delivery charge but could not.l paid for them including postage and then shortly after realized and tried to have them delivered directly to me.This could not be done even though it was not a confirmed order.l paid £42.99 for the shoes plus£4.99 delivery.When the shoes arrived l took them home to try them on and found them far too small.l always take a 42.What has really made me angry is the Puma box they arrived in was clearly marked £25.This really is not ethical or good business practice.
l look forwards to your comments before deciding weather to report this to the office of Fair Trading.
Regards Leslie Easton

I ordered some items from Sports Direct recently which were discounted by 10%. However, this 10% discount was cancelled out at the payment stage of the order because I applied a £10 gift voucher as part payment. I was only made aware of this AFTER the remaining amount had been deducted from my credit card. Sports Direct have since told me that I cannot use a gift vouchers against sale items, and have refused to refund me for the gift voucher I used, despite the fact they would have deducted the exact same amount from my credit card without it. They've more or less told me to go away after numerous email exchanges. This is the final straw for me after a list (as long as both arms put together) of complaints about the unethical business practices of Sports Direct. Sports Direct don't care about their customers (nor their staff). They're not even competitively priced any more. There are plenty of other retailers online nowadays who are far more consumer aware. I urge all potential customers to shop around more, in the hope that Sports Direct eventually close down.

On Tuesday 17th November I ordered 1 Karrimor urban jacket for my nieces birthday present ( order reference number SD4000020956570). Payment was taken from my credit card the same day. I ordered online and wanted delivery to the Preston store. The order said 2-4 day delivery. I received confirmation of my order and payment and was informed I would receive an email telling me when it was in store. I had made arrangement to go to Preston the following Sunday - 5 days after ordering. This a journey of around 30 miles. As I had not received an email as above I called in to enquire if it had arrived and was informed it had not and would probably arrive the following day. I was not pleased with this as I would have to make a further journey to Preston with resultant extra petrol costs and also my nieces birthday was upon me and she would therefore not be receiving her present. To add insult to injury I then received an e mail from Sports Direct asking for a review on service ! At that point I restrained myself from complaining. The following day I contacted Sports Direct by email enquiring about the whereabouts of my order. After 2 days I was informed it was in transit to the store which I already knew. On Saturday 28th November I received an email informing me my delivery was in store - I have only today 2nd December been able to travel again to Preston to pick up my jacket - this is 1 week after my nieces birthday. Whilst I appreciate this is a busy time of year I find it extremely irritating that I am assured on ordering delivery will be 2-4 days but I am only in possession of the jacket 2 weeks later and at some expense to myself. I will think twice before ordering again.

Our payment for under 18's is £3.79 an hour... In those hours we keep the shop tidy and make sure the products are displayed correctly. After our shifts end we have to make sure everything is clean... Including the floor. Our manager makes us use wipes on the floor to get marks off. I wouldn't mind doing all of this if my wage was higher but we are not paid enough for slave labor. The attitude towards the staff by the Managers is appalling! Our manager gets angry with us when we are unable to work because of SCHOOL! Well i'm extremely sorry if i actually want an education to get me further than sitting on the shop floor for the rest of my life.

Bought a large selection of tracksuit bottoms for my son but as he was not with me I checked with the assistant before paying that I could get a refund as I was only buying so many so he could try them on and choose the best fit. She assured me I could as long as I had the receipt. I even checked I would get full refunds as some items were at sale prices and she again assured me there would be no problem. Back in area following week with receipt and returns only to be told Sports Direct only do credit notes! Called for Manager who summoned assistant who denied everything (obviously!) so Manager said she didn't say I could get refund and that was the end of it... Unbelievable Customer Service - that may have been my household budget for the week. How do these companies get away with it?

06/02/2015. 16.16 am applaud by staff and health and safety regulations. I was visiting the high Wycombe branch of sports direct with my 5 month old son at 14.10. 062/2015 The manager ' I did not know at the time of the incident ' jumped up high to knock down the trainer regardless there was a step ladder free of use a few feet away, he failed to catch it, it landed just below my sons face while lying down in the pushchair. He said " sorry" and walked away. So I asked a different staff member to call the manager. I was shocked when he announced he was the manager. He gave me another un sincere" oh sorry" I am very upset and angry with the manager. I did not feel in any way he's was generally sorry. So I would like to complain to head office but I'm finding it difficult to get in contact with them.

