Spur
Reviews and Complaints

Paterties
Noooooiioiiiiy sal hulle my weer sien niw! 083273892y

My mom and I went to spur at silverstar casino yesterday, and we asked for pumpkin and creamy spinach for take away when we got home we got chips and onion rings after we told the "trainee" several times what we wanted and he didnt listen. I am not happy with spur anymore and this is not the first time this happened. We also asked him numerous times to give us a take away cup and after the 4th time asking he brought it. Spur is going backwards, and its starting to feel like people to care anymore and they are just there to make money.

Im done with Spur, I would rather go to a fast food place

So on the 3rd October 2021, myself, my kids and aunty visited spur in Westgate mall. The food was delicious. My daughter ordered the kiddies combo which includes the burger meal plus the shake, desert and she was suppose to receive a party packet aswell. We reminded the waiter numerous times not to forget to bring as we were settling the bill. Yet he forgot and we realised when we arrived at home that he didnt bring it. My daughter was highly upset regarding the service and so were we. We normally spoil ourselves to a spur meal once weekly and never encounted an issue like this before.

25/10/2021
Elaine Viljoen
email address: [protected]@yahoo.com
Spur Welkom, Free State

I visited Spur today at 11h30 with a friend and we ordered a Greek salad each, only to be told the olives and feta cheese are out of stock. What a disappointment. The waitress only said they are waiting for an order to do a purchase. We are regular customers and I would have liked the manager to at least came over to explain the situation.

Good day

I visited the Halaal Spur in Boksburg Indianapolis today the 3rd October 2021 for breakfast.

It was 3 of us and we ordered the unreal breakfast which was so disappointing.

Firstly the price increased from R32.90 to R42.90 and the portions are gone smaller.

Secondly the egg that I ordered which is sunnyside up had some of the white part of the egg still raw.

Thirdly the food was ice cold including the coffee that we ordered.

To my expectations, I expected to walk out of Spur with a full stomach. But instead we did not get full. Service of staff was good but there is a concern of improving the portions of a meal and keeping it at a reasonable price. Unfortunately, due to the poor quality of food - my family will not be supporting your business.

Kind Regards

Mariam Maharaj
[protected]
[protected]@gmail.com
03 October 2021

Went to spur Wesgate Mall Mitchell's Plain lasnyt and myself and my mother in-law ordered 2 Texan burgers. This morning we both had upset stomachs. The waiter that assisted us(did not get his name) was very unprofessional. While we were giving our order he just walked way and came back 3 min later. He then brought our milkshakes and threw the straws on our table! I am very disappointed! and now have to buy medication!

Good day,

Kindly note that i placed an order 6:15pm with Bolt Food, my order was due to arrive at 7pm, the store updated the progress of the order at 6:50 stating that the order was ready for pick, however I tracked the driver only to see that at 7pm he was still at the store, when I contacted him at 7pm, he advised that my order is not ready and that this Spur always update the progress as if the food is ready when it's not, he requested that I speak to store Manager of Spur, Her name is Shakirah, she blatantly ignored him, so I advised him that i would call the store directly. When I did call, she was also rude to me, and i kept asking her why does the store update the progress of orders as it being ready when it's not, and she refused to answer me but said that my order will be leaving the store soon and cut the call on me. I called again, another staff member answered and when I requested to speak to her, she refused to come on the line and they left the receiver aside. I then cut the call and called back again, this time another gentleman answers and when i requested the owner's details then Shakirah then comes to the line and says that he will call me tomorrow, she provided the owner's name as Riaad Peterson, but did not provide a contact number. I had to cancel my order and make alternative arrangements for my family due to the pathetic service received by this store manager.

Asked for well done eggs. Now the 3rd time still raw. Here is 6 customers here. Waiting forever for our food. It's cold when it gets to you.
The door says they are opening at.09:00. They told us to wait. We only got on at 09:15. Check the covid sheet.
I'm waiting now again for next 10 min, it's now 09:50. Still no eggs.

I'm waiting for the bill already now the eggs come.
I'm not going to pay for this eggs. Also not this poor service. I can't believe this.

I ordered via Uber eats on the 16th of July from spur eagle rock . I wanted to let this go but it hurts coz I lost money, the ribs were so hard I could not chew let aline swallow that I had to throw them away. There was only a spoon of butternut and the spinach was blend. I'm not happy with the food I received and would want some proper ribs for the money I paid

Please find attached the complaint sent To Spur Customer Care.

My mother was contacted by the branch and telling her that i am threating with social media and they dont know what is going on.

Why are they contacting my mother to try and mediate this matter as i sustained injuries and lost all my luggage and medication aswell as the Trauma, Humiliation and Arrest i had to go through and still getting night mares about.

Im utterly disgusted in the mannor they had me arrested as i was treated like a worthless creature!

