REFERENCE: Sports Direct SD40000117638708 - Adidas football shirt
I purchased a Adidas football shirt from Sports Direct. At the point of purchase I paid £85 plus P&P.
The football shirt is a Bayern Munich shirt from the German league. The players name is always at the bottom of the shirt. The team is located at top of shirt and number is central. They have printed the name of the player in between the team name and number, which is totally wrong, it has the wrong font and is also the wrong colour. I have emailed them a few times and they have fobbed us off by saying they have done nothing wrong, even though I pointed out that it was not according to the league. I provided them with a picture of the shirt they gave and a picture of what it should look like and still they have ignored my claim and the shirt is basically no good.
The Consumer Rights Act 2015 makes it an implied term of the contract I have with Sports Direct that goods be as described, fit for purpose and of satisfactory quality.
As you are in breach of contract and I've owned the product for less than 14 days, I am within my statutory rights to ask for it to be refunded.
I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.
Claimed loss: £85 plus £4/99 P&P
Desired outcome: Full Refund
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