Do not I repeat do not shop at sports direct either instore or online. Bought my son a tracksuit from there with a faulty top. They only refunded the top saying it was our choice to wear as a set. They sold as seperates (Great ploy. Customer services in store worse than useless with manager telling me that they dont do goodwill !. Senior management dont care less dave. [protected]@sportsdirect.com mike. [protected]@sportsdirect.com wouldnt even bother trying to email them... They wont respond. Stay away from them do not I repeat do not shop at sports direct either online or instore.

My father purchased 2 bikes for my daughters for Christmas online through sports direct. When they arrived one bike was missing the saddle and stem. Was told to ring the usual costly 0845 number but guess what, no answer! After many emails back and forth to customer services my father was told to pack up the bike and spend a day waiting in for then to collect it. He decided not to bother and went to his nearest store at monks cross York to see if they would give him a saddle and stem from their stock. They didn't have any but told him to pop in a week later. I popped in a week later instead and there on a stand was the bike we had bought. I explained I just wanted the saddle and the helpful lady said she would ask her manager if she could give me one. The reply was no but to ring that flaming 0845 number which I refused to do. I asked the assistant if she could ring head office so I could speak to a human being. Unfortunately the human being was insolent, rude and had zilch customer service skills! I might as well have been talking to the speaking clock who would have made more sense. I have come away with no saddle just a 'yeah I'll email your father to arrange reimbursement' so WE can buy a saddle. I vow never to buy from sports direct online again which is a shame as I have spent a lot of money with them over the years. My partner is on the verge of going into a store and taking what is rightfully ours off a bike. I am furious as I have worked in customer services for other companies and would bend over backwards to help customers so we didn't lose their custom.

I logged in the site SportsDirect.com to make an order as I have done before. Then I switched the currency from GBP to EURO. Added 5 items in the basket (total cost: 54.57 EURO) and proceeded to order where I chose standart delivery for additional 3.99 EURO. Grand total became 58.56 EURO as expected and completed the order for which I received a confirmation mail (attachment_1.png). What I did not expect was the bank statement where it was written I was charged with USD currency (attachment_2.png). The bank account native currency is neither EURO nor USD, but BGN. It is calculable that if I pay 58, 56 EUR in the equivalent in local currency (114, 72 BGN) is about 8% lower than when paid with 79, 42 USD USD (equivalent to 125, 05 BGN). That's why I chose EURO in first place. Until the chekout I never saw a hint about paying in other than the chosen EURO currency.
Two days after I have written about this problem to [protected]@SportsDirect.com (because I have never saw other method of contact with them) I noticed anoterh anomaly: The placed order (attachment_3.png) in status 'Awaiting Courier Pickup' seen in details now costs subtotal 62.56 EURO (attachment_4.png) as if I had chosen express delivery for 7.99 EURO. They have still not contacted me but I see a pathetic try to fix things up and make me bear the guilt.

P.S.: My personal data in this report is minimized to Name, order number and order contents. I think it would be enough to identify the problem correctly. However if you need more details contact me the mail address I left on the address field in this form report and I will help with anything that could lead to a better outcome.

n October 2014, I purchased a Karrimor Long Down Jacket/coat for my wife, from Sports Direct in Borehamwood. I paid £69.99 (reduced from £139.99). The coat tickets stated inter alia, that the coat is "Water Resistant".

This weekend, my wife and I were shopping and we were caught
in a rain shower. My wife complained that the water had gone straight through and she was wet under the arms and around the shoulders. We had been sheltering from the main downpour and having waited for the rain to subside, we walked across the road and down a turning to the car. I do not expect the coat to be waterproof but I also do not expect at that price for a coat to literally allow all the water to penetrate, especially when it clearly states "water resistant" Quite simply, it would be ridiculous for my wife to not wear the coat for the whole winter for fear that it may rain.

This afternoon at approximately 12:20pm, I took the coat (including the original bag, tickets and receipt) back to the store in Borehamwood. My intention was to either exchange (if the coat was faulty or to pay more for a better quality one)I initially spoke to a girl assistant who was very polite and called a lady of senior authority. This lady was also polite and called the Manager; Chris. He immediately said "the coat is not waterproof" I said that I knew that but explained that this was a shower and we were only in it for a few minutes. I also said (as I had previously explained to both the ladies) that I was not looking for a refund but either an exchange as the coat may be faulty or a higher priced item that is both warm and waterproof that I was prepared to pay more towards. Again, the manager said that he was not prepared to exchange as in his opinion "the coat is not faulty" He then said "how do I know that your wife hasn't been standing in a shower for 5 hours"
I said that that was a ridiculous comment to make and his response was "It is my word against yours"

Even if we put the issue of whether or not there is a fault with the
coat aside. For a Manager of a store to speak to a paying customer in that way, is disgraceful. Not only that but he didn't even think to offer a replacement or even to show me an alternative. He was quite simply adamant that he was not going to offer me anything, even if I was prepared to pay more.

