SportsDirect.com
Reviews and Complaints

I have made an order with www.sportsdirect.com and made a payment via credit card. After about a month I have contacted the shipping company and was told that the things were shipped back because SportsDirect has not provided them with our contact number at their request and were told to ship the package back to sports direct.
We have, upon filling in the form on their website, left the contact number.
When I found out about this I have contacted sports direct via email they have provided on their website. There was no reply for some time so I found their Facebook page through which I have sent a complaint message. After a few days i have received a reply which stated i will be getting the refund via cheque since they could not refund it on the credit card. Upon getting the cheque I was told in the bank I have to pay the bank fees which end up being about 1/10 of the whole sum. I decided i should not have to pay for it so I contacted them again via Facebook (since that was the only place I got a reply from); no answer for a few days. I wrote an email to the customer service email but no reply again. After some time of no reply I made an international phone call to the their CS. During the phone call I was told I will be reached that same day by the team leader to have the issue resolved. That didn't happen, so I phoned them back the next day when I was told that cheque is the only way I could be refunded according to company policy. I was also told that the refund problem could be theirs. Again a mistake made on their account for which I should pay the banking fees to cash in the cheque plus the 40day waiting period to get the money.
I have never had any problems with any other companies making a refund on the credit card.
Not happy with the answers I got I asked for a supervisor's email to have the issue brought to a higher level.
I wrote another email, and didn't get a reply for another 10 days after which I made another phone call where I got to talk to a third person that had no idea what I am talking about (even after I gave her the order number). I had to resend all of the emails and hope that things will be resolved. Well that didn't happen. I got the same reply that the only refund I could get was via cheque.
I am not satisfied with that since it was their mistake on all accounts: firstly- with not providing the courier with contact number
secondly- with not refunding via the credit card, even though it states on their site that all of the refunds will be made the same way payment was made
thirdly-they were referring me to the free email customer service when I asked for a refund for international phone calls I had to make since I have not received any responses to my queries. I made those phone calls because there was no movement via email.
So now I am asking for the funds to be refunded on a credit card and that I be refunded for international phone calls I had to make.

I RECENTLY SPENT £50 IN A WELSH SPORTS DIRECT STORE AND ON ASKING FOR A 5P CARRIER BAG WAS TOLD THEY ONLY SOLD CANVAS BAGS. THE CHEAPEST BEING ABOUT 59P. I THOUGHT THIS WAS WRONG AND HAVE BEEN TOLD THAT THE STORES ENCOURAGE EMPLOYEES TO PUSH THE CANVAS BAGS IN ORDER TO HAVE THEIR HOURS ( THE EMPLOYEES' HOURS) INCREASED. THIS IS ILLEGAL AND THIS PRACTICE SHOULD BE STOPPED IMMEDIATELY!
YOURS FAITHFULLY
[protected]@hotmail.com

I ordered some items on the 1st Dec thinking that they would arrive in time for Chritsmas, they did not and still have not. I contacted YODEL who informed me that they had been delivered and that my dispute was with Sports Direct. I eventually got through to them 45 minutes later and a costly 0845 call. I was told they would look into it. Three weeks later, nine emails later, two posted letters and 15 phone calls later I still got either an answer phone or no answer. UNTIL I rang [protected] as usual but requested 0 for reception and bypassed the totally incapable customer service team. The receptionist naively gave me the name of head of complaints:
Michelle Simpson : Extension: 2426. The COE is David Forsey and his PA is Lauren Rooke on Extension 2490. Eventually Michelle Simpson did answer the phone and after me totally throwing my toys out my pram did agree to look into it. I have to say as head of customer services she had little power or knowledge when dealing with such a complaint. She did however, come back to me later offering a refund but with no real explanation as to what had gone wrong. Anyway, I had also reported this to PAYPAL as that was my payment method. I have found them to be totally efficient and this evening saw that the money for the items has been refunded.
I suggest that if you have a similar problem that you bypass the queueing system with their customer services. Go directly to Michelle Simpson on [protected] Ext: 2426 or email her on michelle.[protected]@sportsdirect.com at least that way, as head of customer services she will see how inefficient her team are and may address the problem so there are less cases like mine.. Totally frustrating...