16-05-2021

On arrival at Silverado Spur, my husband and I found that things were not as they should be.
A man, appearing to be one of the managers was sitting at a booth with his laptop. Next to the booth we were seated in.
Across from our booth, there was a plate of food with a backpack and cellphones charging. Every now and again a waitress would come around standing with her elbows on the table, chatting on her phone and eating. Then after a while she would keave again leaving the plate of food half eaten with rice strewn all over the table.
As we ordered we were uncomfortable in our surroundings. The staff working in the kitchen were shouting at each other while working, not wearing their masks properly. They were not wearing proper protective clothes either - no hairnets, aprons or gloves. As it is during a time where corona cases are on the rise again, it is something that we were not comfortable with. Someone in the kitchen was coughing and sniffing constantly. There were not sanitizer bottles on the tables either.
As we sat there we were discussing the situation, contemplating leaving. One of the staff members was about to sit down in another booth across from us to eat something that she had been cooking in the same kutchen where our food was to be preoared. She noticed that I was unhappy and came to ask if we were alright where we complained about the plate of food sitting on the table - still half eaten.
She then removed it.
All the while the man appearing to be the manager sat next to me and could clearly hear what was going on, but still continued doing something on his laptop.
Our food arrived.
After a while another staff member arrived in the booth across from us - in the same space where the food had stood. The table had not been sanitized. The staff member started preparing the cutlery - rolling them in paper napkins. After a few seconds someone else came to sit in the same booth, starting to also eat lunch. This while the other person was still preparing the knives and forks. Neither if them wearing masks.

How is this acceptable?

Hie.

I jus want clarity on the bill that I paid.

I'm surprised, l don't normally check my bills when paying so today was at Trade Route mall Spur, was given a bill of R871 +R87 excl tip of which l paid R1061.l remember very well asking my waiter if he swiped my family card and he said yes. I'm now checking my family card app l see mycard was swiped on a R700 bill. My question is whose bill did I pay? Which one was mine the R700 or the R1000 bill. I'm asking myself "Was l given a wrong bill or what".
Thank you.
[protected]

Myself and family arrived at Spur Blue Route Mall on the 6 May 2021 at 10.12am. At the entrance there where NO staff member to assist as there is a sign saying wait to be seated. The only staff member visible was behind the cash register who was NOT busy when we arrived. My wife then decided to walk in and was rudely shouted by the staff member from behind the cash desk Not to enter and was also lifting her hand in order to say stop. NO customer service at all. Another staff member then afterwards arrived at the Entrance and while I was trying to explain what happened he took the staff member's side and said she was busy with a customer which was not true the alleged customer only approached her afterwards while we where standing at the Entrance hoping to be helped or even greeted. I was disgusted by the way the staff member behind the front desk addressed us. NO CUSTOMER service at all. I then decided to go to another Spur situated outside Tokai next to the Mac Donalds. My contact no. [protected].

Good Morning and I trust that this email finds its reader safe and in good health, however, I need to take this opportunity to commend Tasneem, the Manager of Spur in Kenilworth Center and Edward the waiter that served myself and my family on Monday evening past (05.04.2021)

I must be honest in saying that for a very long time my Family and I have been completely put off by the quality of food and service experienced by Spur to date and can actually mention that we had Lunch at Spur on the 25.12.2020 last year and the overall experience at the Kenilworth branch was horrific alongside the Quality of Food and the service, the restaurant was filthy and we vowed never to go back to Spur and instead spend our family lunches at Panarotti's with our favourite waiter Liam.

Be this at it is, We found ourselves at Spur once more on Monday Evening past.

The waffle machine was broken and I jokingly told Tasneem to get my family waffles from Rocomama's, as my family intended to have waffles for dessert. Low and behold 20min later Tasneem brings us these waffles from Rocomama's - I was stunned, suprised and in absolute awe of what she had done in terms of ensuring that our experience remains unhindered and that our plans of having waffles for dessert remained in tact.

Now, Tasneem did not have to do this, yet, she did and I dont think she realised the impact she made on myself and my family - she had almost instantaneously restored my faith, believe and respect in the Spur brand, however, more in particular the Kenilworth branch and clearly won me back as customer.

It needs to be said that Tasneem is an absolute gem and asset to the Spur group, as I dont know if any other Manager would have been able to pull off what she did with such confidence, grace and absolute ease.

Too many customers only report the bad, however, I really needed to give credit where credit is due.

Tasneem operates next level and this needs to be said!

The waiter Edward was also extremely professional and respectful - he held his composure throughout my waffles debacle.

What an awsome end to an Easter Weekend!

This duo made my week and will have my family speak about how Tasneem actually brought them waffles from Rocomama's for many months to come and it will be shared with so many other family, friends and at corporate functions.

This is what I call Customer Service, full stop!

Good Day

My name is Michael Swartz and l trust that you will find this email well.

At first I don't know whether this will be filed as a formal complaint but I just have to say something about my experience this morning at your branch in Gordons Bay. Me and my family visited the restaurant to have an on the go unreal breakfast.( Please see the attached)

Question
Why is customer service important in restaurants?
The foundation of any strong and successful restaurant starts with providing exceptional customer service. Whether you are a large chain restaurant or a small business, going above and beyond with your customers is a tactic that will drive repeat customers and propel your revenue today, and in the future.