The fact is that the coat does not resist water, despite the fact that
it clearly states on the ticket "water resistant" It leaked straight
through to my wife's clothing and the manager was down right rude to me in front of other customers. I then told him that I was going to make sure that people get to know about this He
then responded by saying "get out of my store or I shall call security to have you removed". I know for a fact that Managers of proper and prestigious stores would have substantiated the facts and then dismissed the manager.
I certainly would have thought that a Store Manager would be polite, helpful and try to promote goodwill. Chris (he refused to provide his surname, advising me that he was under no legal obligation to do so) quite clearly did the opposite.
It is very evident that the company do not care about customer care and have their managers enforce that policy. They want your money and have all become very rich on taking it. One of the other commenters had it right when they said that the store staff are unhelpful, the merchandise is low quality and at a low price due to the fact that they own the brands so that the RRP price is actually misappropriation. Perhaps there is a legal argument or case here?

it is most shocking discovery after purchase from sports direct as my delivery has been not delivered and yet claimed as delivered and also they are trying to steal my money paid for those items. not responding to many emails and intentionally misinterpreting those emails when rare response seen. They force you to call them at 0844 number to cost you more and also most worst customer service with full of racist and thieves

I placed an order online for some football shirts, I specifically placed the order 2months in advance due to the world cup coming. I received an email advising that the delivery would arrive on the 06/06/14. After waiting for the date to come and not leaving my house all day I received another email advising that they had run out of stock and I would not get these items.
I find that this is a very poor service and inconvenient as they should check their stock before hand and advise customers that they will not have any stock. In future I will not being using sports direct again.

I would like to file a complain on the manager of Sports Direct who was on duty in the Cribbs Causeway on Sunday, 01/06/2014. I bought a pair of Karrimor Running shoes on the 30 May 2014, and wore them on 31 May 2014. They were really uncomfortable, and my toes bruised after wearing them for an hour. (My nails were properly clipped so that wasn't the problem.) Therefore, I brought the shoe back for an exchange on the 1st June. The manager was called and I was told that the shoe is not in a saleable condition. I was really surprised as I was told differently at the till 2 days ago by the staff that I am entitled to an exchange if I am not happy with the shoe. I was very calm and told the manager that the shoe is in a clean condition and I couldn't wear the pair of shoe as it will cause me serious sport injury if I do. The manager was very rude and raised her voice saying that it is my own problem and I should have noticed it when I try it on. She also repeated raising her voice that it was my mistake to wear them outside and she will not be able to re-sell the pair of shoe which is muddy. (The shoe is in a clean condition, FYI and not muddy at all and I only wore them for an hour). That is truly not the way a manager should speak to a customer. It is very unprofessional.

To be shouted like that in front of so many other customers, was truly embarrassing both for my husband and my 8 yr old daugther ( who said she will never return to Sport Direct again). Seriously, I do not know what can I do with a pair of trainers which cause pain in my toes. Couldn't Sports Direct be more understanding with the need of the customer? I felt that Sport Direct could have been clearer and more specific in their exchange policy. Most important of all, please employ some manager who can explain it in a more appropriate and kind manner; not repeatedly shouting that it is the customer mistake which is not. And also, I shouldn't be mislead to believe that I can exchange for another pair of shoe if I am not satisfy. This is NOT the case at all. Sport Direct should change the exchange the policy to include the discretion of the manager.

I really do hope Sports Direct will take action on this Manager as it is really bad for the reputation of the store. I will take this matter to the consumer bureau if no serious action is taken to look into this. I am very disappointed with the service, especially the manager and the unclear exchange policy.

Visited the merryhill store today 24/05/14. My son asked for a size shoe.. The store staff came back and said they had none of that size so was asked about a different style of shoe but was ignored by both the staff member and department manager and when I said we would look for a different store they both ignored us.
Service was terrible will not visit that store again, even though its my closest store and have spent a small fortune in there. NOT HAPPY WITH MERRYHILL STORE

i visited the sport direct store in wood green london n22 on tuesday 10 /12/13 . when i entered the store the security gard in the store asked me to remove my hat. i told him i could not remove my hat cause that was again my religion to expose my hair. also there were muslim customers in the store which has burkas on coverining their face and he did not approach them. he them call the store manager, whom is another african man like him self. both of them has been descriminative and the manager who is an african man, says i dont have to spend my money in the store, cause they dont need it. these people should be removed from customer service and management with imediate effect. i will also be logging this complain to the newspaper if your board does not do anything about it. they are discriminative against thier own kind. its disgraceful.