i purchased a order worth 30 pound over 4 weeks ago. still waiting for it. told it would be redispatched via courier. still waiting. this is to warn you that if you do speak to customer services about online orders they will give you a load of bull just to get you off the phone. these item cannot be bought instore as they are for a larger person. why dont they hold a few items like boxers instore. or why cant you order instore and then you collect when ithe item/order has arrived. this is so much better. mike ashley sells from large retail outlets surely they could hold orders in these places. and also it wont cost £3.99 (standard delivery charge) to collect in petrol used. since they have used this yodel company it has been nothing but grief when it comes to delivery.

Tried on some swimming costumes in this sports shop. There was only one. Saloon door type cubicle on the shop floor. I was a bit unsure about it so put my clothes over the door so people could see it was occupied. A tall man came close and peered in when I was totally nude. I realised that any tall person could see in and there was nowhere to hide as the mirror was placed facing the door. Sportsdirect Oxford has not responded to my complaint and I have no evidence that my peeping tom was deliberate so it is not al ice matter. Just a warning then that this shop is not what it should be,

I have been into a store to try and exchange a pair of sports shoes that are incorrectly sized my son measures a 7 and the boots are a 7 however he needs a 9 ! in these boots I have no receipt as my sone had chosen them from the internet and they were a gift from a relative. I tried to exchange in store for a larger size (the shoes are there own make and it says sports direct on the box) I was also going to buy other items in store so did not want any cash or credit note they would have made extra money out of the transaction. However because I have no receipt and they were a present they will not do an exchange. I was told by the manager that I would have to contact my elderly relative and get a copy of her bank statement! but if she had used cash then no refund or exchange. The assistant said she was embarassed at the amount of complaints they get and doesnt know what to say to people anymore. DO NOT BUY FROM SPORTS DIRECT VERY POOR. In these current times you would think companies would be bending over backwards to help people and retain customers.

I am writing to complain about the Store Manager in Watford who refused to give me a Credit Note or a refund for a Pair of Damaged [protected] Lonsdale Kendal Trainers purchased 2 weeks ago
They have only been warn 4 times and the soles are breaking off and damge to stitching above
The store Manager refused to give his name but gave me 171537 as his reference.
The Area Manager had just gone out for half hour and the Manager refused for me to wait and told me to contact you then with the centre Security asked me to leave the store.
I even experienced abuse from his Assistant Manager to my concerns.
I only managed to find a number after seeing information on complaints an 0845 number which cost to much for me to be left on hold..I have emaile them 3 times and no response

I ordered two pairs of shoes and an upper and lower for cricket. i paid in full for all the 4 items but when they emailed me about the order dispatch, they only dispatched me 3 items. i contact customer service and they appologized and said, the item was out of stock and refunded for one item. on 16th of june i received the parcel. when i opened it, there were three ladies shirts and a pair of ladies trainer shoes and there were two bills, one for my order one for someone else. again i contacted customer service to compalint about this wrong dispatch, but till today i did not receive any response from them. i emailed them 4 times but still no reply. i missed my two cricket matches, because i had no clothing for cricket. the one i was using before was damaged. i play cricket for a club on saturday and sunday, and i missed these matches. playing each crcket match is very important for me. it matters my experience and repotation. i am a stubborn person, i can't borrow from someone else and the cricket club has ordered my kit but it will take time to arrive. now i am very depressed with sports direct's customer service. dont have enough money to buy from some where else as i spent my money on my party. now dont know what to do.

I bought a brand new pair of Adidas trainers last week for 34.99. Now I've worn them 2 times and the back bottom of them are peeling away. It looks like both sides are almost coming away after 2 days wearing them (No extra-curricular activities, just walking). Picture included.

Do I have a right to complain and ask for a new pair? All my friends in retail say I definitely do. I went to the shop and the Manager said "Adidas would laugh at him" if he tried to return them.

Do I have a case or should I just glue them and put up with it?

Thanks

I have a complaint regarding SportsDirect's awful internet shop and consequential lack of customer service. And it seems I am not the first either. No wonder they have no phone number, address OR actual information regarding complaints although their website falsely offers a chance to find it. I assume after so many complaints they have had to remove this from the website.