The order of the to me is:-
THE SERVICE THAT WAS RENDERED AND
THE CORRECT ORDER THAT WAS PLACED

After the order was placed, Chantelle the waiter came back with the coffees and not long after that the food.As she approach our table she told us that "WE ARE RUNNING OUT OF CHIPS AND ADDED THE ONIONS AS A REPLACEMENT".Something that we never ordered.As I was about to question it my wife told me to leave it as we will be late for our next appointment.

While l was trying to finish the food the following came to mind:
The order was placed correct but delivered wrong.
She never came beforehand informing us the restaurant had run out of chips, just accepting what the kitchen staff decided to put in our plates.

After rushing through the plate in order to get out of the restaurant I decided to leave everything at prudence as the purpose was defeated but on my way out I was more aggravated seeing that chips were served with all the other orders.

WHY! WHY! WHY! Was going through my mind...we had to eat and accept what was given to us.This was so wrong and so unexceptable! The manager at the front desk (don't know his name but I remember the ponytail ) told me the branch manager is in town and while questioning him regarding the incident he said " Normally the kitchen staff will inform the waiters before the time when stock is running out but was a bit surprised with what I told him.

I gave him my details and in return I requested contact details of the Branch Manager that was not available. He gave an email address hoping that I will get a response from Management. I really want to know what went wrong with my order and why was I treated in this manner.

I will wait for your response at your earliest convenience and thank you in advance for hearing me out.

Warm regards
Michael

I had redeemed my Mtn loyalty points for a few spur cash vouchers, I contacted spur Southgate mall asked if I could redeem the vouchers at the branch and was told that I could the lady even checked if the vouchers were valid, I was told that I could come to place my order and pay with said vouchers when I got there I placed my order and waited the next thing I was approached by a staff member and nanager and told they didn't know anything about the mtn loyalty points and retail voucher promotion., they would need to contact head office to check, they made me feel like I was busy doing something illegal and embarrassed in front of other patrons I had to leave without my food and told I would be contacted the next day.. Until now I haven't been contacted by anyone.

Dwain Nero

According to your add the burger special on a Monday is for sit down and take away. Desert Sprins Spur in Graaff-Reinet do not want to do a take away. We live in a covid hotspot and I prefer to eat at home.

Last night we visited spur daytona in suncoast. My family and I just decided to have a few drinks and relax, after having a few drinks we needed to use the bathroom. As we entered the bathroom, we were appalled with what we had seen. There were used tissue papers throughout the toilet floor and on the basin, urine on the seats of the toilet and empty ceres juice bottles thrown on top of the basin. The toilets were not only untidy and unhygienic considering that we are in the middle of a pandemic... It smelled disgusting. For an internal washroom, I am shocked at what I had witnessed. We had spoken to the manager pilani who advised us that it is a ladies toilets and being a man obviously he wasn't aware of the situation as he doesn't enter those toilets, he was very pleasant about the whole situation and said he will get on it right away.

The other issue we had was with the drinks that we had ordered. The first cocktail we ordered was filled with so much of ice that we asked for the second cocktail to have less ice. Upon arrival of the drinks, we see that they have given us half a cocktail with the same amount of ice as the first ones we had ordered and they charged us the normal price for half the cocktail. We spoke to pilani again who stated ' in their training they were taught to only put 250 ml alcohol and fill the rest of the glass with ice as the alcohol was too strong'.. Could they not have put in more juice or something instead of serving customers half a glass.. It was very upsetting as we're paying r55 each and that's what we are served.

A certain family was allowed to sit on the tables that have signs that due to covid 19 regulations rules no one is supposed to use this table. Two tables where combined and we where blocked. The manager also removed a chair from the table that was on our far left. Covid 19 rules not followed at Spur Savannah. I even had to leave early as I was not enjoying my meal. Talked to the manager and she just gave us a lame excuse.

21/11/2020

Spur East Randmall non-COVID compliance regarding a 1.5 year old child.
According to the NAtional Covid regulations and laws, children under 2 years of age are not required to wear masks. We entered the store and it was fine, but when she wanted to go play in the play area of the store, they did not want to allow her to join her brother as she was not wearing a mask. Ii is not a national Spur issue as we have been to many Spurs around the country (from PTA, to Potch, Western Cape etc - yes we have a Spur family card and we support your company) and it has never been an issue until this morning, which does beg the question why are we loyal towards your brand if these things happen...

When we asked the store manager of the East Rand mall Spur, if they follow the National Governmental laws, he said that they do and that they as a store are not above the laws of the country. So when I pointed out that she is under the age of 2 and not required to wear a mask, he still enforced the Spur law that she needs to wear a mask. Why does she need a mask to play, but not to enter the store?

We ended up leaving and going to the Panarotis nextdoor - who is part of the bigger group that owns Spur. There was NO ISSUE with my daughter going into the play area without a mask as she is under 2, her older brother wore his mask. So please give me some clearance on your policy and why you do not follow the National Governmental laws?

feel free to email me at jaco. vandermerwe. [protected]@gmail.com so I can understand how 1 store is above the law and the others are following the set-out regulations.

Kind regards
J van der Merwe