I ordered over 180 euro of products from sports direct, I received my order, my chlids new football tracksuit was sent out and i was charged for an item on my invoice that i didnt order or receive, i am very annoyed about this and i dont intend to stop at them until they sort it out
My Complaint reference number
Reference: CAS-363446-K8R6H6

I saw in the Sports Direct website a good offer for a set of fins, mask and snorkel. They come in range of sizes and the one I ordered seemed a bit loose. I went in store and tried a lower size and it fitted perfectly. I broght all my receipts and everything. Of course I hadn't yet used it so everything as just as it was delivered. The store employee was happy to do the exchange ... BUT If I paid the difference in price. Online it's £6 cheaper than in-store. I said this doesn't make any sense as I have the right to return the stock and /or ask for a replacement for free. If I do it by post it'll cost me and the company money for the shipping. This way is pain free for both. As two employees couldn't workout the system I asked to speak to the manager and got the same asnwer from her.
As this didn't make any sense to me I called Customer Service when I got home (i had to use Google to find the number as they don't provide a telefone number on the website and there are preset e-mail headings which didn't match my case). The Customer service rep told me the manager should've have made the exchange!

Next day I went back and asked them to call the customer service, but they refused to do that. When I tried I found out they were closed on Sunday. And so to date, they have refused to make the exchange in store whithout me paying the difference between the store price and the online price for the same product.

On 15th of June I have gone to the shop and made a purchase of 8 items.
Unfortunately I was holding my cash in hand and the cashier whom I can identify but don’t know his name has seen this. When I got back home and checked my items and the receipt I realised that I have been charged an item twice. So i bought 8 items and was charged for 9.
I went back to the shop the next day and talked to the supervisor of that day, 16th of June. He asked that he kept the receipt and my details and would get back to me the next day, Monday. Thankfully, I was already a bit suspicious of the events of the previous day and didn’t let them keep the receipt or by now I would have been cheated by the Sports Direct Islington branch staff twice!
He promised that they would check the camera and this way they could be sure I was not lying. That would have been an acceptable solution if only it was delivered…
5 days went by and I didn’t hear a word. Today I called the head office as there is no direct line to the store available and I was put through a member of the staff. I asked him about my case and he hung up on me when I asked that he gives me his name. I had to call again the head office and wait until I am put through to another member of staff. This time I asked for their name in advance, and I was helped by the manager who wouldn’t let me know whether it was him that hung up on me or some other person. Needless to say how rude and frustrating I find this behaviour to be.
The manager he knows nothing of my claim/case and that he didn’t have my details, that nobody has checked the cameras and all in all he’s confirmed that they hadn’t been looking into the matter as I had been promised. I suggested that we sit down and see the camera together but he’s told me this is not possible due to security reasons (this means nothing) and so I promise to God, if I go tomorrow and am unable to collect my money I will call the police in the store and demand that the camera footage is released.

Sports Direct stated ready to ship for a long time?
I ordered 4 football shirts in Sports Direct, it stated ready to ship in twwo weeks ago (11/5/2013), today is 26/5/2013, it still stated ready to ship, i called their customer service and email them many times, its same answers: your enquiry processing, and then keep me waiting... i will leave UK a long time after a week and one of the football shirt is the gift to my best friend... i'm thinking how to do. What is the longest time of SD delivery takes? whats happen of delivery when it keeps status ready to ship? Any suggestions what should i do? (i don't wanna ask SD customer team again, it won't be helped.) Thanks everyone looking my question!

I've placed my order 04.03.2013 and according to the tracking system was delivered to Riga, Latvia 12.03.2013 (pretty fast by the way). But thanks to DHL Latvia my wife received this package 27.03.2013 after my mailing with the sportsdirect and DHL. On my 3 e-mails sportsdirect didn't respond at all! DHL was sure what they didn't receive for me any package. But finally my wife received. She opened package and was very shocked! Instead of few t-shirts and short inside the package was one pair of thermal pants, shirt and cup! Now, I must send back items which I didn't order at all at my own expenses! As I understood, sportsdirect not going to cover their mistake. They call it: exchange of items! I can not understand: what kind of exchange could be in such case if I still don't receive my original order. I can understand wrong sizing etc., but in my case not even single item match my order! Communication with the sportsdirect is very poor. Looks like they simple ignore me...