Today was the third time I have written to them via email with ZERO response. It is now day 4 after I placed my order with 24hr delivery and nothing. I had to call DHL to find out exactly when my parcel would arrive - apparently not such an urgent service after all - and they have advised me that as I was not able to receive the package (which might I add was attempted to be delivered at 9PM to my OFFICE) it is now sitting pretty in the Redhill depot.

Fabulous.

SEEING AS I SHALL NOT BE HERE OVER THE WEEKEND WE HAVE A PROBLEM. If I had ordered the package to my home address this would be fine except seeing as I booked and paid for 24 hour delivery one would assume that one should request the item to be delivered to the office as one would be in the office the next day when one ordered the item on Tuesday and asked for 24 hour delivery... right?

I expect a full refund of my £5.99 shipping charges, a reply to my email from a human and if possible a pair of trainers.

I will not be using their online or retail outlet shops again. Neither should you, they cannot be trusted and will rip you off

HI...SORRY TO TELL YOU ABOUT YOUR BAD SERVICE...I BOUGHT SOME ITEMS FOR MY SONS BIRTHDAY FROM SPORTSDIRECT UNFORTUNATELT IT HAS NOT DELIVERED TO ME ON CORRECT TIME..I AM VERRY MUCH DISAPPOINTED ABOUT THAT..BUT THE MAIN THING IS THAT DHL STATES THAT THEY CAME TO MY HOUSE THERE WAS NO ANSWER AND LEFT CARD ..THATS WRONG I WAS AT HOME INFARCT I WAS WAITING FOR THAT DELIVERY, NO ONE CAME DIDNT LEFT ANY CARD ALSO..ITS VERRY BAD BECAUSE WE PERSONALLY NOT CHOOSING DHL, WHEN USES FOR THEIR DELIVERIES WE BECOMING VICTIMS OF THE POOREST SERVICE..INFARCT I WILL NEVER CHOOSE DHL PERSONALLY..ROYAL MAIL AND PARCEL FORCE IS BEST ACCORDING TO MY EXPERIENCE...PLEASE TRY TO IMPROVE YOUR SERVICE..

To who ever thinks they can shed some light,

In August 2009, i bought a pair of Adidas F50i football boots from Sports Direct. The boots have only been worn on a saturday for matches and have been looked after and cleaned after every game. Now the boots ripped last week so i took the boots back into the store with a bank statement as proof of purchase as i'd lost the receipt, hoping for some kind of refund, exchange or credit note. The store manager told me that they only offer a 6 month gurantee as any thing after that is classed as 'general wear and tear' and that i should take it up with the manufacturer. Now to me, paying £100 for a pair of football boots and only really getting a 6 month gurantee with the store is ridiculous and to be honest, I feel like i've just been told that to get rid of me. Can anyone recommend anything?

Many Thanks

Ordered a rucksack from them, and it arrived some four days later. On inspection it was the wrong one (incorrect size). I emailed them, and continued to do so with no replies..! I've had to pay a carrier to return the item without ever knowing if I will ever recover my money. They force you to pay for any returns, and state you will not get this back, even when it's their fault. There is no communication whatsoever, and i would never use this company or recommend anyone else do so either.

I bought a puma trainers for my daughter at sport direct at leyton, but the puma trainers was faulty by the manufacturer, i took back to sport world at Leyton branch and the manager in the store check it and accept that this is manufacturers fault but refuse to change it or refund it because i don't have the receipt, the manager even ask me to go and bring my statement of account if i can not find the receipt when i use my debit card to buy it,

I am so frustrated by this, this is not my fault and i dont think that i should pay for puma's fault, it's really unfair -

i was returning my sons nike mecurial football boots, after watching watchdog and was informed that you could return them to a nike store or the store you bought them from to recieve a refund, so i went to the store i bought them from sports direct kingswood in hull was told by the manager i could not have a refund i had heard the watchdog programe wrong, furious he reduced me to swear which i apologised for, he told me to go home and listen to the programme again and go back and apologise to him i am absolutley disguisted i have rang nike and emailed watchdog, i will never shop there again .