SportsDirect.com review: Order not received delivered to neighbour incorrectly and I never got the parcel from the neighbour

I ordered some items back in November order no. sd40000116789910
The items initially were delivered to 53 carlisle way SS13 3RF NOT 63 (me)
(these neighbours are known thieves and had previously done exactly the same thing before with one of my sports direct parcels, they denied receiving it
I contacted courier even spoke to the driver who confirmed they did take collection
eventually sports direct refunded me and I lost out on sale items as they were no longer available once o got refund
I re ordered I was assured by sports direct and evri this would not happen again)

so with regards to my order stated above, this was indeed once again delivered to them, and once again delivery was denied
I reported again to evri and you guys
I had sale items and was worried they would be out of stock so I reordered the items at this point I have now paid 280 for a parcel ive yet to receive
the next day I speak to courier who confirms they took it I insist its delivered to my house this time which it finally was
I am still yet to have a refund for the first order and find myself arguing with your customer service, I will not be going to the police! these people are dangerous, you should be the one prosecuting they have stolen from sports direct twice now!

im tired of this ive disputed with pay pal and you told em items were delivered, yeah they were but not to me, I've filled in ya forms and spent hours speaking to your bots and cx adviser who constantly email the same rubbish and ignore my requests to open a complaint
the convo id is [protected]

I even resolved what the problem may be with labelling and brought this to evri attention
I am sick and tired of being ignored and im still waiting over a month for my refund?
I will speak to my bank if you do not refund my money in next 7 days
and consider legal action or at least file a complaint with trading standards, you are already probably aware of my trust pilot review?

you have almost called me a ;iar and refuse to refund my money, the ironic thing is one of the jeans was not as described so I returned for a refund and that only took 5 days! however as of today im still 140 out of pocket!

please don't send me another stupid meaningless reply
I work in cx myself and find the lack of professionalism amongst your cx advisers is shocking, this would not happen with our company!

Please can you investigate thoroughly look at my convos and previous request to open complains and evri correspondence, its all logged!
I look forward to your response and my prompt refund
Gary Camilleri
[protected]